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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Game Client will not start after latest patch (S9.5 launch)

johngazmanjohngazman Member Posts: 2,826 Arc User
edited July 2014 in Windows and General: PC, Network, and Other Technical Issues
I mentioned this somewhere else, but i'm dropping it here in case someone can help - just patched up my game, went to start up after the server came back online. Got to the Cryptic screen where it sat for five minutes before throwing up the error message;

"Fatal Error: Unable to initialize on-demand patching and connect to Patch server. The connection was idle for too long."

Here's a screengrab.

Given that I just patched up with no issues and i've had on-demand turned off since before LoR came along, not sure why i'm getting this issue. As of now, i've attempted several start ups and had that message every time.

Could really use some help on this one.
You're just a machine. And machines can be broken.
StarTrekFirstContactBorgBattleonetumblr_lln3v6QoT31qzrtqe.gif
Post edited by johngazman on

Comments

  • falco6381falco6381 Member Posts: 0 Arc User
    edited July 2014
    Game now crashes for me too after this new patch. After hitting the engage button on the launcher and the game starts to load with the Cryptic logo then boom crash to desk top with no error message.
  • jarodroto123jarodroto123 Member Posts: 1,337 Arc User
    edited July 2014
    falco6381 wrote: »
    Game now crashes for me too after this new patch. After hitting the engage button on the launcher and the game starts to load with the Cryptic logo then boom crash to desk top with no error message.

    Have the same problem
  • starfish1701starfish1701 Member Posts: 782 Arc User
    edited July 2014
    Me too I'm afraid :(
  • mrgardenermrgardener Member Posts: 177 Arc User
    edited July 2014
    starfish1701 wrote: »
    Me too I'm afraid :(

    i gave it time and it is now working for me, it did go non responding but it started working after i gave it time to recover.
  • starfish1701starfish1701 Member Posts: 782 Arc User
    edited July 2014
    mrgardener wrote: »
    i gave it time and it is now working for me, it did go non responding but it started working after i gave it time to recover.

    Thanks for that. :)

    I will give it another try.

    EDIT: Yes, it worked. Thank you very much.
  • johngazmanjohngazman Member Posts: 2,826 Arc User
    edited July 2014
    Still getting the same error message, any Devs care care to comment?
    You're just a machine. And machines can be broken.
    StarTrekFirstContactBorgBattleonetumblr_lln3v6QoT31qzrtqe.gif
  • medtac124medtac124 Member Posts: 0 Arc User
    edited July 2014
    Have you verified your files? Also do you use on-demand patching? If you do, try disabling that.
    [SIGPIC]Click here to visit our website[/SIGPIC]
    lunasto wrote: »
    Banned because I don't like your pictures eyebrows! They look like pinball flippers!
  • johngazmanjohngazman Member Posts: 2,826 Arc User
    edited July 2014
    medtac124 wrote: »
    Have you verified your files? Also do you use on-demand patching? If you do, try disabling that.

    Yes, i've verified about seven times now, and no, I don't use On-Demand and i've had it turned off since LoR came out.
    You're just a machine. And machines can be broken.
    StarTrekFirstContactBorgBattleonetumblr_lln3v6QoT31qzrtqe.gif
  • ziggydsziggyds Member Posts: 84 Arc User
    edited July 2014
    Can't get in the game either, on demand patching is off.
    It always crashes at the end of the cryptic load screen. Also safe mode doesn't help. :(

    The Evil Queen - Tac - Hobo
    John May Lives - Sci - Hobo
  • johngazmanjohngazman Member Posts: 2,826 Arc User
    edited July 2014
    Just for reference, i've run a tracert;
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 3 ms 2 ms 2 ms BTHomeHub.home
    2 9 ms 8 ms 6 ms 172.16.17.131
    3 * * * Request timed out.
    4 13 ms 11 ms 16 ms 217.41.217.77
    5 14 ms 10 ms 10 ms 213.120.181.10
    6 10 ms 10 ms 10 ms 213.120.180.167
    7 11 ms 10 ms 10 ms 217.41.169.107
    8 11 ms 10 ms 10 ms acc1-xe-5-0-2.sf.21cn-ipp.bt.net [109.159.251.11
    1]
    9 22 ms 23 ms 28 ms core2-te-0-2-0-1.ilford.ukcore.bt.net [109.159.2
    51.19]
    10 19 ms 25 ms 23 ms peer3-te0-4-0-1.telehouse.ukcore.bt.net [62.172.
    102.37]
    11 19 ms 19 ms 19 ms t2c4-xe-0-2-2-0.uk-lon1.eu.bt.net [166.49.214.17
    4]
    12 18 ms 17 ms 18 ms be3035.ccr21.lon01.atlas.cogentco.com [130.117.1
    4.169]
    13 21 ms 20 ms 20 ms be2316.mpd21.lon13.atlas.cogentco.com [154.54.73
    .113]
    14 93 ms 93 ms 92 ms be2390.ccr21.bos01.atlas.cogentco.com [154.54.44
    .221]
    15 286 ms 212 ms 224 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    16 92 ms 90 ms 93 ms 38.111.40.114
    17 92 ms 92 ms 93 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    te4-4.ccr01.bos06.atlas.cogentco.com seems to be the issue. Anything over 180ms is supposed to be an issue, but then it manages to connect fine afterwards. So I don't quite follow what's going wrong.
    You're just a machine. And machines can be broken.
    StarTrekFirstContactBorgBattleonetumblr_lln3v6QoT31qzrtqe.gif
  • johngazmanjohngazman Member Posts: 2,826 Arc User
    edited July 2014
    Managed to get it working. Seemed to be related to the router reset I just performed, which would also account for BF4 not being able to connect to EA's servers either. Oddly, there are apparently no line faults and my internet in general seemed fine.

    Curious.
    You're just a machine. And machines can be broken.
    StarTrekFirstContactBorgBattleonetumblr_lln3v6QoT31qzrtqe.gif
  • laetexbunslaetexbuns Member Posts: 41 Arc User
    edited July 2014
    My main is on ESD. Left Risa and went to fleet star base and from there to the fleet mine. Headed over to ESD and was walking from the teleport and bam, game crash. Now everytime I try to get into the game it dies on loading ESD. Verified 7 times now still no luck. Need some help here please? Oh ffs I got lucky post 13 go figure that one.
    syW94ht.jpg
  • jengofirejengofire Member Posts: 18 Arc User
    edited July 2014
    having the same issue, game wont load past the "cryptic" emblem and that's it. it stopped responding and i left it there for over an hour and it never cameback... did 9.5 just go live today? (haven't been paying attention lol)
  • generaldisaster#4313 generaldisaster
    generaldisaster#4313
         Member Posts: 373 Arc User
    edited July 2014
    last night before the second maintenance, the game, launcher, everything was working perfectly.

    but now when ever I login to the launcher I get this error:

    Fatal Error: JavaScript exception '"Uncaught ReferenceError:selectShardButton is not defined

    Technical Details:
    LauncherAPI.showShards({"selectIndex":0,"shards":[{"shardIndex":0,"name":"Holodeck",nameInternal":"H olodeck","category":Live","productDisplay":"Star Trek Online"","prouctInternal":"Startrek","cluster":"ex pectedDown":0},":[{"shardIndex":1,"name":"Tribble",nameInternal":"Tr ibble","category":Playtest","productDisplay":"Star Trek Online"","productInternal":"Startrek","cluster":"expectedDown":0}]})


    any suggestions? this is occurring after using link to get fresh copy of the launcher file. before launcher would just say loading, but not ever get to login screen
    Star Treking, across the universe. Only going forward because we can't find reverse...
  • generaldisaster#4313 generaldisaster
    generaldisaster#4313
         Member Posts: 373 Arc User
    edited July 2014
    ok I found work around. in launcher options, select show all games. then restart the launcher. boom! no more error!


    BWAHAHAHAHAH! THEY BROKE THIER LAUNCHER WITH BAD CODE!!!

    LOLOLOLOLOLOLOL!!!!!!!!!!
    Star Treking, across the universe. Only going forward because we can't find reverse...
  • cgswainstoncgswainston Member Posts: 3 Arc User
    edited July 2014
    Had same issues, basically hung on first loading screen. Tried restarting a couple of times, no joy. Also seems to have disabled the options button a the top. So with one running huung in the background I loaded it up a second time and it seems to be working fine, did a patch fine and I seem to be in now. Go figure...
  • admiralodanadmiralodan Member Posts: 49 Arc User
    edited July 2014
    I am now having this problem on my laptop. I have tried the suggestions mentioned so far in the thread but it just goes to not responding and hangs there... I thought they fixed this??
    The Costs of Delta Rising Upgrades

    My new sig till Cryptic fixes it....
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