Waiting patiently for the fix. Developing is a complex work, specially when the project has to run on multiple platforms.
But i miss the official response in the official forum.
Aside for a user who post a pic of a tweet yesterday, i havent found any answer about the concerns of players, like asking for time extended for login in perks (free ships,..) and a confirmation that it is a known issue and first priority, with sufficient resources working in fixing it.
Well at least there's been some sort of update on Twitter. Thank you for posting that Sf! Hang in there folks. Try and have a good day! And... off to work I go. I don't wanna! But.. I gotta. ::shrugs::
I think realistically we aren't going to have any type of fix until tomorrows scheduled maintenance where if found the cause of the issue, apply the fix to that update.
And just my luck trying to load Windows bootcamp and getting \windows\system32\drivers\applessd.sys error msg or my mouses and keyboards won't work and get me past the langauge page. Something to do with the current version of bootcamp i thinks.
Adding my name to the list. MAC OS on a Macbook pro. Never had a problem playing before. Sent my ticket to support in, they tell me they have no idea what's going on and there's no time frame for a fix, just that they're "looking into it." Really sad that I'm missing the giveaway, but even more sad that after having dumped so much money into the game it's not even a priority to fix.
Basically, normandy just listed all of my grievances. I'm shocked that they're ignoring such a large amount of their player base for absolutely no reason. If anything, they should extend the giveaway deadline and give that free Andromeda that other players who were just returning received... maybe not the last one, but definitely the first one. We don't deserve to be treated like this.
A significant fraction of the players unable to log in the day of their new update? I can't imagine why it wouldn't be a priority.
Because the number of mac users of the game is far outnumbered by the windows players and windows players are the main target audience, therefor they take priority over mac issues and always will. Besides, the mac client has barely been supported for years. You can't even play above medium graphics, an issue they have ignored for 3+ years now. The fact that they want this to be available on mac but didn't actually see it worth fully porting, and using a poor emulator like Cider, is proof that its not that much of a priority.
As other people have said, I wouldn't be surprised if axing mac support is coming in the future. I wouldn't be surprised if they axed mac support with the next expansion.
Hokay. Here is what cryptic can do instead of coding the game to extend the giveawayperiod:
Make it possible to claim the items via web, all our websiteaccounts are directly linked to our gameaccs. Should be easier to code, and the post-bug whining will go away.
I can not login. After I downloaded Season 11 and click engage, I keep getting this message, "unable to start game client: Success". I am going to miss out on the final giveaways. This has been like this since last night, around 9pm GMT. I live in the UK. I managed to login on another computuer. The above problem is related to a Mac computer.
So 17 hours since the last communication from Cryptic (on twitter anyway) still nothing...
Surely something like this should have been picked up during Beta testing or Alpha? Or any testing at all?
Thanks to all who've at least tried looking into the issue for us....
I had trouble loading the client on windows 7 the game icon would come up on the taskbar but nothing else would happen.
tried safe mode and it worked fine.
On another pc with windows 10 it loaded normally with no issues so I'm a little confused by that.
NOW IN MY E-MAIL, THEY SENT ME A SURVEY AS TO HOW CUSTOMER SERVICE WENT! AND I TOLD THEM THAT I'M GOING TO BOYCOTT THEIR PUNK TRIBBLE AND SUE THEM TOO! THESE GEEKS WHO CREATED THIS GAME ARE REALLY A BAD SICK JOKE!
come on guys. I spend a few hundreds in your game and you are not able to give us a hint regarding the problems and you're not answering anything in the forums? Thats outrageous!
Really pissed-off customer who payed voluntarily for your work and will never do again in case this customer management stays the same: SUCCESS
come on guys. I spend a few hundreds in your game and you are not able to give us a hint regarding the problems and you're not answering anything in the forums? Thats outrageous!
Really pissed-off customer who payed voluntarily for your work and will never do again in case this customer management stays the same: SUCCESS
Yeah, this has passed from "problem" to "truly absurd". Even just an acknowledgement of existence would be nice.
I too am a paying customer that has been affected by this. Some sort of official response would be appreciated... what is happening with the giveaways, and, more importantly, is there any progress?
My goal is to build the strongest ship in the federation fleet
As you are aware, Star Trek Online: Season 11 - New Dawn launched with an issue that is currently preventing Mac users from logging into the game. We have stated on Twitter that the team is still looking into what are causing the issues. Although we haven't pinpointed any exact details on the cause, we are still very aware of the issues that players are facing and are working to get you back into the game.
We are also aware that not logging in prevented players from receiving the launch promotion. Our team is discussing what we can potentially do about that as well.
As always, we appreciate the feedback of the community and are working towards creating a positive gaming experience for you all.
Yup. Paying customer. Bought all sorts of ships and game services. Not even a response from these guys. I'm left to wonder If i'll ever be able to log in again. Seems to me like I should be looking into getting my money back for a game I can no longer play through no fault of my own!
Comments
But i miss the official response in the official forum.
Aside for a user who post a pic of a tweet yesterday, i havent found any answer about the concerns of players, like asking for time extended for login in perks (free ships,..) and a confirmation that it is a known issue and first priority, with sufficient resources working in fixing it.
And LaughingTrendy confirmed that "The team is still looking into it" on Reddit: https://www.reddit.com/r/sto/comments/3qfpy8/mac_client_broken/cweznsk?context=3
One can only hope. I'm looking forward to being able to play again.
And just my luck trying to load Windows bootcamp and getting \windows\system32\drivers\applessd.sys error msg or my mouses and keyboards won't work and get me past the langauge page. Something to do with the current version of bootcamp i thinks.
Because the number of mac users of the game is far outnumbered by the windows players and windows players are the main target audience, therefor they take priority over mac issues and always will. Besides, the mac client has barely been supported for years. You can't even play above medium graphics, an issue they have ignored for 3+ years now. The fact that they want this to be available on mac but didn't actually see it worth fully porting, and using a poor emulator like Cider, is proof that its not that much of a priority.
As other people have said, I wouldn't be surprised if axing mac support is coming in the future. I wouldn't be surprised if they axed mac support with the next expansion.
Make it possible to claim the items via web, all our websiteaccounts are directly linked to our gameaccs. Should be easier to code, and the post-bug whining will go away.
Surely something like this should have been picked up during Beta testing or Alpha? Or any testing at all?
Thanks to all who've at least tried looking into the issue for us....
tried safe mode and it worked fine.
On another pc with windows 10 it loaded normally with no issues so I'm a little confused by that.
[1028/112358:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.startrekonline.com/static/all/js/api.js(117)
[1028/122147:ERROR:dns_config_watcher_win.cc(89)] DNS registry watch failed to start.
[1028/122147:ERROR:network_change_notifier_win.cc(143)] WSALookupServiceBegin failed with: 0
Really pissed-off customer who payed voluntarily for your work and will never do again in case this customer management stays the same: SUCCESS
Yeah, this has passed from "problem" to "truly absurd". Even just an acknowledgement of existence would be nice.
Hi Captains,
As you are aware, Star Trek Online: Season 11 - New Dawn launched with an issue that is currently preventing Mac users from logging into the game. We have stated on Twitter that the team is still looking into what are causing the issues. Although we haven't pinpointed any exact details on the cause, we are still very aware of the issues that players are facing and are working to get you back into the game.
We are also aware that not logging in prevented players from receiving the launch promotion. Our team is discussing what we can potentially do about that as well.
As always, we appreciate the feedback of the community and are working towards creating a positive gaming experience for you all.
Alex