Dissapointed in Smirk and Trendy

sanatoba · September 2014

Title should say, "Disappointed in Smirk, Trendy and others" (sorry about that)

sanatoba wrote: »

I am severely disappointed in today's live stream and the conduct of those involved in keeping the community apprised of all the details and what was going on. I have come to think that Captain Smirk can't handle the job of STO community manager (or if it isn't him, who ever is). The last community manager was much better and he was the one that got me to watching the live streams. Now I don't think I'll ever watch another, as long as Captain Smirk is at the helm. While I didn't fall for the mistake (or lie) on the Facebook page, I did fall for the RMC mistake (or lie). I accepted it on my main character, as principle, thinking I could then accept it on my alts, and come to find out, only AFTER I accepted it did it tell me it was a one character unlock. Now while my main is my favorite character, he doesn't really need the RMC. He has other power boosting consoles from the Reputation system. It is my alts that need it more. But now I'm stuck with it only on my main character. Yet Smirk and Trendy DID repeatedly say it was account wide. So I'm not happy. And I didn't even get to stay on for the whole show, Smirk just drug it out too long. So I missed the fiasco with the other code (Perhaps that is actually a blessing) And don't get me started on how long it took the STO forum mods to respond and start giving us info on what was happening. It was just ridiculous. (Now I understand things happen when preparing for a big update and that is acceptable; but not even notifying us that you too saw the problem and were working on it till almost an hour later, that isn't; began to make some of us wonder if the game was down for good) So, with everything that happened today, while I'm mad too, there are even more people out there that are far madder than me tonight. And Cryptic will ultimately loose players and money over it. And while this isn't enough to stop me from PLAYING STO (as long as nothing worse happens than a few fixable bugs), no matter what you offer from now on, I WILL NOT watch another of Captain Smirk or Trendy's live streams. EVER. As far as I am concerned, they can't be trusted to check their information and send correct info on to us the players. Put simply, I don't trust them anymore and think they need to be replaced (and/or the community manager).

P.S. many of us understand if you have been working your butts off on a problem and need to eat during the live stream. It happens. Those that complain about such a trivial thing, just want something trivial to complain about.

This post I made in the official thread for today's live stream says it all. But I'm posting it here too, to see who agrees with me. Smirk, Trendy and who ever else was responsible for getting us accurate info about the prizes and the server crash either need to step up, take responsibility and start doing better.....or be replaced. That is if Cryptic wants to keep enough players to keep STO going. Bugs inevitably occur with major updates and preparing for big expansions. That is to be expected (those that complain about that just don't know how much coding is involved). So I'm not mad about that. But leaving players in the dark about whether the devs and mods have even noticed, little lone that they are already working on it, and giving players majorly incorrect info on prizes and such, is not.

ashkrik23 · September 2014

There have been a lot of fallacies when it comes to the community reps lately. For this..honestly cannot tell if it was a rep error..or the debs miscommunicated to the reps.

sanatoba · September 2014

Either way, Smirk and Trendy should have double checked their info or be on here apologizing about all of it. They were the ones that ultimately gave out the info. We don't know yet who else was involved. So they DO need to be on apologizing. But whoever else was involved in it should also step forward and take responsibility too. (dang, I just can't communicate as well when I'm really tired; do you understand what I'm trying to say though?)

sanatoba · September 2014

skollulfr wrote: »

if i was in charge of feeding info to this community i would probably dump false info out of pure spite.

though i dont see why you are being so miserly over a free item.
really, if you cant give something away for free without people flipping tables over not free enough... not much you can do at that point.

if anything, to me it means those in charge at cryptic are as 'cryptic' to their own employees as they are to the players.

This isn't really about something free, this is about the LARGE amount of incorrect or misleading info. It is not a good business practice and it is also not a good business practice to not apologize when a mistake has been made. If I saw that Smirk and Trendy and whoever else who was involved on here apologizing over it in posts, I wouldn't be as mad and making as big a deal over it. But I haven't yet seen them on here apologizing for everything and talking responsibility. And no, I'm not asking for more free items to fix this. I can't be bought like that. I'm asking for a bigger and official apology for the mistakes that seem to keep happening. I've only seen one small reply from one of them and it was a very simple little apology that was quickly buried and I have been unable to relocate. And I don't know just how many people really saw it. If they (all involved today) started a new thread and officially apologized for all the mistakes to everyone, it would be official and everyone would see it. And then if the employees work even harder from now on to try and keep these mistakes from happening, then I could calm down.

Though I probably still will never watch another live stream again. Playing and supporting STO in-game is a much better use of my game time......

zbzzn · September 2014

Not to sound like an apologist, but it could have been an honest mistake. Everyone makes them from time to time, no matter how much they go over something. Or perhaps the person who provided them the information goofed?

captaincrane73 · September 2014

sanatoba wrote: »

This isn't really about something free, this is about the LARGE amount of incorrect or misleading info. It is not a good business practice and it is also not a good business practice to not apologize when a mistake has been made. If I saw that Smirk and Trendy and whoever else who was involved on here apologizing over it in posts, I wouldn't be as mad and making as big a deal over it. But I haven't yet seen them on here apologizing for everything and talking responsibility. And no, I'm not asking for more free items to fix this. I can't be bought like that. I'm asking for a bigger and official apology for the mistakes that seem to keep happening.

I don't know you, so I could be wrong, but I'd be willing to bet if you got the RMC for all your characters instead of one, then this thread would not have been started in the first place. Plus he apologized during the stream, if that's not good enough, I don't know what to tell ya.

sanatoba · September 2014

captaincrane73 wrote: »

I don't know you, so I could be wrong, but I'd be willing to bet if you got the RMC for all your characters instead of one, then this thread would not have been started in the first place. Plus he apologized during the stream, if that's not good enough, I don't know what to tell ya.

Well alright, I didn't see that. The stream started late and was taking too long. I couldn't stay online for all of it. But even if I did get the RMC on all my characters, if you did know me, then you would know I would still be on, wanting Cryptic or its employees to be apologizing for such a big mistake on facebook (because I missed the apology during the live stream, even though I never saw the mistake on facebook myself, friends say they did and I believe them).

Thank you for telling me about the apology on the live stream, I'm sorry for ranting. I think I better just log off now.

robdmc · September 2014

There is another problem with this information. Now that this item code has been claimed on an account they nay not be able to use a similar code in the future with an error saying this item is already on the account.

That means this may have been their only opportunity to get the rmc on a character even if the opportunity presents itself in the future.

It is bad form.

It was also free.

captaincrane73 · September 2014

sanatoba wrote: »

Well alright, I didn't see that. The stream started late and was taking too long. I couldn't stay online for all of it. But even if I did get the RMC on all my characters, if you did know me, then you would know I would still be on, wanting Cryptic or its employees to be apologizing for such a big mistake on facebook (because I missed the apology during the live stream, even though I never saw the mistake on facebook myself, friends say they did and I believe them).

Thank you for telling me about the apology on the live stream, I'm sorry for ranting. I think I better just log off now.

Fair enough. Have a good one. /salute

rimmarie · September 2014

sanatoba wrote: »

Well alright, I didn't see that. The stream started late and was taking too long. I couldn't stay online for all of it. But even if I did get the RMC on all my characters, if you did know me, then you would know I would still be on, wanting Cryptic or its employees to be apologizing for such a big mistake on facebook (because I missed the apology during the live stream, even though I never saw the mistake on facebook myself, friends say they did and I believe them).

Thank you for telling me about the apology on the live stream, I'm sorry for ranting. I think I better just log off now.

FYI Trendy also apologized in-game

darinjaneczko · September 2014

zbzzn wrote: »

Not to sound like an apologist, but it could have been an honest mistake. Everyone makes them from time to time, no matter how much they go over something. Or perhaps the person who provided them the information goofed?

You are to be commended for your optimism.

However, an apology is not a substitute for a resolution but simply an acknowledgment that a mistake has been made.

Once would have been forgivable, and IIRC an apology was accepted by the community for last Thursday's error.

Saturday's livestream has nullified last Thursday with some to spare for the next event.

If employees are attempting to embarrass each other by citing incorrect information, then it's contemptible. If they are failing to relay important information, then it's incompetence.

For me, I'm more angry about having my time wasted than getting my shiny item. I'd rather get my time back, and we all know that is not going to happen.

I think at this point I would simply stop the livestreams. There are better ways to provide accurate information and reward players for participation. The use of Twitch seemed odd to me to begin with, and I think there is nothing of any benefit in it for STO players.

architect13 · September 2014

lots of apologies going around . . . just saying

kozar2 · September 2014

captaincrane73 wrote: »

Plus he apologized during the stream, if that's not good enough, I don't know what to tell ya.

And they also blamed the player base for it occurring. But were caught in that lie as well then went silent.

In 2 years I don't ever remember branflakes fracking up like this or being called out for incompetence. These 2 are getting it weekly and with good reason.

borisvodika · September 2014

Do you realize how big of a scumbag you have to be to complain about something that is given to you for free just because they though it would be nice?

Very big is the answer. A very big scumbag. I feel sorrow for you.

kozar2 · September 2014

borisvodika wrote: »

Do you realize how big of a scumbag you have to be to complain about something that is given to you for free just because they though it would be nice?

Very big is the answer. A very big scumbag. I feel sorrow for you.

Toss violation.

hyefather · September 2014

Inviteing the Star trek community to a Live event and only being able to give out prizes to 15% of the people that attended is Major TRIBBLE. Have you ever heard of such a thing. Everyone that attended should have gotten a item when they entered a code. Yes there should have been a time limit to help keep the players that did not attend from cabbageing on the loot. Still everyone that attended should have got something. That is just very bad bussiness.

mirrorchaos · September 2014

if you hadnt seen this from smirk or trendy then im surprised at that. almost as soon as they were on the forum, this is the type of thing i was expecting to see, i know their type from the way they wrote down and how they acted, that told me never to trust them from then on. since then they have tried but everything thus far has been ample justification towards my point.

but its not my place to tell pwe who they should have where, thats their choice if they want to do well or shoot themselves in the foot.

borisvodika · September 2014

kozar2 wrote: »

Toss violation.

humanity violation.

seaofsorrows · September 2014

I won't lie, I was a little annoyed that I could only give it to one of my characters.

I claimed it on my main, but like the OP I have an Alt that would have had more use for it. While it's a slight annoyance (the item really isn't that great anyway) I don't believe it's worth all the rage that's occurred over it. Not talking specifically about the OP, just in general.

At the end of the day, it was a free item and while the miscommunication as to the items availability was a bit annoying, it's quite a leap to start asking for peoples jobs over it. I'm sorry you're frustrated, I really am, but sometimes you just need to take a deep breath and gain a little perspective.

Yesterday, I didn't have an RMC at all, today I have it on 1 of my characters only. If that's the worst thing that happens to me today, it will be a pretty good day. :cool:

erickhawkke · September 2014

I don't know if it really effected things too much, but in all fairness there was also a major server blow out going on at the same time, I doubt that truly helped matters much.

imruined · September 2014

hyefather wrote: »

Inviteing the Star trek community to a Live event and only being able to give out prizes to 15% of the people that attended is Major TRIBBLE. Have you ever heard of such a thing. Everyone that attended should have gotten a item when they entered a code. Yes there should have been a time limit to help keep the players that did not attend from cabbageing on the loot. Still everyone that attended should have got something. That is just very bad bussiness.

No, it's not bad business... Expecting something for merely showing up is being overly entitled...

This is a problem with the current generation... You get a ribbon for merely showing up, who cares whether you actually contributed or achieved anything, it only matters that you were there...

Bollocks!

seaofsorrows wrote: »

I won't lie, I was a little annoyed that I could only give it to one of my characters.

I claimed it on my main, but like the OP I have an Alt that would have had more use for it. While it's a slight annoyance (the item really isn't that great anyway) I don't believe it's worth all the rage that's occurred over it. Not talking specifically about the OP, just in general.

At the end of the day, it was a free item and while the miscommunication as to the items availability was a bit annoying, it's quite a leap to start asking for peoples jobs over it. I'm sorry you're frustrated, I really am, but sometimes you just need to take a deep breath and gain a little perspective.

Yesterday, I didn't have an RMC at all, today I have it on 1 of my characters only. If that's the worst thing that happens to me today, it will be a pretty good day. :cool:

The above is reason in a sea of entitled whinging...

Honestly, there are times when I can fully understand why Cryptic may indeed treat the player base with the disdain many attribute it...

Calling for 2 people to lose their job over a simple misunderstanding when giving away a free item smacks of a complete lack of rational thought...

I have no doubt that each and every one of you have made a simple mistake from time to time, getting fired for a simple miscommunication beggars belief and I doubt any of you would expect to be fired for simple miscommunications...

Get over yourselves... Be gracious you got anything and move on...

pompouluss · September 2014

It's a common tactic and a mark of bad character to say people should be fired for this or that doofy fanboy reason. As a customer, you hold a bit of power over a company employee whose job it is to make you happy. What you do with that tiny shred of power says a lot about you as a person. If your first instinct is to abuse that power, you are an objectively bad person. Sorry.

rimmarie · September 2014

I'm sure they will be giving away more RMC codes during future livestreams, so all this hating is pretty much moot

Unless they decide NOT to do it again BECAUSE of all the hating :eek:

Way to go OP! you ruined it for everyone!

No more cheezburgers.

askray · September 2014

And I'm going to go ahead and close this thread now.

Dissapointed in Smirk and Trendy

Comments