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Login Issues and constant disconnects

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  • joseph#2003 joseph Member Posts: 42 Arc User
    edited April 2015
    No, you aren't alone. Not sure what has the game so messed up. For me, I never get past the launcher. It updates every single time, because of a fatal cryptic error and needs to verify all files. Then, you see the "ENGAGE" button finally come up. Click on it, then you watch as the little bar gets to just past 75%, screen darkens, and after a few seconds it crashes. It even has a nifty message pop up letting you know it crashed. Yeah, that's been me all day long.

    Really wish they would get this fixed already.
  • zeatrexzeatrex Member Posts: 212 Arc User
    edited April 2015
    Neverwinter and Champions Online seem to be having the same problems.
  • briohazard73briohazard73 Member Posts: 29 Arc User
    edited April 2015
    its strange that this issue isn't mentioned on the facebook page. Stuff like this usually shows up pretty fast.
  • pwlaughingtrendypwlaughingtrendy Member Posts: 2,966 Arc User
    edited April 2015
    Hey guys! So we're still looking into the issues with the login issues. For some reasons, certain players can log in and others can't. Doing a /tracert and sending us what your public ip is (whatismyip.com)

    How do you run a tracert? Go to Start -> Run and enter CMD to bring up a command prompt. Once there, enter this command:

    tracert patchserver.crypticstudios.com

    and hit enter. Please paste your results.

    ~LaughingTrendy
  • joseph#2003 joseph Member Posts: 42 Arc User
    edited April 2015
    You are right, it is strange. More strange, you can't even comment on their FB page. There isn't an option to post to their wall. Guess it's safer for them that way. LOL, that way they don't have millions of post flooding in. Dunno, it might flood FB so much that it crashes...oh no. You think maybe FB would close their page if that happened?
  • joseph#2003 joseph Member Posts: 42 Arc User
    edited April 2015
    Sorry, I don't have permissions to share attachments. But I did run it, twice and attempted to put it on here for you. Won't let me.
  • thecharybdisthecharybdis Member Posts: 0 Arc User
    edited April 2015
    Hey guys! So we're still looking into the issues with the login issues. For some reasons, certain players can log in and others can't. Doing a /tracert and sending us what your public ip is (whatismyip.com)

    How do you run a tracert? Go to Start -> Run and enter CMD to bring up a command prompt. Once there, enter this command:

    tracert patchserver.crypticstudios.com

    and hit enter. Please paste your results.

    ~LaughingTrendy

    From my IP of 76.251.33.209:

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms homeportal [192.168.1.254]
    2 * * 1093 ms 76-251-32-3.lightspeed.dllstx.sbcglobal.net [76.
    251.32.3]
    3 * * * Request timed out.
    4 81 ms 167 ms 216 ms 12.83.80.165
    5 224 ms 183 ms 95 ms ggr3.dlstx.ip.att.net [12.122.138.17]
    6 302 ms 196 ms 50 ms 192.205.36.222
    7 24 ms 24 ms 24 ms be2032.ccr22.dfw01.atlas.cogentco.com [154.54.6.
    53]
    8 59 ms 48 ms 52 ms be2146.ccr22.iah01.atlas.cogentco.com [154.54.25
    .241]
    9 50 ms 44 ms 43 ms be2173.ccr42.atl01.atlas.cogentco.com [154.54.29
    .117]
    10 533 ms 512 ms 449 ms be2169.ccr22.dca01.atlas.cogentco.com [154.54.31
    .98]
    11 63 ms 67 ms 65 ms be2149.ccr42.jfk02.atlas.cogentco.com [154.54.31
    .126]
    12 78 ms 83 ms 80 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30
    .42]
    13 70 ms 70 ms 100 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    14 91 ms 96 ms 85 ms 38.111.40.114
    15 78 ms 94 ms 93 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
  • zeatrexzeatrex Member Posts: 212 Arc User
    edited April 2015
    What you guys need to do is get your **** together already.
    ¬¬"
  • bierfreiherrbierfreiherr Member Posts: 14 Arc User
    edited April 2015
    I'm having issues as well. Stuck at launcher.

    IP address is : 99.75.21.66


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 5 ms 3 ms 6 ms homeportal [192.168.1.254]
    2 26 ms 31 ms 25 ms 99-75-20-3.lightspeed.sndgca.sbcglobal.net [99.7
    5.20.3]
    3 27 ms 28 ms 28 ms 75.20.78.144
    4 25 ms 31 ms 27 ms 12.83.70.149
    5 35 ms 32 ms 31 ms gar29.la2ca.ip.att.net [12.122.129.233]
    6 41 ms 31 ms 29 ms be3013.ccr23.lax05.atlas.cogentco.com [154.54.13
    .149]
    7 30 ms 32 ms 30 ms be2179.ccr22.lax01.atlas.cogentco.com [154.54.41
    .81]
    8 62 ms 63 ms 61 ms be2066.ccr22.iah01.atlas.cogentco.com [154.54.7.
    53]
    9 76 ms 80 ms 75 ms be2173.ccr42.atl01.atlas.cogentco.com [154.54.29
    .117]
    10 97 ms 92 ms 97 ms be2171.mpd22.dca01.atlas.cogentco.com [154.54.31
    .110]
    11 96 ms 95 ms 106 ms be2151.ccr42.jfk02.atlas.cogentco.com [154.54.40
    .74]
    12 103 ms 104 ms 106 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30
    .42]
    13 103 ms 105 ms 102 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    14 119 ms 105 ms 107 ms 38.111.40.114
    15 109 ms 104 ms 101 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
  • kimera626kimera626 Member Posts: 4 Arc User
    edited April 2015
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Administrator>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 7 ms 9 ms 9 ms 192.168.0.1
    2 * * * Request timed out.
    3 14 ms 29 ms 29 ms 209.148.245.69
    4 26 ms 29 ms 22 ms 24.153.5.233
    5 38 ms 39 ms 39 ms 24.156.144.178
    6 * * * Request timed out.
    7 33 ms 38 ms 39 ms be2003.ccr42.ord01.atlas.cogentco.com [154.54.29
    .21]
    8 35 ms 39 ms 39 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43
    .178]
    9 57 ms 49 ms 59 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43
    .185]
    10 52 ms 59 ms 69 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
    .13]
    11 50 ms 51 ms 47 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    12 73 ms 59 ms 69 ms 38.111.40.114
    13 57 ms 79 ms 149 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.

    C:\Users\Administrator>
  • rob0nixonrob0nixon Member Posts: 3 Arc User
    edited April 2015
    My IP is 162.197.28.77

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.254
    2 24 ms 24 ms 23 ms 162-197-28-3.lightspeed.austtx.sbcglobal.net [162.197.28.3]
    3 25 ms 24 ms 24 ms 75.8.128.118
    4 37 ms 41 ms 29 ms 12.83.68.141
    5 50 ms 48 ms 34 ms ggr3.dlstx.ip.att.net [12.122.138.17]
    6 48 ms 39 ms 34 ms 192.205.36.222
    7 37 ms 34 ms 41 ms be2031.ccr21.dfw01.atlas.cogentco.com [154.54.7.45]
    8 45 ms 48 ms 45 ms be2144.ccr21.iah01.atlas.cogentco.com [154.54.25.105]
    9 63 ms 60 ms 56 ms be2172.ccr41.atl01.atlas.cogentco.com [154.54.29.17]
    10 80 ms 83 ms 83 ms be2168.ccr21.dca01.atlas.cogentco.com [154.54.31.94]
    11 76 ms 76 ms 78 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31.118]
    12 80 ms 82 ms 81 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30.14]
    13 88 ms 88 ms 89 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    14 101 ms 105 ms 107 ms 38.111.40.114
    15 99 ms 97 ms 85 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.

    I've been having trouble since last weekend but it has really ramped up in the past 2 days, culminating in being totally unable to login last night and today.
  • ghost9969ghost9969 Member Posts: 2 Arc User
    edited April 2015
    my ip address is 162.195.40.238
    Microsoft Windows [Version 6.1.7601]
    C:\Users\Dale>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms dsldevice.attlocal.net [192.168.1.254]
    2 * 33 ms 43 ms 162-195-40-2.lightspeed.oshkwi.sbcglobal.net [16
    2.195.40.2]
    3 * * * Request timed out.
    4 24 ms 21 ms 20 ms 12.83.44.137
    5 44 ms 42 ms 43 ms ggr4.cgcil.ip.att.net [12.122.133.33]
    6 40 ms 39 ms 41 ms be2000.ccr21.ord03.atlas.cogentco.com [154.54.12
    .85]
    7 44 ms 41 ms 41 ms be2003.ccr42.ord01.atlas.cogentco.com [154.54.29
    .21]
    8 49 ms 49 ms 49 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43
    .178]
    9 56 ms 57 ms 57 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43
    .185]
    10 59 ms 59 ms 59 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
    .13]
    11 58 ms 58 ms 58 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    12 81 ms 69 ms 71 ms 38.111.40.114
    13 69 ms 69 ms 70 ms patchserver2.crypticstudios.com [208.95.185.41]
    Trace complete.
  • arashi6159arashi6159 Member Posts: 5 Arc User
    edited April 2015
    I have found that I can'r even connect to the Patch Server at all not, neither from a Standalone launcher, or the steam launcher. Why is it that the game has become so uncooperative since the recent patch
  • moonwater2moonwater2 Member Posts: 27 Arc User
    edited April 2015
    With all the disconnects, lag spikes, login failures and forum posts, finally the login screen acknowledges they are having technical difficulties... with the "website". But unbelievably it also states normal game play is not affected! What?! None of this can be considered normal. My entire fleet was complaining that stf's are undoable with the lag. That userinterface was taking two minutes on a single click to respond if they were not booted from the server. Game play not affected? Really? Server status button does not even show. Gateway unusable. All this and we are supposed to have a fleet anniversary party tomorrow. Good luck with that right? :rolleyes:
  • fluf2fluf2 Member Posts: 18 Arc User
    edited April 2015
    Been having the same problems since the patch on 4/7/15. Gets especially bad after 5PM EST with server timeouts and disconnects. Tonight it became totally unplayable by 7PM EST and I just gave up. I have never had these problems before.

    1 1 ms 1 ms <1 ms homeportal [192.168.1.254]
    2 22 ms 20 ms 23 ms 99-40-204-3.lightspeed.cntmoh.sbcglobal.net [99.
    40.204.3]
    3 * * * Request timed out.
    4 23 ms 22 ms 23 ms 12.83.45.5
    5 38 ms 32 ms 35 ms ggr4.cgcil.ip.att.net [12.122.133.33]
    6 31 ms 31 ms 31 ms be2000.ccr21.ord03.atlas.cogentco.com [154.54.12
    .85]
    7 31 ms 31 ms 31 ms be2003.ccr42.ord01.atlas.cogentco.com [154.54.29
    .21]
    8 39 ms 38 ms 39 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43
    .178]
    9 48 ms 48 ms 49 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43
    .185]
    10 51 ms 51 ms 51 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
    .13]
    11 52 ms 52 ms 51 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    12 58 ms 53 ms 51 ms 38.111.40.114
    13 51 ms 51 ms 51 ms patchserver2.crypticstudios.com [208.95.185.41]

    I have noticed that 3rd jump timeout in a lot of users tracers, but I don't think that is the problem. It seems to be more on Cryptics side and the rest of my internet works fine. I have pinged the server too with no packet loss.

    You guys really need to work on this fast, as the game has been totally unplayable most of the week.
    Leader of Nova Elite and House of Nova Elite
    Fluf - USS Angelia
    Kazar Chugra -USS Mirak
    Du'Ralle - IKS - K'Rag
    Koval - RRW -D'Dara
  • mickcasanovamickcasanova Member Posts: 41 Arc User
    edited April 2015
    Finally figured out why it's so laggy. For the first time ever, I found myself stuck in a login queue twice. All Cryptic had to do was come out and say they were experiencing issues with high user volume, and that would have been fine. Seems the servers have been very overloaded despite what others on the forums have been saying to the contrary. I'm guessing they want to wait it out rather than add more hardware to address the issue. Add the hardware and be done with it already.
  • bierfreiherrbierfreiherr Member Posts: 14 Arc User
    edited April 2015
    I'm having issues as well. Stuck at launcher.

    IP address is : 99.75.21.66


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 5 ms 3 ms 6 ms homeportal [192.168.1.254]
    2 26 ms 31 ms 25 ms 99-75-20-3.lightspeed.sndgca.sbcglobal.net [99.7
    5.20.3]
    3 27 ms 28 ms 28 ms 75.20.78.144
    4 25 ms 31 ms 27 ms 12.83.70.149
    5 35 ms 32 ms 31 ms gar29.la2ca.ip.att.net [12.122.129.233]
    6 41 ms 31 ms 29 ms be3013.ccr23.lax05.atlas.cogentco.com [154.54.13
    .149]
    7 30 ms 32 ms 30 ms be2179.ccr22.lax01.atlas.cogentco.com [154.54.41
    .81]
    8 62 ms 63 ms 61 ms be2066.ccr22.iah01.atlas.cogentco.com [154.54.7.
    53]
    9 76 ms 80 ms 75 ms be2173.ccr42.atl01.atlas.cogentco.com [154.54.29
    .117]
    10 97 ms 92 ms 97 ms be2171.mpd22.dca01.atlas.cogentco.com [154.54.31
    .110]
    11 96 ms 95 ms 106 ms be2151.ccr42.jfk02.atlas.cogentco.com [154.54.40
    .74]
    12 103 ms 104 ms 106 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30
    .42]
    13 103 ms 105 ms 102 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    14 119 ms 105 ms 107 ms 38.111.40.114
    15 109 ms 104 ms 101 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    Well, we're now into Monday 4/13 and I still can't get past the launcher screen - my IP provider is AT&T if that makes a difference. Someone please help.
  • jameshodgesjameshodges Member Posts: 1 Arc User
    edited April 2015
    what in the world is going on, cant log in, :mad:
  • valdores03valdores03 Member Posts: 0 Arc User
    edited April 2015
    Could the bloody Devs Look into this issue instead of sitting on their lazy TRIBBLE hands attempting to just let the issue slide! Its been almost a week and still totally unplayable.
  • primar13primar13 Member Posts: 1,896 Bug Hunter
    edited April 2015
    valdores03 wrote: »
    Could the bloody Devs Look into this issue instead of sitting on their lazy TRIBBLE hands attempting to just let the issue slide! Its been almost a week and still totally unplayable.

    The Devs look into this issue Constantly. but the Fact that there are well over 10 Bug Threads all about the same issue because no one can look for a duplicate before posting just makes their job harder. They are doing what they can but with the massive influx of new players for the Delta Recruit Event, its going to take a toll on the servers and the devs are constantly adapting.

    The Devs Responded about this issue this morning.

    http://sto-forum.perfectworld.com/showthread.php?p=23341321#post23341321
  • dracounguisdracounguis Member Posts: 5,358 Arc User
    edited April 2015
    I can get in, but then it gets laggy as hell and get DC'd.
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms homeportal [192.168.1.254]
    2 21 ms 21 ms 25 ms 104-184-96-3.lightspeed.austtx.sbcglobal.net [10
    4.184.96.3]
    3 24 ms 26 ms 22 ms 75.8.128.122
    4 28 ms 24 ms 28 ms 12.83.68.141
    5 45 ms 36 ms 33 ms ggr3.dlstx.ip.att.net [12.122.138.17]
    6 30 ms 34 ms 32 ms 192.205.36.222
    7 33 ms 31 ms 33 ms be2032.ccr22.dfw01.atlas.cogentco.com [154.54.6.53]
    8 49 ms 51 ms 51 ms be2146.ccr22.iah01.atlas.cogentco.com [154.54.25.241]
    9 57 ms 57 ms 57 ms be2173.ccr42.atl01.atlas.cogentco.com [154.54.29.117]
    10 68 ms 67 ms 68 ms be2169.ccr22.dca01.atlas.cogentco.com [154.54.31.98]
    11 69 ms 70 ms 71 ms be2149.ccr42.jfk02.atlas.cogentco.com [154.54.31.126]
    12 77 ms 77 ms 75 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30.42]
    13 76 ms 76 ms 75 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    14 83 ms 73 ms 76 ms 38.111.40.114
    15 75 ms 74 ms 77 ms patchserverrebirth.crypticstudios.com [208.95.185.41]

    Trace complete.
    Sometimes I think I play STO just to have something to complain about on the forums.
  • dracounguisdracounguis Member Posts: 5,358 Arc User
    edited April 2015
    Wow, launcher (non-arc) takes super long to load. After entering password it's STILL sitting there doing version check or whatever. GJ on getting this problem solved. Even worse now than the last post I did a couple days ago.

    Finally got the Engage button after 2-3 minutes. Let's see if it works...
    Sometimes I think I play STO just to have something to complain about on the forums.
  • dracounguisdracounguis Member Posts: 5,358 Arc User
    edited April 2015
    Finally got the Engage button after 2-3 minutes. Let's see if it works...

    Well, that was fun. Connection to the Login Server timed out. And it only took FOUR minutes to do so. Guess I'll go back to playing a game that doesn't have sucky connection issues.
    Sometimes I think I play STO just to have something to complain about on the forums.
  • ltminnsltminns Member Posts: 12,572 Arc User
    edited April 2015
    I was having numerous disconnects between early April and the April 9th update. Since then I have had absolutely no disconnect issues at all.
    'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
    Judge Dan Haywood
    'As l speak now, the words are forming in my head.
    l don't know.
    l really don't know what l'm about to say, except l have a feeling about it.
    That l must repeat the words that come without my knowledge.'
    Lt. Philip J. Minns
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