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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Accidently deleted main character I've spent hours on.

snowwolf#0563 snowwolf
snowwolf#0563
 Member Posts: 1,018 Arc User
in Windows and General: PC, Network, and Other Technical Issues
So I tried the foundry.. Didn't understand anything so I was going to delete my foundry character.. I somehow managed to delete my main Fleet Admiral character instead.. I've spent so many hours working on that character, leveling it up, adding friends, doing everything.. Crafting things, getting special shields, weapons.. Ultra rare stuff.. Everything, writting a long bio.

I've done so much and I accidently deleted it all.. Arc Support says my char is probably lost forever, what can I do? Should I just.. Pray they can restore it? Or are they actually able too? Anyone has experience with this?
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Comments

  • rahmkota19rahmkota19 Member Posts: 1,929 Arc User
    First reassurance, your friend list and any c-store unlocks are not gone at all.

    Second question: is your character copied to Tribble? Usually what happens on Tribble stays on Tribble, but its always worth a shot.

    Otherwise I'd keep attempting. Because this sucks.


    Also gonna tag @pwlaughingtrendy because she is the kind of helpful person you can rely on to at least give an honest answer. To be on the safe side: already post your char name@account name, and if possible as much information regarding day created, day destroyed.
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  • risian4risian4 Member Posts: 3,711 Arc User
    There have been threads like these before... advice that was given in there was that you DO NOT create another character with the same name.

    Support might be able to restore your character.
  • snowwolf#0563 snowwolf
    snowwolf#0563
         Member Posts: 1,018 Arc User
    It was Kate@Kate370 or something I think. I don't think it was copied to the Tribble one. I talked to support and it most cases they could not restored it, but they suggested I'd submit a ticket..

    :/
  • rahmkota19rahmkota19 Member Posts: 1,929 Arc User
    risian4 wrote: »
    There have been threads like these before... advice that was given in there was that you DO NOT create another character with the same name.

    Support might be able to restore your character.

    This is very solid advice.

    Keep fighting on OP, chars have been restored in the past.
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  • snowwolf#0563 snowwolf
    snowwolf#0563
         Member Posts: 1,018 Arc User
    Irony is that it wasnt even the same name.. My brain was just "off" for 2 seconds untill I hit the Enter key and it flashed before my eyes....
  • flash525flash525 Member Posts: 5,441 Arc User
    If I'm right, everything is stored as a backup for a week until the weekly maintenance. Swear I've read something about that before, so if you lost your character on say, a Wednesday and then didn't realize until Friday (after Thursday's maintenance) you'd be stuck, but otherwise, you should be okay. At least, that is how I understand it.

    Word to the wise though, again, if I'm not mistaken, there's no character limit on Tribble, so there's no need to delete your characters from it. Tribble resets itself every so often anyway.

    Good Luck in getting your character reinstated.
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  • officerbatman81officerbatman81 Member Posts: 2,761 Arc User
    Hey Kate, i can only imagine your reaction in real life sitting at the computer and going through the 5 steps of the grieving process, generally flipping out upon realization of loosing very important data.

    Been there myself, just not with STO.
  • snowwolf#0563 snowwolf
    snowwolf#0563
         Member Posts: 1,018 Arc User
    It's not so much fact of the level of the account but the details, the crafting of shields, weapons and smaller things such as bridge officers. I even had an alien bridge officer who was a Cardassian, took a few hours to make him perfect.. And then there's the thing such as the BIO of each bridge officer, BIO of my own character. The character customization, clothing outfits..

    Oh the works...
  • jodarkriderjodarkrider Member Posts: 2,097 Arc User
    Oh dang. Good luck OP.
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  • xyquarzexyquarze Member Posts: 2,120 Arc User
    Good luck - all I can say. But I feel with you, when I would lose any of my toons I would probably not be very happy at all. And yes, more about all the boffs and similar things I created than about the level.
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  • semalda226semalda226 Member Posts: 1,994 Arc User
    If I lost my main character Rom/Fed I think I would break down and cry. Hundreds of hours would be lost the horror of that omg...I wish you luck getting your data back
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  • pwlaughingtrendypwlaughingtrendy Member Posts: 2,966 Arc User
    Please DO NOT REMAKE YOUR CHARACTER.

    If you do, it complicates the situation and can potentially create problems in trying to get your character back. Please send in a ticket about it and be as detailed as possible with the character, name, etc.
  • jorantomalakjorantomalak Member Posts: 7,133 Arc User
    semalda226 wrote: »
    If I lost my main character Rom/Fed I think I would break down and cry. Hundreds of hours would be lost the horror of that omg...I wish you luck getting your data back

    personally i would quit the game after all the time ive invested in my main if it got deleted i wouldnt want to work another back up and some of the ships ive got would be next to impossible to replace due to the extreme exchange prices.
  • lucho80lucho80 Member Posts: 6,600 Bug Hunter
    Note to self: Stay away from the Foundry. It seems way to easy to accidentally delete a toon with it.
  • lianthelialianthelia Member Posts: 7,897 Arc User
    flash525 wrote: »
    If I'm right, everything is stored as a backup for a week until the weekly maintenance. Swear I've read something about that before, so if you lost your character on say, a Wednesday and then didn't realize until Friday (after Thursday's maintenance) you'd be stuck, but otherwise, you should be okay. At least, that is how I understand it.

    Word to the wise though, again, if I'm not mistaken, there's no character limit on Tribble, so there's no need to delete your characters from it. Tribble resets itself every so often anyway.

    Good Luck in getting your character reinstated.

    I've had a character that was restored well after a week of deletion...so I don't see why they couldn't do it if this just happened.
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  • nyxadrillnyxadrill Member Posts: 1,242 Arc User
    kate370 wrote: »
    Irony is that it wasnt even the same name.. My brain was just "off" for 2 seconds untill I hit the Enter key and it flashed before my eyes....

    Oh Kate, I feel for you :( and I can imagine how you felt. I hope you get your character back again.
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  • chemistrysetchemistryset Member Posts: 229 Arc User
    Oh, sh... I hope you´ll get your main toon back!
    The fact that jellyfish have survived for 650 million years despite not having brains is great news for stupid people.
  • lamyrslamyrs Member Posts: 312 Arc User
    I will be impressed if they back up your char because most of mmo don't allow that (I accidentatly deleted a char in Guild Wars 2, and the support said that was my fault and they can't help.
    I hope you'll get it back soon :smile:
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  • mustrumridcully0mustrumridcully0 Member Posts: 12,963 Arc User
    I know that I've heard of people that got their character restored. But there are no guarantees - but you probably won't find anyone on the forums that can help you directly, it will be via Cryptic/PWE support.
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  • bobbydazlersbobbydazlers Member Posts: 4,534 Arc User
    I feel for you, I really do, you could be lucky and have your character restored but don't count on it.

    having said that how did you do this?
    surely you were not foolish enough to name your foundry character the same as your actual character??
    don't you have to type the name of the character being deleted to confirm that you are deleting that character???
    surely you would have known from the name of the character that you were deleting the wrong one if you were wise enough to name the foundry character differently????

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  • delliboydelliboy Member Posts: 288 Arc User
    Will you keep us posted? I really feel for you.
  • goodscotchgoodscotch Member Posts: 1,680 Arc User
    Sorry to hear you lost something that was valuable to you. I hope that you are able to get that character back. Peace be to you, comrade.
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  • damienvryce2damienvryce2 Member Posts: 428 Arc User
    I feel your pain OP. I accidently deleted my first character. What made me really sick to my stomach was that this toon had a JHAS that I got from the very first event it was released. Alcohol and STO just don't mix. :'(
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  • snowwolf#0563 snowwolf
    snowwolf#0563
         Member Posts: 1,018 Arc User
    Hello and thanks for all your replies and support, my so far encounters with support all claim that I need to wait for a "developer supporter" and that he can hopefully resolve it. Some of the people from support also say things like "character restoration is not something we normally do" suggesting that it is possible, but not a normal "support service".

    I don't know yet, I have yet to hear back from the support developer.
  • mayito2009mayito2009 Member Posts: 643 Arc User
    OP you need to create a reminder list

    1- DO NOT DELETE MAIN CHARACTER
    2- see No. 1
    3- see No. 2
    4- see No. 3

    You get the drift. The game is pretty good in asking you are you sure you want to delete this character? etc etc

    I know we all make mistake so I hope you get the results you hope.
    Seek and ye shall find. Ask and ye shall receive. Rabboni
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    Most unexpectedly, this turned into a flame-fest! Closed it goes!. /sigh What flamefestery is this? pwlaughingtrendy
  • snowwolf#0563 snowwolf
    snowwolf#0563
         Member Posts: 1,018 Arc User
    I've been talking to support the last few days and they say that the Star Trek Online server has no "determine" way on how it makes copies and backups for information. Apparently information on the server, is not always "backed up" but it works more like a raid hard drive apparently. That means when something is deleted on the original, it's also deleted on the backup.

    But not always.. Apparently my character can remain hidden somewhere in the system for up to a year.. Or it might vanish completly after 1 minute of deletion. There is no way to tell, and the recovery process is not always the same. Since the characters are not "stored" anywhere spesific either..

    Seems very messy if you ask me.

    Cryptic, well more of Perfect World has now attempted and is working on restoring my character for 42 hours. I will probably get the result soon.

    They said normally they don't provide this kind of support service but they understand mistakes happend and they would try. But as mentioned with how the server works. It's not a 100 percent chance my character will come back. Since I reported immediately after it happend it's more.. 50 50.. I guess.

    I am so nervous and scared.

    :(
  • ilithynilithyn Member Posts: 903 Arc User
    @kate370 I wouldn't lose hope yet. I remember a thread I read on the STO reddit about a lost character, took nearly 3 weeks before support chased the data down and manage to restore it, so there's a chance yet that they might find it.
    Logic is the beginning of wisdom, not the end of it.
  • snowwolf#0563 snowwolf
    snowwolf#0563
         Member Posts: 1,018 Arc User
    3 weeks? :( Oh dear.
  • snowwolf#0563 snowwolf
    snowwolf#0563
         Member Posts: 1,018 Arc User
    Oh well, I can't take 3 weeks and I missed Star Trek Online already, I've started over.. Miranda Class, standard issued phaser. So much fun, If my account makes it back. I will simply transfer some of my more advanced stuff.
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