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PS4 T6 ship reward packs giving T5 ships

stossr2stossr2 Member Posts: 67 Arc User
in PC Gameplay Bug Reports
Title says it all. I got a T6 keldon and a heavy escort pack, both turned out to be T5 varients. What gives? Bug? Am I hosed?
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    terje5501terje5501 Member Posts: 2 Arc User
    Same thing happened to me. chose Keldon and opened the box. Got a Galor instead.
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    stossr2stossr2 Member Posts: 67 Arc User
    48 hours later, no action on my bug ticket. Either I unluckily found a Huge bug and they are spinning to fix it, or they have chosen to ignore the issue all together.

    If they are digging into investigate, I wish they would give some visibility to this by making a comment on the ticket.

    To those who have the T6 Keldon/jem'hadar carrier pack save a video of the unboxing showing labels and text description just in case you get the T5 version!
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    tearsfall69tearsfall69 Member Posts: 12 Arc User
    I encountered the same problem. I choose the Jem'Hadar Ship over the Keldon and received a T5 upgradeable rather then the T6. Sent my ticket in and if I have to wait 48 hours for a response I'll be a little pissed.

    Also, the lockbox Graviton Pulse console isn't usuable; there's no associated skill

    The Bio-Neural Warhead straight up doesn't work either.
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    stossr2stossr2 Member Posts: 67 Arc User
    It is now 62 hours since submission and no response. I got a little excited when the update was announced for tomorrow, but saw there was only the random disconnect issue fix in the notes.

    I even tried twitter to get some attention on this, but was ignored there too. I am beyond frustrated and disheartened at the lack of communication.

    I guess I can take comfort in that ALL T6 reward packs from Lobi or lockbox are bugged and give the T5 ships. That is something they can't ignore for long or they chase off people buying keys.
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    dragonhef01dragonhef01 Member Posts: 407 Arc User
    Go thru Arc.com Live Chat. You may not get a response otherwise...just fixed.
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    stossr2stossr2 Member Posts: 67 Arc User
    Just got through to live chat. They forwarded the ticket on for further investigation. No word on a resolution date/time.

    Comforting to know its being looked at instead of floating in an endless void.
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    stossr2stossr2 Member Posts: 67 Arc User
    And yep... support told me the T6 versions don't exist and I got the correct versions. Did LaughingTrendy lie to us with the advertisement? This is a sham of a support group. They need a swift kick to reboot them.
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    stossr2stossr2 Member Posts: 67 Arc User
    According to support, this never happened:

    http://www.arcgames.com/en/games/playstation/star-trek-online/news/detail/10142442-cardassian-dominion-lockbox-stats
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    mustrumridcully0mustrumridcully0 Member Posts: 12,963 Arc User
    Hmm, one has to wonder what these support people know. maybe you should link them the two blog posts?

    But honestly, this sounds not like something that support will end up fixing. It sounds like a bug, that will require an update. :( Maybe make sure you also report it as a bug...
    Star Trek Online Advancement: You start with lowbie gear, you end with Lobi gear.
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    stossr2stossr2 Member Posts: 67 Arc User
    edited September 2016
    I did on both accounts. Including screenshots. Still cane back with the "this is a typo. We informed develpoment team about this. Thank you for your understanding."

    Only reason I bought keys was for the Keldon T6. I love cardassian ships and wanted one for my captain. Now i'm questioning why I support this game.

    The problem is I used the items to get the lower ranked ships. Even if it is a bug i am stuck with them without support's help.

    Edit: there is no ingame bug submission on ps4 yet. Novel gameplan there folks.
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    co11ectorco11ector Member Posts: 9 Arc User
    I tried live chat and all they said was create a ticket and that they could not do anything for me as my issue didnt fall under a proper category...
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    stossr2stossr2 Member Posts: 67 Arc User
    Just got a reply after sending in a video of an unboxing and the blog advertisements. They apologized for misinformation and that a fix is in the works.
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    crookedwookieecrookedwookiee Member Posts: 6 Arc User
    This is a bug on Xbox, as well. I pulled two of these in one night, redeemed both ships and got the Tier 5 version of each. Submitted a ticket a couple of days ago and still not a peep from customer service. Very unhappy.
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    stealthelite1stealthelite1 Member Posts: 7 Arc User
    Just had this problem, sent my ticket then came here for answers. I got lucky far sooner than PC lockboxes with a chance at a ship I really wanted (Keldon) and got the freaking Galor. Only upside is the Spiral Wave Disruptors. If we don't get the T6 ships why did they advertise them in the first place?
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    co11ectorco11ector Member Posts: 9 Arc User
    After 5 days i got a ticket response... They asked for the date and time of the event. Submitted it and so far nothing else 2 days later.
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    cabemdei#1484 cabemdei
    cabemdei#1484
         Member Posts: 4 Arc User
    edited September 2016
    same thing has happened to me, picked up the Jem'hadar heavy escort carrier T6 but i got a T5-U. Friend just picked up the ship last night and its tier 6. im going on 4 days with hearing nothing from support.
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    ssstrickys#2766 ssstrickys
    ssstrickys#2766
         Member Posts: 1 New User
    The TRIBBLE did it too me also!! I'm mad I got one an it's a t-5u not t6 as advertised I want my t6 Jem Hadar Deadnought nothing more nothing less
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    stossr2stossr2 Member Posts: 67 Arc User
    edited September 2016
    Huge update just hit PS4 v1.02 no patch notes yet. Here's hoping guys n gals!

    Edit: 825mb update for sela mission only.
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    tearsfall69tearsfall69 Member Posts: 12 Arc User
    I received a response to my ticket four days after I sent it in.

    They requested the name of the item missing and the character name as well as the time it happened.

    The problem is...my original ticket had all that information already as well as screenshots of all relevant materials.

    Makes me have zero faith in the process.
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    dash525#0587 dash525
    dash525#0587
         Member Posts: 3 Arc User
    I got a response stating that the Jem' Hadar Dreadnought Carrier is a t-5u. Of course I sent a reply back of how it's false advertising. All I want is my t6 that I was told I won. That was boxed labeled as a t6, and was wrote about on the web page.
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    satanstoenailsatanstoenail Member Posts: 18 Arc User
    edited September 2016
    If keys where free I would say fair enough and move on. But people are spending real money to try and get items that now apparently do not even exist. I bought 3000 zen and spent it all on keys to try and get a T6 ship from these boxes, now after I use all the keys you are telling me the ships where never really in there to start with?!?!?!?

    You even had a key sale encouraging people to buy keys to get the (and I quote) CARDASSIAN KELDON CRUISER TODAY! along with a link to it's information and stats....

    https://arcgames.com/en/games/xbox/star-trek-online/news/detail/10159782

    arcgames.com/en/games/xbox/star-trek-online/news/detail/10142442-cardassian-dominion-lockbox-stats

    arcgames.com/en/games/xbox/star-trek-online/news/detail/10142362

    There are also the pop ups ingame when someone gets a box clearly stating T6, there is no need for a screenshot of that we have all seen it.

    Are you seriously claiming this is all a typo?!?!? To dismiss it as such is disgusting. Sorry but until this is rectified we have got to call a spade a spade, it is false advertising and THEFT.

    You have effectively stolen the money of EVERY SINGLE PERSON who bought keys with real money in good faith under the impression they had a chance of getting one of those T6 ships.

    Release month is one of the most critical times in a games life, build a relationship with your new customers and users, not immediately take a massive dump all over them straight out of the box.

    First impressions and word of mouth will decide this games success or failure on console. So far we have had fake T6 box, still no console forum after 5 months that would take 1 person less that a day to sort out but you simply can't be bothered, game breaking bugs on a massive scale and virtually zero presence from any kind of arc employee on here. Oh and a ticket that has been sat there for 4 days without so much as an automated response.

    This is not a time for patting of backs and running off on holiday like many game companies infuriatingly do after the release of a game, it should be all hands to the pumps making sure everything is as it should be.

    Post edited by satanstoenail on
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    catch21catch21 Member Posts: 11 Arc User
    Same happened to me. I bought the Jem'Hadar Heavy escort carrier. Labeled as T6 and then when you unpack it, it turns to T5 with option to upgrade. I honestly think someone needs to make a reddit post and start drawing attention to it.
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    catch21catch21 Member Posts: 11 Arc User
    I started a thread on reddit. https://www.reddit.com/r/sto/comments/53nipb/xbox_1_lock_boxes_and_lobi_store_giving_t5u_ships/
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    co11ectorco11ector Member Posts: 9 Arc User
    Got another response from support. Pretty much just said they are aware and working on a fix still.
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    catch21catch21 Member Posts: 11 Arc User
    Well I hope this resolution is quick. Things like this turn people away for good.
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    salamiinfernosalamiinferno Member Posts: 159 Cryptic Developer
    Hey Everyone,

    This is an issue we noticed last week when we were looking at some internal data. We applied a server side fix to the shard which should be granting the proper T6 ship to people when they win it from a lock box, and anyone that won the ship before we applied the fix had the ship manually added to their inventories.

    Our QA team is retesting the server side fix we made to ensure it's still running, and we'll be verifying that we didnt miss any of our previous ship winners with the T6 grant.

    Everyone that wins the grand prize ship will get their T6 version as promised, and anyone that didnt get it will have it granted.

    I apologize for any inconvenience this may cause.
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    co11ectorco11ector Member Posts: 9 Arc User
    What about the 900 Lobi crystal ship that was listed as a T6 - Jem'Hadar heavy escort carrier. When I got mine it was T5 instead of T6. Will these be replaced with the correct T6 version as well?
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    catch21catch21 Member Posts: 11 Arc User
    co11ector wrote: »
    What about the 900 Lobi crystal ship that was listed as a T6 - Jem'Hadar heavy escort carrier. When I got mine it was T5 instead of T6. Will these be replaced with the correct T6 version as well?

    Yes, he answered that on the reddit post.
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    co11ectorco11ector Member Posts: 9 Arc User
    null
    Awesome thanks I see that now
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    stossr2stossr2 Member Posts: 67 Arc User
    Still got the galor and t5 JHEC. Apparently I was missed >. <
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