I am unable to keep a stable connection to the STO account server. I am having issues logging in to the launcher, as well as getting past the login screen with in STO. I tried pinging the account server IP, and every time I got booted back to the login screen, the ping to the ip address failed. I tried pinging other IP addresses and did not receive any other failed pings. it is only with the STO account server that I'm getting dropped packets.
activating the launcher proxy (us) option seems to fix the issue (for now). but the proxy seems to be much slower than I am used too seeing.
Star Treking, across the universe. Only going forward because we can't find reverse...
0
Comments
I had this happen to me earlier this month, my account was locked because I couldn't keep a stable connection and had to keep logging back in. I submitted a ticket and received a response.
(I am using this quote only as a suggestion of what coitusinteruptus may be experiencing.)
We're sorry to hear about the lock out of your account. If your account got locked out due to multiple login attempts, we kindly ask you to wait for 24-hour for our system to refresh as we do not have any current ways to unlock your account since this is a security feature placed on each accounts.
I would suggest submitting a ticket with the error you're receiving and sending them some data from your end.
The info will look similar to this but starting with your IP to Cryptic
11 53 ms 53 ms 52 ms te0-2-1-5.rcr51.b002133-1.bos01.atlas.cogentco.com [66.28.4.254]
12 50 ms 49 ms 51 ms 38.140.157.34
13 63 ms 54 ms 54 ms 198.49.243.237
14 49 ms 49 ms 48 ms patchserver.crypticstudios.com [208.95.184.200]
• For Windows, hit the start button
• Where it says Search All Files and Programs, type CMD and press ENTER
• The first result should be cmd.exe
• Right-click on cmd.exe and select Run as Administrator
• A black, command-prompt window should appear
• From here type the following command:
• tracert 208.95.184.200
Need Assistance?
Submit a support ticket
It could be any number of other things... for example Gloria is receiving this message "You may not log in from this IP address." posted on steam Star Trek Only Community and that has happened in the past a few times when entire Domains were banned.