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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

STO launcher stuck

supergrunt8supergrunt8 Member Posts: 4 Arc User
edited April 2015 in Windows and General: PC, Network, and Other Technical Issues
After downloading and patching the game, the launcher doesn't seem to let me login, it's stuck on "Loading please wait." I've played the game before but this issue made me quit thinking it would sort itself out after a while, seems like it did not.

Anyone experiencing the same problem. Better yet anyone have a solution?
Post edited by supergrunt8 on
«1

Comments

  • ajstonerajstoner Member Posts: 0 Arc User
    edited August 2014
    I am having the same issue. I get a black window that says "Loading. Please wait." and it never progresses fom there.
    [SIGPIC][/SIGPIC]
  • supergrunt8supergrunt8 Member Posts: 4 Arc User
    edited August 2014
    I'm pretty sure it's due to connectivity issues to the server. Every time I can login (after minutes of waiting for the launcher to do it's thing) it DCs.
  • diggingcrumpetdiggingcrumpet Member Posts: 88 Bug Hunter
    edited August 2014
    Experiencing the same problem here in Australia. Really frustrating!!!
  • husker931225husker931225 Member Posts: 13 Arc User
    edited August 2014
    I have the same problem .. I write from Italy, before the server maintainance of August 7, 2014 I had constant "server not respondig" I could not do much.. after downloading the new patch problems have increased and now I can't even open properly the launcher window to connect and if I can it happens after several minutes of waiting.. but once in game I can't play because it lags constantly withe the same message "server not responding". Do something please .. i'm farming zen until the october expantion :(
  • nanando999nanando999 Member Posts: 1 Arc User
    edited August 2014
    i have same problem and disconect every time in game. my intenet not is problem
  • askrayaskray Member Posts: 3,329 Arc User
    edited August 2014
    nanando999 wrote: »
    i have same problem and disconect every time in game. my intenet not is problem

    Did you run any of the tests in http://sto-forum.perfectworld.com/showthread.php?t=225155 to make 100% sure?

    If so could you please paste those results.
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • whilelmina9whilelmina9 Member Posts: 0 Arc User
    edited August 2014
    I have a cryptic crash error each time I try to connect.

    It started yesterday and I wasn't able to connect until 2 hours ago, I played for an hour without problem.
    But now I am unable to connect, again.

    I run the tests and the connexion is all right. Im in Switzerland.
  • coolheadalcoolheadal Member Posts: 1,253 Arc User
    edited August 2014
    Mine times out but there isn't anything wrong with my ISP connection is excellent here I make sure of it. If the ISP is down I can tell. Tracing the ims to see if what the problem is would need to have something running in the background while the event is happening. In my case it's more random since the last major patch.

    I was near the end of Foundry mission where I lost connection to the patch server. After 3 attempts again I was able to get in and complete the FM. So again random issues on and off again.
    [SIGPIC][/SIGPIC]

    Time will only tell!
  • askrayaskray Member Posts: 3,329 Arc User
    edited August 2014
    coolheadal wrote: »
    Mine times out but there isn't anything wrong with my ISP connection is excellent here I make sure of it. If the ISP is down I can tell. Tracing the ims to see if what the problem is would need to have something running in the background while the event is happening. In my case it's more random since the last major patch.

    I was near the end of Foundry mission where I lost connection to the patch server. After 3 attempts again I was able to get in and complete the FM. So again random issues on and off again.
    Read PC, Network, and Other Technical Issues - *READ THIS FIRST BEFORE POSTING*
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • diggingcrumpetdiggingcrumpet Member Posts: 88 Bug Hunter
    edited August 2014
    Hi, I have run all the tests recommended in your post askray. The results all lead to successful connection to the patch server. This does still not resolve the launcher not loading, is there another server address that could be faulty?

    This fault is really annoying unable to login to STO for a week now.
  • diggingcrumpetdiggingcrumpet Member Posts: 88 Bug Hunter
    edited August 2014
    ~~ I tracert and ping patchserver.crypticstudios.com but it resolves to patchserver2@crypticstudios.com.........could this be the fault, connecting to a bad patch server??

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\Matthew>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 5 ms 3 ms 3 ms BigPond.BigPond [10.0.0.138]
    2 54 ms 50 ms 52 ms 172.18.112.47
    3 54 ms 49 ms 37 ms 172.18.92.198
    4 49 ms 43 ms 44 ms ken-edge902Sydney.lnk.telstra.net [139.130.190.1
    73]
    5 54 ms 58 ms 57 ms bundle-ether14.ken-core4.sydney.telstra.net [203
    .50.11.96]
    6 55 ms 61 ms 52 ms bundle-ether19.ken-core10.sydney.telstra.net [20
    3.50.11.129]
    7 53 ms 62 ms 56 ms Bundle-ether18.pad-gw2.sydney.telstra.net [203.5
    0.13.82]
    8 24 ms 32 ms 61 ms bundle-ether1.sydp-core01.sydney.reach.com [203.
    50.13.46]
    9 162 ms 195 ms 193 ms i-0-3-0-4.paix-core01.bx.telstraglobal.net [202.
    84.140.157]
    10 186 ms 184 ms 186 ms i-0-5-0-2.paix02.bi.telstraglobal.net [202.40.14
    9.114]
    11 193 ms 190 ms 196 ms te0-0-0-3.ccr21.sjc04.atlas.cogentco.com [154.54
    .11.157]
    12 192 ms 197 ms 207 ms be2016.ccr22.sfo01.atlas.cogentco.com [154.54.0.
    177]
    13 227 ms 233 ms 202 ms be2133.ccr22.mci01.atlas.cogentco.com [154.54.30
    .66]
    14 213 ms 244 ms 235 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.
    118]
    15 266 ms 269 ms 259 ms be2138.ccr22.bos01.atlas.cogentco.com [154.54.43
    .202]
    16 336 ms 259 ms 265 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    17 268 ms 252 ms 273 ms 38.111.40.114
    18 265 ms 260 ms 261 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Users\Matthew>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Matthew-PC.BigPond [10.0.0.10]
    1 BigPond.BigPond [10.0.0.138]
    2 172.18.112.47
    3 172.18.92.198
    4 * ken-edge902Sydney.lnk.telstra.net [139.130.190.173]
    5 bundle-ether14.ken-core4.sydney.telstra.net [203.50.11.96]
    6 bundle-ether19.ken-core10.sydney.telstra.net [203.50.11.129]
    7 Bundle-ether18.pad-gw2.sydney.telstra.net [203.50.13.82]
    8 bundle-ether1.sydp-core01.sydney.reach.com [203.50.13.46]
    9 i-0-3-0-4.paix-core01.bx.telstraglobal.net [202.84.140.157]
    10 i-0-5-0-2.paix02.bi.telstraglobal.net [202.40.149.114]
    11 te0-0-0-3.ccr21.sjc04.atlas.cogentco.com [154.54.11.157]
    12 be2016.ccr22.sfo01.atlas.cogentco.com [154.54.0.177]
    13 be2133.ccr22.mci01.atlas.cogentco.com [154.54.30.66]
    14 be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118]
    15 be2138.ccr22.bos01.atlas.cogentco.com [154.54.43.202]
    16 te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    17 38.111.40.114
    18 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 450 seconds...
  • husker931225husker931225 Member Posts: 13 Arc User
    edited August 2014
    This is the results of the Test 1 Tracert (some test word is in Italian where i come from):

    Microsoft Windows [Versione 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. Tutti i diritti riservati.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Traccia instradamento verso patchserver.crypticstudios.com [208.95.185.41]
    su un massimo di 30 punti di passaggio:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 * * * Richiesta scaduta.
    3 118 ms 101 ms * 172.17.105.169
    4 115 ms 100 ms 101 ms 172.17.104.81
    5 126 ms 101 ms 100 ms 172.17.9.85
    6 125 ms 101 ms 100 ms 172.17.10.85
    7 125 ms 101 ms 100 ms 195.22.192.33
    8 127 ms 101 ms 101 ms et-5-1-0.franco31.fra.seabone.net [195.22.214.88]
    9 66 ms 146 ms 101 ms be3030.agr21.fra03.atlas.cogentco.com [130.117.14.217]
    10 121 ms 101 ms 100 ms be2188.ccr42.fra03.atlas.cogentco.com [130.117.48.114]
    11 120 ms 101 ms 100 ms be2262.ccr42.ams03.atlas.cogentco.com [154.54.37.33]
    12 121 ms 102 ms 98 ms be2183.ccr22.lpl01.atlas.cogentco.com [154.54.58.69]
    13 175 ms 147 ms 203 ms be2387.ccr22.bos01.atlas.cogentco.com [154.54.44.165]
    14 225 ms 204 ms 201 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    15 224 ms 149 ms 155 ms 38.111.40.114
    16 181 ms 203 ms 206 ms patchserver2.crypticstudios.com [208.95.185.41]


    Traccia completata.

    This is the Results of Test 3 Pathping [/]

    Microsoft Windows [Versione 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. Tutti i diritti riservati.

    C:\Windows\system32>pathping patchserver.crypticstudios.com

    Traccia route verso patchserver.crypticstudios.com [208.95.185.41]
    su un massimo di 30 punti di passaggio:
    0 Mattia-PC.homenet.telecomitalia.it [192.168.1.173]
    1 192.168.1.1
    2 * * *
    Statistiche di calcolo per 25 secondi...
    Da orig. a qui questo nodo/collegamento
    Hop RTT Persi/Inv.= Pct Persi/Inv.= Pct Indir.
    0 Mattia-PC.homenet.telecomitalia.it
    [192.168.1.173]
    0/ 100 = 0% |
    1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1

    Traccia completata.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited August 2014
    husker931225 wrote: »
    This is the results of the Test 1 Tracert (some test word is in Italian where i come from):

    Microsoft Windows [Versione 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. Tutti i diritti riservati.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Traccia instradamento verso patchserver.crypticstudios.com [208.95.185.41]
    su un massimo di 30 punti di passaggio:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 * * * Richiesta scaduta.
    3 118 ms 101 ms * 172.17.105.169
    .......

    This is much too high a network latency value for the first hop after your modem/gateway.... (values should be less then 40 ms...)

    Reboot/Power Cycle your Modem/Gateway and see if this improves the condition. If it doesn't, then you should contact your ISP Tech support and have them send someone out to take a look at the unit...
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited August 2014
    diggingcrumpet wrote: »
    ...

    C:\Users\Matthew>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Matthew-PC.BigPond [10.0.0.10]
    1 BigPond.BigPond [10.0.0.138]
    2 172.18.112.47
    3 172.18.92.198
    4 * ken-edge902Sydney.lnk.telstra.net [139.130.190.173]
    5 bundle-ether14.ken-core4.sydney.telstra.net [203.50.11.96]
    6 bundle-ether19.ken-core10.sydney.telstra.net [203.50.11.129]
    7 Bundle-ether18.pad-gw2.sydney.telstra.net [203.50.13.82]
    8 bundle-ether1.sydp-core01.sydney.reach.com [203.50.13.46]
    9 i-0-3-0-4.paix-core01.bx.telstraglobal.net [202.84.140.157]
    10 i-0-5-0-2.paix02.bi.telstraglobal.net [202.40.149.114]
    11 te0-0-0-3.ccr21.sjc04.atlas.cogentco.com [154.54.11.157]
    12 be2016.ccr22.sfo01.atlas.cogentco.com [154.54.0.177]
    13 be2133.ccr22.mci01.atlas.cogentco.com [154.54.30.66]
    14 be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118]
    15 be2138.ccr22.bos01.atlas.cogentco.com [154.54.43.202]
    16 te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    17 38.111.40.114
    18 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 450 seconds...

    Your network latency is greater then the recommended upper limit of 180 ms according to the 'Trace Route' (congestion in the Trans-Pacific cable link?)

    It also appears that your ISP is blocking the protocol that 'Path Ping' uses, which leaves you no other choice then to contact your ISP Tech Support and request their assistance in diagnosing your connection issue to the STO Servers...
  • ajstonerajstoner Member Posts: 0 Arc User
    edited August 2014
    For me the issue was that the STO launcher couldn't update. I had to the Cryptic folder in programs, select it, and deactivate "Read Only." After that it worked fine. Must be some issue with ARC since I re-installed recently and had to do it through them.
    [SIGPIC][/SIGPIC]
  • sirdante77sirdante77 Member Posts: 9 Arc User
    edited August 2014
    i had the exact same problem, i used launcher's options-proxy-eu for disconnecting issues and now i fixed launcher not updating/not starting game issue by right click on shortcut-properties-compatibility-advanced-run as admin for all users CHECKED

    10 minutes later...
    right now im updating- aaand its stuck, several times restarted(pressed cancel and just wait) just to get the update, near its %99 it lost connection (error 14) . whew

    5 minutes later..
    and now i selected eu as updating proxy on launcher and restarted it.

    2 minutes later
    SUCESSS! i just entered select character screen

    Ohnoes nasty error messages, ok just continue come on baby

    YEss! entered da game
    wait ... wut? what the LAG is this?? /netstat 1 command shows about 1100 for ping! darn it im on proxy server! just yesterday it was fine-about 120-200 for ping

    AAAnd it throwed me to the login screen!
    lots of disconnections , netstat lowered to 400 still lagging as heck

    well so far so ...umm cryptic :D
    i suppose they r doing a emergency maintenance and / or their eu proxy just cant handle the traffic atm.

    2 minutes later...
    gonna try w/o proxy now
    hmm things go better than expected.. intruig-...
    ah gee my characters are NOT loading...

    3 minutes later...
    ok so ill try last time with proxy...aaand its same as above.. :(

    Dear Cryptic,
    Would you kindly take DOWN your severs(including login, update, proxy and main game) and do a full maintenance until these problems resolve.
    signed: a pre-purchased player, me
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited August 2014
    sirdante77 wrote: »
    ....

    Dear Cryptic,
    Would you kindly take DOWN your severs(including login, update, proxy and main game) and do a full maintenance until these problems resolve.
    signed: a pre-purchased player, me

    And I just got into the game without any problems... So you should take a look at this thread, then post some network diagnostic information....

    http://sto-forum.perfectworld.com/showthread.php?t=1192081

    Now, off I go to mange my Exchange postings....
  • sentinel64sentinel64 Member Posts: 901 Arc User
    edited August 2014
    I had this same problem after the update, but the program finally came up after a reboot of the computer (and ignoring the game support). These glitches seem to be rather common now with each update. My system was totally stable yesterday... so figure.
  • kanenas77kanenas77 Member Posts: 1 Arc User
    edited August 2014
    since the last big update everything was just fine, but after that everything just went downhill. Game wouldn't log in or when it logged the lag was awful, so i uninstall the game and now i cant even download the damned thing it starts downloading, or patching, or whatever but at a speed that will take at least 100 years to finish. I really enjoyed the game but i'm not gonna bother anymore with it at least not until this problem is resolved. I'm also not gonna bother my ISP provider as you recommend all the time,simply because my internet connection is just fine i play several online games and have absolutely no problem with any other game. :(
  • cmdrhawkeyezcmdrhawkeyez Member Posts: 0 Arc User
    edited August 2014
    Hello,

    Not sure when the last post was - I cant login saying password incorrrect...

    (Edit - Well I logged in with another pure PWE account - ARGHH - my Crptic converted to PWE acount is not logging in again - why are we having these problems this is why I left the last time).

    (Edit: BTW I use the same Name/PW here on this forum that I am now logged into and the game client refuses to accept my login that should be specific enough thats 2 diagnoses for yas all please fix me...

    Hawkeyez
  • miyamaruimiyamarui Member Posts: 22 Arc User
    edited August 2014
    My launcher launched but will not login saying it cannot link account to linking server. So I submitted a ticket. I could check my internet with those tests but my question is why would it log me into perfect world just fine.. I can play that game just fine but not Star trek???? Seems to me that perfect world wouldn't work if it was a problem with my systems. :rolleyes: I could be wrong but I have used many other games it just seems unfortunate since I've always loved star trek.
    <img src="http://www.auplod.com/t/aoupld5880e.png" alt="Image" border="0" /></a>
  • gelgar73gelgar73 Member Posts: 1 Arc User
    edited August 2014
    I have the same problem on my desktop, but can log in fine on my laptop.. i prefer my desktop as they are obviously better. I have tried multiple different "answers" but nothing is working. also, I can play any other game except STO.
  • miyamaruimiyamarui Member Posts: 22 Arc User
    edited August 2014
    Mine is a laptop as well, but it just isn't cooperative. I would rather play on a desktop but that will have to wait. I'm just surprised that very few individuals have said anything about what I've mentioned. Thanks for the input.:o;)
    <img src="http://www.auplod.com/t/aoupld5880e.png" alt="Image" border="0" /></a>
  • markfalconemarkfalcone Member Posts: 245 Arc User
    edited August 2014
    Same here. Tried uninstalling and reinstalling after it said it couldn't connect to the patch server, now even the launcher can't connect to it. NW and CO work just fine.
  • xraiderv1xraiderv1 Member Posts: 487 Arc User
    edited August 2014
    I too get the 'loading..please wait' screen, and way back when the original networking issues troubleshooting thread was still open, posted my nettest, pathping, and tracert..its something to do with cogentco or that other backbone provider whose name eludes me.

    has anyone posted what ISP they're with?
    I know verizon(my isp) is still in a protracted argument with cogentco..
    Murphy's laws:
    1- Murphy’s Law tells us that anything that can go wrong will go wrong.
    2- And anything that does go wrong will get progressively worse.
    3- And if you survive the first two laws it’s time to panic.
  • markfalconemarkfalcone Member Posts: 245 Arc User
    edited August 2014
    xraiderv1 wrote: »
    I too get the 'loading..please wait' screen, and way back when the original networking issues troubleshooting thread was still open, posted my nettest, pathping, and tracert..its something to do with cogentco or that other backbone provider whose name eludes me.

    has anyone posted what ISP they're with?
    I know verizon(my isp) is still in a protracted argument with cogentco..

    Comcast over here.
  • mysterionmysterion Member Posts: 30 Arc User
    edited August 2014
    im having same issue here neverwinter and co patched no problem but startrek is stuck on pathcing and has downloaded nothing.
    im in the uk
    Why not try my first foundry mission with a good story if you fancy a adventure.
    The Rule of Lord Infernos
    NW-DC9P6Q161
    @blasteron01
  • korosakorosa Member Posts: 0 Arc User
    edited August 2014
    Same here! Started with NEW Patch. I ran in safe mode and verified files. I still have the same problem. NW and CO both work great (as does Widlstar, WOW, and Marvel Heroes). Launch and boots up I see the cryptic screen it loads to about 45% stops then the program becomes nonresponsive. Why does this happen ONLY to STO??:mad:
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited September 2014
    korosa wrote: »
    Same here! Started with NEW Patch. I ran in safe mode and verified files. I still have the same problem. NW and CO both work great (as does Widlstar, WOW, and Marvel Heroes). Launch and boots up I see the cryptic screen it loads to about 45% stops then the program becomes nonresponsive. Why does this happen ONLY to STO??:mad:

    Have you tried running the launcher in 'Administrator mode' ???
  • korosakorosa Member Posts: 0 Arc User
    edited September 2014
    Yes. Always "Run as Admin". Thanks tho
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