test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Unknown failure code: 17

lasrelasre Member Posts: 13 Arc User
edited October 2014 in Windows and General: PC, Network, and Other Technical Issues
Anyone having login issues? My account obviously works since I can post in the forums but I can't enter the game.

The launcher just fails with the message: "Unknown failure code: 17"
Post edited by lasre on

Comments

  • lapdragonlapdragon Member Posts: 0 Arc User
    edited August 2014
    I'm getting the same thing from my PC at work, but not from the machine at home... it's very annoying.

    I've tried using the startsto.bat method using the debug console, and it bypasses the launcher just fine, but once I try to log in, I get the error 17 message again (so I know it's not a launcher problem).
  • lasrelasre Member Posts: 13 Arc User
    edited August 2014
    Could it be different IP ranges between your work and home PC?

    Anyway, I also tried running gameclient.exe directly. I timed out at the account server after typing in my user and password. Sigh...there goes my weekend STO session...
  • cher008acher008a Member Posts: 3 Arc User
    edited August 2014
    lasre wrote: »
    Anyone having login issues? My account obviously works since I can post in the forums but I can't enter the game.

    The launcher just fails with the message: "Unknown failure code: 17"



    ----I restarted my computer, modem and router and waited about 30 minutes or maybe longer so I can get a new IP address. It did work from my end. You might want to try.
  • lasrelasre Member Posts: 13 Arc User
    edited August 2014
    Restarting router worked for me.

    Strangely enough, my previous IP worked fine until 22 August. After that, no joy.
  • mogtatchimogtatchi Member Posts: 2 Arc User
    edited August 2014
    I have the same issue. Unfortunately, switching my router and modom off does not give me a new ip address so I'm stuck until they fix this.
    MOG Nation
    Neverwinter chapter - http://mog-nw.enjin.com/home
    Main community site - http://mognation.enjin.com/forum
  • aqualisa2000aqualisa2000 Member Posts: 0 Arc User
    edited August 2014
    I am having this problem now too. I have tried different machines as well as different public IP addresses with no luck. Tech support has not responded to me in several days. Does anyone out there have the answer to this problem.

    The General answer of Resetting the modem has not worked.

    Has anyone got a solution to this login problem.
  • tump1ntump1n Member Posts: 1 Arc User
    edited October 2014
    It looks like IP address issues. I use a VPN but make sure its disconnected to use the game. That sorted out my problems with this error.
  • tpolebreakertpolebreaker Member Posts: 266 Arc User
    edited October 2014
    Yeah, happening to me too. Cant even log into the website, or ARC, or anything.

    Definitely IP based issues... as clearly I was able to log in to the forum via TOR... but that's not a solution.

    fyi based in Canada, so.... surely can't be an intentional banning lol...
    ___________________
    The doors, Mister Scott!
Sign In or Register to comment.