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Connection problems to Cryptic for the past two days

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  • jenkaljenkal Member Posts: 0 Arc User
    edited June 2014
    Now this would be a valid observation only if 'everywhere else' is located in the same physical location as the STO Servers, as different physical locations on the Internet are going to have different connection paths with different performance metrics...

    You really should try knowing what you're talking about before making statements like this...

    I do know what I'm talking about, if you knew what you are talking about you'd look at the ping report I posted.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited June 2014
    jenkal wrote: »
    I do know what I'm talking about, if you knew what you are talking about you'd look at the ping report I posted.

    Ping is not a valid tool for diagnosing a 'dropped packet' condition, as it only measures connection latency. Now if you did know something about TCP/IP, you would have posted your 'Trace Route' and 'Net Test' results, (described in this thread... http://sto-forum.perfectworld.com/showthread.php?t=225155 ) as well as the 'pathping' results, which use the same syntax as the 'tracert' command...
  • tynnahtynnah Member Posts: 2 Arc User
    edited June 2014
    Ping is not a valid tool for diagnosing a 'dropped packet' condition, as it only measures connection latency. Now if you did know something about TCP/IP, you would have posted your 'Trace Route' and 'Net Test' results, (described in this thread... http://sto-forum.perfectworld.com/showthread.php?t=225155 ) as well as the 'pathping' results, which use the same syntax as the 'tracert' command...

    Could you take a look at my pathping, then? I'm having similar issues. All other connections work fine, but connecting normally to STO completely fails. I am only able to play STO by using the EU proxy, which nets me 500-700ms of ping. Further traceroutes and net test results are on my other thread in this forum.

    Pathping:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\User>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0
    1 182.55.228.3
    2 an-tl-br05.starhub.net.sg [183.90.44.54]
    3 183.90.44.5
    4 203.117.36.41
    5 203.117.34.201
    6 203.117.34.34
    7 203.116.61.118
    8 * * *
    Computing statistics for 175 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 [TRIBBLE.TRIBBLE.TRIBBLE.TRIBBLE]
    0/ 100 = 0% |
    1 5ms 0/ 100 = 0% 0/ 100 = 0% 182.55.228.3
    0/ 100 = 0% |
    2 11ms 0/ 100 = 0% 0/ 100 = 0% an-tl-br05.starhub.net.sg [183.90.
    44.54]
    0/ 100 = 0% |
    3 13ms 0/ 100 = 0% 0/ 100 = 0% 183.90.44.5
    0/ 100 = 0% |
    4 --- 100/ 100 =100% 100/ 100 =100% 203.117.36.41
    0/ 100 = 0% |
    5 --- 100/ 100 =100% 100/ 100 =100% 203.117.34.201
    0/ 100 = 0% |
    6 16ms 0/ 100 = 0% 0/ 100 = 0% 203.117.34.34
    1/ 100 = 1% |
    7 192ms 1/ 100 = 1% 0/ 100 = 0% 203.116.61.118

    Trace complete.
  • jenkaljenkal Member Posts: 0 Arc User
    edited June 2014
    Ping is not a valid tool for diagnosing a 'dropped packet' condition, as it only measures connection latency. Now if you did know something about TCP/IP, you would have posted your 'Trace Route' and 'Net Test' results, (described in this thread... http://sto-forum.perfectworld.com/showthread.php?t=225155 ) as well as the 'pathping' results, which use the same syntax as the 'tracert' command...

    Guess what dumb dumb, I'm the OP, and I did post nettest and trace route command results. And that IS enough to diagnose the problem. So you either are pretty ignorant, or you don't know how to read.
  • kmleonkmleon Member Posts: 0 Arc User
    edited June 2014
    Im from Argentina, Same Problem Here, patching at 15 KBp/s... at most!...

    I got 6Megas connection, and Youtube and Torrent go fine!...

    Salutes!
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited June 2014
    tynnah wrote: »
    Could you take a look at my pathping, then? I'm having similar issues. All other connections work fine, but connecting normally to STO completely fails. I am only able to play STO by using the EU proxy, which nets me 500-700ms of ping. Further traceroutes and net test results are on my other thread in this forum.

    Pathping:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\User>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0
    1 182.55.228.3
    2 an-tl-br05.starhub.net.sg [183.90.44.54]
    3 183.90.44.5
    4 203.117.36.41
    5 203.117.34.201
    6 203.117.34.34
    7 203.116.61.118
    8 * * *
    Computing statistics for 175 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 [TRIBBLE.TRIBBLE.TRIBBLE.TRIBBLE]
    0/ 100 = 0% |
    1 5ms 0/ 100 = 0% 0/ 100 = 0% 182.55.228.3
    0/ 100 = 0% |
    2 11ms 0/ 100 = 0% 0/ 100 = 0% an-tl-br05.starhub.net.sg [183.90.
    44.54]
    0/ 100 = 0% |
    3 13ms 0/ 100 = 0% 0/ 100 = 0% 183.90.44.5
    0/ 100 = 0% |
    4 --- 100/ 100 =100% 100/ 100 =100% 203.117.36.41
    0/ 100 = 0% |
    5 --- 100/ 100 =100% 100/ 100 =100% 203.117.34.201
    0/ 100 = 0% |
    6 16ms 0/ 100 = 0% 0/ 100 = 0% 203.117.34.34
    1/ 100 = 1% |
    7 192ms 1/ 100 = 1% 0/ 100 = 0% 203.116.61.118

    Trace complete.

    So 'Path Ping' reports that you start having severe Packet Drop starting with Hop #4, which is close enough to your entry point into the Internet to mostly likely be a ISP related issue. Its probably best to contact your ISP and get their help in diagnosing your connection problem...
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited June 2014
    jenkal wrote: »
    Guess what dumb dumb, I'm the OP, and I did post nettest and trace route command results. And that IS enough to diagnose the problem. So you either are pretty ignorant, or you don't know how to read.
    And with this kind of attitude in your post, do you really expect to receive help with your issue???
    jenkal wrote: »
    ....
    TRACERT

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 5 ms 98 ms 99 ms 192.168.1.1
    2 * * * Request timed out.
    3 23 ms 22 ms 41 ms 172.17.49.53
    4 24 ms 31 ms 31 ms 172.17.48.33
    5 34 ms 34 ms 35 ms 172.19.240.69
    6 35 ms 34 ms 35 ms pos0-11-0-0.milano50.mil.seabone.net [93.186.128
    .105]
    7 54 ms 57 ms 53 ms xe-9-3-1.franco31.fra.seabone.net [89.221.34.34]

    8 54 ms 54 ms 54 ms be3030.agr21.fra03.atlas.cogentco.com [130.117.1
    4.217]
    9 53 ms 53 ms 52 ms be2188.ccr42.fra03.atlas.cogentco.com [130.117.4
    8.114]
    10 60 ms 60 ms 60 ms be2262.ccr42.ams03.atlas.cogentco.com [154.54.37
    .33]
    11 71 ms 71 ms 71 ms be2183.ccr22.lpl01.atlas.cogentco.com [154.54.58
    .69]
    12 139 ms 140 ms 142 ms be2387.ccr22.bos01.atlas.cogentco.com [154.54.44
    .165]
    13 136 ms 135 ms 135 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    14 149 ms 142 ms 144 ms 38.111.40.114
    15 137 ms 136 ms 137 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    NETTEST

    contacting nettest server..
    Local IP: 79.22.220.205
    Ping: 125.0 msec
    Port: 80: 500 KB/sec 18 KB/sec 527 KB/sec 500
    Port: 80: 371 KB/sec 14 KB/sec 392 KB/sec 500
    Port: 443: 3 KB/sec 2 KB/sec 38 KB/sec 500
    Port: 443: 471 KB/sec 22 KB/sec 509 KB/sec 500
    Port: 7255: 1 KB/sec 2 KB/sec 40 KB/sec 500
    Port: 7255: 446 KB/sec 15 KB/sec 471 KB/sec 500
    Port: 7003: 385 KB/sec 23 KB/sec 725 KB/sec 500
    Port: 7003: 529 KB/sec 20 KB/sec 558 KB/sec 500
    Port: 7202: 488 KB/sec 17 KB/sec 516 KB/sec 500
    Port: 7202: 458 KB/sec 16 KB/sec 483 KB/sec 500
    Port: 7499: 1 KB/sec 1 KB/sec 42 KB/sec 500
    Port: 7499: 453 KB/sec 16 KB/sec 479 KB/sec 500
    Port: 80: 95 KB/sec 6 KB/sec 183 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit

    ....

    Now your 'Trace Route' and 'Net Test' Results... the 'Trace Route' while within the recommended upper limit of 180ms latency, looks suspicious with the sudden increase along the Cogent Backbone and suggest you have a issue with the Cogent Boston Hub. And the inconsistent results of sustained network throughput in your 'Net Test' results suggest that you're suffering from a silently dropped packet issue... However, neither 'Net Test' nor the 'Trace Route' are good tools for diagnosing dropped packets. This is what the 'Path Ping' diagnostics are for...
  • jenkaljenkal Member Posts: 0 Arc User
    edited June 2014
    You are right, I'm sorry, I am the one with the bad attitude... I had an internal brain error and completely misread one of your posts... Your attitude hasn't been the best either but I can't blame you. Sorry for all that.
  • jrbrianjrbrian Member Posts: 157 Arc User
    edited June 2014
    Also getting very poor performance from Atlantic Canada. Yesterday was generally OK but today the game is unplayable. Hope the issue gets fixed soon :)
  • spaceeagle20spaceeagle20 Member Posts: 971 Arc User
    edited June 2014
    Got back home today ... went to do an Elachi Alert ... Lagging MK XII and server not responding for ever ... Can they extend this Elachi alert event at least?
    P58WJe7.jpg


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