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Forums > Home› Star Trek Online General Discussion

Can't log in through Arc launcher on PC

jkwrangler2010jkwrangler2010 Member Posts: 263 Arc User
edited April 2023 in Star Trek Online General Discussion
Anyone else getting the message "Login has timed out. Please check your network connection and try again" when trying to log in through ARC on PC? My internet connect is obviously working since I can post here and surf the interwebs just fine.
Post edited by baddmoonrizin on
«134

Comments

  • echattyechatty Member Posts: 5,916 Arc User
    My launcher freezes for a bit and then I get the Unable to Authenticate message.
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • aerous77aerous77 Member Posts: 36 Arc User
    same problem y'all. I'm going to miss completing the summer event because of it.
    “The miracle is this - the more we share, the more we have.” ― Leonard Nimoy.
  • nightsnake3nightsnake3 Member Posts: 17 Arc User
    yea my launcher is saying the same thing (Login has timed out. Please check your network connection and try again) what's going on here
  • lexusk19lexusk19 Member Posts: 1,415 Arc User
    Same problem here, times out when trying to connect.
    1e3sni150tar.jpg
  • foxman00foxman00 Member Posts: 1,509 Arc User
    Well I am logged in at the moment. Have been for the 40mins. Not going to log off though until i head to work though :)

    Interesting, hmmm
    pjxgwS8.jpg
  • echattyechatty Member Posts: 5,916 Arc User
    This is what I just got on my launcher. Haven't seen this before.

    Unable to authenticate: Couldn't initialize token login
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • sacam1sacam1 Member Posts: 11 Arc User
    unable to authenticate, happening on a weekly basis?, last thread was 7/25/19
  • eahawkeahawk Member Posts: 8 Arc User
    "Login has timed out".
    I came here to see if I was the only one. Glad I'm not.
    Here I was, looking forward to farming some dilithium to upgrade some equipment.
  • bochrakahnbochrakahn Member Posts: 2 Arc User
    Ditto
  • vanive1vanive1 Member Posts: 5 Arc User
    Same
  • jackson900pwejackson900pwe Member Posts: 191 Arc User
    It's exactly the same for me also.
  • parish#5017 parish
    parish#5017
         Member Posts: 127 Arc User
    Unable to authenticate: Couldn't initialize token login

    Again and again Becoming a regular event this week. What's up there Cryptic?
  • lordmerc22lordmerc22 Member Posts: 776 Arc User
    Same for me
  • darkbladejkdarkbladejk Member Posts: 3,807 Community Moderator
    normally I would advise posting this in the bug sub forum as it's not permitted to post bug reports in the general discussion. In this case I will make an exception for the moment. For those of you getting these errors, can you get me a screenshot demonstrating your specific error? This is for documentation purposes.

    I also want you guys to try a workaround for me. Try pulling up just the STO launcher itself and bypassing arc outright. Instead of trying to launch through arc, go straight to the STO launcher. If that lets you guys in, that will tell me it's arc side and not per say STO itself.
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
  • dreamingravendreamingraven Member Posts: 18 Arc User
    I can't login through either method. "Login has timed out" every time .
  • lordmerc22lordmerc22 Member Posts: 776 Arc User
    edited August 2019
    darkbladejk wrote: »
    normally I would advise posting this in the bug sub forum as it's not permitted to post bug reports in the general discussion. In this case I will make an exception for the moment. For those of you getting these errors, can you get me a screenshot demonstrating your specific error? This is for documentation purposes.

    I also want you guys to try a workaround for me. Try pulling up just the STO launcher itself and bypassing arc outright. Instead of trying to launch through arc, go straight to the STO launcher. If that lets you guys in, that will tell me it's arc side and not per say STO itself.

    I had already done that when first got the error and got "cannot connect to account server(3)" on the launcher
  • foxman00foxman00 Member Posts: 1,509 Arc User
    OK update from my side.

    Exited STO, and went to log back in through Steam (which is basically just a pointed to the launcher.exe) and had no issues logging and getting into the game. No errors on the launcher or on the character select screen for me
    pjxgwS8.jpg
  • jackson900pwejackson900pwe Member Posts: 191 Arc User
    darkbladejk wrote: »
    normally I would advise posting this in the bug sub forum as it's not permitted to post bug reports in the general discussion. In this case I will make an exception for the moment. For those of you getting these errors, can you get me a screenshot demonstrating your specific error? This is for documentation purposes.

    I also want you guys to try a workaround for me. Try pulling up just the STO launcher itself and bypassing arc outright. Instead of trying to launch through arc, go straight to the STO launcher. If that lets you guys in, that will tell me it's arc side and not per say STO itself.

    I'm able to get into STO and CO through their respective stand alone launchers.
  • vanive1vanive1 Member Posts: 5 Arc User
    No connection even through STO launcher. Thing is I was just in the game, but couldn't log back in after I came back from a break. I was also noticing issues with the overlay screen. It logged me out when trying to make a purchase inquiry then wouldn't let m e log back in. Also getting BAD GATEWAY when trying to get into the account on the site.
  • grahamgreygrahamgrey Member Posts: 4 Arc User
    lordmerc22 wrote: »
    darkbladejk wrote: »
    normally I would advise posting this in the bug sub forum as it's not permitted to post bug reports in the general discussion. In this case I will make an exception for the moment. For those of you getting these errors, can you get me a screenshot demonstrating your specific error? This is for documentation purposes.

    I also want you guys to try a workaround for me. Try pulling up just the STO launcher itself and bypassing arc outright. Instead of trying to launch through arc, go straight to the STO launcher. If that lets you guys in, that will tell me it's arc side and not per say STO itself.

    I had already done that when first got the error and got "cannot connect to account server(3)" on the launcher

    Same here... tried the STO launcher and got the "time out message, check network connection and try again". This also happens with the ARC launcher with the same time out message.
  • lordgyorlordgyor Member Posts: 2,820 Arc User
    > @jkwrangler2010 said:
    > Anyone else getting the message "Login has timed out. Please check your network connection and try again" when trying to log in through ARC on PC? My internet connect is obviously working since I can post here and surf the interwebs just fine.

    Me as well.
  • lordgyorlordgyor Member Posts: 2,820 Arc User
    > @grahamgrey said:
    > lordmerc22 wrote: »
    >
    > darkbladejk wrote: »
    >
    > normally I would advise posting this in the bug sub forum as it's not permitted to post bug reports in the general discussion. In this case I will make an exception for the moment. For those of you getting these errors, can you get me a screenshot demonstrating your specific error? This is for documentation purposes.
    >
    > I also want you guys to try a workaround for me. Try pulling up just the STO launcher itself and bypassing arc outright. Instead of trying to launch through arc, go straight to the STO launcher. If that lets you guys in, that will tell me it's arc side and not per say STO itself.
    >
    >
    >
    >
    > I had already done that when first got the error and got "cannot connect to account server(3)" on the launcher
    >
    >
    >
    >
    > Same here... tried the STO launcher and got the "time out message, check network connection and try again". This also happens with the ARC launcher with the same time out message.

    Again same hear.
  • captakiracaptakira Member Posts: 32 Arc User
    edited August 2019
    Just talked with support in live chat. They said there are aware of the situation and the Devs are working on it. The problem is there is a Sta Trek Convention going on that most went to. This always seems to take forever this time of year because everyone is at Star Trek Convention in Vegas. For most businesses that means the low man on the totem pole gets left behind. The one that has the least experience dealing with problems is left to go through the list of troubleshooting. Also the usually are quick about posting the problem being known on Twitter or Facebook but no posts as of yet. Which means he probably went to Vegas to.
  • leemwatsonleemwatson Member Posts: 5,469 Arc User
    aerous77 wrote: »
    same problem y'all. I'm going to miss completing the summer event because of it.

    The event runs till the 15th....plenty of time.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • metiswarriormetiswarrior Member Posts: 7 Arc User
    jackson900pwe wrote: »
    darkbladejk wrote: »
    normally I would advise posting this in the bug sub forum as it's not permitted to post bug reports in the general discussion. In this case I will make an exception for the moment. For those of you getting these errors, can you get me a screenshot demonstrating your specific error? This is for documentation purposes.

    I also want you guys to try a workaround for me. Try pulling up just the STO launcher itself and bypassing arc outright. Instead of trying to launch through arc, go straight to the STO launcher. If that lets you guys in, that will tell me it's arc side and not per say STO itself.

    I'm able to get into STO and CO through their respective stand alone launchers.

    I can also :)
  • lordmerc22lordmerc22 Member Posts: 776 Arc User
    I can now get directly from launcher, just not through Arc
  • awesometificawesometific Member Posts: 42 Arc User
    Cannot log in either from arc or the game launcher
    Fleet Admiral Marcus Red-Six
  • captakiracaptakira Member Posts: 32 Arc User
    I finally found the actual game launcher in the folder c:/program file (x86)/Star Trek Online_en
    Not the shortcut it puts on the desktop.
    Tried it and it works. I am able to log in.
  • parish#5017 parish
    parish#5017
         Member Posts: 127 Arc User
    captakira wrote: »
    I finally found the actual game launcher in the folder c:/program file (x86)/Star Trek Online_en
    Not the shortcut it puts on the desktop.
    Tried it and it works. I am able to log in.

    Thank you, works for me too. ARC seems to be busted.

  • carvin72carvin72 Member Posts: 53 Arc User
    lordmerc22 wrote: »
    I can now get directly from launcher, just not through Arc

    Same here ... No problems going directly from launcher. Just Arc giving me grief.
    CRY HAVOC, AND LET SLIP THE DOGS OF WAR
This discussion has been closed.