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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Launcher having trouble

lars1091lars1091 Member Posts: 24 Arc User
edited September 2015 in Windows and General: PC, Network, and Other Technical Issues
So, for the last hour or so I have been trying to log in to the game, but the launcher is not loading extremely slow. At first I was launching the game through Steam, but when I tried it through Arc, I had the same problem. Administrator mode makes no difference.

Anyone know how to fix it?
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Comments

  • embrosilembrosil Member Posts: 163 Arc User
    I have been having the same issue for the last two hours. God I am glad it is not a problem on my side. As for the solution, all I can advise is to wait for Cryptic to fix it.
  • lars1091lars1091 Member Posts: 24 Arc User
    Yeah, it's weird. Everyone I have contact with out of game can launch the game fine. Everyone, but me it seems :(
  • euclidese8euclidese8 Member Posts: 47 Arc User
    i have the same problem but i don't see many having the same problem, looks like we are just a few so not noticed by sto that we have a problem of logging in
  • phyaxiaphyaxia Member Posts: 11 Arc User
    For me Arc tries to update and has an error every time and support has not replied.
  • byzassbyzass Member Posts: 1 Arc User
    edited September 2015
    Launcher hangs dead on the screen with "loading please wait" UsingArc client.
    Steam client message is failed to connect to patchserver. Patchserver however can be pinged at patchserver.crypticstudios.com

    6 9 ms 7 ms 9 ms TRIBBLE.TRIBBLE.TRIBBLE.TRIBBLE.
    7 * 110 ms 109 ms xe-4-3-0.bos10.ip4.gtt.net [89.149.183.13]
    8 110 ms 111 ms 110 ms internap-gw.ip4.gtt.net [77.67.77.54]
    9 110 ms 109 ms * border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    10 109 ms 111 ms 111 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    11 110 ms 110 ms 110 ms 198.49.243.250
    12 127 ms 117 ms 118 ms 198.49.243.253
    13 * * * Request timed out.
    14 109 ms 109 ms 116 ms patchserverrebirth.crypticstudios.com [208.95.18
    5.41]

    Trace complete.
    Post edited by byzass on
  • deimos78deimos78 Member Posts: 4 Arc User
    byzass wrote: »
    Launcher screen hangs dead on the screen with "loading please wait" UsingArc client.

    Same here for hours now. Any info from a Dev pls ?
  • ddraigswifeddraigswife Member Posts: 4 Arc User
    The same thing is happening here where it starts to update the client then crashes and says it cannot complete said update and I cannot get any further. Was supposed to meet up w friends in 10 minutes in-game... nope!
  • lars1091lars1091 Member Posts: 24 Arc User
    Well, whatever it was, it seems to be over now.
  • squeeksmccheddarsqueeksmccheddar Member Posts: 1 Arc User
    I had that problem non-stop after installing on a Win 8.1 laptop. Finally I switched compatibility mode to Windows 7, and presto - problem solved.
  • embrosilembrosil Member Posts: 163 Arc User
    edited September 2015
    Well it worked in the morning and now I can not connect again. Fix the damn launcher already!
  • nlmistertntnlmistertnt Member Posts: 8 Arc User
    same problem over here launcher is not loading like it should do i dont recieve any patches etc etc
  • embrosilembrosil Member Posts: 163 Arc User
    I selected EU proxy for the launcher and the game in options and it seems to be working.
  • nlmistertntnlmistertnt Member Posts: 8 Arc User
    i did the same and it seems to be running now slowly but running so *crossing fingers*
  • chromatychromaty Member Posts: 84 Arc User
    same here.. SNR.. Login problems, disconnects since patch..
    eng_sig.jpg
  • blackhcblackhc Member Posts: 18 Arc User
    launcer is realy slow but it ceeps trying to connect to patch server and after about 1 hour i am truly thinking perfectworld messed up AGAIN dam guys common first TEST the dam stuf thats what tribble is for
  • tehibristehibris Member Posts: 74 Arc User
    Was running with minor lag for an hour or so, then I couldn't interact, and kept getting killed instantly. A fleetmate reported no issues, so I logged out, but now the loader won't load properly - it takes ages just to load the background image (I can actually see it being drawn on screen). Finally got to the character screen and got Timeout Login2 or something similar.

    Did someone forget to feed the hamster?
  • embrosilembrosil Member Posts: 163 Arc User
    O.K. The proxy setting no longer works. I give up. Put your server together ffs!
  • draconikdraconik Member Posts: 4 Arc User
    Mine just sit's saying "trying to up-date the launcher" Which is odd because my friend, that is 2 feet from me, was in the game fine? I've tried re-starting Arc and 6 tries just to get in, get's upto 16 tries and shut's down...
  • vanguard2087vanguard2087 Member Posts: 1 Arc User
    Whatever is happening, it's definetely on all servers. Champions lets me on for a few minutes before kicking me out due to server errors. STO won't even launch, it freezes up during the loading process. And the STO launcher is extremely slow. At first I thought it was my equipment, so I ran every diagnostic feature I had, over and over again. i even uninstalled ARC, ran the repair feature, yet here I am... I'm not one to complain, but wasted time and financial investments kinda bother me just a bit. Be nice to see some progress.
  • velsinnavelsinna Member Posts: 9 Arc User
    Error 14: The Connection to the server was lost. Restarting in.....

    I guess it's just fate's way of telling me to get on with some real work
  • danquellerdanqueller Member Posts: 506 Arc User
    Ever since the DDOS/Network issues over the weekend, I can log into STO for about 15 mins, then I lose connection and the launcher will either not load, load slowly, or will fail to connect when I try to launch.

    I haven't been able to try it on CO yet, but this reminds me a lot of the period when PWE pipelines were being throttled by one of the regional ISPs who didn't like another ISP and retaliated by shutting down bandwidth on the pipeline drastically under the pretense of 'needing to prioritize the local customers' or such. I have to wonder if this is related to these other problems.

    Anyone else see this happening to them, or heard anything from the devs as to what is going on?
  • kamaniikamanii Member Posts: 2 Arc User
    My launcher begins with connecting to account server then disappears and nothing happens after that.
  • darthwoodarthwoo Member Posts: 371 Arc User
    I've been having these issues constantly since the DDoS attacks, and they have been getting progressively worse. Tonight, the game has basically been unplayable. It started out as annoying "server not responding" messages coming up all the time, with the corresponding rubberbanding. Then the loading screens between various places would just never end, and I'd have to alt+F4 the game and try to restart it after 10+ minutes of waiting. (Happened several times tonight when trying to take my KDF alts to the fleet starbase/dil mine.) Now the launcher just won't get past the black "Loading. Please wait." screen. I tried switching to the EU proxy server, but that did nothing. I've also tried starting the client directly by running the GameClient.exe file, but it can never connect to the account server.

    I had just finally arranged to set up some new fleets into an armada, and now I can't even connect to set it all up.
  • hojain2020hojain2020 Member Posts: 417 Arc User
    edited September 2015
    Confirming Launcher begins connecting to account and then crashes.
    EDIT--> just to add i get "gameclient.exe not responding"
    STO NPC AI LEVEL--->
    bollywood15_zpskyztknwo.gif
  • dsosebeedsosebee Member Posts: 24 Arc User
    Since 9/22/2015 I've been unable to log into STO, the patcher doesn't seem to be able to log me in. Several attempts at using Tracert gave me an error, but finally today I was able to get the following information:

    1 1ms <1ms <1ms 192.168.1.1
    2 13ms 12ms 12ms 209.179.64.4
    3 13ms 13ms 12ms dir03-vl-4.ga-atlanta().ne.earthlink.net [199.174.117.225]
    4 15ms 14ms 12ms 209.165.105.65
    5 *** Request timed out
    6 35ms 35ms 35ms 67.106.215.117.ptr.us.xo.net [67.106.215.117]
    7 41ms 40ms 79ms vb2001.rar3.washington-dc.us.xo.net [207.88.13.50]
    8 *** Request timed out
    9 41ms 44ms 43ms 207.88.12.98.ptr.us.xo.net [207.88.12.98]
    10 43ms 42ms 44ms te-3-0-0.rar3.nyc-ny.us.xi.net [207.88.12.73]
    11 41ms 41ms 59ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]
    12 *** Request timed out
    13 41ms 40ms 40ms 209.117.103.10
    14 43ms 40ms 40ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4]
    15 40ms 40ms 40ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    16 *** Request timed out
    17 40ms 40ms 39ms 198.49.243.253
    18 *** Request timed out
    19 41ms 40ms 40ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete

    My public IP address is 209.179.120.80

    I hope this information is of some help.
  • velsinnavelsinna Member Posts: 9 Arc User
    The game is now almost unplayable due to connection issues. Fails at login, character selection, and on zoning. If they thought they'd 'solved the network issues' created by the DDOS attacks they were wrong.
  • darthwoodarthwoo Member Posts: 371 Arc User
    As expected, it's worse again today. I couldn't even complete my first character's daily run without hitting an endless loading screen going to SFA. Forced the game closed, and now I can't login.
  • darthwoodarthwoo Member Posts: 371 Arc User
    Still basically unplayable at points tonight. I'm probably about to get AFK-penaltied because I can't control my ship at all in CCA.
  • darthwoodarthwoo Member Posts: 371 Arc User
    I've been trying just to get the launcher to start for the last hour, and no luck.
  • darthwoodarthwoo Member Posts: 371 Arc User
    So I was eventually able to log in, and was fine for a little while, but again I had to force close after a loading stall, and am waiting for a launcher to actually get me in. So basically for the past week, everything has been a crapshoot.

    Will the launcher actually get past the black "Loading, please wait" part?
    If yes, will the launcher actually get to a usable Engage button after entering my password?
    If yes, will my character list actually come up?
    If yes, will I be able to get onto a character without a map stall?
    If yes, will I be able to actually move around without SNRs every few seconds?
    If yes, will I be able to change maps without a map stall?

    So if all of those things work, I can actually play for a while, but at any given time each of those has quite a high chance of failing.
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