Will we get some sort of communication or apology from Mr EP?

starcruiser · October 2020

I have been doing STO since close to Beta and I have seen my share of the great, not so great and the bad in terms of patches, updates and expansions. What has happened to this latest " House Shattered" update is IMHO one of the top most disasters in STO history.

I love this game and support every DEV working hard on this MMO but management does have responsibility and something to say about these late issues.
The game for some of us is unplayable. To cite a few of the most critical issues missing characters, invalid skill points, missing chat service, graphics driver incompatibility, long queues to log in, limited server capacity and getting thrown out of the game constantly plus many others...What gives? I know there is a lot of good people working to fix these issues but would be nice once this is finally fixed, Mr Executive Producer should update the community with what is going on.

At least in the past DStahl and Riscosa used to communicate with the playerbase once in a while. The buck stops with management and I have not heard much in the different social media but devs being inundated with issues.

Don't let Devs take most of the burden. It reflects a broken system that needs some leadership to fix in the long term for the sake of STO.

spacehermit · October 2020

I quite agree. It's not about "doom" it's question of good manners and good customer service. Please treat your paying public with a bit of respect.

chipg7 · October 2020

A couple of us have asked for more info and such on Twitter. I'd really like a fuller explanation, if not just to put to rest all the theories players are making up.

rattler2 · October 2020

I admit that outside of AmbassadorKael, mostly from the livestreams and in response to some questions in GNN, we haven't really been hearing much. It would be nice to get some official word more often, and preferably not just through Twitter. Surprisingly... not everyone has Twitter.

thehn · October 2020

Your breath....don't hold it.

ikonn · October 2020

IMO, communication with the customer-base right now is key. If there is no communication, then people will begin to fill in the communications void with their own interpretation(s) of the event(s) in question (in this case, the server downtime) with their own perceptions. I am just as guilty of that as the next person.

Communication has been something Cryptic Studios has been lacking in for quite some time now. What I mean by that is something other than a copy/paste of old, recycled messages like what we get for events. They can't even be bothered to change the dates to what they are supposed to be. That is NOT communication, that is simply laziness.

spacehermit · October 2020

They did manage to find time to delete Facebook posts complaining about issues surrounding the patch. So they do listen to their customers. Then ignore them.

lordmerc22 · October 2020

rattler2 wrote: »

I admit that outside of AmbassadorKael, mostly from the livestreams and in response to some questions in GNN, we haven't really been hearing much. It would be nice to get some official word more often, and preferably not just through Twitter. Surprisingly... not everyone has Twitter.

They even stopped the roadmaps as well - also my impression is their team has shrinked a bit but not drastically. Kael can make a bit better job visiting the forums more often too although I realise he has two games under his duties and setting things from working from distance may have reduced overall efficiency

chipg7 · October 2020

lordmerc22 wrote: »

rattler2 wrote: »

I admit that outside of AmbassadorKael, mostly from the livestreams and in response to some questions in GNN, we haven't really been hearing much. It would be nice to get some official word more often, and preferably not just through Twitter. Surprisingly... not everyone has Twitter.

They even stopped the roadmaps as well - also my impression is their team has shrinked a bit but not drastically. Kael can make a bit better job visiting the forums more often too although I realise he has two games under his duties and setting things from working from distance may have reduced overall efficiency

They stopped the roadmaps with the pandemic. I think the last roadmap went into spring 2020, at which point the world shut down and there was no point in making a formal roadmap.

But I do think more communication is needed in general, especially on game-breaking bugs.

lordmerc22 · October 2020

chipg7 wrote: »

lordmerc22 wrote: »

rattler2 wrote: »

I admit that outside of AmbassadorKael, mostly from the livestreams and in response to some questions in GNN, we haven't really been hearing much. It would be nice to get some official word more often, and preferably not just through Twitter. Surprisingly... not everyone has Twitter.

They even stopped the roadmaps as well - also my impression is their team has shrinked a bit but not drastically. Kael can make a bit better job visiting the forums more often too although I realise he has two games under his duties and setting things from working from distance may have reduced overall efficiency

They stopped the roadmaps with the pandemic. I think the last roadmap went into spring 2020, at which point the world shut down and there was no point in making a formal roadmap.

But I do think more communication is needed in general, especially on game-breaking bugs.

https://www.arcgames.com/en/games/star-trek-online/news/detail/11222463-2019/2020-roadmap!

last roadmap posted in august 2019

rattler2 · October 2020

lordmerc22 wrote: »

They even stopped the roadmaps as well - also my impression is their team has shrinked a bit but not drastically. Kael can make a bit better job visiting the forums more often too although I realise he has two games under his duties and setting things from working from distance may have reduced overall efficiency

I wouldn't be surprised if the overall Cryptic bosses decided to shuffle some people over to Magic again. They are running 3 MMOs (STO, NW, CO), working on a 4th (Magic).
Does kinda irk me when they shuffle people around. But... *sigh* business is business. And if you want to get more people working on a project without hiring more... shuffle shuffle.

Not saying that's what they did though. Its just a plausible theory. Even the STO head man himself has a boss in the overall umbrella that is Cryptic.

Unknown · October 2020