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Unable to access tribble.

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  • mmps1mmps1 Member Posts: 381 Arc User
    edited February 2016
    primar13 wrote: »
    Okay to anyone who cannot get in, after Trendy di her Magic.

    I launched in Safe Mode, and Reset my Self to DX9. as it seem this patch reverted me to D11.

    Then I saved my Graphics Settings and Relaunched in Normal Mode and I'm back in!

    Safe mode I get, the rest of that though, really sorry I'm not that computer savvy. What does that mean?

    Actually I messed about with the graphic settings and I can get in now. Still gives the original error message though,

    "Mr talks down to the peasants."
  • breadandcircusesbreadandcircuses Member Posts: 2,355 Arc User
    mmps1 wrote: »
    primar13 wrote: »
    FROM THE TRIBBLE NOTES
    • For Tribble only, the test console on Drozana will allow players to obtain blocks of 10,000 Experience Points, as well as Skill Respec Tokens, to help test the system.
      • Also, for the first week this system is available on Tribble, players will need to start a new character and go through the tutorial.
      • After this point, players can go to Drozana and use the test console to obtain free Experience Points.
      • This it to help test the system for feedback and issues found during the leveling process.
      • After a week, we will restore the already transferred characters prior to this update.
    • This system is still a work in progress.
    • For more details, please visit our Skill System Revamp blog at: http://www.arcgames.com/en/games/star-trek-online/news/detail/9797693-star-trek-online:-skill-system-revamp

    Cheers, well that explains why there's no transfer page just now and why mike03uc's toons don't show. Still can't get on though :(

    Give the Continue button a shot when the error message pops up. I don't have time to test starting with a new character atm (work soon), but it did connect to Character Creation per the Tribble Patch Notes that primar13 posted a bit back.
    Ym9x9Ji.png
    meimeitoo wrote: »
    I do not like Geko ether.
    iconians wrote: »
    With each passing day I wonder if I stepped into an alternate reality. The Cubs win the world series. Donald Trump is President. Britain leaves the EU. STO gets a dedicated PvP season. Engineers are "out of control" in STO.​​
  • primar13primar13 Member Posts: 1,896 Bug Hunter
    mmps1 wrote: »
    primar13 wrote: »
    Okay to anyone who cannot get in, after Trendy di her Magic.

    I launched in Safe Mode, and Reset my Self to DX9. as it seem this patch reverted me to D11.

    Then I saved my Graphics Settings and Relaunched in Normal Mode and I'm back in!

    Safe mode I get, the rest of that though, really sorry I'm not that computer savvy. What does that mean?

    Actually I messed about with the graphic settings and I can get in now. Still gives the original error message though,

    On the Display Settings, Change From Direct X 11 to Direct X 9 for the Monitor you use.

    I use Monitor #2.

    So I changed from Direct3d 11 #2 - Intel[r] HD Graphics to Direct3d 9 #2 - Intell[r] HD Graphics and then hit Apply

    Rk6I4zt.jpg
  • djmarr1964djmarr1964 Member Posts: 232 Arc User
    Unrecognized command ""D:/SteamLibrary/steamapps/common/Star Trek Online/Star Trek Online/Playtest/GameClient.exe"" (did you mean "-"D:/SteamLibrary/steamapps/common/Star Trek Online/Star Trek Online/Playtest/GameClient.exe""?)
    Tried to launch in safe mode no success got the above error msg when lauching the game
    The True King In The North
  • darkhorse281darkhorse281 Member Posts: 256 Arc User
    Nope no changes here, still the original error message then the screen goes blank and then I get launcher window that is "Not Responding" . So in short your crashing my video drivers, and when that recovers the game does not......
  • kirimuffinkirimuffin Member Posts: 695 Arc User
    Reporting the same issue as the OP.
    Cbl_mV1UMAEX41_.jpg:large
    OOPS, wrong image. Edited.

    I got this exact message... and then Tribble went ahead and loaded fine anyway. Weirdness.
  • commubotcommubot Member Posts: 1 Arc User
    I can log into Holodeck just fine but when I tried to log into Tribble my (up to date) display driver crashed and I got this message. My video card is an Nvidia GeForce 315M.

    6nTHGpU.png
  • mmps1mmps1 Member Posts: 381 Arc User
    Cheers @primar13 I managed to get on :)
    "Mr talks down to the peasants."
  • darkhorse281darkhorse281 Member Posts: 256 Arc User
    edited February 2016
    primar13 wrote: »
    Okay to anyone who cannot get in, after Trendy di her Magic.

    I launched in Safe Mode, and Reset my Self to DX9. as it seem this patch reverted me to D11.

    Then I saved my Graphics Settings and Relaunched in Normal Mode and I'm back in!

    I have to do this on holodeck every time I get a map change crash already so I tried it on tribble, I don't get that far. When it tries to go to the character selection screen from the new dawn screen it crashes and stops responding. My video drivers resets itself but the game does not. Oh and I can use dx11 on holodeck as long as its not full screen or windows maximized at the time of login.

    Edit: Tried changing to dx9 on holodeck in safe mode hoping that might help but no go. Honestly I cant see a reason to even log in to holodeck at this point. What I'm seeing on tribble is just a progression of the issue's I have to deal with on holodeck already. I know this revamp is in its early stages with a lot of bugs to be fixed, but having the same video driver issue that stops the game client in its tracks doesn't give me any confidence this will be fixed at all.
    Post edited by darkhorse281 on
  • rmy1081rmy1081 Member Posts: 2,840 Arc User
    Thanks @primar13
    Safe mode worked for me.
  • kasandarokasandaro Member Posts: 198 Arc User
    The safe mode -> DX9 hack got it loading, but I'm also getting the
    Unrecognized command ""C:/Program Files (x86)/Steam/steamapps/common/Star Trek Online/Star Trek Online/Playtest/GameClient.exe"" (did you mean "-"C:/Program Files (x86)/Steam/steamapps/common/Star Trek Online/Star Trek Online/Playtest/GameClient.exe""?)
    
    pop-up - even when I drill into that steam folder and launch directly using the GameClient.exe file.

    Windows 10, x64
  • gpgtxgpgtx Member Posts: 1,579 Arc User
    Unrecognized command ""C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Playtest/GameClient.exe"" (did you mean "-"C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Playtest/GameClient.exe""?)

    i get that and

    Fatal Error: Direct3D driver returned error code (DXGI_DEVICE_REMOVED) while Presenting. Reason: 0x887a0006 (DXGI_ERROR_HUNG)


    this was wile trying to launch in safe mode holodeck works just fine
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  • tobiashirttobiashirt Member Posts: 630 Arc User
    primar13 wrote: »
    Okay to anyone who cannot get in, after Trendy did her Magic.

    I launched in Safe Mode, and Reset my Self to DX9. as it seem this patch reverted me to D11.

    Then I saved my Graphics Settings and Relaunched in Normal Mode and I'm back in!

    Whatever Trendy set in motion, the launcher is now verifying files unbidden, will check back in once it's done and see if the unrecognized command and DGX errors persist
  • coldsnappedcoldsnapped Member Posts: 520 Cryptic Developer
    Hello, we're aware of some graphic related issues with our new build we launched on Tribble today. This issue impacts Intel users. We're attempting to get a fix for this on Tribble late this afternoon.
  • mmps1mmps1 Member Posts: 381 Arc User
    Thanks for the update coldsnapped.
    "Mr talks down to the peasants."
  • tobiashirttobiashirt Member Posts: 630 Arc User
    mmps1 wrote: »
    Thanks for the update coldsnapped.

    Seconded...tried some of the suggestions upthread, and both the pathname error and DGX error persist, which makes sense if it was related to Intel hardware.
  • rtk142rtk142 Member Posts: 613 Arc User
    Unrecognized command ""C:/Program Files (x86)/Steam/steamapps/common/Star Trek Online/Star Trek Online/Playtest/GameClient.exe"" (did you mean "-"C:/Program Files (x86)/Steam/steamapps/common/Star Trek Online/Star Trek Online/Playtest/GameClient.exe""?)

    still getting it
    bridges.jpg
    Let us upgrade the Seleya Ceremonial Lirpa and Kri'stak Blade
  • darkhorse281darkhorse281 Member Posts: 256 Arc User
    Hello, we're aware of some graphic related issues with our new build we launched on Tribble today. This issue impacts Intel users. We're attempting to get a fix for this on Tribble late this afternoon.

    appreciate the update please let us know when its ready.
  • iusassetiusasset Member Posts: 118 Arc User
    edited February 2016
    Yeah, I'm getting a lot of the same errors that have been posted in this thread, and game is consistently crashing halfway through the New Dawn loading screen.

    Unrecognized command ""H:\Games\Star Trek Online_en\Star Trek Online\Playtest\GameClient.exe"" (did you mean "-"H:\Games\Star Trek Online_en\Star Trek Online\Playtest\GameClient.exe""?)

    Is what I start with, and I get AMD driver crash messages before it totally shuts down on me. I assume these are related to the issues Coldsnapped reported a short while ago, so I'm just sitting tight for now. :)


    It's been fixed post second-patch. :)
    Post edited by iusasset on
  • farshorefarshore Member Posts: 353 Arc User
    edited February 2016
    Getting the OP's error message, can't get to character screen before the game crashes.

    First time downloading and trying to use Tribble. I'll wait and see if a fix works before trying to do the safemode/direct 9 thing, because I don't really understand what those are, and don't want to break anything.

    51776228 Ticket #
  • nepsthennepsthen Member Posts: 209 Arc User
    Getting the same message. Can log in and play, but it seems to disconnect or crash between map transfers.
    DxDiag64 dump 19Feb2016: http://pastebin.com/1c0pkEuw
  • martakurillmartakurill Member Posts: 456 Arc User
    edited February 2016
    Hello, we're aware of some graphic related issues with our new build we launched on Tribble today. This issue impacts Intel users. We're attempting to get a fix for this on Tribble late this afternoon.

    AMD user here, had some of the same problems. Tribble server seems to be down right now, but at least I can get in. Half me changing settings, half whatever you guys did on your end.

    EDIT: Can get all the way through login, but am now getting the message "THE SERVER IS UNAVAILABLE AT THIS TIME." Anyone else seeing this (8:12 PM EST)?
  • ladymyajhaladymyajha Member Posts: 1,428 Arc User
    AMD user here, had some of the same problems. Tribble server seems to be down right now, but at least I can get in. Half me changing settings, half whatever you guys did on your end.

    EDIT: Can get all the way through login, but am now getting the message "THE SERVER IS UNAVAILABLE AT THIS TIME." Anyone else seeing this (8:12 PM EST)?

    Yes I'm seeing it as well.

  • tobiashirttobiashirt Member Posts: 630 Arc User
    edited February 2016
    A new wrinkle here...hanging at the New Dawn loading screen, but with what appears to be a ping/fps number in red in the upper right corner, of the form:

    "0.xx (~5000-9000.x ms/fm)" , where 5000 to 9000 is the range of a changing value, and x is a generic decimal place

    Whenever there is a significant fluctuation in the value, the screen will flicker briefly, as though it had been reloaded

    Edit: After approximately 20 minutes on the loading screen, the game came to the login screen with the message "account ticket authentication failed", but upon reentry of username and password, I was able to successfully create a new character.
    Post edited by tobiashirt on
  • nepsthennepsthen Member Posts: 209 Arc User
    As of Version ST.60.20160207a.11, the error no longer pops up, but I am still getting disconnected between map transfers, ie sector to a new mission, space to ground, and visa versa. Game claims that it's a problem with the login server timing out if I try to relog in within a few seconds to a minute or so when I log back in.
    DxDiag64 dump 19Feb2016: http://pastebin.com/1c0pkEuw
  • mmps1mmps1 Member Posts: 381 Arc User
    Hello, we're aware of some graphic related issues with our new build we launched on Tribble today. This issue impacts Intel users. We're attempting to get a fix for this on Tribble late this afternoon.

    Was out last night so this is the first chance I've had to log back on. All issues with logging on are completely fixed for me after the new patch, thanks :)
    "Mr talks down to the peasants."
  • mike03ucmike03uc Member Posts: 227 Arc User
    I've been able to log in without issue (and I've learned that my beloved characters will be returning in a week, so all good). Lots of minor bugs here and there, mostly silly stuff, but I'm guessing that's just usual oversight as this is mainly intended to test the new skills system. I would note that the rank status interface in the upper left corner of the UI is continually flashing, asking me to spend experience points that can no longer be spent.
    e0M7OhA.png
  • cmichaelhenrycmichaelhenry Member Posts: 4 Arc User
    edited February 2016
    OK, Keeps hanging up my graphics on Tribble, causing a crash. I run an Intel HD 3000 chipset graphics.
    @cmichaelhenry I get a message that the video hangs, then recovers when the game client crashes...... no issues on Holodeck or Redshirt

    Addendum:
    Went to safe mode, loads fine
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