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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

This disconnect from Server is becoming a daily issue

dark4blooddark4blood Member Posts: 1,192 Arc User
edited July 2015 in Windows and General: PC, Network, and Other Technical Issues
I understand there are sometimes server issues, but this is becoming a pattern that when people are first starting to get on in the U.S. after a long day at work, the server crashes.
Post edited by askray on

Comments

  • awesometificawesometific Member Posts: 42 Arc User
    I have been starting to get disconnects daily between 9:30PM and 10:00PM Eastern every night this week. In this case I do not think it is STO but Comcast. Do you have Comcast by chance?
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  • picard51picard51 Member Posts: 56 Arc User
    It's been happening to me and I have Verizon so...
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    It's not just STO. I've noticed slow traffic when connecting to US based sites. I always get high MS hitting the border.
  • khan1000khan1000 Member Posts: 264 Arc User
    edited July 2015
    FOR TRIBBLE SAKE WE ALL KNOW SHUT UP ABOUT IT
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  • ioneonioneon Member Posts: 207 Arc User
    edited July 2015
    Post deleted for referencing illegal drugs - Askray
    Post edited by askray on
  • belidosbelidos Member Posts: 452 Arc User
    Well if this is happening mostly in US prime time that would explain why it's almost never happened to me or the guys I play with.
  • peterconnorfirstpeterconnorfirst Member Posts: 6,225 Arc User
    Yea it is a daily issue and peeps are quitting the game over its bad quality. Nearly doubling my in game contacts as a result of the new Armada system makes it more transparent than it already was before it.

    On a lot of cases we are dealing with customers well in support of this title by financial means.

    It’s really fascinating how that deal works out for cryptic.
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  • plvoyplvoy Member Posts: 62 Arc User
    I havent cought a day (!) since January where I didnt get disconnected once. And I dont mean Borg Disconnected... When that happens all i can do to get back into the game is firing up a VPN Connections. But only a small percentage of STO Users is able to do that. Complaining seems to be useless with this company. I honestly have given up on them.
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  • tinkerstormtinkerstorm Member Posts: 853 Arc User
    I get a lot of 'can't connect to account server' when I click the play button on the character select screen (Hello, Cryptic! I already connected to the account server when I logged into the friggin' game!) and repetitious 'Server not responding........................................................................................................................

    I've given up on this game. If Cryptic can't be bothered to provide service then I can't be bothered to give money to Cryptic.
  • markhawkmanmarkhawkman Member Posts: 35,231 Arc User
    belidos wrote: »
    Well if this is happening mostly in US prime time that would explain why it's almost never happened to me or the guys I play with.
    Yeah, some times of day are always laggy, just due to server load.
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  • ovrkylovrkyl Member Posts: 309 Arc User
    It's not just Comcast. Cogent doesn't like to play well with others either.
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  • ovrkylovrkyl Member Posts: 309 Arc User
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\█████>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 4 ms 2 ms 2 ms ██.█.█.█
    2 * * * Request timed out.
    3 12 ms 14 ms 15 ms xe-2-3-0-0-sur04.longview.wa.bverton.comcast.net [162.151.125.141]
    4 145 ms 16 ms 22 ms ae-56-0-ar03.troutdale.or.bverton.comcast.net [68.87.222.209]
    5 24 ms 18 ms 17 ms he-0-4-0-2-11-cr02.seattle.wa.ibone.comcast.net [68.86.90.213]
    6 60 ms 49 ms 42 ms be-11721-cr02.denver.co.ibone.comcast.net [68.86.84.205]
    7 46 ms 45 ms 42 ms ae-17-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.84.126]
    8 49 ms 45 ms 50 ms te0-0-1-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.13.5]
    9 63 ms 47 ms 41 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54.83.33]
    10 79 ms 66 ms 65 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26.122]
    11 65 ms 65 ms 78 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118]
    12 120 ms 76 ms 80 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43.178]
    13 92 ms 102 ms 95 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185]
    14 95 ms 92 ms 99 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
    15 95 ms 102 ms 94 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
    16 91 ms 89 ms 100 ms 38.111.40.114
    17 98 ms 99 ms 99 ms 198.49.243.253
    18 * * * Request timed out.
    19 90 ms 125 ms 99 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
    A lot of SERVER NOT RESPONDING and DCs this evening. While some tracerts are showing high pings along the route, this one shows acceptable numbers (ignore the 2 RTO spots, as it seems those 2 hops don't want to report back, been happening for a while now...and the numbers in yellow are "acceptable" by Cryptic standards :/ ) yet still getting severe lag and disconnect issues.

    While the networking is an issue, the core problem is the game servers can't handle the player load at peak times. The more content they add, the more activity they draw, but if they don't stabilize the framework of the game to handle the corresponding load, it all comes crashing down. As a result, players get frustrated and stop playing, some for good, and the company takes a lo$$.

    Releasing all that fancy new content, essentially, is just as detrimental as ignoring the faults deep within the system that have existed for months, if not years now.

    It's simple logic...and they just don't seem to get it.
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