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Forums > Home› Support› PC Gameplay Bug Reports

Cant Purchase Starship

heffernan3heffernan3 Member Posts: 60 Arc User
edited August 2019 in PC Gameplay Bug Reports
Hello, Support (from a Ticket # 190622-000149) told me to post here
(Private correspondence removed per forum rules. - BMR)

i am Trying to Claim a Ship from the Store that i already own and it wont let me

- tried on multiple characters
- no full inventory
- no overflow bag
- wont work on C-Store or Shipyard guy

fd0afb6876.png
Post edited by baddmoonrizin on
«1

Comments

  • heffernan3heffernan3 Member Posts: 60 Arc User
    tested again today, still cant buy.
  • chrian#9670 chrian
    chrian#9670
         Member Posts: 622 Cryptic Developer
    Hello, Thank you for reporting your issue. I will write up the bug and pass it along to the proper department.
  • heffernan3heffernan3 Member Posts: 60 Arc User
    Thanks may i ask when the next patch is? its been 8-9 days since i cant play STO and id love to :(
  • sthe91sthe91 Member Posts: 5,971 Arc User
    edited July 2019
    That next patch could be tomorrow or Thursday (unless it is July 4) or maybe next Thursday. Depends on when they have time to put it into the patch. Thanks. :)
    Post edited by sthe91 on
    Where there is a Will, there is a Way.
  • heffernan3heffernan3 Member Posts: 60 Arc User
    Thanks, we just had a patch, the server is back online and i STILL got the same freaking bug

    9def6f03f2.png

    its been about 10 days since i cant play the game, what now? i bought a ship and cant use it nor the support can do anything, do i need to do a chargeback or anything?
  • heffernan3heffernan3 Member Posts: 60 Arc User
    up also not on the list for todays patch can i play please?
  • davefenestratordavefenestrator Member Posts: 10,661 Arc User
    Have your characters with this problem completed the tutorial, including going forward to 2409 if they are TOS or Discovery captains?
  • heffernan3heffernan3 Member Posts: 60 Arc User
    none are TOS or Discovery, just normal 24th Century Starfleet.
  • darkbladejkdarkbladejk Member Posts: 3,807 Community Moderator
    Potentially stupid question, have you made sure to double check that you don't have a copy of the ship in drydock somewhere or something along those lines?
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
  • heffernan3heffernan3 Member Posts: 60 Arc User
    yes i even tried it on a brand new char, checked overflow bag, shipyard slots, different characters, inventory space etc..
  • heffernan3heffernan3 Member Posts: 60 Arc User
    another 7 days, does anyone know how much time needs to pass to valid a chargeback?
  • gaevsmangaevsman Member Posts: 3,190 Arc User
    Probably is a problem with your account, in that case support can help you, perhaps there is a wrong connection to the database or something.
    The forces of darkness are upon us!
  • heffernan3heffernan3 Member Posts: 60 Arc User
    gaevsman wrote: »
    Probably is a problem with your account, in that case support can help you, perhaps there is a wrong connection to the database or something.

    tried support they told me to open this ticket for the devs, they acknowledged it but nothing.
  • heffernan3heffernan3 Member Posts: 60 Arc User
    Patch yesterday and still

    fb6ac4d54a.png

    gonna wait a week longer then ill Initiate a Chargeback for Fraud.... im sick of this TRIBBLE, all i wanna do is play....
  • arionisaarionisa Member Posts: 1,421 Arc User
    I don't get it, how does not being able to claim a single C-store ship prevent you from playing the game ?
    LTS and loving it.
    Ariotex.png
  • heffernan3heffernan3 Member Posts: 60 Arc User
    arionisa wrote: »
    I don't get it, how does not being able to claim a single C-store ship prevent you from playing the game ?

    its the only ship i purchased cant afford another one and i refuse to level up the 10th or so character with a newb ship, i purchased the ship in the C-Store and should be able to use it or get my cash back.
  • heffernan3heffernan3 Member Posts: 60 Arc User
    up...
  • heffernan3heffernan3 Member Posts: 60 Arc User
    ok this is rediculous from now on i will bump this thread every 12-24h till i get attention, its been like what? 10 patches since i cant buy the ship i payd for? atleast if support could send it to me or any other science of choice so i can play...

    764472ffe3.png
  • heffernan3heffernan3 Member Posts: 60 Arc User
    1 month later and STILL not fixed....

    a778b4e23b.png
  • korrtakinkorrtakin Member Posts: 34 Arc User
    Hi, i think it's the same problem like with the NX Light Escort.

    Source Reddit -> are you able to claim the ship under the promotion tab?

    Sorry my english it's not my native language.
  • ltminnsltminns Member Posts: 12,572 Arc User
    The NX has been fixed if you obtained it through the Enterprise Era Bundle. The C-Store NX now shows 'Claim' instead of 500 Zen in the T1 Ship Tab.
    'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
    Judge Dan Haywood
    'As l speak now, the words are forming in my head.
    l don't know.
    l really don't know what l'm about to say, except l have a feeling about it.
    That l must repeat the words that come without my knowledge.'
    Lt. Philip J. Minns
  • heffernan3heffernan3 Member Posts: 60 Arc User
    korrtakin wrote: »
    Hi, i think it's the same problem like with the NX Light Escort.

    Source Reddit -> are you able to claim the ship under the promotion tab?

    Sorry my english it's not my native language.

    i tried everything nothing works...
  • heffernan3heffernan3 Member Posts: 60 Arc User
    up....
  • heffernan3heffernan3 Member Posts: 60 Arc User
    daily up.
  • heffernan3heffernan3 Member Posts: 60 Arc User
    daily up 2
  • kaithan1975kaithan1975 Member Posts: 947 Arc User
    darkbladejk wrote: »
    Potentially stupid question, have you made sure to double check that you don't have a copy of the ship in drydock somewhere or something along those lines?

    If he had a copy active or in dry dock it wouldn't show up as available at the top of the T6 list. It would appear at the bottom as purchased.
  • kaithan1975kaithan1975 Member Posts: 947 Arc User
    edited August 2019
    If you haven't already done so, turn off on demand patching (must do) and do a force verify or two. It's worth a shot as this seems to fix a lot of problems. If that doesn't work it's a account problem and would need to be handled by support, not a patch as only a handful of people seem to have had this problem.
  • heffernan3heffernan3 Member Posts: 60 Arc User
    tried both not effect, also support told mer to go to this forum and tell the Devs so they can fix it :(
  • heffernan3heffernan3 Member Posts: 60 Arc User
    up...
  • snowwolf#0563 snowwolf
    snowwolf#0563
         Member Posts: 1,018 Arc User
    @chrian#9670 @engineerb4#4806 @ambassadorkael#6946

    Someone needs to help this player out! Thanks.
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