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PC Patch Notes and Maintenance on All Platforms

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  • stormstryke2stormstryke2 Member Posts: 253 Arc User
    Again time is passed but the server is dead :neutral:

    Launcher says 1pm Pacific which is still 90 minutes from now.

  • johnl75johnl75 Member Posts: 70 Arc User
    This is not the worst downtime in the history of STO downtimes. Back in 2015 when they released an Episode, server was down all week. It come up for a few hours then go back down for 8-12 hours and this happened for 4 days in a row. Be happy we only at 8 hours atm
  • pork77pork77 Member Posts: 67 Arc User
    It's the account server, I swear it... technical issues mean they can't get the account server to work...
    3U3C0SJ.jpg

    ... and of course, I'd love to have a T5/6 Kamarag, like there is a T5/6 Ambassador.
  • woowhizerwoowhizer Member Posts: 3 Arc User
    so i guess i should be playing on console instead ? Someone witrh insight why this takes less effort for maintenance ?
  • angelux#9643 angelux Member Posts: 6 Arc User
    "It's now looking like it might be 2 or 3pm PT until the PC servers are back online. We deeply apologize for the inconvenience."
  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,424 Community Moderator
    johnl75 wrote: »
    This is not the worst downtime in the history of STO downtimes. Back in 2015 when they released an Episode, server was down all week. It come up for a few hours then go back down for 8-12 hours and this happened for 4 days in a row. Be happy we only at 8 hours atm

    Well... its not too bad.
    I remember when the newest content in the game was... Of Bajor. Back when we still got whole Feature Series episodes. After running that particular mission... extended maintenance would have been preferable to doing it again and again for a week.
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
  • gradiigradii Member Posts: 2,824 Arc User
    "It's now looking like it might be 2 or 3pm PT until the PC servers are back online. We deeply apologize for the inconvenience."

    I hope people get fired over this. getting very angry. I'm hardly going to get to play at all today.

    "He shall be my finest warrior, this generic man who was forced upon me.
    Like a badass I shall make him look, and in the furnace of war I shall forge him.
    he shall be of iron will and steely sinew.
    In great armour I shall clad him and with the mightiest weapons he shall be armed.
    He will be untouched by plague or disease; no sickness shall blight him.
    He shall have such tactics, strategies and machines that no foe will best him in battle.
    He is my answer to cryptic logic, he is the Defender of my Romulan Crew.
    He is Tovan Khev... and he shall know no fear."
  • tippy69tippy69 Member Posts: 6 Arc User
    and this is how you lose players
  • pork77pork77 Member Posts: 67 Arc User
    "It's now looking like it might be 2 or 3pm PT until the PC servers are back online. We deeply apologize for the inconvenience."

    And the OP still states this is happening on September 11, with no further update here ever since... and I thought Trendy was a bad community manager.
    3U3C0SJ.jpg

    ... and of course, I'd love to have a T5/6 Kamarag, like there is a T5/6 Ambassador.
  • sicnussicnus Member Posts: 19 Arc User
    Taking spikes out of a Jem’Hadar mouth is TRICKY & HARD!

    HAVE A HEART PEOPLE!
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    reyan01 wrote: »
    Wow. Normally not one to comment on downtime, but this is a bit excessive!

    Hehe; gotta love that British sense of understatement. :)
    3lsZz0w.jpg
  • paradoxro#7981 paradoxro Member Posts: 8 Arc User
    dcrose1168 wrote: »
    Again time is passed but the server is dead :neutral:

    Time was extended , reading comprehension is a common skill you may want to invest in. Its posted clearly on the launcher.


    Star Trek Online
    ‏Verified account @trekonlinegame
    8m8 minutes ago

    It's now looking like it might be 2 or 3pm PT until the PC servers are back online. We deeply apologize for the inconvenience.
    12 replies 1 retweet 13 likes
    Twiter post 8 min a go
  • pork77pork77 Member Posts: 67 Arc User
    As I understand it, the patch is not the problem, but the hardware upgrade. And I understand, that these things take longer as planned. What irks me, is that I have to consult twitter etc., because our community manager can't be arsed to post any updates on the official forums after leaving a copy/paste announcement with the wrong date.
    3U3C0SJ.jpg

    ... and of course, I'd love to have a T5/6 Kamarag, like there is a T5/6 Ambassador.
  • ladyvampiressladyvampiress Member Posts: 13 Arc User
    I'm think that us in Europe are are very lucky if we ever get online today on our PC's
  • renebrehmer#9819 renebrehmer Member Posts: 71 Arc User
    Although I agree with you (while we're at it let's throw the cloaking bug of 2011 in) but bugs are not easy to fix always. There's a balancing act in fixing and maintaining the existing content whilst pushing new content. On one hand you have to try to keep the game playable. Secondly, you have to make sure the bugs are being addressed methodically. Thirdly, when new content is pushed out, more bugs are destined to show up, thus putting a strain on my aforementioned points. Finally, the devs also have to address the longevity of the game which requires more content and so the cycle starts anew. You would hope they would already have this cycle(system) down, however it seems they do not as far being balanced with it.

    Problem is they never attempt to fix any of the major bugs. We still have major issues that date back to beta that are just being ignored. Sure, we all want new stuff, but when you don't bugfix what's already there and instead only work on new content, all you do is pile more bugs on top of the existing ones, which makes bugfixing much harder. And it only gets worse because it's obvious that none of the new content is tested properly (and in some cases not tested at all) before being pushed out. The more bugs are left in the game, the harder it is to get anything working and keep it working. A buggy game has no longevity, especially when you don't support the damn thing.
  • gameversemangameverseman Member Posts: 1,110 Arc User
    pork77 wrote: »
    "It's now looking like it might be 2 or 3pm PT until the PC servers are back online. We deeply apologize for the inconvenience."

    And the OP still states this is happening on September 11, with no further update here ever since... and I thought Trendy was a bad community manager.

    Oh no you didn't!
    signature.png
  • pork77pork77 Member Posts: 67 Arc User
    I'm think that us in Europe are are very lucky if we ever get online today on our PC's

    Imagine they'd do that during their nightshift instead of their usual office hours...
    3U3C0SJ.jpg

    ... and of course, I'd love to have a T5/6 Kamarag, like there is a T5/6 Ambassador.
  • ussvaliant#6064 ussvaliant Member Posts: 1,006 Arc User
    Did PWE give the job to contractors or employ the 3 stooges to do this maintenance ?. It's spite to deny the KDF access to the Vor'cha
    maR4zDV.jpg

    Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    dcrose1168 wrote: »
    Again time is passed but the server is dead :neutral:

    Time was extended , reading comprehension is a common skill you may want to invest in. Its posted clearly on the launcher.


    Star Trek Online
    ‏Verified account @trekonlinegame
    8m8 minutes ago

    It's now looking like it might be 2 or 3pm PT until the PC servers are back online. We deeply apologize for the inconvenience.
    12 replies 1 retweet 13 likes
    Twiter post 8 min a go


    This is getting somewhat less amusing now. Getting tired now (not of the BS, but literally, I need to go to bed soon). Which means I'll lose an entire day on the Event and my Reps.
    3lsZz0w.jpg
  • captainkoltarcaptainkoltar Member Posts: 934 Arc User
    edited September 2018
    Flaming/trolling removed.

    ConcreteVagueCobra-size_restricted.gif

    Knock it off. — StarSword-C
    Post edited by starswordc on
  • snazell5snazell5 Member Posts: 7 Arc User
    what a load of bs some sort of comp should be offered to help with the breach event
  • guido#7573 guido Member Posts: 2 Arc User
    > @gameverseman said:
    > As a developer myself I completely understand the need for such extended downtime so thank you for attempting to keep us in the loop.

    I have never seen such twaddle in my life. I have been developing solutions for more than 30 years. I currently am responsible for dozens of business platforms for customers, in the cloud, many of those highly complex and advanced systems handling millions of transactions. On any of those platforms a downtime of more than an hour *per year* would lead to substantial legal liabilities and cost claims. With modern technology, it is perfectly possible to carry out maintenance and upgrade platforms without any meaningful downtime to end users.

    The amount of downtime on the STO platform is pathetic.
  • tritan2409tritan2409 Member Posts: 101 Arc User
    *sigh* Jeez guys. Your REALLY making me wait for my T6 Bassy.

    C'mon already im like a kid on Christmas morning here...
  • dracounguisdracounguis Member Posts: 5,358 Arc User
    edited September 2018
    gotta love how FOUR bullet points on the patch notes takes half a day to do. Can't even get launcher to connect to get patch, so you know TRIBBLE still hitting the fan. Better be sooping up the servers and adding RGB strips to make them look cool. :D
    eazzie wrote: »
    Check the date Kael. You have it as 9/11 but I'm pretty darn sure today is 9/13

    Gives your customers such faith in your abilities when you can't even get the date right. And two days wrong, geez. Look at a watch or your phone before you start typing. Of course, I asked one time why he put PST when we're in PDT and he didn't know the difference... :s
    Sometimes I think I play STO just to have something to complain about on the forums.
  • korithian1korithian1 Member Posts: 82 Arc User
    I always wonder when 'someone' says they deeply apologize or sorry for inconvenience what they actually mean by that. As all evidence seems to suggest that what they mean to say is, suck it up chump your out of luck if you wanted to play; as there is never anything tangible to suggest they are sorry for the inconvenience as no doubt next week we will again be looking at 2 prolonged downtimes for very very minimal fixes or improvements.
  • baronvonheller#7081 baronvonheller Member Posts: 10 Arc User
    edited September 2018
    Is this the new normal now?

    I've only been back for 30 days after a 3 year absence. So far, most weeks have had 2x a week extended Maintainance & most official public announcements are filled with time and date errors that they never even bother to correct after they're pointed out. One of these cost me actual money: ending the 20% ship sale a day early with no explanation or apology of any sort.

    Although we all know crazy things can happen in real life when it comes to IT issues, all of this is very sloppy and exploitative of both the goodwill and finances of the player base.
  • seaofsorrowsseaofsorrows Member Posts: 10,918 Arc User
    gradii wrote: »
    "It's now looking like it might be 2 or 3pm PT until the PC servers are back online. We deeply apologize for the inconvenience."

    I hope people get fired over this. getting very angry. I'm hardly going to get to play at all today.

    To be fair, we have no idea what's going on behind the scenes. As someone who works in IT I can tell you that sometimes things don't go well despite your honest intent to be as quick as possible. Without going into too much detail part of my job often includes restoration of services and it's often quite challenging.

    I understand you're upset, it sucks if you won't get to play today.. it really does. But hoping people lose their jobs, their lively hood.. without even knowing the situation is really harsh my friend. Speaking as someone who's found themselves on the other side of this before, I can assure you that they want to get things back up just as badly as you want them to get things going.
    Insert witty signature line here.
  • questeriusquesterius Member Posts: 8,462 Arc User
    Sigh 3PM PST means Midnight local time (GMT+1) and i have an alarm going off at 6am for work.
    Looks like no play time till tomorrow evening.
    This program, though reasonably normal at times, seems to have a strong affinity to classes belonging to the Cat 2.0 program. Questerius 2.7 will break down on occasion, resulting in garbage and nonsense messages whenever it occurs. Usually a hard reboot or pulling the plug solves the problem when that happens.
  • ussvaliant#6064 ussvaliant Member Posts: 1,006 Arc User
    edited September 2018
    They say laughter is the best medicine but all i'm feeling is sore ribs
    maR4zDV.jpg

    Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
  • taynak420taynak420 Member Posts: 4 Arc User
    man whatever guy is doing the hardware replacement is really milking that time-clock... 6.5 hours is a long time to replace some hardware...
This discussion has been closed.