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Forums > Home› Star Trek Online General Discussion

Trouble loading the launcher

wisty5000wisty5000 Member Posts: 21 Arc User
edited April 2015 in Star Trek Online General Discussion
Is anyone else having issues with loading the launcher? It seems to start ok, but then won't get any further than logging me in. No version check or engage button. Just a greyed out non-functional patch button.
[SIGPIC][/SIGPIC]
Post edited by wisty5000 on
«13

Comments

  • ussdelphin2ussdelphin2 Member Posts: 525 Arc User
    edited March 2015
    Aye, thought it was just me.
    How I picture a lot of the forumites :P
  • joshmaaaaaaansjoshmaaaaaaans Member Posts: 32 Arc User
    edited March 2015
    Slow as haaaaaaaaaaaaaaaaaaaaaayylll
    [SIGPIC][/SIGPIC]
  • jim625jim625 Member Posts: 907 Arc User
    edited March 2015
    have to turn mine on and off to get it to work properly but can still play the game ok:o
  • bobbydazlersbobbydazlers Member Posts: 4,534 Arc User
    edited March 2015
    ussdelphin2 wrote: »
    Aye, thought it was just me.

    same here...

    When I think about everything we've been through together,

    maybe it's not the destination that matters, maybe it's the journey,

     and if that journey takes a little longer,

    so we can do something we all believe in,

     I can't think of any place I'd rather be or any people I'd rather be with.

  • blitser1701blitser1701 Member Posts: 12 Arc User
    edited March 2015
    wisty5000 wrote: »
    Is anyone else having issues with loading the launcher? It seems to start ok, but then won't get any further than logging me in. No version check or engage button. Just a greyed out non-functional patch button.


    Have the same problem, says updated a 27mg file what never downloads, keeps resetting. Been like it all day.
  • litchy74litchy74 Member Posts: 417 Arc User
    edited March 2015
    Me too just cant log in seems to freeze/time out. From a little digging seems to be at least in the UK a Virginmedia problem, at the mo. Lets hope this gets cleared up, BTW spent 30 minutes in a queue to their customer service, gave up in the end. Is Sky any good?
    Where ever you go, there you are.......

    Join The Space Invaders,..... Federation and KDF fleets.
  • bobbydazlersbobbydazlers Member Posts: 4,534 Arc User
    edited March 2015
    litchy74 wrote: »
    Me too just cant log in seems to freeze/time out. From a little digging seems to be at least in the UK a Virginmedia problem, at the mo. Lets hope this gets cleared up, BTW spent 30 minutes in a queue to their customer service, gave up in the end. Is Sky any good?

    glad you said that I may have a solotion for myself.

    yep vigin media, its fine on my 3 dongle.

    When I think about everything we've been through together,

    maybe it's not the destination that matters, maybe it's the journey,

     and if that journey takes a little longer,

    so we can do something we all believe in,

     I can't think of any place I'd rather be or any people I'd rather be with.

  • arabaturarabatur Member Posts: 410 Arc User
    edited March 2015
    I'm on Virginmedia to...Tracert shows a complete drop off over 3 hops, only coming back to cross the Atlantic.
    Definitely not an Arc User.
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    edited March 2015
    Aye, thought it was just me.
    3lsZz0w.jpg
  • fewzzfewzz Member Posts: 242 Arc User
    edited March 2015
    Same for me.

    Everything else is working fine, except STO Launcher.

    On Virgin Media 100meg line.
  • sniperlfcsniperlfc Member Posts: 4 Arc User
    edited March 2015
    Same here, me and my friend cannot get past the launcher.
  • dean14290dean14290 Member Posts: 2 Arc User
    edited March 2015
    yeah same the launcher times out and if i do manage to get in after a few tries and select my character, it times out after clicking play, there isn't even a loading screen.
  • fewzzfewzz Member Posts: 242 Arc User
    edited March 2015
    Any luck anyone?
  • anazondaanazonda Member Posts: 8,399 Arc User
    edited March 2015
    Swapping to US Proxy seems to have fixed it for me.
    Don't look silly... Don't call it the "Z-Store/Zen Store"...
    pwebranflakes wrote: »
    Let me put the rumors to rest: it's definitely still the C-Store (Cryptic Store) It just takes ZEN.
    Like Duty Officers? Support effords to gather ideas
  • bobbydazlersbobbydazlers Member Posts: 4,534 Arc User
    edited March 2015
    I managed to get on with my 3 dongle did what I wanted to do most and left the stuff I had intended to do but haven't got the time or inclination to do now.
    thought I would switch back to virgin and see if its cleared, same as before cant log in because of the launcher.

    hope someone fixes this soon.

    When I think about everything we've been through together,

    maybe it's not the destination that matters, maybe it's the journey,

     and if that journey takes a little longer,

    so we can do something we all believe in,

     I can't think of any place I'd rather be or any people I'd rather be with.

  • k4yd33k4yd33 Member Posts: 7 Arc User
    edited March 2015
    I too am on VirginMedia. Hmm.
  • sniperlfcsniperlfc Member Posts: 4 Arc User
    edited March 2015
    Virgin Media here too. Tried loading the game client directly but it just tells me connection to the account server timed out.
  • anazondaanazonda Member Posts: 8,399 Arc User
    edited March 2015
    Do you guys even read other posts, or do you just reply to the OP?

    Cause I mentioned a possible solution... Just need someone to confirm or deny that it works.
    Don't look silly... Don't call it the "Z-Store/Zen Store"...
    pwebranflakes wrote: »
    Let me put the rumors to rest: it's definitely still the C-Store (Cryptic Store) It just takes ZEN.
    Like Duty Officers? Support effords to gather ideas
  • fewzzfewzz Member Posts: 242 Arc User
    edited March 2015
    Rebooted PC and Modem still no go on VM
  • sniperlfcsniperlfc Member Posts: 4 Arc User
    edited March 2015
    You said it worked, so I'm looking into doing that now.
  • fewzzfewzz Member Posts: 242 Arc User
    edited March 2015
    Switching to US Proxy did not work for me.
  • anazondaanazonda Member Posts: 8,399 Arc User
    edited March 2015
    sniperlfc wrote: »
    You said it worked, so I'm looking into doing that now.

    I said it works for me... It may not have the same results for you, as the routes our internet signal goes may be different.

    I come from denmark btw.
    fewzz wrote: »
    Switching to US Proxy did not work for me.

    How about EU/no proxy (depending on what you were originally using).
    Don't look silly... Don't call it the "Z-Store/Zen Store"...
    pwebranflakes wrote: »
    Let me put the rumors to rest: it's definitely still the C-Store (Cryptic Store) It just takes ZEN.
    Like Duty Officers? Support effords to gather ideas
  • pottsey5gpottsey5g Member Posts: 4,234 Arc User
    edited March 2015
    anazonda wrote: »
    Do you guys even read other posts, or do you just reply to the OP?

    Cause I mentioned a possible solution... Just need someone to confirm or deny that it works.
    A lot of us cannot even get to the options page to select a proxy. I have been stuck on loading for ages now.
  • anazondaanazonda Member Posts: 8,399 Arc User
    edited March 2015
    pottsey5g wrote: »
    Most of us cannot even get to the options page to select a proxy. I have been stuck on loading for ages now.

    I could access the "Options" while the "Loading" was going on.

    It's the first thing that loads on top of the screen... Unless of cause...

    Is your screen white with the black "Loading" text? In that case, clearing your IE browser cache might help to get you another shot at it.
    Don't look silly... Don't call it the "Z-Store/Zen Store"...
    pwebranflakes wrote: »
    Let me put the rumors to rest: it's definitely still the C-Store (Cryptic Store) It just takes ZEN.
    Like Duty Officers? Support effords to gather ideas
  • jam3s1701jam3s1701 Member Posts: 1,825 Arc User
    edited March 2015
    pottsey5g wrote: »
    Most of us cannot even get to the options page to select a proxy. I have been stuck on loading for ages now.

    Half of the UK is out on Virgin Media . .

    So I'm thinking that this is a larger issue than any game etc.
    JtaDmwW.png
  • fewzzfewzz Member Posts: 242 Arc User
    edited March 2015
    Does not work on any Proxy, i have tried them all.

    Far as i can sometimes get its the character login screen, that times out when i try to join.
  • captainpugwash1captainpugwash1 Member Posts: 908 Arc User
    edited March 2015
    Launcher slow but everything else ok (apart from the bugs) on TALK TALK.
  • anazondaanazonda Member Posts: 8,399 Arc User
    edited March 2015
    fewzz wrote: »
    Does not work on any Proxy, i have tried them all.

    Far as i can sometimes get its the character login screen, that times out when i try to join.

    It's strange... I had the exact same issues as described above and the US Proxy fixed it as if nothing had been going on.
    Don't look silly... Don't call it the "Z-Store/Zen Store"...
    pwebranflakes wrote: »
    Let me put the rumors to rest: it's definitely still the C-Store (Cryptic Store) It just takes ZEN.
    Like Duty Officers? Support effords to gather ideas
  • pottsey5gpottsey5g Member Posts: 4,234 Arc User
    edited March 2015
    anazonda wrote: »
    I could access the "Options" while the "Loading" was going on.

    It's the first thing that loads on top of the screen... Unless of cause...

    Is your screen white with the black "Loading" text? In that case, clearing your IE browser cache might help to get you another shot at it.

    That options isn't working in the UK. I get past the white and black loading text. The full UI loads but the buttons do not do anything. Well that's not 100% true after trying for hours I managed to get into the options once. Changing the proxy has not fixed anything and now I cannot get in the options to switch back.
  • sniperlfcsniperlfc Member Posts: 4 Arc User
    edited March 2015
    My proxy was set to none. I tried EU but still got account server timed out, waiting for the launcher to load to try US now.
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