Login Issues and constant disconnects

vampiricspektor1

um, i dont know if this has been posted or not...but currently the game isnt working for me...is it working for anyone else? or are they stuck with the server not responding red sentence of death on the top of the screen? lol

sftrick

vampiricspektor1 wrote: »

um, i dont know if this has been posted or not...but currently the game isnt working for me...is it working for anyone else? or are they stuck with the server not responding red sentence of death on the top of the screen? lol

Pretty awful here, too. Was playing all morning and then the lag got so bad I couldn't do anything but rubberband between two spots five feet from each other. Finally logged out and tried logging back in, but I've been stuck on "Loading launcher" for the last 15 minutes.

So, yeah, not just you.

ikonn

Having the same issue. Was Disconnected From Server after numerous SNR messages and when I try to launch the game, get stuck on the launcher screen

Loading, please wait...

sftrick

Finally managed to get back in... and almost wish I hadn't. I think the "Server Not Reponding" is even worse than it was when this started. Probably better to do something else than to (literally) keep banging my head on this wall.

tmassx

My game often stuck on loading screen (SNR) , when i changing ground/space

tfciv

I can't even login with the launcher, it never finishes loading... ever. I pinged all of the servers the launcher contacts and they all ping 80ms or lower, seems like an internal issue.

That's fine though, I didn't really feel like playing anyways (aside from doffing for 2 minutes).

chitowngrizz420

Yep same issue for me and I was almost at the end of the super long Coliseum mission. Now when the game is back I will probably have to do the whole desert again

texastrekkie

I am currently having trouble with Arc. It keeps trying to update, but has an error at the end which keeps it from finishing. Anyone else?

Edit and update: After repairing ARC, everything is working again.

velarax

I've been having trouble logging in all day. When I do get logged in, it takes too long to retrieve character lists. If I've been lucky enough to get online, I get DC'd after about 5 minutes. It's absolutely impossible to play, much less, get a Delta Character started.

Sure hope you extend the Delta event, because this game is literally unplayable this week.

texastrekkie

and now I'm back to issues. In the middle of a mission, I get kicked, then cryptic insists on sending a bug report even though I said cancel, then I have to task manager to end task on the report, STO, and ARC. Then upon relogging, I am patching, only to be DC'd again

ironchefbbq

I have been having the same SNR / disconnect problems ever since the patch on 4/7.

I run the Cryptic launcher through Steam.

Even the STO login dialog is having problems. It fails to load completely or the background graphic takes extremely long (more than 5 min) to complete (this problem happens before the user has any opportunity to click a button or type in a field). If I do get the opportunity to enter my password and launch the game it frequently disconnects as the character selection screen comes up.

I have also experienced extremely long map loads from time to time when I actually do manage to get in and play. They usually occur when finishing an episode and I transition back to sector space. It usually takes more than five minutes or I just simply get disconnected.

Whatever it is that you changed in the 4/7/15 patch, you guys need to revisit it.

Edit: I can login to the forums here without any issues whatsoever.
Edit2: Also refer to the '4/7 Game lag is horrible' thread in General Discussion.

walligig

I have had a few issues today. It was running fine for a while when I was doing missions but then all the sudden I got massive rubberbanding and a minute later "Server Not Responding" The first time I got disconnected and when I logged back on I noticed that my login Email was slightly different. I immediately changed my password because I thought someone tried to hack my account. The second time was about 8 hours later and It was really slow logging back on. When my character finally managed to load. bammm. Server not Responding. So I just gave up. I don't know whats going on.

manlyyams

I can't even get that far, I'm stuck at the launcher with an "Unable to Athenticate: Connection to the account server timed out". My internet is running fine. And the message pops up almost immediately after inputting my password.

I smell a server problem.

fabnpgx

"Unable to Athenticate: Connection to the account server timed out" got this message for last 30 mins.
Other internet stuff works fine, so I guess this is Dev problem.

thejoker767

you mean you disconnect after raging against lag that's preventing decent gameplay ?

or is it a disconnect before the lag kicks in ?

The network performance is absolutely horrible for a great majority of players , reducing the quality of play ... I wonder if the amount of free players not contributing to the game is the issue ?

Contributing players should NOT have these problems ...

morphere

Was playing, got booted to login screen, with an error, had to close sto, now I am getting "Unable to Athenticate: Connection to the account server timed out" on the launcher

Did a quick google search, and seems that the account server is down.

bardor

vampiricspektor1 wrote: »

um, i dont know if this has been posted or not...but currently the game isnt working for me...is it working for anyone else? or are they stuck with the server not responding red sentence of death on the top of the screen? lol

same here lohin server down was up for like 10 to 20 mins then went down again. I wish server maintainers would do thair job. Well i could be a problem with the os they use to host and thats why servers go down all the time but still its not good for a online game to go down all the time that couses it to die fast.

primar13

Server Outages have already been addressed by the dev team:

http://sto-forum.perfectworld.com/showthread.php?p=23281711#post23281711

hugin1205

facebook claims it's all working again - but I can't log in

whenever they do a "server stability update" it gets worse afterwards. I could log in a nd play whie "servers are experiencing problems" was written on facebook, but when they say all is OK, I always have the feeling something is wrong...

mickcasanova

This is the same thing that happened yesterday around this time. Extreme lag, constant disconnects, and pauses. Please fix this.

texastrekkie

Thank you for the link. Heading there now to check it out. I am again having issues as I stated last night, but it seems to only be with a delta recruit in the middle of a mission. I'm going to try dropping it and picking it up again and see if that helps.

jacquemartel

There are severe issues top to bottom and on both existing end game alts and new DR.

It is time to mark places and get EVERYBODY, from every team, working on fixing this, as the game is effectively unplayable on any character I have, on either account I have, and no matter what login path I choose (Steam, ARC, or plain Launcher.) My Internet connect is rock steady and 25 MBS.

Pretty hard to work on DR goals when watching Mission Impossible Series Binge on TV is the only thing that is WAI. Are we going to get any DR goal boost help seeing as we can't play and thus can't get to Doff status and or can't stay connected long enough to start Doff mission?

I define unplayable as an average of 10 minutes or less connected before constant server not responding and/or crash, followed by inability to log in.

I have attempted to play every few hours all day. These problems have been really bad since Tuesday, when for some reason I was unaffected except for some minor rubberbanding, but all 4 of my teammates were having the above problems to some degree.

Beginning yesterday my experience mirrors all the other citations. That's 48 hours of fail. That is umpteen levels across 7 new Recruits on 2 accounts, one brand new and started just for this event, in hopes of getting my spouse to play.

Come ON Cryptic! Get it together. You CAN do it! Cash in some Ferengi War Bonds and get some temp contract help. Set up an idol to the Ancient Ones and make a virgin sacrifice to the God of Stability. SOMETHING. PLEASE.

texastrekkie

ok, I admit to not reading every single post here. BUT, I am hoping my issue may help?

On an alt Delta Recruit and running a mission. In the middle there is a map change and I DC. Cryptic error report comes up, the first few times I canceld. It closes out, I try to exit Arc and relaunch, but it says something is running. I have to go to Task Manager to end Cryptic error report, STO, and Arc. When I relaunch and try again, it DCs me everytime. I have found my main character can map move with no issues. Today, I patch and the same thing happens.

When I let the error report send, it just sits there, not doing anything for as long as 10 minutes.

Does this help? I have screen shots if that helps explain.

Just dropped the mission and tried again. DCd at Beam Down, but a new window popped up. I am linking the screenshots here.

jst455

ixionveridian wrote: »

Having the same issue. Was Disconnected From Server after numerous SNR messages and when I try to launch the game, get stuck on the launcher screen

Loading, please wait...

same issue here... cannot currently get back into game

texastrekkie

I am able to log in and run like nothing ever happened on my other Delta KDF and my main character as well. But my Delta Fed keeps having that same issue at the beam down point of the mission Kuvah'Magh

sftrick

Been trying to log in for, literally, hours today. Sometimes I can manage to get in and get DC'd within a minute or so, but most times I can't even get to the character selection screen.

If this happened once in a while I wouldn't mind so much, but it seems to be happening every day and getting progressively worse every time it happens.

It's nice that there's a link showing that the devs know of the problem and are working on fixing it, but when the game's effectively down for several hours a day (at least for me -- I have no idea how many other people are affected by this), I don't want to know they're aware of it; I'd really like to hear it's been fixed.

tfciv

I was going to try to finish the last mission or so of the Klingon story for my fed delta toon, but I try to login and the launcher never finishes loading again. Seems to be an off and on thing, what's weird though is that it's either 100% perfect or 100% unplayable, there's no in-between for me.

zeatrex

Same with me, the launcher and in-game is tripping.
I can't even log-in at the moment because they launcher doesn't even load up. On top of that, when it does - I go into one alert and after a few moments, things get laggy and the -SERVER NOT RESPONDING- comes out to remind me of how hard real life is.

dwolf1400

Can't even load the game, Launcher is stuck. Tried just the launcher and also using ARC and the game is not working...

thegreatraja

This is getting to be real old really fast!

zeatrex

thegreatraja wrote: »

This is getting to be real old really fast!

And annoying!
An event is going on and these people with log-in issues, yet when there is no events, the game never fails.