test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Black Screen Loop on Startup on MSI

explorer1111explorer1111 Member Posts: 38 Arc User
in Windows and General: PC, Network, and Other Technical Issues
For the past month I have encountered a bug whereby when I start Star Trek Online and hit Engage the game launches but the Cryptic logo and loading bar do not appear and all I get is a black screen and a spinning loading mouse cursor. When this occurs the only way I have found to fix it is to use task manager to close the game client and then restart the game and then it works. Please fix this, thank you.
Tagged:

Comments

  • kingzissoukingzissou Member Posts: 16 Arc User
    Same issue. Started a couple weeks ago.
  • jwhit93#7636 jwhit93
    jwhit93#7636
         Member Posts: 3 Arc User
    same mine started yesterday
  • eazzieeazzie Member Posts: 4,225 Arc User
    explorer1111 wrote: »
    For the past month I have encountered a bug whereby when I start Star Trek Online and hit Engage the game launches but the Cryptic logo and loading bar do not appear and all I get is a black screen and a spinning loading mouse cursor. When this occurs the only way I have found to fix it is to use task manager to close the game client and then restart the game and then it works. Please fix this, thank you.

    Are you using ARC to launch the game if so. Stop using it and try to load from the .exe file instead
  • nocodenamenocodename Member Posts: 1 Arc User
    eazzie wrote: »
    explorer1111 wrote: »
    For the past month I have encountered a bug whereby when I start Star Trek Online and hit Engage the game launches but the Cryptic logo and loading bar do not appear and all I get is a black screen and a spinning loading mouse cursor. When this occurs the only way I have found to fix it is to use task manager to close the game client and then restart the game and then it works. Please fix this, thank you.

    Are you using ARC to launch the game if so. Stop using it and try to load from the .exe file instead

    I was having trouble with Arc, so I switched to my Steam install. Today it started crashing with Steam and when I try launching it straight from the .exe.

    I've been having this problem for a few weeks, but this week instead of it stalling on the black screen it crashes to desktop and the Cryptic crash box pops up.
  • eazzieeazzie Member Posts: 4,225 Arc User
    nocodename wrote: »
    eazzie wrote: »
    explorer1111 wrote: »
    For the past month I have encountered a bug whereby when I start Star Trek Online and hit Engage the game launches but the Cryptic logo and loading bar do not appear and all I get is a black screen and a spinning loading mouse cursor. When this occurs the only way I have found to fix it is to use task manager to close the game client and then restart the game and then it works. Please fix this, thank you.

    Are you using ARC to launch the game if so. Stop using it and try to load from the .exe file instead

    I was having trouble with Arc, so I switched to my Steam install. Today it started crashing with Steam and when I try launching it straight from the .exe.

    I've been having this problem for a few weeks, but this week instead of it stalling on the black screen it crashes to desktop and the Cryptic crash box pops up.

    Although a complete pain, a full re install might be in order. Be sure to remove any residual files before hand. Defragging your system too.
  • explorer1111explorer1111 Member Posts: 38 Arc User
    eazzie wrote: »
    explorer1111 wrote: »
    For the past month I have encountered a bug whereby when I start Star Trek Online and hit Engage the game launches but the Cryptic logo and loading bar do not appear and all I get is a black screen and a spinning loading mouse cursor. When this occurs the only way I have found to fix it is to use task manager to close the game client and then restart the game and then it works. Please fix this, thank you.

    Are you using ARC to launch the game if so. Stop using it and try to load from the .exe file instead


    Yes, I will definitely try that and see if that fixes it. Thank you everyone for all the possible avenues to fix this.
  • alexanderb#7559 alexanderb
    alexanderb#7559
         Member Posts: 188 Arc User
    edited August 2021
    The last patch notes stated this problem was fixed, but i just got another black screen at startup. So i guess it's not entirly fixed after all.

    Launching it directly from the STO folder seem to work, but takes extra work. Especially since i'm using a strong password I can't remember. So I have to look it up in my password manager each time and copy it to login.
  • vifarcvifarc Member Posts: 29 Arc User
    alexanderb#7559 wrote: »
    Launching it directly from the STO folder seem to work, but takes using password to login.
    Thanks it worked, so that was Arc that seemed preventing me from playing.
  • eazzieeazzie Member Posts: 4,225 Arc User
    vifarc wrote: »
    alexanderb#7559 wrote: »
    Launching it directly from the STO folder seem to work, but takes using password to login.
    Thanks it worked, so that was Arc that seemed preventing me from playing.

    It appears that the ARC overlay at launch seems to be causing the black screen. Players have been advised if launching through ARC on the launcher options insert -ArcOverlayEnable 0 in the command line this disables the overlay at launch. Have been using it myself and touch wood have not had a black screen since.
    But if you wish to forgo using ARC again that is your choice.
  • vifarcvifarc Member Posts: 29 Arc User
    eazzie wrote: »
    the ARC overlay at launch seems to be causing the black screen.
    on the launcher options insert -ArcOverlayEnable 0 in the command line this disables the overlay
    Yup it worked. So no need to enter password each time we would launch directly instead.
  • eazzieeazzie Member Posts: 4,225 Arc User
    vifarc wrote: »
    eazzie wrote: »
    the ARC overlay at launch seems to be causing the black screen.
    on the launcher options insert -ArcOverlayEnable 0 in the command line this disables the overlay
    Yup it worked. So no need to enter password each time we would launch directly instead.

    :)
  • eazzieeazzie Member Posts: 4,225 Arc User
    alexanderb#7559 wrote: »
    The last patch notes stated this problem was fixed, but i just got another black screen at startup. So i guess it's not entirly fixed after all.

    Launching it directly from the STO folder seem to work, but takes extra work. Especially since i'm using a strong password I can't remember. So I have to look it up in my password manager each time and copy it to login.

    Use the same instructions as given to vifarc
Sign In or Register to comment.