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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

My connection has been bad since Wednesday 9/10/14

reverandclintreverandclint Member Posts: 93 Arc User
edited September 2014 in Windows and General: PC, Network, and Other Technical Issues
Hi all. My connection has been flaky as all get out since Wednesday afternoon. I can play fine but then I'll get -server not responding- and kicked to log-in and sometimes the launcher will sit at a black box with only 'Launcher Loading ... please wait' showing until I close it & restart it.

So ...


Tracert:

traceroute to patchserver.crypticstudios.com (208.95.185.41), 30 hops max, 40 byte packets

1 * * * Request timed out.

2 dynamic-75-76-40-237.knology.net (75.76.40.237) 8.444 ms 12.122 ms 13.482 ms

3 so-2-1-2.cr-Atl-GA.US.knology.net (24.214.2.237) 13.333 ms 58.667 ms 10.249 ms

4 dynamic-75-76-40-1.knology.net (75.76.40.1) 16.240 ms 15.598 ms 15.252 ms

5 xe-8-1-0.edge1.Atlanta4.Level3.net (4.53.233.25) 14.521 ms 30.765 ms 15.282 ms

6 be3032.ccr21.atl04.atlas.cogentco.com (154.54.12.137) 16.254 ms 15.602 ms 15.327 ms

7 be2035.ccr42.atl01.atlas.cogentco.com (154.54.6.121) 15.736 ms 16.418 ms 15.892 ms

8 be2171.mpd22.dca01.atlas.cogentco.com (154.54.31.110) 27.917 ms 28.663 ms 28.682 ms

9 be2151.mpd22.jfk02.atlas.cogentco.com (154.54.40.74) 67.024 ms 67.168 ms 66.622 ms

10 * be2097.ccr22.bos01.atlas.cogentco.com (154.54.30.118) 72.111 ms 72.847 ms

11 * te3-2.ccr01.bos06.atlas.cogentco.com (154.54.46.130) 109.436 ms 182.217 ms

12 38.111.40.114 (38.111.40.114) 74.057 ms 75.072 ms 72.285 ms

13 patchserver2.crypticstudios.com (208.95.185.41) 72.253 ms 88.785 ms 89.477 ms

Trace complete


Nettest:
contacting nettest server..
Local IP: 69.1.43.73
Ping: 50.9 msec
Port: 80: 1123 KB/sec 37 KB/sec 1187 KB/sec 500
Port: 80: 1083 KB/sec 36 KB/sec 1145 KB/sec 500
Port: 443: 1011 KB/sec 34 KB/sec 1068 KB/sec 500
Port: 443: 1014 KB/sec 33 KB/sec 1071 KB/sec 500
Port: 7255: 1016 KB/sec 34 KB/sec 1073 KB/sec 500
Port: 7255: 1027 KB/sec 34 KB/sec 1086 KB/sec 500
Port: 7003: 1033 KB/sec 35 KB/sec 1091 KB/sec 500
Port: 7003: 1067 KB/sec 35 KB/sec 1126 KB/sec 500
Port: 7202: 1036 KB/sec 34 KB/sec 1095 KB/sec 500
Port: 7202: 1033 KB/sec 35 KB/sec 1092 KB/sec 500
Port: 7499: 1033 KB/sec 34 KB/sec 1091 KB/sec 500
Port: 7499: 1097 KB/sec 36 KB/sec 1159 KB/sec 500
Port: 80: 1094 KB/sec 36 KB/sec 1156 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

pathping ... this looks nothing like the other examples I've seen ... soo ... ?
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

pathping patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
0 DownStairs.knology.net [192.168.1.112]
1 192.168.1.1
2 * * *
Computing statistics for 25 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DownStairs.knology.net [192.168.1.
112]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1

Trace complete.


The ISP is WoW ... used to be Knology until they merged.

Any help/advise would be appreciated.

Thanks!
Post edited by Unknown User on

Comments

  • screwloose53184screwloose53184 Member Posts: 54 Arc User
    edited September 2014
    I've had the same issue since my ISP, which is WOW or Wide Open West, has had a service outage on Wednesday in my state and it hasn't been the same since. Sometimes the game works but I get a lot of SNR's and disconnects when trying to play.

    I know that this is on my ISP's end and I really hope that they fix this problem cause I would really like to play with no interruptions. I would post a Tracert, but the last one I ran came up good to go but it won't hold for very long, like 5 minutes long before getting SNR's :( .

    The service outage was for my entire state, which is Michigan, and since the outage, I can't manage my fleet which I'm now one of the Co-Leaders of the fleet(s) after one has decided to step down due to real life. I do feel your pain, reveranddint, as I have the same provider as you.
    Fleet Leader of STO Fleets: The Illegitimate Children of Kirk & Champions of Sto'Vo'Kor
  • sinadiasinadia Member Posts: 8 Arc User
    edited September 2014
    Yeah I'm in the same boat. Live in the southeast, ISP is WOW. Game has been largely,unplayable since weds--I get about 20 mins tops before all the 'server not responding' messages start and just hang there for 200 seconds.
  • reverandclintreverandclint Member Posts: 93 Arc User
    edited September 2014
    An update of sorts.

    Switched to using the EU proxy server and my ping went from 70-120 to a fairly steady 260. While not great, I'm not getting the ping spikes of 4k (yes 4000) that were showing up before my 'Server Not Responding' and disconnects and I'm able to play again.

    So ...

    For what it's worth that seemed to work for me ... bouncing to the EU proxy is more stable than either the US proxy or no proxy. :eek:
  • jslip1jslip1 Member Posts: 0 Arc User
    edited September 2014
    I've been having the same issues. I live in the Mid Atlantic and have Windstream ISP. Once I'm connected I'm pretty solid unless switching zones. The majority of my issues involve getting the patcher to initialize, connect, and go through all of its steps.
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