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Forums > Home› Support› PC Gameplay Bug Reports

Massive amount of LAG!

sanokskyratsanokskyrat Member Posts: 479 Media Corps
edited November 2014 in PC Gameplay Bug Reports
Since the update on Friday morning (Australian time) I've been getting a lot, and i mean a lot of lag.

I've checked my computer ran checks on the systems, turn off my net and reboot it.

Net sped says its good. but i am jumping all over the place or I am not able to do anytime i have a blank screen then for 2 to 3 mins then it goes to a "time out" screen for STO.

What the is going on?:mad::mad::mad:
1368747308047.cached_zpsl4joalbs.jpg
Post edited by sanokskyrat on
«1

Comments

  • sp74656sp74656 Member Posts: 33 Arc User
    edited November 2014
    Also having connection issues. Also from Australia.

    Damn thing keeps SERVER NOT RESPONDING, also Login_Error2 (I think thats it) and lag all over the place.

    Annoyed me so much this morning I just closed the game after being disconnected 8 times whilst doing Mirror Event.
  • sanokskyratsanokskyrat Member Posts: 479 Media Corps
    edited November 2014
    sp74656 wrote: »
    Also having connection issues. Also from Australia.

    Damn thing keeps SERVER NOT RESPONDING, also Login_Error2 (I think thats it) and lag all over the place.

    Annoyed me so much this morning I just closed the game after being disconnected 8 times whilst doing Mirror Event.

    Well this makes me Happy and Sad. Happy because i not the only one but said that it effected your mirror event.

    It just happen 3 times now. I am trying too do the "Hearts and mind" event. Its taking way, way long then it should.
    1368747308047.cached_zpsl4joalbs.jpg
  • sanokskyratsanokskyrat Member Posts: 479 Media Corps
    edited November 2014
    Sigh... And again.

    http://i1287.photobucket.com/albums/a632/Sanokskyrat/5timesnow_zpsfd0b1e2d.png
    1368747308047.cached_zpsl4joalbs.jpg
  • professionalhelpprofessionalhelp Member Posts: 28 Arc User
    edited November 2014
    This angers me.:mad: Same problem. Just massive lag and "server not responding". I blame the Epohh King but I also blame Cryptic. I can't login and can't do anything anyway. The game just freezes up and D/C.
  • UnknownUnknown
    edited November 2014
    This content has been removed.
  • sp74656sp74656 Member Posts: 33 Arc User
    edited November 2014
    It's been shocking and seems to be getting worse. I have a friend who can spend up to an HOUR just trying to log in and he is a gold paying member!

    It's not a file issue because I download the entire patch in one go in the launcher rather than on-the-fly.

    There is either a routing issue between Cryptic and Australia or the server is a) losing it's mind or b) overloaded.

    Diagnostics as at this time though the issue seems to be on and off annoyingly. Mostly in the mornings AEST.

    Computer, run a level 2 diagnostic...

    Tracert.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 8 ms 7 ms 9 ms 10.209.64.1
    3 7 ms 13 ms 13 ms 58.160.11.10
    4 8 ms 7 ms 7 ms 58.160.15.226
    5 15 ms 9 ms 7 ms ken-edge902Sydney.lnk.telstra.net [139.130.190.1
    73]
    6 11 ms 9 ms 11 ms bundle-ether14.ken-core4.sydney.telstra.net [203
    .50.11.96]
    7 7 ms 8 ms 7 ms Bundle-ether18.pad-gw2.sydney.telstra.net [203.5
    0.13.82]
    8 10 ms 11 ms 11 ms bundle-ether1.sydp-core01.sydney.reach.com [203.
    50.13.46]
    9 144 ms 147 ms 147 ms i-0-3-0-3.paix-core01.bx.telstraglobal.net [202.
    84.140.37]
    10 145 ms 149 ms 145 ms i-0-4-0-2.paix02.bi.telstraglobal.net [202.84.25
    1.38]
    11 158 ms 145 ms 145 ms te0-0-0-3.ccr21.sjc04.atlas.cogentco.com [154.54
    .11.157]
    12 149 ms 147 ms 147 ms be2015.ccr21.sfo01.atlas.cogentco.com [154.54.7.
    173]
    13 185 ms 195 ms 186 ms be2132.ccr21.mci01.atlas.cogentco.com [154.54.30
    .54]
    14 197 ms 205 ms 197 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.
    86]
    15 219 ms 222 ms 219 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43
    .194]
    16 225 ms 415 ms 223 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    17 229 ms 219 ms 232 ms 38.111.40.114
    18 221 ms 219 ms 221 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Windows\system32>

    Nettest

    contacting nettest server..
    Local IP: 121.211.77.100
    Ping: 214.9 msec
    Port: 80: 199 KB/sec 6 KB/sec 209 KB/sec 500
    Port: 80: 191 KB/sec 5 KB/sec 200 KB/sec 500
    Port: 443: 190 KB/sec 6 KB/sec 200 KB/sec 500
    Port: 443: 202 KB/sec 6 KB/sec 212 KB/sec 500
    Port: 7255: 226 KB/sec 6 KB/sec 237 KB/sec 500
    Port: 7255: 200 KB/sec 7 KB/sec 211 KB/sec 500
    Port: 7003: 199 KB/sec 5 KB/sec 209 KB/sec 500
    Port: 7003: 200 KB/sec 6 KB/sec 210 KB/sec 500
    Port: 7202: 181 KB/sec 5 KB/sec 190 KB/sec 500
    Port: 7202: 199 KB/sec 6 KB/sec 209 KB/sec 500
    Port: 7499: 201 KB/sec 5 KB/sec 211 KB/sec 500
    Port: 7499: 212 KB/sec 6 KB/sec 222 KB/sec 500
    Port: 80: 200 KB/sec 5 KB/sec 211 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit

    ISP : Telstra Bigpond AKA Bigslag.

    Diagnostic complete.
  • professionalhelpprofessionalhelp Member Posts: 28 Arc User
    edited November 2014
    Delta Rising? More like 'Anger Rising'. Yes its still lagging and pissing me off. Its not ideal but I do not believe the setup is so sensitive to spit the dummy at 300m/s.

    Pinging patchserver.crypticstudios.com
    [208.95.185.41] with 32 bytes of data:
    Reply from 208.95.185.41: bytes=32 time=282ms
    TTL=49
    Reply from 208.95.185.41: bytes=32 time=281ms
    TTL=49
    Reply from 208.95.185.41: bytes=32 time=280ms
    TTL=49
    Reply from 208.95.185.41: bytes=32 time=280ms
    TTL=49

    BTW sp74656 Bigpond sucks donkey balls so its snot the ISP. Problem seems to be starting at LAX...
  • professionalhelpprofessionalhelp Member Posts: 28 Arc User
    edited November 2014
    This angers me. Still lag and still no login. That's what 7 hours now surely. I give up.

    Epohh King wins... this time:eek:
  • sanokskyratsanokskyrat Member Posts: 479 Media Corps
    edited November 2014
    So there is no fix then? :(
    1368747308047.cached_zpsl4joalbs.jpg
  • bones1963bones1963 Member Posts: 4 Arc User
    edited November 2014
    Hi

    I have had the same issue since yesterday - running pingplotter shows a huge amount of packet loss/lag in the congentco servers. Packet loss is so bad the game cant even update my reputation and research que's.

    Im thinking its Halloween in the US and they are all watching netflix (also hosted by con gentco).

    Its a pain but it needs to be fixed

    Mark
  • sanokskyratsanokskyrat Member Posts: 479 Media Corps
    edited November 2014
    Youtube video added... this will happen for hours just frozen like this. Nothing happens.

    https://www.youtube.com/watch?v=PvsmtGg8Mx0&feature=youtu.be
    1368747308047.cached_zpsl4joalbs.jpg
  • richardcranium63richardcranium63 Member Posts: 176 Arc User
    edited November 2014
    run pathping utility
    RichardCranium63
    Fed/Vulcan: T'jar Voltek Fleet: Section 31
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    KDF/Cardi: K'Im Qah da Sian Fleet: Klingon Intelligence
    KDF/Reman: R'Chras Jonzor Fleet: Klingon Intelligence
  • bones1963bones1963 Member Posts: 4 Arc User
    edited November 2014
    Now its just stuck at the loading pager at 96.46% - then it waits a few minutes and boots you off...

    Facepalms - just 1 day after I bought a life membership......
  • sanokskyratsanokskyrat Member Posts: 479 Media Corps
    edited November 2014
    Tracert.

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 4 ms 1 ms 192.168.0.1
    2 29 ms 29 ms 29 ms cbr-apt-mar-bras1-lo-20.tpgi.com.au [10.20.22.23
    3]
    3 33 ms 35 ms 32 ms cbr-apt-mar-csw2-te-1-5.tpgi.com.au [203.213.56.
    9]
    4 28 ms 29 ms 29 ms cbr-apt-mar-crt1-ge-2-0-0.tpgi.com.au [203.219.1
    06.101]
    5 72 ms 66 ms 66 ms syd-sot-ken-crt1-te-gi-0-4-0-9.tpgi.com.au [203.
    219.106.113]
    6 37 ms 34 ms 36 ms syd-sot-ken-int2-be-20.tpgi.com.au [203.219.35.6
    8]
    7 187 ms 181 ms 181 ms te0-1-0-4.rcr21.b001848-1.sjc01.atlas.cogentco.c
    om [38.122.92.41]
    8 182 ms 184 ms 206 ms te0-2-0-4.ccr21.sjc01.atlas.cogentco.com [154.54
    .84.53]
    9 190 ms 185 ms 189 ms be2164.ccr21.sfo01.atlas.cogentco.com [154.54.28
    .33]
    10 220 ms 220 ms 219 ms be2132.ccr21.mci01.atlas.cogentco.com [154.54.30
    .54]
    11 231 ms 232 ms 245 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.
    86]
    12 275 ms 276 ms 276 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43
    .194]
    13 309 ms 322 ms 312 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    14 299 ms 288 ms 283 ms 38.111.40.114
    15 273 ms 273 ms 273 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    [
    1368747308047.cached_zpsl4joalbs.jpg
  • bones1963bones1963 Member Posts: 4 Arc User
    edited November 2014
    The plot thickens - Im with TPG as well and the packet loss starts at the same point your ping goes high
  • professionalhelpprofessionalhelp Member Posts: 28 Arc User
    edited November 2014
    bones1963 wrote: »
    The plot thickens - Im with TPG as well and the packet loss starts at the same point your ping goes high


    I share your pain and rage. I got the same issues as in the youtube video. Seems to be affecting Australia only? So do we get any compensation for this madness and not to mention losing out on events? That what 72 hours now at least its been down and cryptic not even acknowledged any problem as yet. Rage... Rage... Rage...:mad:
  • theaussiestig8theaussiestig8 Member Posts: 1 Arc User
    edited November 2014
    I've been away for a couple of days. just come back and I'm having the same issues as mentiond above.
    Also playing from Australia.
  • somebobsomebob Member Posts: 556 Arc User
    edited November 2014
    bones1963 wrote: »
    I have had the same issue since yesterday - running pingplotter shows a huge amount of packet loss/lag in the congentco servers. Packet loss is so bad the game cant even update my reputation and research que's.

    That's exactly what the problem is.

    Congentco's 'servers' are overloaded pieces of tripe and the company is too cheap to think about upgrading anything, despite how huge they are.

    Cryptic absolutely can not do a single thing about it. It's entirely on that company's end of things.
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  • sanokskyratsanokskyrat Member Posts: 479 Media Corps
    edited November 2014
    somebob wrote: »
    That's exactly what the problem is.

    Congentco's 'servers' are overloaded pieces of tripe and the company is too cheap to think about upgrading anything, despite how huge they are.

    Cryptic absolutely can not do a single thing about it. It's entirely on that company's end of things.

    OMG this is such a pain! Will Dev respond?!? Not only am i playing and missing review right now will be really bad and I don't want it to be! I want to play some missions and share my star trek with other trekky's!
    1368747308047.cached_zpsl4joalbs.jpg
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited November 2014
    sanokskyrat wrote: »
    OMG this is such a pain! Will Dev respond?!? Not only am i playing and missing review right now will be really bad and I don't want it to be! I want to play some missions and share my star trek with other trekky's!

    There is nothing the developers can do.

    This is a growing problem as a lot of infrastructure in the US are cheap, old and outdated. The telecommunication companies need to upgrade the infrastructure.
  • professionalhelpprofessionalhelp Member Posts: 28 Arc User
    edited November 2014
    This is ****ing bull****! The evil villian is www.congentco.com so someone should phone them up. "Share the rage". That might help? Those backward amerry cans are still living in the stone age and to think they invented the internet. Yeh right. Pull the other one.:eek:

    I seem to be dropping packets at the 14th hop:
    14 378ms 19/ 100 = 19% 19/ 100 = 19% 154.54.46.130
    Oh and guess who's infrastructure that belongs too?
    +1-877-875-4311

    On the bright side at least its a good publicity of how their network solutions do not work.
    :mad::mad::mad:

    Ps Deaftravis05 the developers can role back that stupid ****ing patch from last week is what they can do and stop making the game so data demanding. SMH
  • talyn829talyn829 Member Posts: 10 Arc User
    edited November 2014
    Also from Australia and the same thing is happening to me.
    This is not cool, something needs to be done!
  • lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    edited November 2014
    professionalhelp wrote: »
    This is ****ing bull****! The evil villian is www.congentco.com so someone should phone them up. "Share the rage". That might help? Those backward amerry cans are still living in the stone age and to think they invented the internet. Yeh right. Pull the other one.:eek:

    I seem to be dropping packets at the 14th hop:
    14 378ms 19/ 100 = 19% 19/ 100 = 19% 154.54.46.130
    Oh and guess who's infrastructure that belongs too?
    +1-877-875-4311

    On the bright side at least its a good publicity of how their network solutions do not work.
    :mad::mad::mad:

    Ps Deaftravis05 the developers can role back that stupid ****ing patch from last week is what they can do and stop making the game so data demanding. SMH

    I'm sure netflix would disagree, your bandwidth was purchased by them. If netflix streams get laggy cogent 'borrows' some more of yours.

    It's how business works.
    KBF Lord MalaK
    Awoken Dead
    giphy.gif

    Now shaddup about the queues, it's a BUG
  • professionalhelpprofessionalhelp Member Posts: 28 Arc User
    edited November 2014
    This tires me. Netflix should be down right now in the amurican. You're making invalid excuses. I want my access fixed yesterday damnit. This is just not right. Luckily I have medication for these kinds of occasions.

    The simple fact is that nothing has been working since last week and I've tried everything now. I give it another day or two and then press x on the game. Total waste of time it seems. :mad:
  • professionalhelpprofessionalhelp Member Posts: 28 Arc User
    edited November 2014
    Seems that I can login now. Will it last? What is the meaning of this new madness? Isn't it funny that as soon as Walking Dead finished on American TV the server lag started to resolve. You Americans - can't you just use separate cable or something.:confused:
  • joel1974joel1974 Member Posts: 49 Arc User
    edited November 2014
    Glad I not the only Australian with issues today with the game. Gonna try again to login.
  • tehfluffstehfluffs Member Posts: 1 Arc User
    edited November 2014
    I have been trying for the last 3 days to run the Mirror Invasion event. The lag is making nearly impossible for me to complete the event. I can do some other things just fine. But the last few days, and today has been the worst, I can't even walk around in station without major lag and "rubber banding" and general freezing. I even got the "server not responding" timer over 60 seconds. This is completely unacceptable. At this rate, there is no way I will be able to complete the even on the characters I want. I only have a limited window of playtime due to work and real life. And this is making me not want to play for a while.
  • sp74656sp74656 Member Posts: 33 Arc User
    edited November 2014
    Will someone from Cryptic please respond to this thread so we at least know it is being investigated.

    I'm going to tweet this thread to the Community Manager.
  • professionalhelpprofessionalhelp Member Posts: 28 Arc User
    edited November 2014
    Such madness. Seems to have gotten better for me since last post. I also see the graphics look brighter so maybe they back-ended a fix or rollback. Still this does anger me. I sense the hoof of the Epohh King behind it all.:rolleyes:
  • professionalhelpprofessionalhelp Member Posts: 28 Arc User
    edited November 2014
    As of 9 November its on again. I'm seeing 10 people from friends list d/c all at once. I get the odd disconnect which makes STF's perilous.

    I know this is the work of the Epohh King probably chewing on network cables but its not making for a fun game play experience.:eek:
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