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Arc/sto shortcut &.exe update and then nothing w8.1

HI Every one this is gonna sound realy silly but i have not tried to play STO on my windows 8.1 laptop for a few weeks and now when ever i double click the Arc/sto shortcut or go to the .exe they say update and then nothing.....
No game n i left it ages n no game.
I have reinstalled it like 3 times and i even did a system restore to a time i know it was working and the same thing.
I am on a dell xps ultra book 14", windows 8.1 My security is handled by Norton
Any one able to advise me on this at all?

Thanks
Vanguard
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    acearseacearse Member Posts: 12 Arc User
    Any one going to Reply or message? me i dont pay £10 a month to be ignored
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    acearseacearse Member Posts: 12 Arc User
    acearse wrote: »
    Any one going to Reply or message? me i dont pay £10 a month to be ignored
    Someone delete this post please i will post a proper ticket which i didn't see until just after i posted this
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