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the cryptic challenge...

keepcalmchiveonkeepcalmchiveon Member Posts: 4,293 Arc User
cryptic et al:

your mission, should you choose to accept it, is to correct the following bug(s) within 45 working days:

started 2018 and updated recently:
https://www.arcgames.com/en/forums/startrekonline#/discussion/1245959/missing-body-parts-in-premium-uniforms-on-premium-species-dont-buy

since Sep 2021:
https://www.arcgames.com/en/forums/startrekonline#/discussion/1263590/clipping-on-terran-odyssey-sleeveless-on-females

within the past few days:
https://www.arcgames.com/en/forums/startrekonline#/discussion/1265735/new-terran-uniform-bugs

for this repetitive event, one bug will be submitted at 45 working day intervals. if you complete the current task under that time frame, no other action is taken and you can enjoy the time off from bug fixing.
if within that time frame, you find you need to extend, just advise, and provide an acceptable and professional reason, and extension should be granted if needed.
if a bug cannot be fixed due to coding issue(s)/lack of persons knowledgeable about it, just be honest with us. however, if this also effects what people/players have available to them, but cant use or cant be fixed (i.e. ToS interior), then also be forthright and offer a counter to those effected to make amends. (meaning, dont ignore people, admit it, make it right, and move on)

i dont think this is a difficult mission, and am open to negotiations on timetables etc, should you desire to interact with us here on the forums.

this mission can only self destruct if modded and removed from the forums...

@ambassadorkael#6946
Post edited by baddmoonrizin on
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Comments

  • houserozhenkohouserozhenko Member Posts: 43 Arc User
    edited February 2022
    Cryptic, this is not how to treat paying customers and potential customers!

    I reported this issue since the first set of Terran Odyssey Outfits were released in 2016, via ingame bug report. The only answer I ever got via email was a generic answer to post the bug report again in the forums, so other players can comment on it, which I did multiple times back in 2016 and 2018 and again now because not only the old bugs aren't fixed but also the new 12th Anniversary Terran Outfits are bugged as well.

    https://www.arcgames.com/en/forums/startrekonline#/discussion/1219051/missing-body-parts-in-12th-anniversary-exclusive-uniforms-dont-buy

    https://www.arcgames.com/en/forums/startrekonline#/discussion/1245959/missing-body-parts-in-premium-uniforms-on-premium-species-dont-buy

    I recently edited the subject of those threads to a more common one, so they might gain better recognition, but even in the last patches the bugs were not fixed and there is even no word from developers in any form, that those bugs are worked on, even though your Systems Designer Jeremy Randall and Community Manager Mike Fatum confirmed in one of the last Ten Forward Weekly, that they know about the bugs, and it is because somebody forgot to add those outfits to a specific species. (Timeindex 56 minutes in)

    https://www.youtube.com/watch?v=JmnXecZNOag&t=3410s

    So I started to escalate this issue a bit more via my Twitter (below), which is normally not my style to make a big wave out of it, but I saw no other way to get you to recognize how wrong you treat your customers and potential customers.



    Cryptic, if you don't change your paradigm about quality of premium content, you will loose customers.
    I hope Gearbox knows what company they purchased and get you guys up to pace again.

    I find it insulting to charge over 175 bucks (125 discounted) for an exclusive costume option, which only has a few more usable outfit pieces and some of them are even bugged. We don't pay your extra labour you have to do because your code is so bad that you need to do everything manually. We pay for what we get, and if it is broken you don't get money!

    Frankly I wouldn't mind if you would offer an optional monthly fee, like a "Gold Subscription Model" to secure you a more constant influx of funding and hire more artists and developers to pull your sh*t straight again.

    Also releasing the ships separately but the costumes not is a very wrong approach. Please consider releasing ALL outfits (including previously exclusive ones) individually on Mudd's Market, and make sure to treat them as premium content, so the quality is assured across all playable species. This way we could pay you for making individual costume pieces and make them in a better quality.
    Post edited by houserozhenko on
    Check out my Bio and ongoing Story as Comic Flipbook on FlipHTML5:
    4099594.jpg
  • saurializardsaurializard Member Posts: 4,404 Arc User
    20220222114519_1.png?raw=1
    The Mirror uniform of the bundle is such a trainwreck it'd be hilarious if it wasn't so expensive.

    Outside of the obvious, notice the bent rubber dagger of the badge.
    #TASforSTO
    Iconian_Trio_sign.jpg?raw=1
  • orangenee#2931 orangenee Member Posts: 837 Arc User
    SPOILER ALERT: They won't choose to accept it, they WILL continue to sell the offending items though.
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  • davefenestratordavefenestrator Member Posts: 10,690 Arc User
    edited February 2022
    Just as soon as they fix the bug with random resets of personal space, space-active, space-passive, and starship traits, which dates back -- let me check my notes -- years.

    That one seems more like a bunch of different bugs with similar results. One of them goes away, they change something, it comes back as a side effect.

    Gear stripping was fun too. I remember going into a TFO and I suddenly had no weapons, shields or engine. Exciting.
  • saurializardsaurializard Member Posts: 4,404 Arc User
    Just as soon as they fix the bug with random resets of personal space, space-active, space-passive, and starship traits, which dates back -- let me check my notes -- years.
    Always a "favorite" of mine...

    Recently, it made me wonder if the Wild Weasel was bugged, since I equipped it and went to test it, only to realize the Wild Weasel wouldn't appear, and then realize it reinitialized to the previous loadout save for hell-knows-why reasons.
    #TASforSTO
    Iconian_Trio_sign.jpg?raw=1
  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,672 Community Moderator
    Recently, it made me wonder if the Wild Weasel was bugged, since I equipped it and went to test it, only to realize the Wild Weasel wouldn't appear, and then realize it reinitialized to the previous loadout save for hell-knows-why reasons.

    At least it reverted to a build that was usable to its fullest though from the sounds of it. I've had gear swapped over from my shuttle, giving me mixed energy types. Not recently though, but was annoying.
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
    normal text = me speaking as fellow formite
    colored text = mod mode
  • saurializardsaurializard Member Posts: 4,404 Arc User
    edited February 2022
    rattler2 wrote: »
    Recently, it made me wonder if the Wild Weasel was bugged, since I equipped it and went to test it, only to realize the Wild Weasel wouldn't appear, and then realize it reinitialized to the previous loadout save for hell-knows-why reasons.

    At least it reverted to a build that was usable to its fullest though from the sounds of it. I've had gear swapped over from my shuttle, giving me mixed energy types. Not recently though, but was annoying.
    Oh yes, that was back when you suddenly couldn't equip both a ship and a shuttle at the same time, breaking missions and queues requiring the shuttle unless you manually switched, and it took quite a while to be fixed.

    Awful Good times.
    Post edited by saurializard on
    #TASforSTO
    Iconian_Trio_sign.jpg?raw=1
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  • crypticarmsmancrypticarmsman Member Posts: 4,115 Arc User
    edited February 2022
    rattler2 wrote: »
    Recently, it made me wonder if the Wild Weasel was bugged, since I equipped it and went to test it, only to realize the Wild Weasel wouldn't appear, and then realize it reinitialized to the previous loadout save for hell-knows-why reasons.

    At least it reverted to a build that was usable to its fullest though from the sounds of it. I've had gear swapped over from my shuttle, giving me mixed energy types. Not recently though, but was annoying.

    Yup. I've run into that, too. Where, for no particular reason, a captain has all starship traits reverted to whatever random mix was present upon unlocking the feature, and the remaining space-related traits get removed. I think the only persistent, major gameplay bug I can recall them fixing over the last couple years was *FINALLY* getting the skills-invalid bug addressed. Boffs still have their own version of it, and they still randomly revert to their original ground-skill loadouts to whatever mess they had when first commissioned (which, as hobbyist coder, suggests that the boff skills system we're using is actually just bolted over the top of an older system that occasionally gets reactivated somehow and breaks the boffs skill selections).

    More likely, it's a corrupt database read/check (IE - it can't verify the integrity of what it's seeing/reading) - and the error results in code that resets the local character database that the error occurred for back to its 'default'/'base' settings.
    Formerly known as Armsman from June 2008 to June 20, 2012
    TOS_Connie_Sig_final9550Pop.jpg
    PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
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  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,672 Community Moderator
    To be fair... its a miralce we even have STO at all with the massive crunch they had when Cryptic inherrited it from Perpetual. Yea the code is speggetti, especially the deep base code, but its functional.
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
    normal text = me speaking as fellow formite
    colored text = mod mode
  • crypticarmsmancrypticarmsman Member Posts: 4,115 Arc User
    rattler2 wrote: »
    To be fair... its a miralce we even have STO at all with the massive crunch they had when Cryptic inherrited it from Perpetual. Yea the code is speggetti, especially the deep base code, but its functional.

    The entire backend network cose of this MMO is a dumpster fire. The Zone load times are sometimes insanely long; or juist TRIBBLE out altogether. You can even see this horrible network backend display in Cryptic's weekly twitch livestreams. :D

    When you have performance like that on Public display, and it seems to raise no read flags in the Dev Programmer (or if it does, management effectively ignores the Programming team if they ever bring it up), just shows how LOW a priority Cryptic management places on overall game performance.

    And it's nothing new - it's been that way since Oct. 2009 in closed beta, and I've NEVER seen it really addressed. If that's a 'feature' of Cryptic's engine, it's a BAD one.
    Formerly known as Armsman from June 2008 to June 20, 2012
    TOS_Connie_Sig_final9550Pop.jpg
    PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,672 Community Moderator
    Lets not go down that road... :(
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
    normal text = me speaking as fellow formite
    colored text = mod mode
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  • houserozhenkohouserozhenko Member Posts: 43 Arc User
    I agree and to achieve that I want a gold subscription model back as an option to give them the continuous influx of funds they need. For compensation the gold subscribers should automatically get all outfits for free without microtransactions. :smiley:
    Check out my Bio and ongoing Story as Comic Flipbook on FlipHTML5:
    4099594.jpg
  • estes333#8107 estes333 Member Posts: 16 Arc User
    I really wish they would, but there are too many issues with the game. I would put up with these issues over trait drops, battery drops and delayed/missed button presses. Fix that first.
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  • orangenee#2931 orangenee Member Posts: 837 Arc User
    They used to have a monthly subscription but for no discernable reason they stopped it, possibly the same short sighted accountants responsible for the bone headed issues that still exist now. Big clumps of cash now and then instead of a reliable trickle.

    I was happy paying monthly, as I could dump and run as and when, if I buy a LTS I'd feel the good old sunk cost fallacy and I'd be here griping even more.
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  • houserozhenkohouserozhenko Member Posts: 43 Arc User
    edited February 2022
    They cut away the foundry because it is "not maintainable" anymore, although they had no work with it because all the players maintained it by themselves. The problem was, they couldn't earn money with it anymore. So they cut the foundry and promised to release better episodic content more frequently. Didn't happen!

    They cut away Memory Alpha and now the whole R&D happens in a boring user interface.

    They also didn't release many newer ships with canon or bespoke ship interiors. I still fly my Risian Corvette T5 and upgraded it because it has a nice selection of interiors and the T6 has not. I don't want yet another T6 ship while Cryptic doesn't come up with more story based content, cut the foundry and even deprive us the option of emergent RP, because the ship interiors and character outfits are broken.

    TFO's are usually over before the last player exits the loading screen. Feature Episodes were cut to streamline the flow, so you get faster from Action to Action with less possibilities for exploration and choice and consequence. So they basically took the essential core of an adventure and threw it away.

    And that was all about what they cut away from the game what existed before. I am not even talking about stuff they could implement and draw much more players in.

    I would love to see if the would let us position and move our admirality ships strategically on the sector map to take and defend certain sectors like in "Master of Orion" or "Stellaris", and send DOFFs on away missions also using the sector or system or even planetary map like in the game "Star Trek - Away Team".

    Also I would love to see player housing, so that I could basically settle on a planet or moon, grow my own crops and sell them to other players as "consumable substances that increase certain stats", and decorate my cottage using stuff I found on missions, like in other space MMO games.

    So outfits and interiors are not fluff, they are currently THE endgame content and they should get it right, as long as they don't have other reasonable engame content! Yet another Pew-Pew mission is not Endgame! That's bread and butter. The outfits and interiors are the sweet spread, that makes it not taste like wet cardboard!
    Check out my Bio and ongoing Story as Comic Flipbook on FlipHTML5:
    4099594.jpg
  • edited February 2022
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  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,672 Community Moderator
    The Foundry was innovative yes. But it was also cobbled together, and as more and more was added to STO, it took longer and longer to fix the Foundry after each patch to be able to work with all the new stuff added to the game. Cryptic even said themselves that they liked quite a few of the user created missions, and even archived everything. But when you have something that breaks literally EVERY WEEK, and you have to devote dev time to fixing that more and more rather than problems in the game... something is wrong. And as corin said... it was old code, and the devs behind it most likely did not leave notes. It was unsustainable. They tried. For MONTHS behind the scenes before coming out and saying they couldn't save it.

    Anything more regarding the Foundry... please refer to FCT section 24.
    https://www.arcgames.com/en/forums/startrekonline#/discussion/1245086/the-f-c-t-frequently-created-threads-list-2-0
    Pretty much covers EVERYTHING.
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
    normal text = me speaking as fellow formite
    colored text = mod mode
  • houserozhenkohouserozhenko Member Posts: 43 Arc User
    edited February 2022
    I understand that it was a necessary move to cut it, but there was a promise to release more frequent content drops, which didn't happen.

    When was the last expansion type story arc that spanned 10 to 15 missions? And by that I don't even mean to add new gameplay mechanics. Just get a writer to write the story and a level designer to make the missions reusing assets we have. There was nothing. In Years. - Ok there was something like 4 missions a year, but "more frequent content drops" we got promised, sure looks different.

    Players like me who maxxed everything and don't like to start yet another recruit, have problems to find interesting endgame content except for the Space Barbie stuff. And we are excited because we finally can go down into the shuttle bay of Earth Spacedock or a back alley on Qonos. Yeay. Added Content!

    I am so hyped for the new modular 24c interior kit, which is currently only intended for mission locations but Ambassador Kael tries to push it to be used as Player Bridges as well. Also Donny Versiga did a new bridge for the 24c and Nick Duguid is now working on the new Odyssey bridge revamp, as you can watch on his twitch stream (his name is "tumerboy"). This is content in the works in the background and we need stuff like this urgently.
    Post edited by houserozhenko on
    Check out my Bio and ongoing Story as Comic Flipbook on FlipHTML5:
    4099594.jpg
  • This content has been removed.
  • angrytargangrytarg Member Posts: 11,009 Arc User
    > @houserozhenko said:
    > I understand that it was a necessary move to cut it, but there was a promise to release more frequent content drops, which didn't happen.

    Do you have a source on that 'promise'? Because the reason the devs stopped interacting with the forum is that everything they said was mistaken or weirdly twisted to be 'promises' of things that never were.


    > @keepcalmchiveon said:
    > so, i didnt intend for this to go this far off the path, but i dont mind that.
    >
    > i thought a 3 working day space for a reply would be good enough, but i guess not. i guess the correct corresponding hat wasnt being worn these past three days to warrant an acceptance of the terms, or a dialogue to discuss alternate terms.

    Seriously, what do you expect? You post this in the forums and not even in the big report forum. This here is a forum discussion that most likely is only read by other users because this isn't even the way to contact anyone you wish to address. There is no chance you get a reply by anyone at Cryptic in this topic and you knew this going in because you are not new here. In addition, all of this reads like some kind of ultimatum or negotiation. You are in no position for either of those. I'm not trying to be dismissive, but this is not how this works.
    lFC4bt2.gif
    ^ Memory Alpha.org is not canon. It's a open wiki with arbitrary rules. Only what can be cited from an episode is. ^
    "No. Men do not roar. Women roar. Then they hurl heavy objects... and claw at you." -Worf, son of Mogh
    "A filthy, mangy beast, but in its bony breast beat the heart of a warrior" - "faithful" (...) "but ever-ready to follow the call of the wild." - Martok, about a Targ
    "That pig smelled horrid. A sweet-sour, extremely pungent odor. I showered and showered, and it took me a week to get rid of it!" - Robert Justman, appreciating Emmy-Lou
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