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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Suddenly... I can't connect to the patch server any more!

cannydogcannydog Member Posts: 148 Arc User
in Windows and General: PC, Network, and Other Technical Issues
I was playing this morning and the game stopped responding. I tried to back out and restart... No Go! I shut down my system and rebooted my modem/router and still a NO GO!

So I looked at the pinned discussion and did a Tracert to cryptic studios... Basically in 5 hops I make it from Albuquerque NM to Los Angeles CA, then it hits something called "...atlas.cogentco.com" and gets completely lost in 'rabbit hole' (it takes 7 hops to start to time out completely - then it attempts to take another 13 hops). Nettest will not run it can't connect. Pathping does the same thing as Tracert, it hits '...atlas.cogentcom.com' and dies a slow painful death.

My ISP is Comcast. As I said I live in Albuquerque NM. I've been playing daily for the last few weeks until this morning. So something happened that is out of my control. Any help would be appreciated.

Comments

  • alien13#4189 alien13
    alien13#4189
         Member Posts: 3 Arc User
    I'm having the same problem.
  • norcaler2norcaler2 Member Posts: 114 Arc User
    Same issue. Also same ISP. Perhaps that's the issue?
  • wherrold#3824 wherrold
    wherrold#3824
         Member Posts: 28 Arc User
    I'm getting a similar issue on PS4 right now, where it just keeps spinning on the connecting to account server window.
  • cannydogcannydog Member Posts: 148 Arc User
    OK so I switched over to Google DNS (since I thought it might be related to Comcast's DNS settings). That did not do a thing. So this clearly is NOT something I can fix on my end!
  • norcaler2norcaler2 Member Posts: 114 Arc User
    Should have added that I'm on the US West Coast. Perhaps this is a regional issue. Could people who have this issue post their ISP and what region they're in, as well?
  • alien13#4189 alien13
    alien13#4189
         Member Posts: 3 Arc User
    Comcast, Minnesota.
  • wherrold#3824 wherrold
    wherrold#3824
         Member Posts: 28 Arc User
    Comcast, Arizona
  • natasia#3559 natasia
    natasia#3559
         Member Posts: 1 Arc User
    Comcast, Chicago
  • nuclearwesslenuclearwessle Member Posts: 57 Arc User
    Comcast, San Jose
  • elcharismoelcharismo Member Posts: 2 Arc User
    Comcast, San Francisco Bay Area
  • swamarianswamarian Member Posts: 1,506 Arc User
    edited June 2018
    Comcast, Houston
    Tracert
    Tracing route to crypticstudios.com [208.95.184.201]
    over a maximum of 30 hops:

    1 2 ms 2 ms 6 ms 10.0.0.1
    2 15 ms 12 ms 9 ms 96.120.17.65
    3 12 ms 20 ms 15 ms ae-101-rur02.cinco.tx.houston.comcast.net [68.85.253.201]
    4 15 ms 21 ms 14 ms ae-2-rur01.cinco.tx.houston.comcast.net [162.151.134.37]
    5 12 ms 14 ms 14 ms ae-24-ar01.bearcreek.tx.houston.comcast.net [68.85.244.81]
    6 22 ms 20 ms 19 ms be-33662-cr02.dallas.tx.ibone.comcast.net [68.86.92.61]
    7 33 ms 22 ms * be-12493-pe01.houston.tx.ibone.comcast.net [68.86.84.158]
    8 * 26 ms * 173.167.59.42
    9 24 ms 26 ms 30 ms be3631.rcr21.iah02.atlas.cogentco.com [154.24.30.37]
    10 24 ms 25 ms 26 ms be3485.ccr41.iah01.atlas.cogentco.com [154.54.28.85]
    11 24 ms 25 ms 23 ms be2441.ccr31.dfw01.atlas.cogentco.com [154.54.41.66]
    12 37 ms 40 ms 42 ms be2432.ccr21.mci01.atlas.cogentco.com [154.54.3.134]
    13 52 ms 53 ms 57 ms be2831.ccr41.ord01.atlas.cogentco.com [154.54.42.166]
    14 61 ms 63 ms 59 ms be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
  • mrruthmnmrruthmn Member Posts: 1 New User
    Comcast, Minnesota
  • norcaler2norcaler2 Member Posts: 114 Arc User
    edited June 2018
    Problem seems to have resolved itself for the moment.

    Edit: Spoke too soon. It's out again.
  • cclvicclvi Member Posts: 1 Arc User
    Comcast SF Bay

    is anyone NOT on Comcast having this issue?
  • wherrold#3824 wherrold
    wherrold#3824
         Member Posts: 28 Arc User
    It's working now on PS4.
  • pacecar1979pacecar1979 Member Posts: 5 Arc User
    Comcast Seattle as well
  • lminith#4331 lminith
    lminith#4331
         Member Posts: 1 New User
    Same issue. Not Comcast.
    Location: EU
  • spiritbornspiritborn Member Posts: 4,411 Arc User
    I'm not having this issue at the moment at least, that said as far as I know Playstation and X-Box use you normal ISP instead of having their own. I wonder it's an issue with Comcast or its European associates, though it could been issues with Cryptic's ISP too and that's to how those are done in US might not be something Cryptic can do anything about.
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