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Forums > Home› Star Trek Online General Discussion

STO's NON-CUSTOMER SERVICE

malikiusmalikius Member Posts: 32 Arc User
edited January 2017 in Star Trek Online General Discussion
Has anybody EVER got their issues resolved with these "persons"? STO's CUSTOMER Service- SUCKS! They are USELESS. They NEVER help. All they want is our money and they DON'T even try to resolve our issues. They are always pushing it off on the other users. I've had an issue with the system crashed my game, to desktop, repeatedly. And now they will NOT replace the items that have been removed. Just because, "THEIR SYSTEM" can't find the items. They are USELESS, lazy and money grubbing. Also giving "cookie cutter" excuses with NO feelings for my/our loss. I paid $300.00 for the lifer subscription and apparently that doesn't mean anything to them. I've been with them since "day one". Again, that doesn't seem to matter to them either. The greed of this company just saddens and sickens me. I'm sure that there are others here that have had NO help from them as well. It's pisses me off that we made them RICH and now we are their b****hes.
Lost 4 Fleet Modules and they wouldn't replace. Game crashes and then they were gone.
Post edited by malikius on
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Comments

  • UnknownUnknown
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  • berginsbergins Member Posts: 3,453 Arc User
    Wow, massive generalizations combined with vastly broad strokes and absolutely zero actual details. This is going to go really well...
    "Logic is a little tweeting bird chirping in a meadow. Logic is a wreath of pretty flowers which smell BAD." - Spock
  • UnknownUnknown
    This content has been removed.
  • tm706tm706 Member Posts: 334 Arc User
    I've used them on 3 occasions, and SURPRISE, on 3 occasions my issues were resolved to my satisfaction. I'm not saying they don't have issues, but in my case, they were on the ball, and fixed the problems I had.
    Coffee is life.

    Message me in-game (@tm706) for help

    1st Alpha Quadrant Fleet
  • berginsbergins Member Posts: 3,453 Arc User
    I suspect if they asked for help using the same writing ...style... as in the opening post here, they might expect bupkiss.
    "Logic is a little tweeting bird chirping in a meadow. Logic is a wreath of pretty flowers which smell BAD." - Spock
  • xyquarzexyquarze Member Posts: 2,120 Arc User
    Yes, tone may be a part of it. Also logic, OP: while it may be a fault on Cryptic's side that items went missing, those looking for it and not being able to verify it are not at fault here.

    At the same time, while the two times I had to use the service were somewhat slow - I assume the person I was chatting to had multiple windows at the same time - everything got resolved in a short time.

    But then again, even if I say so myself, I wasn't acting all ragey, entitled, and abusive during chat.
    My mother was an epohh and my father smelled of tulaberries
  • anazondaanazonda Member Posts: 8,399 Arc User
    So you seem to have an issue?
    Don't look silly... Don't call it the "Z-Store/Zen Store"...
    pwebranflakes wrote: »
    Let me put the rumors to rest: it's definitely still the C-Store (Cryptic Store) It just takes ZEN.
    Like Duty Officers? Support effords to gather ideas
  • jbmonroejbmonroe Member Posts: 809 Arc User
    <Obligatory "in before the lock" comment.>
    boldly-watched.png
  • malikiusmalikius Member Posts: 32 Arc User
    Rage posts against forum rules??? Then were do we vent? You others that had yours resolved. Good for you. But, they have always been "less then satisfactory" to me. And I paid 300.00 for this? azrael605 are you the sysop here? And just because you don't agree with the reasoning why I'm ticked I would think that you would try to be understanding of my "irritation". NOT always will your issues go so smoothly. You just got lucky those times. I've ONLY had ONE time where the issue was resolved to my satisfaction. Their system KEEPS dumping me to desktop and i have "Force Verified" numerous times and even reinstalled NUMBEROUS time. Had my "NERD" come over and check my system for viruses and other issues. NON were present. So, it has to be on their end. Is that concise enough? I don't want to have to go to SWTOR exclusively. I've been with them since Day 1. Even was a Beta Tester. I would expect Customer Service to be just that, "Customer Service". Not the NORMAL excuse they always give me. Ask the other users!
  • salazarrazesalazarraze Member Posts: 3,794 Arc User
    edited January 2017
    Then how do you explain the fact that most of us never have CTD issues? Are we treated special by Cryptic somehow? Or is it that our computers are different than yours? Ah interesting. Cryptic is the same entity with the same hardware and software yet our different computers do not crash to desktop constantly. Therefore the issue is with you and your unstable system.

    For context, the OP made posts in another thread about running the game on an OS that the game wasn't designed for. It's no surprise that you will have issues when trying to do this.
    When you see "TRIBBLE" in my posts, it's because I manually typed "TRIBBLE" and censored myself.
  • malikiusmalikius Member Posts: 32 Arc User
    Whatever, salazarraze. That's a generalization. You can only speak for yourself. I, deflect your statement and replace it with mine. If you can't say anything nice to help then I am not going to listen to your opinion. I'm needing encouragement here NOT negativity. You must be a youngun. "IF you can't say anything nice, don't say anything at all." You appear to me to be the kind of person that is used to getting everything you want. LIfe is going to eat you alive. I'm asking for assistance here, NOT making my anger worse. Someday!!!!
  • berginsbergins Member Posts: 3,453 Arc User
    edited January 2017
    malikius wrote: »
    Rage posts against forum rules??? Then were do we vent? You others that had yours resolved. Good for you. But, they have always been "less then satisfactory" to me.
    You might do well to ask what the difference is. I suspect you lack of control, as demonstrated here, is a factor.
    malikius wrote: »
    And I paid 300.00 for this? azrael605 are you the sysop here? And just because you don't agree with the reasoning why I'm ticked I would think that you would try to be understanding of my "irritation". NOT always will your issues go so smoothly. You just got lucky those times.
    Nope, they are not a moderator, nor do they have authority here, but they tagged one, so expect this thread to be done soon. Maybe they got lucky, but it sounds like your bad experience is the exception, not the rule, so again, look within and ask why?
    malikius wrote: »
    I've ONLY had ONE time where the issue was resolved to my satisfaction.
    I thought you had said "ALWAYS less than satisfactory" earlier. Huh...
    malikius wrote: »
    Their system KEEPS dumping me to desktop and i have "Force Verified" numerous times and even reinstalled NUMBEROUS time. Had my "NERD" come over and check my system for viruses and other issues. NON were present.
    Time to get a new Nerd, and a dictionary.
    malikius wrote: »
    So, it has to be on their end.
    Nope.
    malikius wrote: »
    Is that concise enough? I don't want to have to go to SWTOR exclusively. I've been with them since Day 1. Even was a Beta Tester. I would expect Customer Service to be just that, "Customer Service". Not the NORMAL excuse they always give me. Ask the other users!

    What are we asking "the other users"? Which ones? So far, it's a solo act... Once again, ask yourself:

    Why?
    "Logic is a little tweeting bird chirping in a meadow. Logic is a wreath of pretty flowers which smell BAD." - Spock
  • echattyechatty Member Posts: 5,916 Arc User
    I haven't had any CTDs since my son built me a computer which could handle STO and the other games I like to play. I'm no NERD, but my son is and I could ask him what could cause a CTD. I'm very sure it's not on STO's end or everyone would be CTD.
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • malikiusmalikius Member Posts: 32 Arc User
    Typical responses. I knew I wouldn't get any help here either! So, Typical!
  • UnknownUnknown
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  • echattyechatty Member Posts: 5,916 Arc User
    Well, if you're this disrespectful to staff then I can understand their not wanting to help. All I was saying is if the CTD was on STO's side then everyone would be CTD. Since the majority of people who have responded do not CTD then there's something in your setup that can't handle the game. I did have problems with it myself until my son built me a better computer.
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • salazarrazesalazarraze Member Posts: 3,794 Arc User
    malikius wrote: »
    Whatever, salazarraze. That's a generalization. You can only speak for yourself. I, deflect your statement and replace it with mine. If you can't say anything nice to help then I am not going to listen to your opinion. I'm needing encouragement here NOT negativity. You must be a youngun. "IF you can't say anything nice, don't say anything at all." You appear to me to be the kind of person that is used to getting everything you want. LIfe is going to eat you alive. I'm asking for assistance here, NOT making my anger worse. Someday!!!!
    This is rich. Your original post is littered with all the things you are complaining about here.
    When you see "TRIBBLE" in my posts, it's because I manually typed "TRIBBLE" and censored myself.
  • warpangelwarpangel Member Posts: 9,427 Arc User
    This thread is useless.
  • berginsbergins Member Posts: 3,453 Arc User
    edited January 2017
    malikius wrote: »
    Whatever, salazarraze. That's a generalization
    Oh, the irony...
    malikius wrote: »
    You can only speak for yourself. I, deflect your statement and replace it with mine
    A paraphrase of an intentionally reckless statement made famous by an equally reckless star of a reality TV show. Not going to win arguments, just makes you look like you might suck your lip into a vacuume motor.
    malikius wrote: »
    If you can't say anything nice to help then I am not going to listen to your opinion. I'm needing encouragement here NOT negativity. You must be a youngun. "IF you can't say anything nice, don't say anything at all." You appear to me to be the kind of person that is used to getting everything you want. LIfe is going to eat you alive.
    I think you should take this to heart, OP. Really.
    malikius wrote: »
    I'm asking for assistance here, NOT making my anger worse. Someday!!!!

    You weren't asking for help, you were raging. The is a difference, and if you can't see it, that's your first problem.
    "Logic is a little tweeting bird chirping in a meadow. Logic is a wreath of pretty flowers which smell BAD." - Spock
  • evilmark444evilmark444 Member Posts: 6,950 Arc User
    Never had to contact them so no idea how good they generally are. I have reported a few bugs over the years, none of which have been fixed, but that's a different department.
    Lifetime Subscriber since Beta
    eaY7Xxu.png
  • berginsbergins Member Posts: 3,453 Arc User
    malikius wrote: »
    Typical responses. I knew I wouldn't get any help here either! So, Typical!

    If these responses, telling you to stop raging, are the responses you typically get, then maybe, just maybe, you should, I dunno...

    STOP THE RAGE!
    "Logic is a little tweeting bird chirping in a meadow. Logic is a wreath of pretty flowers which smell BAD." - Spock
  • malikiusmalikius Member Posts: 32 Arc User
    bergins wrote: »
    malikius wrote: »
    Whatever, salazarraze. That's a generalization
    Oh, the irony...
    malikius wrote: »
    You can only speak for yourself. I, deflect your statement and replace it with mine
    A paraphrase of an intentionally reckless statement made famous by an equally reckless star of a reality TV show. Not going to win arguments, just makes you look like you might suck your lip into a vacuume motor.
    malikius wrote: »
    If you can't say anything nice to help then I am not going to listen to your opinion. I'm needing encouragement here NOT negativity. You must be a youngun. "IF you can't say anything nice, don't say anything at all." You appear to me to be the kind of person that is used to getting everything you want. LIfe is going to eat you alive.
    I think you should take this to heart, OP. Really.
    malikius wrote: »
    I'm asking for assistance here, NOT making my anger worse. Someday!!!!

    You weren't "adding" for help, you were raging. The is a difference, and if you can't see it, that's your first problem.

    Just because it hasn't happened to you doesn't mean that it "doesn't" exist. They if I'm NOT "adding" for help then be of help! Instead of "busting my hump" try to say something helpful. You would expect me to be of confort to you if the roles were reversed. This is just the last straw here. I've tried to be understanding and tolerant of people that can only critizise and make people feel worse. <Shakes head slowly, back and forth>. :(
  • leemwatsonleemwatson Member Posts: 5,461 Arc User
    The live customer service doesn't deal with issues like this, at least that's what I understand OP. I can tell you this, I've been playing this game for nearly 6 years now, on 2 different laptops, and I've only ever had about 5 CTD. They are extremely rarely.

    Now, lets just also say, it's the weekend, most of the programmers will be on their weekend break with skeleton staff actually in the office.

    And finally, being an LTS does not entitle you or anyone to preferential treatment by Customer Service. You get priority log in and in game perks, and on top of that, no-one is forced, nor pressured into buying anything in the game, that was your choice.

    There are many variables that can cause CTD's, including your own hardware.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • berginsbergins Member Posts: 3,453 Arc User
    malikius wrote: »
    bergins wrote: »
    malikius wrote: »
    Whatever, salazarraze. That's a generalization
    Oh, the irony...
    malikius wrote: »
    You can only speak for yourself. I, deflect your statement and replace it with mine
    A paraphrase of an intentionally reckless statement made famous by an equally reckless star of a reality TV show. Not going to win arguments, just makes you look like you might suck your lip into a vacuume motor.
    malikius wrote: »
    If you can't say anything nice to help then I am not going to listen to your opinion. I'm needing encouragement here NOT negativity. You must be a youngun. "IF you can't say anything nice, don't say anything at all." You appear to me to be the kind of person that is used to getting everything you want. LIfe is going to eat you alive.
    I think you should take this to heart, OP. Really.
    malikius wrote: »
    I'm asking for assistance here, NOT making my anger worse. Someday!!!!

    You weren't "adding" for help, you were raging. The is a difference, and if you can't see it, that's your first problem.

    Just because it hasn't happened to you doesn't mean that it "doesn't" exist. They if I'm NOT "adding" for help then be of help! Instead of "busting my hump" try to say something helpful. You would expect me to be of confort to you if the roles were reversed. This is just the last straw here. I've tried to be understanding and tolerant of people that can only critizise and make people feel worse. <Shakes head slowly, back and forth>. :(

    Here's my last word on the subject, my most helpful advice, which, BTW, I have given to you at least a couple times:

    If this thread is any indication of how you dealt with Customer Support, no wonder you got unsatisfactory results. You will almost always be treated with respect by those you choose to treat with respect.. Notice I said CHOOSE to treat with respect. That means to treat them with respect INTENTIONALLY whether you think they deserve it or not.
    "Logic is a little tweeting bird chirping in a meadow. Logic is a wreath of pretty flowers which smell BAD." - Spock
  • echattyechatty Member Posts: 5,916 Arc User
    We've tried to tell him that, but he continues to insist on blaming STO
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • malikiusmalikius Member Posts: 32 Arc User
    FINALLY, I resolved the issue myself.
  • cidjackcidjack Member Posts: 2,017 Arc User
    OP, I dislike your tone, you can be upset and ask for help instead of attacking like that.

    I can tell you that your dealings with customer service is not typical. The other night at 1am CST I submitted a ticket and I was helped and done in one hour. I also have a ticket still open that has not been completed for the past few months.
    Armada: Multiplying fleet projects in need of dilithium by 13."
    95bced8038c91ec6f880d510e6fd302f366a776c4c5761e5f7931d491667a45e.jpgvia Imgflip Meme Generator
  • UnknownUnknown
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  • malikiusmalikius Member Posts: 32 Arc User
    You guys were of NO help. And I don't care if you don't like my tone. Your OP is your own. You don't know me that well. I'm normally a loving and caring person. And I have been there for people before. But, NOW I see that I was in error and I will NOT be nice to anybody anymore. Why was I wasting my energies on those whom don't deserve to be nice too? I've FIXED the issue, MYSELF. With NO help from them or any of you. I'm saddened that this forum or at least this section can't/won't be helpful. I would be! Pity. The state of affairs, now a days! :'(
  • risian4risian4 Member Posts: 3,711 Arc User
    What the hell...

    OP, even if raging wasn't your goal and you needed our assistance or encouragement... there's little we can do. That's not encouraging in any way, I know, but it's the truth nevertheless.



    As for the 'hasn't happened to me' comments: you'd better get used to those, some people have the habit to post those comments. No one is saying that your problem doesn't exist, they're just providing you with their own experiences of customer support. If you don't want to read it, don't post on a Forum with other users who may have different opinions or experiences.
This discussion has been closed.