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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Locked out of game - OTP missing

talgeezetalgeeze Member Posts: 198 Arc User
edited February 2020 in Windows and General: PC, Network, and Other Technical Issues
STO started asking for a OTP despite never having to enter one to play before. Of course said OTP never got to my mailbox. Not a spamfilter issue as I get OTP for website login without any issue. Checked my Arc account detail and it's the right one, I keep getting ARC promo messages on a very regular basis. Small detail: launcher doesn't display my username like it used to do before. Only display guest0123456789#0123, with numbers being different every single time I open the launcher to play.

Comments

  • miller128976miller128976 Member Posts: 8 Arc User
    Same here waiting for reply from support,i'll be peveed if the only work around is messing around with email when this all seems to be on arc and cryptic side of things
  • miller128976miller128976 Member Posts: 8 Arc User
    edited February 2020
    I had to make a gmail account to get the code , ive now changed it back to my original email now its sorted so i get current updates and so i do not have to keep logging in to gmail which i never use
  • talgeezetalgeeze Member Posts: 198 Arc User
    miller128976 wrote: »
    I had to make a gmail account to get the code

    I'm already using a GMail account...
  • mike74722mike74722 Member Posts: 2 Arc User
    I have the same problem. I never received an email. I submitted a ticket to support and I'm waiting for a reply.
  • p4hajujup4hajuju Member Posts: 214 Arc User
    Yep, can't play the game I've spent money on over the years. "One time code was sent to your email" but no. On Arc defenders side I'll get the 5 digit pin, but when ingame on STO I never get it. Support tells me that they can not do anything. Changed to gmail and back because gmail change didn't work.
    Galavant!
    "Use Temporal Skills to NERF EVERYTHING before it happened!" -Unknown source.
  • schuffydschuffyd Member Posts: 6 Arc User
    In my case I changed the password as I suddenly got logged out. No problems at all getting a link typing in the new PW for Arc website and change. Security code only if they see its a new computer ip or so. But even when I sign in to the website I cannot sign in to STO .
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