you have asked for my logs i have give them
you have asked for my PC info i give that too
everything you have asked i have give it to you
and stilll no help from you
so than right question is
why do you have this forum
i get better luck geting killed than getting help around here lol
and dont tell it is about my computer
beacuse it is new
and about my connection beacuse
it worked like the charm before maintenence
and that last patch
so help me with facts and not about that i need new laptop or internet connection
and stuff like that
You have been blocked from following this account at the request of the user.
so this is the way how cryptic is treating players
and by threating them with ban even permanent one
if they dont shup up
Microsoft Windows [Version 6.1.7601]
Autorska prava (c) 2009 Microsoft Corporation. Sva prava pridrana.
C:\Windows\system32>traceart.patchserver.cryptsudios.com
'traceart.patchserver.cryptsudios.com' is not recognized as an internal or exter
nal command,
operable program or batch file
The 'Net Test' results should be in the 300 - 500 range or better for the 1st and 3rd columns, and in the 15 - 20 range in the 2nd. Your results are well below this, which indicates a connection quality issue of some kind... Now 'Net Test' talks to a simple diagnostic server located on the same local network as the STO Servers, which are completely out of the picture here... This shows that the maintenance patch has nothing to do with your problems, and that its probably Internet Route quality related...
And you entered the 'Trace Route' command wrong... it should be...
tracert patchserver.crypticstudios.com
you entered a extra period, as well as miss-spelling the host name... And while you're at it, you should try...
pathping patchserver.crypticstudios.com
and post those results to see if your ISP or its Internet Backbone provider is throwing away data on your connection...
so if it realy problem with my connection
then how in the hell am i be able to play with out problem
before maintenence
if my connection is bad than i should not be able to even start playing in the first time
and how big should be my internet speed to play this with out of problem
i dont understand you guys
every f*cking time it is our fault
our computer it bad
our internet is bad
our this or our that
it is never problem with you
but it is problem about you
about your bad patch that has corrupted my hogg files
so cut the TRIBBLE about that it is out fault
beacuse it is not
game like game is good
it is realy good
but support sucks
on forum you could not get help
even if you are dieing
nobody caress about customers
nobody caress about nothing
only thing you know to do is to blame us
to tell it is not you fault
everybodys fault it is
only not yours
for a good game you need good support
witch you dont have
you need good forum with people willing to help
you dont have that either
and than you want people to buy lifetime membership for this
only if you have money to throw away
why there is no support team on this forum
that will help with solving problems
why dont you have more team members to help players
or this forum is just for show
so people can see that there is a forum
but when you need help and go on forum to ask for it
they just say
it is your fault and end of disscusion
that sucks
and you are wondering than why people are leaving
somebody should do something about this
beacuse if things remain like this
more and more players will leave beacuse nobody gives a damn about them
so there is no reason to stay
You have been blocked from following this account at the request of the user.
so this is the way how cryptic is treating players
and by threating them with ban even permanent one
if they dont shup up
...
that sucks
and you are wondering than why people are leaving
somebody should do something about this
beacuse if things remain like this
more and more players will leave beacuse nobody gives a damn about them
so there is no reason to stay
The Diagnostic results that you posted show that you have a connection quality issue that has nothing to do with the latest STO Patch... (And you're the source of this, so you should know what was involved in taking it...)
So,do you actually want to be helped ??? Or are you just trying to vent here...
almost all results in tracert patchserver.crypticstudios.com
is under 100
i have only one result above 200 ms
and how to discover which hogg file is corrupted
beacuse force vertify does not fix problem
so if it realy problem with my connection
then how am i be able to play with out problem
before maintenence
if my connection is bad than i should not be able to even start playing in the first time
and how big should be my internet speed to play this with out of problem
You have been blocked from following this account at the request of the user.
so this is the way how cryptic is treating players
and by threating them with ban even permanent one
if they dont shup up
almost all results in tracert patchserver.crypticstudios.com
is under 100
i have only one result above 200 ms
and how to discover which hogg file is corrupted
beacuse force vertify does not fix problem
so if it realy problem with my connection
then how am i be able to play with out problem
before maintenence
if my connection is bad than i should not be able to even start playing in the first time
and how big should be my internet speed to play this with out of problem
200ms is bad, as the recommended upper limit for reliable game play is 180ms... Plus where the slow down occurs can provide hints on to what the cause of the problem is
Now you also have to keep in mind that ISP and Backbone Providers constantly change their network configuration in response to changing network load, as well as changes to connection fees. Without before and after network diagnostic results to compare, it is simply not possible to comment on what has changed and is causing your issue...
And just because you can start playing, doesn't mean you can continue playing, as this depends on if you can maintain a quality connection. Network issues tend to be intermittent in nature...
Now were still waiting on the 'Trace Route' and 'Path Ping' diagnostic results. Unless you actually know what the results mean, you need to post them so that someone who does know can explain the results to you...
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 24 ms 41 ms 28 ms L100.PITBPA-VFTTP-19.verizon-gni.net [173.75.31.
1]
3 24 ms 27 ms 27 ms G0-1-0-4.PITBPA-LCR-22.verizon-gni.net [130.81.1
90.100]
4 39 ms 28 ms 28 ms xe-0-1-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
209.40]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 40 ms 38 ms 29 ms 0.ae2.XL4.BOS4.ALTER.NET [140.222.226.19]
9 46 ms 53 ms 43 ms 0.ge-9-0-0.GW15.BOS4.ALTER.NET [152.63.24.42]
10 39 ms 37 ms 38 ms internap-gw.customer.alter.net [152.179.134.214]
11 45 ms * 41 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
12 64 ms 74 ms 63 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
13 61 ms 64 ms 58 ms patchserver2.crypticstudios.com [208.95.185.41]
Also, every time I try to start, I get a message that the system has detected an error, and then I OK it to verfy the files. It goes thru this process, then allows me to click the 'Engage' button. The 'Cryptic' load screen goes thru, then it locks up on the 'Legacy of Romulus' screen. Any help is greatly appreciated.
The 'Net Test' results are very lopsided... Great bandwidth going one direction (probably to STO) very poor bandwidth going in the other direction...
In your case, there isn't much you can do (except make a public comment on the fcc.gov webpage...) as Verizon has a known beef sending traffic through Cogent Communication networks (which hosts STO)...
The only thing that might get around this 'business negotiation' is to use a VPN link but their a pain to setup, and you'd have to research how to do this...
The 'Net Test' results are very lopsided... Great bandwidth going one direction (probably to STO) very poor bandwidth going in the other direction...
In your case, there isn't much you can do (except make a public comment on the fcc.gov webpage...) as Verizon has a known beef sending traffic through Cogent Communication networks (which hosts STO)...
The only thing that might get around this 'business negotiation' is to use a VPN link but their a pain to setup, and you'd have to research how to do this...
Is there anything else that could cause this? I have previously run the game without issue, but this is the first time attempting to run it on a brand new computer.
Is there anything else that could cause this? I have previously run the game without issue, but this is the first time attempting to run it on a brand new computer.
The 'Net Test' results are so abnormal, that only your ISP can be causing this...
I uninstalled STO and then went into Program Files (x86) and then deleted anything related to STO as the uninstall left files behind.
Re-downloaded the launcher, before logging in I went into options and turned "On demand patching" off and then downloaded the game.
Once it was downloaded I hit engage and it worked.
T U for the info...the one thing I did not think of was to check for non deleted program files...its been a real royal pain...have had the same problem as you..it came out of the blue..hope it works for me to..I`ve tried force verify etc...no go..locks up in the cryptic logo screen.
After a clean install on windows 8.1 I still had an issue. I unchecked full screen and that solved it for me. I am using surround at 5760 x 1080 on my desktop and the when the game starts, it is still starts in full screen. Hopefully this helps somebody after all the 'official solutions' that didn't help.
After a clean install on windows 8.1 I still had an issue. I unchecked full screen and that solved it for me. I am using surround at 5760 x 1080 on my desktop and the when the game starts, it is still starts in full screen. Hopefully this helps somebody after all the 'official solutions' that didn't help.
5760 x 1080 ??? How much Video RAM does your system have???
Common system, 1920 x 1024 pixel resolution = 1,966,080 pixels...
Your system, 5760 x 1080 pixel resolution = 6,220,800 pixels... or over 3 times the Video RAM requirements of a common system...
Problem Event Name: APPCRASH
Application Name: GameClient.exe
Application Version: 0.0.0.0
Application Timestamp: 548dcd8f
Fault Module Name: StackHash_10f1
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea91c
Exception Code: c0000374
Exception Offset: 000c3873
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 10f1
Additional Information 2: 10f16dff41e68062af6c7ada73d54ae2
Additional Information 3: 1e07
Additional Information 4: 1e07a4df8b8fb131a5f3d69f3c5780d6
This make this game un-playable, cleared the space of voth, was killing planet-killers, crash and after relog zone is full, lots of work and no dilitium, same happens on ground battle-zone (clear map, crash when rex comes, zone full after relog) !!!
Comments
you have asked for my PC info i give that too
everything you have asked i have give it to you
and stilll no help from you
so than right question is
why do you have this forum
i get better luck geting killed than getting help around here lol
and dont tell it is about my computer
beacuse it is new
and about my connection beacuse
it worked like the charm before maintenence
and that last patch
so help me with facts and not about that i need new laptop or internet connection
and stuff like that
so this is the way how cryptic is treating players
and by threating them with ban even permanent one
if they dont shup up
The 'Net Test' results should be in the 300 - 500 range or better for the 1st and 3rd columns, and in the 15 - 20 range in the 2nd. Your results are well below this, which indicates a connection quality issue of some kind... Now 'Net Test' talks to a simple diagnostic server located on the same local network as the STO Servers, which are completely out of the picture here... This shows that the maintenance patch has nothing to do with your problems, and that its probably Internet Route quality related...
And you entered the 'Trace Route' command wrong... it should be...
tracert patchserver.crypticstudios.com
you entered a extra period, as well as miss-spelling the host name... And while you're at it, you should try...
pathping patchserver.crypticstudios.com
and post those results to see if your ISP or its Internet Backbone provider is throwing away data on your connection...
then how in the hell am i be able to play with out problem
before maintenence
if my connection is bad than i should not be able to even start playing in the first time
and how big should be my internet speed to play this with out of problem
i dont understand you guys
every f*cking time it is our fault
our computer it bad
our internet is bad
our this or our that
it is never problem with you
but it is problem about you
about your bad patch that has corrupted my hogg files
so cut the TRIBBLE about that it is out fault
beacuse it is not
game like game is good
it is realy good
but support sucks
on forum you could not get help
even if you are dieing
nobody caress about customers
nobody caress about nothing
only thing you know to do is to blame us
to tell it is not you fault
everybodys fault it is
only not yours
for a good game you need good support
witch you dont have
you need good forum with people willing to help
you dont have that either
and than you want people to buy lifetime membership for this
only if you have money to throw away
why there is no support team on this forum
that will help with solving problems
why dont you have more team members to help players
or this forum is just for show
so people can see that there is a forum
but when you need help and go on forum to ask for it
they just say
it is your fault and end of disscusion
that sucks
and you are wondering than why people are leaving
somebody should do something about this
beacuse if things remain like this
more and more players will leave beacuse nobody gives a damn about them
so there is no reason to stay
so this is the way how cryptic is treating players
and by threating them with ban even permanent one
if they dont shup up
The Diagnostic results that you posted show that you have a connection quality issue that has nothing to do with the latest STO Patch... (And you're the source of this, so you should know what was involved in taking it...)
So,do you actually want to be helped ??? Or are you just trying to vent here...
is under 100
i have only one result above 200 ms
and how to discover which hogg file is corrupted
beacuse force vertify does not fix problem
so if it realy problem with my connection
then how am i be able to play with out problem
before maintenence
if my connection is bad than i should not be able to even start playing in the first time
and how big should be my internet speed to play this with out of problem
so this is the way how cryptic is treating players
and by threating them with ban even permanent one
if they dont shup up
200ms is bad, as the recommended upper limit for reliable game play is 180ms... Plus where the slow down occurs can provide hints on to what the cause of the problem is
Now you also have to keep in mind that ISP and Backbone Providers constantly change their network configuration in response to changing network load, as well as changes to connection fees. Without before and after network diagnostic results to compare, it is simply not possible to comment on what has changed and is causing your issue...
And just because you can start playing, doesn't mean you can continue playing, as this depends on if you can maintain a quality connection. Network issues tend to be intermittent in nature...
Now were still waiting on the 'Trace Route' and 'Path Ping' diagnostic results. Unless you actually know what the results mean, you need to post them so that someone who does know can explain the results to you...
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Users\Michael>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 24 ms 41 ms 28 ms L100.PITBPA-VFTTP-19.verizon-gni.net [173.75.31.
1]
3 24 ms 27 ms 27 ms G0-1-0-4.PITBPA-LCR-22.verizon-gni.net [130.81.1
90.100]
4 39 ms 28 ms 28 ms xe-0-1-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
209.40]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 40 ms 38 ms 29 ms 0.ae2.XL4.BOS4.ALTER.NET [140.222.226.19]
9 46 ms 53 ms 43 ms 0.ge-9-0-0.GW15.BOS4.ALTER.NET [152.63.24.42]
10 39 ms 37 ms 38 ms internap-gw.customer.alter.net [152.179.134.214]
11 45 ms * 41 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
12 64 ms 74 ms 63 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
13 61 ms 64 ms 58 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
And:
contacting nettest server..
Local IP: 74.98.221.47
Ping: 111.1 msec
Port: 80: 155 KB/sec 50 KB/sec 2641 KB/sec 500
Port: 80: 164 KB/sec 51 KB/sec 2637 KB/sec 500
Port: 443: 88 KB/sec 48 KB/sec 2642 KB/sec 500
Port: 443: 167 KB/sec 52 KB/sec 2606 KB/sec 500
Port: 7255: 102 KB/sec 47 KB/sec 2379 KB/sec 500
Port: 7255: 84 KB/sec 50 KB/sec 2710 KB/sec 500
Port: 7003: 118 KB/sec 45 KB/sec 2638 KB/sec 500
Port: 7003: 200 KB/sec 49 KB/sec 2498 KB/sec 500
Port: 7202: 176 KB/sec 49 KB/sec 2458 KB/sec 500
Port: 7202: 128 KB/sec 51 KB/sec 2524 KB/sec 500
Port: 7499: 94 KB/sec 48 KB/sec 2742 KB/sec 500
Port: 7499: 112 KB/sec 52 KB/sec 2732 KB/sec 500
Port: 80: 137 KB/sec 50 KB/sec 2570 KB/sec 500
Idle NIC bandwidth Send: 43 KB/sec Recv: 2760 KB/sec
hit return to exit
Also, every time I try to start, I get a message that the system has detected an error, and then I OK it to verfy the files. It goes thru this process, then allows me to click the 'Engage' button. The 'Cryptic' load screen goes thru, then it locks up on the 'Legacy of Romulus' screen. Any help is greatly appreciated.
The 'Net Test' results are very lopsided... Great bandwidth going one direction (probably to STO) very poor bandwidth going in the other direction...
In your case, there isn't much you can do (except make a public comment on the fcc.gov webpage...) as Verizon has a known beef sending traffic through Cogent Communication networks (which hosts STO)...
http://arstechnica.com/business/2014/06/netflix-got-worse-on-verizon-even-after-netflix-agreed-to-pay-verizon/
http://arstechnica.com/business/2014/03/level-3-and-cogent-ask-fcc-for-protection-against-isp-tolls/
http://www.tgdaily.com/web/120786-fcc-warns-isps-were-watching-you
The only thing that might get around this 'business negotiation' is to use a VPN link but their a pain to setup, and you'd have to research how to do this...
Is there anything else that could cause this? I have previously run the game without issue, but this is the first time attempting to run it on a brand new computer.
The 'Net Test' results are so abnormal, that only your ISP can be causing this...
Ok. I will try getting with them and see what I can find out. Thanks for the quick response!
5760 x 1080 ??? How much Video RAM does your system have???
Common system, 1920 x 1024 pixel resolution = 1,966,080 pixels...
Your system, 5760 x 1080 pixel resolution = 6,220,800 pixels... or over 3 times the Video RAM requirements of a common system...
Problem Event Name: APPCRASH
Application Name: GameClient.exe
Application Version: 0.0.0.0
Application Timestamp: 548dcd8f
Fault Module Name: StackHash_10f1
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea91c
Exception Code: c0000374
Exception Offset: 000c3873
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 10f1
Additional Information 2: 10f16dff41e68062af6c7ada73d54ae2
Additional Information 3: 1e07
Additional Information 4: 1e07a4df8b8fb131a5f3d69f3c5780d6
This make this game un-playable, cleared the space of voth, was killing planet-killers, crash and after relog zone is full, lots of work and no dilitium, same happens on ground battle-zone (clear map, crash when rex comes, zone full after relog) !!!