So I know some people have been having issues where they are experiencing an abnormally long time loading into maps like ESD or DS9. I'm working with the team to try and get to the bottom of it. I need your help though. I need people to be on the lookout for when this happens. If this happens to you, I need some information.
Three@Aidy
DS9 Instance #4 From Instance #1 in DS9 Space
Hit Dock at 21:39, started hanging at 97.12%
21:43 hanged at 97.35%
21:44 Finally loaded DS9
GMT
This will help my team track down the logs for the character transfer to get a better introspection into what exactly is happening. As always, thank you.
~Morrigan "LaughingTrendy"
Had a problem-free load at DS9 at around 21:17, not sure about instances but character info same. Hope info can be put to use
Nobby@chad4231
Fleet Starbase (from Fleet Research Lab)
0943 GMT (Map transfer failed & i was booted at 0944 GMT)
This has been a long time problem with getting into Fleet Starbase, happens on all characters randomly .. i can transwarp & arrive outside Starbase fine, its the transfer to interior from orbit or directly from Spire/Mine/RDL/Embassy when long map loading or failed transfer occurs.
Sol System, attempting to switch from small craft to starship
1721 EST
UPDATE: Closed client, closed UPlay (no idea if this affected things), then restarted. Things seemed okay, and I went into ESD to try and switch ships at the ship selector NPC. I was unable to activate any starship, so I think the slow/stuck mayo change was another symptom of that particular bug, as after applying the "retrieve ship from C-store" fix to the starship selection bug, map loads have continued to work normally. Going to leave this up regardless.
"So, this is a problem.
You haven't provided a character@handle or a specific time. Time actually does matter as far as logs go, as does character references. If you're not going to post the correct information, please don't post."
Through countless other dealings with your tech support team due to these same connectivity issues, I was under the impression that the @accountname was the driving force behind your techs troubleshooting.
Couldn't you just educate the player (who like the rest of us is already a little ticked off because a product they pay for is not working properly) as opposed to treating them like a child? We are your customers. The fact that we are here dealing with this rather than in game enjoying our hard earned entertainment dollars alone should dictate at least decency on the part of a representative of a company with an only partially capable product. A product that we paid for with complete dollars.
Henry Ford@darkhorse281
4:45pst Client froze leaving SB39 system to Beta Quadrant.
Requires a relog in safe so I can set the display settings so they work then I can log back into the game, most likely I'll restart my pc as well, this happens often on all of my characters.
Roush@darkhorse281 10am PST
Client froze going from Aplha quandrant to DS9 space .
Requires a relog in safe so I can set the display settings so they work then I can log back into the game, most likely I'll restart my pc as well, this happens often on all of my characters.
Layla@darkhorse281 6pm PST
Client froze going from defara system to Sol system.
Requires a relog in safe so I can set the display settings so they work then I can log back into the game, most likely I'll restart my pc as well, this happens often on all of my characters.
a few minutes before sector to k7 before that drozana to sector and before that sector to drozana, i'm not only getting long loads its crashing completely and i've got to force quit the game
Henry Ford@darkhorse281
11:20pm pst Client froze leavingDS9 space to alpha quadrant
Requires a relog in safe so I can set the display settings so they work then I can log back into the game, most likely I'll restart my pc as well, this happens often on all of my characters.
I am experiening the game freezing as it loads between 40 and 97. I am using a mac to play STO.
Raj@Raj_2011
ESD/Vulcan/Drozana station and everywhere else.
Between 17:00-17:15. I do not have the exact time as this has been going on for days and it has been going on for hours today. I had to long in and out many times.
The game freezes about at the count of 40 on the loading screen between maps anywhere but more often happens in system space in Earth Space Dock and Deep Space 9. The cursor can be moved but otherwise the game is frozen and won't progress to the next screen. I run my game in full screen and I can't minimize the screen but I can only close the game and I get a menu prompt that allows me to wait or to close the game. I can leave it wait for up to 30 minutes and it will not load properly.
This is a photo screen shot of the freeze. You can't see the cursor but it is there and movable even if you can't do anything else.
Comments
Had a problem-free load at DS9 at around 21:17, not sure about instances but character info same. Hope info can be put to use
Sienae@decobryl
Name of the Map you're loading into
New Romulus #1
The EXACT time of the transfer
2230 PST
DS9 'system' to DS9 map
2:19 AM, Eastren Time.
Fleet Starbase (from Fleet Research Lab)
0943 GMT (Map transfer failed & i was booted at 0944 GMT)
This has been a long time problem with getting into Fleet Starbase, happens on all characters randomly .. i can transwarp & arrive outside Starbase fine, its the transfer to interior from orbit or directly from Spire/Mine/RDL/Embassy when long map loading or failed transfer occurs.
2 - DS9 Ground Map (from DS9 Space)
3 - 8:34 am (US EDT).
2 - DS9 (Ground, from Space)
3 - 11:50am EDT
Thoren@sennahcherib
new romulus staging area
17:57 GMT+1
Time: 04:17 PM Pacific Time
Map Location: Deep Space Nine
Usual issue, map loads fast until about 96% and then the final 3-5% takes several minutes to load.
MacReynolds @Kant_Lavar
Sol System, attempting to switch from small craft to starship
1721 EST
UPDATE: Closed client, closed UPlay (no idea if this affected things), then restarted. Things seemed okay, and I went into ESD to try and switch ships at the ship selector NPC. I was unable to activate any starship, so I think the slow/stuck mayo change was another symptom of that particular bug, as after applying the "retrieve ship from C-store" fix to the starship selection bug, map loads have continued to work normally. Going to leave this up regardless.
"So, this is a problem.
You haven't provided a character@handle or a specific time. Time actually does matter as far as logs go, as does character references. If you're not going to post the correct information, please don't post."
Through countless other dealings with your tech support team due to these same connectivity issues, I was under the impression that the @accountname was the driving force behind your techs troubleshooting.
Couldn't you just educate the player (who like the rest of us is already a little ticked off because a product they pay for is not working properly) as opposed to treating them like a child? We are your customers. The fact that we are here dealing with this rather than in game enjoying our hard earned entertainment dollars alone should dictate at least decency on the part of a representative of a company with an only partially capable product. A product that we paid for with complete dollars.
4:45pst Client froze leaving SB39 system to Beta Quadrant.
Requires a relog in safe so I can set the display settings so they work then I can log back into the game, most likely I'll restart my pc as well, this happens often on all of my characters.
Omega particle mini game vulcan system
29 JAN 2016 20:14 EST
Going from Beta Quadrant to Alpha Quadrant
2/30/2015 @ 12:33 EST
"No matter where you go...there you are."
Client froze going from Aplha quandrant to DS9 space .
Requires a relog in safe so I can set the display settings so they work then I can log back into the game, most likely I'll restart my pc as well, this happens often on all of my characters.
Alpha Quadrant, coming from Beta Quadrant
4:22 pm EST
Client froze going from defara system to Sol system.
Requires a relog in safe so I can set the display settings so they work then I can log back into the game, most likely I'll restart my pc as well, this happens often on all of my characters.
935pm est
deep space k7 to sector
a few minutes before sector to k7 before that drozana to sector and before that sector to drozana, i'm not only getting long loads its crashing completely and i've got to force quit the game
11:20pm pst Client froze leavingDS9 space to alpha quadrant
Requires a relog in safe so I can set the display settings so they work then I can log back into the game, most likely I'll restart my pc as well, this happens often on all of my characters.
Raj@Raj_2011
ESD/Vulcan/Drozana station and everywhere else.
Between 17:00-17:15. I do not have the exact time as this has been going on for days and it has been going on for hours today. I had to long in and out many times.
vulcan to orbiting vulcan
just now 828p
beta quadrant to alpha quadrant
840p
deep space 9 space zone to deep space 9 ground zone
846p game totally crashed
sector to korvat syste
741p
ESD to Sol System
22:33 EST
Drozana Station Exterior to Interior
22:50 EST
DS9 to Sector Space
23:04 EST
"No matter where you go...there you are."
Trevor@ajlagaran
The game freezes about at the count of 40 on the loading screen between maps anywhere but more often happens in system space in Earth Space Dock and Deep Space 9. The cursor can be moved but otherwise the game is frozen and won't progress to the next screen. I run my game in full screen and I can't minimize the screen but I can only close the game and I get a menu prompt that allows me to wait or to close the game. I can leave it wait for up to 30 minutes and it will not load properly.
This is a photo screen shot of the freeze. You can't see the cursor but it is there and movable even if you can't do anything else.