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Client stuck on loading screen
kirimuffin
Member Posts: 695 Arc User
Ever since today's patch, I haven't been able to load the game. I've been able to load the patcher, pull down the patch and hit the Engage button just fine, but when the game starts up, it gets to the New Dawn title screen with "Loading..." on the bottom, and just sits there. Every so often, the screen flickers, but that's about it. I can't even close the client through normal means; I have to go into Task Manager and kill the process.
I know it's not an issue with my Internet connection, as I'm able to play other online games just fine. I also tried force verify and safe mode, each with no luck (and yes, I'm using the PC client). The patcher did seem a little slower than usual, so I guess it could be an STO server issue, but shouldn't the client at least pop up an "account server connection could not be started" message in that case? I never even get that far; I just get stuck on that loading screen.
Please address this, as it means I can't play at all now.
ETA: Okay, so I tried again, and this time I let it sit for about 15 minutes. It finally made it to the title screen with music and the blue star, but I got the message "Account Ticket Authentication Failed". So I tried typing in my username and password on that screen, clicked Log In, and that finally let me into the character select screen. From there, it seemed to work fine. Once I was done refilling my admiralty assignments on my main, I quit the game and restarted it to see if it would do the same thing as before... and, sure enough, it did the exact same thing as before.
So, apparently, this is now what happens every time I start the STO client: It sits there for about fifteen minutes (while appearing to use no CPU at all, incidentally), and then gives me that "Account Ticket Authentication Failed" message, and then lets me log in and play normally. Once I get past that error message, everything works fine, including switching characters (I verified this just now). So I can play; it's just that logging in is very cumbersome and frustrating now.
I know it's not an issue with my Internet connection, as I'm able to play other online games just fine. I also tried force verify and safe mode, each with no luck (and yes, I'm using the PC client). The patcher did seem a little slower than usual, so I guess it could be an STO server issue, but shouldn't the client at least pop up an "account server connection could not be started" message in that case? I never even get that far; I just get stuck on that loading screen.
Please address this, as it means I can't play at all now.
ETA: Okay, so I tried again, and this time I let it sit for about 15 minutes. It finally made it to the title screen with music and the blue star, but I got the message "Account Ticket Authentication Failed". So I tried typing in my username and password on that screen, clicked Log In, and that finally let me into the character select screen. From there, it seemed to work fine. Once I was done refilling my admiralty assignments on my main, I quit the game and restarted it to see if it would do the same thing as before... and, sure enough, it did the exact same thing as before.
So, apparently, this is now what happens every time I start the STO client: It sits there for about fifteen minutes (while appearing to use no CPU at all, incidentally), and then gives me that "Account Ticket Authentication Failed" message, and then lets me log in and play normally. Once I get past that error message, everything works fine, including switching characters (I verified this just now). So I can play; it's just that logging in is very cumbersome and frustrating now.
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Commanding Officer, U.S.S. Barclay (NCC-93784)
Executive Officer, Task Force Avalon
[PERSONNEL FILE] - [SHIP FILE] - [PERSONAL LOG]
It then let me log into the char select screen.
Way to go Cryptic >.<
I had theses issues a few patches ago and someone recommended that I switch on "Reduced file streaming" in the advanced tab of the options menu. That worked and all was well again...till the last patch, which for some reason turned that off again! Now I've switched it back on I don't have to boot in safe mode any more.
As for your original question of "Is this an issue with Windows 10?"... Since I don't work for Cryptic I can't say for sure, HOWEVER I do know that many programs have been having driver issues on Windows 10. Its not EXACTLY the fault of Windows 10, it just seems like that. Its taking companies time to get their drivers updated for the new OS, which is why its GENERALLY recommended to wait about 6 months or so after a new OS comes out to get it and install. Or just put up with the issues until the companies catch up with the new OS.
I have it open now, and it's been stuck for ten minutes. I guess I'll just try leaving it on all day, and update this post if anything actually happens. *sigh*
ETA: And I'm in. Took a little less than twenty minutes, this time. Same symptoms as before (freezing on loading screen for an absurdly long time, followed by "Account Ticket Authentication Failed", followed by being able to log in and play completely fine).
"-Grind is good!" --Gordon Geko
Accolades checklist: https://bit.ly/FLUFFYS
Today, though, I've had the client running for nearly an hour and a half and it's still stuck on the loading screen. There's no possible way that shader compilation should be taking this long.
ETA: Well, speak of the devil. Literally the instant I posted this, the "Account ticket authetication failed" message popped up, lol.
As a test you can disable all power saving features next patch. The shaders are compiled on your CPU so if it goes into aggressive power saving for some reason, the compilation could take a long time.
"-Grind is good!" --Gordon Geko
Accolades checklist: https://bit.ly/FLUFFYS