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Forums > Home› Support› PC Gameplay Bug Reports

Unable to Login

13

Comments

  • kozar2kozar2 Member Posts: 602 Arc User
    edited March 2015
    Just got a response: Your question has been received. Due to high ticket volumes at this time, we will respond to your question as soon as possible.
  • seaofsorrowsseaofsorrows Member Posts: 10,919 Arc User
    edited March 2015
    chalpen wrote: »
    server status is green. Everything is ok.

    Green indicates that the game world is up and available.

    The issue is with the login server. The game is up, we just can't log into it.

    People that are currently online can keep playing fine, but if they log out or try and switch characters they can't get back in.
    Insert witty signature line here.
  • supergirl1611supergirl1611 Member Posts: 809 Arc User
    edited March 2015
    i was switching between toons as noticed the dil exchange was going up in price and wanted to cash in my dill before the Dominion ship goes live and make sure a large chunk of my refined dil wasn't devalued. Now i can't get back in
  • kabelbinderkabelbinder Member Posts: 6 Arc User
    edited March 2015
    usscapital wrote: »
    dilithium exchange was disabled for me so I tried to change toons and it logged me out and I had to restart the game , now I am getting Unable to authenticate: Connection to the account server timed out . servers dieing lol



    that's a real good point!you may have seen what the dilithium exchange rates where at before the server went offline. this really makes sense now for me, i think it's just a kind of "emergencybreak" because people began to influence the dilithiumexchange now.
  • bloodtak3rbloodtak3r Member Posts: 27 Arc User
    edited March 2015
    http://www.mmoserverstatus.com/star_trek_online

    even shows the account server is good so its something in between us and them.
  • cptmike86cptmike86 Member Posts: 215 Arc User
    edited March 2015
    Same error for Florida too :( and of course it must occur on an evening I actually have free to play...
    Michael.png
  • kozar2kozar2 Member Posts: 602 Arc User
    edited March 2015
    Report sent and response received: Your question has been received. Due to high ticket volumes at this time, we will respond to your question as soon as possible.
  • rohthagarohthaga Member Posts: 18 Arc User
    edited March 2015
    They know

    https://twitter.com/trekonlinegame/status/572915579880804352
  • raptor77thraptor77th Member Posts: 0 Arc User
    edited March 2015
    Same thing here Unable to connect to account server.
  • starchasernxstarchasernx Member Posts: 27 Arc User
    edited March 2015
    I can not log in through either ARC or Steam.
  • jst455jst455 Member Posts: 193 Arc User
    edited March 2015
    account server not good if people re-log. or cannot log in
    Actual Join Date: Feb 2009
  • pegaso202pegaso202 Member Posts: 2 Arc User
    edited March 2015
    Connection to the account server timed out.. same problem....
  • cyberpenguin73cyberpenguin73 Member Posts: 63 Arc User
    edited March 2015
    Just got dropped from CE Advanced and can't get back in. :(
  • fuldagaptankerfuldagaptanker Member Posts: 1 Arc User
    edited March 2015
    I am reading Unable to authenticate: Connection to the account server timed out.

    Sigh, no avoiding having to do work as I can't play my game. Orrrr, I could play my new/old love, Homeworld.

    Still I was hoping to get some marks so my hard work of pushing pixelated buttons doesn't slow down.

    Comeon Cryptic... get them hamsters some energy powder.
  • sylkrodesylkrode Member Posts: 87 Arc User
    edited March 2015
    Why do they keep ignoring those of us who have been, for some time now, continuously saying "address the stability issues / bugs before adding new content" despite knowing and openly acknowledging our concerns are valid? Is it so much to ask to make sure the God damned server can actually TAKE a change in the game - RELIABLY - BEFORE adding MASSIVE new content?!!? I am very afraid of what will happen once they try to add this sector space revamp. We are heading very quickly toward a point where they have NO CHOICE but to stabilize the game, because it won't be working AT ALL. That day is coming VERY SOON.
  • seaofsorrowsseaofsorrows Member Posts: 10,919 Arc User
    edited March 2015
    bloodtak3r wrote: »
    http://www.mmoserverstatus.com/star_trek_online

    even shows the account server is good so its something in between us and them.

    All that does is ping the server.

    The server is online, doesn't mean it's working correctly.. which it's obviously not. The server is online, it just can't retrieve account information.
    Insert witty signature line here.
  • valesiavalesia Member Posts: 8 Arc User
    edited March 2015
    got this message when i just tried

    We are aware of issues logging in and are working to resolve this problem as soon as possible.
  • adjournonadjournon Member Posts: 94 Arc User
    edited March 2015
    Can't retrieve my list of characters in either this game nor Cryptic's Neverwinter game.
    STO Forum member since 2008, player since 2012 - funny story that
  • jst455jst455 Member Posts: 193 Arc User
    edited March 2015
    kazabok wrote: »
    https://twitter.com/trekonlinegame/status/572915579880804352


    thanks for twitter link

    :)
    Actual Join Date: Feb 2009
  • starchasernxstarchasernx Member Posts: 27 Arc User
    edited March 2015
    starchasernx wrote: »
    I can not log in through either ARC or Steam.

    Should have said, can NOT log in through ARC or Steam
  • waldotrekwaldotrek Member Posts: 319 Arc User
    edited March 2015
    Same situation here.
    Former Moderator 10-28-16
  • pegaso202pegaso202 Member Posts: 2 Arc User
    edited March 2015
    Connection to the account server timed out. Same problem, same cryptic programmers....
  • rohthagarohthaga Member Posts: 18 Arc User
    edited March 2015
    They know

    https://twitter.com/trekonlinegame/status/572915579880804352
  • potasssiumpotasssium Member Posts: 1,226 Arc User
    edited March 2015
    http://sto-forum.perfectworld.com/showthread.php?p=22628501#post22628501

    can't login either was trying to change toons, I'm a paid member so I can still chat with those in game via pidgin, advising my fleet mates and those in channels I frequent to not toon jump.
    Thanks for the Advanced Light Cruiser, Allied Escort Bundles, Jem-Hadar Light Battlecruiser, and Mek'leth
    New Content Wishlist
    T6 updates for the Kamarag & Vor'Cha
    Heavy Cruiser & a Movie Era Style AoY Utility Cruiser
    Dahar Master Jacket

  • rainbowwargamesrainbowwargames Member Posts: 31 Arc User
    edited March 2015
    posted on facebook and twitter at 6:30
    Star Trek Online
    4 mins ·
    Thank you for the reports everyone. We're currently investigating the login in issues & hope to have an ETA for you in the next few minutes. Hang in there!

    thread here- http://sto-forum.perfectworld.com/showthread.php?p=22628291#post22628291 by capt smirk
  • rooster241rooster241 Member Posts: 90 Arc User
    edited March 2015
    when i try to log into sto i get this message, what does this mean?

    Unable to authenticate: Connection to the account server timed out

    i was in game then it kicked me out and i couldn't log back in due to that message :)
  • derrico1derrico1 Member Posts: 281 Arc User
    edited March 2015
    same in conn .. this game starting to bug me
  • moonstone57moonstone57 Member Posts: 6 Arc User
    edited March 2015
    Meanwhile up in the Server room in Boston....


    https://www.youtube.com/watch?v=8d4RtvMQp10



    While we wait...

    https://www.youtube.com/watch?v=oavMtUWDBTM
  • fleudermausfleudermaus Member Posts: 33 Arc User
    edited March 2015
    Yes the Login server is down in spite of the green dot. :P


    Oh well, I suppose I could do the dishes.....
    >}--;--'--,----

    LOVECAREHOPESUPPORTCOMMUNITYSHARINGPEACE
    >}--;--'--,----
    LOVECAREHOPESUPPORTCOMMUNITYSHARINGPEACE

  • kazabokkazabok Member Posts: 230 Arc User
    edited March 2015
    https://twitter.com/Salami_Inferno/status/572917670447726592
    We're aware of ingame networking issues and the inability to login, our engineers are on it.I apologize for the inconvenience@trekonlinegame
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