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What is being done about the lag and rubber banding? DEV RESPONSE Page 3

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    midniteshadow7midniteshadow7 Member Posts: 787 Arc User
    edited August 2015
    Information has been posted on these forums as well as Reddit, Twitter and the like before.
    They are working on these things continuously.

    Not everyone has problems. I for one, experience this only on the very odd occasions and I think most of that is due to the huge amount of apps I have open when I play!

    Scanning this thread I see very little information that the Devs can use to help identify issues; I have only seen complaints.

    Please give examples of maps/missions/powers that make the lag worse. Give dates, times (plus timezone!), errors, warnings etc that you get.
    Did others in your team have everything freeze up at the same time?
    If so or if not, are you all in the same country? (remember not give any personal information out!).
    Have you given the results of a ping test.

    The more information you can give, the more the engineers have to use to try and diagnose the problems to then work out a fix.


    I also saw someone mention about the Dev Tracker. The new one is in production - we will have it here as soon as we can.
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    questeriusquesterius Member Posts: 8,320 Arc User
    deleted

    ​​
    This program, though reasonably normal at times, seems to have a strong affinity to classes belonging to the Cat 2.0 program. Questerius 2.7 will break down on occasion, resulting in garbage and nonsense messages whenever it occurs. Usually a hard reboot or pulling the plug solves the problem when that happens.
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    nyxadrillnyxadrill Member Posts: 1,242 Arc User
    edited August 2015
    valoreah wrote: »
    Scanning this thread I see very little information that the Devs can use to help identify issues; I have only seen complaints.

    Please give examples of maps/missions/powers that make the lag worse. Give dates, times (plus timezone!), errors, warnings etc that you get.
    Did others in your team have everything freeze up at the same time?
    If so or if not, are you all in the same country? (remember not give any personal information out!).
    Have you given the results of a ping test.

    The more information you can give, the more the engineers have to use to try and diagnose the problems to then work out a fix.

    Please don't make it sound as if every single post on these forums is a complaint as that clearly isn't the case. There are a great lot of us who have posted detailed information - including Cryptic error tracking numbers and such - to the appropriate bug forums here. Most all of them go unanswered, or are said to be "fixed" but aren't, or get the general "we're working on it".

    Personally, I don't see the harm in asking for an update on how these issues are progressing. Something besides "we're working on it" or "MMOs are complex" and the like would be nice.
    ​​

    Exactly. There has been numerous, extremely detailed, traceroutes, ping tests and diagnostic output given on the forum before now. This is a call for an update on where we stand regarding this, as it is game breaking for many.

    I found a post telling us like small children to submit more info quite frankly insulting, even more so from someone who starts his post off by stating how lag doesn't affect him? Wow. Just ... wow.
    server_hamster6.png
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    lucho80lucho80 Member Posts: 6,600 Bug Hunter
    I'd love to know if there is any update for the lag. The lag was pretty horrible when I tried to play last night.
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    gulberatgulberat Member Posts: 5,505 Arc User
    valoreah wrote: »
    Scanning this thread I see very little information that the Devs can use to help identify issues; I have only seen complaints.

    Please give examples of maps/missions/powers that make the lag worse. Give dates, times (plus timezone!), errors, warnings etc that you get.
    Did others in your team have everything freeze up at the same time?
    If so or if not, are you all in the same country? (remember not give any personal information out!).
    Have you given the results of a ping test.

    The more information you can give, the more the engineers have to use to try and diagnose the problems to then work out a fix.

    Please don't make it sound as if every single post on these forums is a complaint as that clearly isn't the case. There are a great lot of us who have posted detailed information - including Cryptic error tracking numbers and such - to the appropriate bug forums here. Most all of them go unanswered, or are said to be "fixed" but aren't, or get the general "we're working on it".

    Personally, I don't see the harm in asking for an update on how these issues are progressing. Something besides "we're working on it" or "MMOs are complex" and the like would be nice.
    ​​

    Thank you. I've helped with all of that at various times. That post almost seems as if it paints the forum as nothing but unhelpful, bratty whiners who have never done a bug report in our lives. Just like all the trash talk towards the forum that I pointed out on Reddit. Even if that IS the "official perception," I don't think it really reflects the truth.

    Christian Gaming Community Fleets--Faith, Fun, and Fellowship! See the website and PM for more. :-)
    Proudly F2P.  Signature image by gulberat. Avatar image by balsavor.deviantart.com.
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    gradiigradii Member Posts: 2,824 Arc User
    quote-nothing-was-ever-done-so-systematically-as-nothing-is-being-done-now-woodrow-wilson-355375.jpg

    Yeah......

    "He shall be my finest warrior, this generic man who was forced upon me.
    Like a badass I shall make him look, and in the furnace of war I shall forge him.
    he shall be of iron will and steely sinew.
    In great armour I shall clad him and with the mightiest weapons he shall be armed.
    He will be untouched by plague or disease; no sickness shall blight him.
    He shall have such tactics, strategies and machines that no foe will best him in battle.
    He is my answer to cryptic logic, he is the Defender of my Romulan Crew.
    He is Tovan Khev... and he shall know no fear."
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    belidosbelidos Member Posts: 452 Arc User
    valoreah wrote: »
    Scanning this thread I see very little information that the Devs can use to help identify issues; I have only seen complaints.

    Please give examples of maps/missions/powers that make the lag worse. Give dates, times (plus timezone!), errors, warnings etc that you get.
    Did others in your team have everything freeze up at the same time?
    If so or if not, are you all in the same country? (remember not give any personal information out!).
    Have you given the results of a ping test.

    The more information you can give, the more the engineers have to use to try and diagnose the problems to then work out a fix.

    Please don't make it sound as if every single post on these forums is a complaint as that clearly isn't the case. There are a great lot of us who have posted detailed information - including Cryptic error tracking numbers and such - to the appropriate bug forums here. Most all of them go unanswered, or are said to be "fixed" but aren't, or get the general "we're working on it".

    Personally, I don't see the harm in asking for an update on how these issues are progressing. Something besides "we're working on it" or "MMOs are complex" and the like would be nice.
    ​​

    The problem is, sometimes there just isn't anything to feed back on even if they are working hard on it, do you really want them posting on here "hey guys I'm still working on it, so far this week I've done 56 hours of staring really hard at the code to see if I can find an error, but i'll be fooked if ican find it!" :p
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    belidosbelidos Member Posts: 452 Arc User
    belidos wrote: »
    valoreah wrote: »
    Scanning this thread I see very little information that the Devs can use to help identify issues; I have only seen complaints.

    Please give examples of maps/missions/powers that make the lag worse. Give dates, times (plus timezone!), errors, warnings etc that you get.
    Did others in your team have everything freeze up at the same time?
    If so or if not, are you all in the same country? (remember not give any personal information out!).
    Have you given the results of a ping test.

    The more information you can give, the more the engineers have to use to try and diagnose the problems to then work out a fix.

    Please don't make it sound as if every single post on these forums is a complaint as that clearly isn't the case. There are a great lot of us who have posted detailed information - including Cryptic error tracking numbers and such - to the appropriate bug forums here. Most all of them go unanswered, or are said to be "fixed" but aren't, or get the general "we're working on it".

    Personally, I don't see the harm in asking for an update on how these issues are progressing. Something besides "we're working on it" or "MMOs are complex" and the like would be nice.
    ​​

    The problem is, sometimes there just isn't anything to feed back on even if they are working hard on it, do you really want them posting on here "hey guys I'm still working on it, so far this week I've done 56 hours of staring really hard at the code to see if I can find an error, but i'll be fooked if ican find it!" :p

    Why not? It's better than nothing.

    Why bother? It just says nothing written in a more interesting way, so no it's not really better than nothing.
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    nyxadrillnyxadrill Member Posts: 1,242 Arc User
    Even a simple admission that yes they ARE working on it but cant locate the cause, or they suspect x and are trying y to fix it, would do.

    I value honesty and candour over silence.
    server_hamster6.png
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    leemwatsonleemwatson Member Posts: 5,345 Arc User
    Information has been posted on these forums as well as Reddit, Twitter and the like before.
    They are working on these things continuously.

    Not everyone has problems. I for one, experience this only on the very odd occasions and I think most of that is due to the huge amount of apps I have open when I play!

    Scanning this thread I see very little information that the Devs can use to help identify issues; I have only seen complaints.

    Please give examples of maps/missions/powers that make the lag worse. Give dates, times (plus timezone!), errors, warnings etc that you get.
    Did others in your team have everything freeze up at the same time?
    If so or if not, are you all in the same country? (remember not give any personal information out!).
    Have you given the results of a ping test.

    The more information you can give, the more the engineers have to use to try and diagnose the problems to then work out a fix.


    I also saw someone mention about the Dev Tracker. The new one is in production - we will have it here as soon as we can.


    I'm with the Mod on this. I'm in the UK, I suffer very little rubberbanding and UI lag and pinging at 118ms. I do get FPS stalling, which is down to my laptop's limited GPU (768Mb), but that's ok most times and only affects busy maps, especially Borg Disc (The Voth ship explosion specifically), which is why when some blames FPS on the server I laugh.

    On my trace route, I don't see Cogento anywhere, so maybe Cryptic needs to stick the boot in there??
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
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    kittyflofykittyflofy Member Posts: 1,004 Arc User
    edited August 2015
    Information has been posted on these forums as well as Reddit, Twitter and the like before.
    They are working on these things continuously.

    Maybe, but they need to hurry up. After MONTHS some people are going to give up sooner rather than later. But yeah, sure they are working on it.. (zzzz). Im pretty sure that is not what they are working on it.. (but the next shiny group of ships, yeah i have powers i know what are they working on).

    And btw... what info has been posted in the forums???? people is complaining precisely because there is NO info about the status of the lag problem.
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    roninfelroninfel Member Posts: 105 Arc User
    edited August 2015
    Scanning this thread I see very little information that the Devs can use to help identify issues; I have only seen complaints.

    So you are saying we can't complain anymore? I read that as we are a bunch of ungrateful, unhelpful adolescents. That is the purpose of the forums. The definition of forum is "a place, meeting, or medium where ideas and views on a particular issue can be exchanged." So get over it. we are expressing our views in this thread. Currently our views aren't positive. But his is your chance to calm the natives so to speak give us some quantifiable details IN THE OFFICIAL FORUMS. Don't make us search the internet for some cryptic quote from a DEV. (see what I did there?)

    I submit bug reports and issues in game. I get no responses there other than the automated mail. I for one would be quite happy with some details behind "we're working on it" Ie something like this.

    "We've identified that the powers X Y and Z are causing 3x the server load than similar powers due to <insert reason>. We are current revamping the process within the server that executes these server requests and we anticipate that we will have this fix done in the next two weeks. We are also going to be examining that graphics display for powers, A B and C as we THINK this is causing client side lag etc etc etc."

    Just telling us that you are working on it in this day and age where more and more of your players are knowledgeable in the software development process doesn't work.

    Give us good answers and stop being condescending to your player base.

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    kittyflofykittyflofy Member Posts: 1,004 Arc User
    Nah, midniteshadow7 have no idea at all. Lol, the forum is filled with tracers everywhere but absolutely no info about the problem from cryptic's part. Just dont read what he writes.. he is obviously defending cryptic for some weird reason..
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    kittyflofykittyflofy Member Posts: 1,004 Arc User
    edited August 2015
    I got banned because I thought making yet another alt account to circumvent my previous bans would work!
    Post edited by pwlaughingtrendy on
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    tarastheslayertarastheslayer Member Posts: 1,541 Bug Hunter
    Information has been posted on these forums as well as Reddit, Twitter and the like before.
    They are working on these things continuously.

    Not everyone has problems. I for one, experience this only on the very odd occasions and I think most of that is due to the huge amount of apps I have open when I play!

    Scanning this thread I see very little information that the Devs can use to help identify issues; I have only seen complaints.

    Well if this doesn't stink of self-righteous ignorance I don't know what does.

    As plenty enough folks have said already, there are plenty of us reporting and trying to get the issues in this game dealt with, and that goes for everything. This lag issue has been going on for ages, it isn't unreasonable that we ask for an official thought on the matter if nothing else especially with how prevalent it is. If you can't find the information that others have been posting not just about the lag but other issues as well, might I recommend you step down as a mod seeing as you apparently don't possess the required skill set?
    Ten soldiers wisely led will beat a hundred without a head. - Euripides
    I no longer do any Bug Hunting work for Cryptic. I may resume if a serious attempt to fix the game is made.
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    pwlaughingtrendypwlaughingtrendy Member Posts: 2,966 Arc User
    I'll be putting out a more official update.
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    rmy1081rmy1081 Member Posts: 2,840 Arc User
    edited August 2015
    I'll be putting out a more official update.
    AWESOME!!!


    also:
    kittyflofy wrote: »
    I got banned because I thought making yet another alt account to circumvent my previous bans would works!

    lol
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    leemwatsonleemwatson Member Posts: 5,345 Arc User
    I'll be putting out a more official update.

    'SuperTrendy'!! lol
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
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    tarastheslayertarastheslayer Member Posts: 1,541 Bug Hunter
    I'll be putting out a more official update.

    Trendy, much appreciated.
    Ten soldiers wisely led will beat a hundred without a head. - Euripides
    I no longer do any Bug Hunting work for Cryptic. I may resume if a serious attempt to fix the game is made.
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    gulberatgulberat Member Posts: 5,505 Arc User
    I'll be putting out a more official update.

    Since some of us don't want to be pressured into signing up for social media (example: Book of Losing Face ;) ), this is definitely helpful. :)

    Christian Gaming Community Fleets--Faith, Fun, and Fellowship! See the website and PM for more. :-)
    Proudly F2P.  Signature image by gulberat. Avatar image by balsavor.deviantart.com.
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    urmuz1urmuz1 Member Posts: 59 Arc User
    I'll be putting out a more official update.

    Thank you Trendy
    Not an ARC user
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    theanothernametheanothername Member Posts: 1,504 Arc User
    I'll be putting out a more official update.

    Thanks! :) *creepy fan-hug*

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    kozar2kozar2 Member Posts: 602 Arc User
    Well if this doesn't stink of self-righteous ignorance I don't know what does...

    If you can't find the information that others have been posting not just about the lag but other issues as well, might I recommend you step down as a mod seeing as you apparently don't possess the required skill set?

    Exactly. Or are we now supposed to violate forum rules by spamming every thread with the exact same material and post?

    I run an $1900 desktop monster, have an insane internet connection and this is the only game I have any issues with at all. I feel safe in saying it's them not me.
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