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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

I am having trouble loading in the game and would appreciate some ideas on how to load in.

dainer#6126 dainer
dainer#6126
 Member Posts: 1 Arc User
in Windows and General: PC, Network, and Other Technical Issues
I am in contact with arc support already but, your suggestions would help until they get back to me. It seems that I cannot connect to the patch server. When I load up the launcher and click encase the game will not load past the cryptic screen and crashes. I have tried verifying files, loading in safe mode, reinstalling, loading in 32-bit. I would like any suggestions that you guys could give me. I play on PC.
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Answers

  • salvation4salvation4 Member Posts: 1,167 Arc User
    Empty your game cache and try the 64 bit version (seems fixed and been using it for about 2 weeks now)..Also the gamecolient had issues till before yesterdays patch and seems to be fine now..

    Just empty the cache and delete all the log files and restart..

    Cache location should be like this: (DRIVE WHERE YOU HAVE INSTALLED THE GAME):\Star Trek Online\Star Trek Online_en\Star Trek Online\Star Trek Online_en\cef_cache

    Second cache: (DRIVE WHERE YOU HAVE INSTALLED THE GAME):\Star Trek Online\Star Trek Online_en\Star Trek Online\Star Trek Online_en\Star Trek Online\Live\cache

    Log file location: (DRIVE WHERE YOU HAVE INSTALLED THE GAME):\Star Trek Online\Star Trek Online_en\Star Trek Online\Star Trek Online_en

    Second Log file location: (DRIVE WHERE YOU HAVE INSTALLED THE GAME):\Star Trek Online\Star Trek Online_en\Star Trek Online\Star Trek Online_en\Star Trek Online\Live\logs\GameClient

    Start the game directly from here: (DRIVE WHERE YOU HAVE INSTALLED THE GAME):\Star Trek Online\Star Trek Online_en\Star Trek Online\Star Trek Online_en

    I dont use arc any more except for the forums..
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  • captzabjudahcaptzabjudah Member Posts: 49 Arc User
    Thank you Salvation4, was having the same issue as most in the game crashing situation, I follow your instruction above and this did the trick for me I just wanted to say Thank you very much and for everyone reading this thread follow the direction above this post from Salvation4 and good luck.

    Zab Judah
    [SIGPIC][/SIGPIC]
  • madmoparmadmopar Member Posts: 234 Arc User
    Zab Judah. I like to think you only do ground combat with your fists.
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