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Official Thread: Power Tray Slotting Bug (Resolved)

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  • captaind3captaind3 Member Posts: 2,449 Arc User
    edited May 2014
    I've only had one major issue. I have two loadouts a primary and an Undine. The main differences are a few pieces of equipment and one bridge officer.

    I can go to the undine loadout perfectly every time. But when I load the main loadout it doesn't slot my Tactical boff at all.

    A serious pain.

    Also if you guys want to make an improvement, please make it so you can load a loadout and the pieces go back to the bank instead of to the inventory.
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  • phoenix841phoenix841 Member Posts: 487 Arc User
    edited May 2014
    Here's the workaround I've been doing, that seems to work so far (and hopefully also serves as additional data points for the devs):

    1: Customize your ship (can be done in any location or map).
    2: Move to a social space map (e.g. Sol System) if not already in one, and there customize your tray slots and DOffs. (I'm still seeing saved loadouts still fail to persist when saved in sector space or a mission map.)
    3: Save the loadout (new or existing doesn't matter).
    4: Remove one item from your ship to your inventory (as nlindgren57 suggested a couple of pages ago).
    5: Exit to sector space; once there, reload the saved loadout. This should put the removed item back where it was. (This is different from nlindgren57's workaround, where he reloads the saved loadout right after removing the item, and then changes maps.)
    6: Check your tray settings; they should also remain as they were saved.

    It seems those steps helped me. I didn't even do step 5. I just reloaded my loadout immediately after removing an item. No more problems since on that char.
    LTS Since Beta (Jan 2010).
  • spockout1spockout1 Member Posts: 314 Arc User
    edited May 2014
    Since the addition of the Loadout system, I've noticed every once in a while a device will drop out - usually common weapons batteries. A minor nuisance, so I usually just re-slot and deal with it.

    Lately, I'm leveling up a new toon and get this bug badly anytime I switch from ground to space during a mission. As said, never had any problems with the ground tray, but happens frequently in space. During the course of a PvE mission, I can set tray. When I enter the system, everything is as it should be. I can engage in space combat normally. Once I beam down to a ground map and come back, the tray is empty of all devices and usually the last one or two Captain Abilities I have earned. This is a huge pain when you go back up to the ship to find yourself in the middle of combat without half of your tricks available.

    Will try the remove item/reload saved loadout to see if that resolves the issue, but using the loadout system on my other level 50 toons, I have never experienced the bug this badly.

    This needs to get fixed as badly as the Galaxy-X Phaser Lance misalignment.
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  • paxfederaticapaxfederatica Member Posts: 1,496 Arc User
    edited May 2014
    phoenix841 wrote: »
    It seems those steps helped me. I didn't even do step 5. I just reloaded my loadout immediately after removing an item. No more problems since on that char.

    Exiting to sector space in Step 5 is mainly to ensure that once the loadout is saved, it persists through a map transition and will still be there, as saved, when you reload it. Previously I'd had instances where the tray got scrambled by a map transition and reloading the loadout had no effect, meaning that either the save got scrambled too, or (more likely) that it never persisted in the first place.
  • sleepiestbuddhasleepiestbuddha Member Posts: 0 Arc User
    edited May 2014
    codex211 wrote: »
    i had to delete my shuttle then it worked 4 me :/

    I'm also getting power tray reset whenever I repair my ship at ESD or even try to customize it. I think shuttles are part of what causes this issue.

    I didn't have any problems with my ship power tray at all. I was playing with an Odyssey Star Cruiser and everything was fine. Then I purchased an Odyssey bundle so I could play with an Odyssey Tactical Cruiser and the 3 Odyssey consoles on it, and again everything was fine. I could go to ESD and repair my ship without issue and get back to space and everything would be as I left it.

    Then while playing the Dominion episode, I had to play a mission in the Gamma quadrant that forced me to use a shuttle. From then on I got problems with the tray resetting.

    I play an Elite STF, go to ESD for repairs and instead of the repair interface showing me my Tactical Odyssey it defaults to the shuttle. I then have to use the drop down to get to the Tactical Odyssey and repair it. I didn't have to use the drop down to select my ship before using the shuttle, it always defaulted to the Tactical Odyssey. And when I get back to my ship the tray has been reset.

    I'm thinking about dismissing my shuttle to see if it helps. The problem is that I might need it for episode missions...
  • razar2380razar2380 Member Posts: 1,187 Arc User
    edited May 2014
    I think this is the right place to put this. This is a copy and paste from my ticket I did. These changes are the same every time I go from ground to space.

    There are a number of BOFF powers that will not stay where I put them, and everytime I go from the ground to space, the exact same ones will move back to the same places, but not stay where they should.

    -Beam Overload 3 should be in the 2nd row, the 6th place from the left. Instead, it always moves itself to the last place on the 2nd row.

    -Singularity Battery Capacitor should not be on the tray as it is always removed by me, yet it is always on 2nd row, 5th place.

    -Subspace Fold should be on Row 4, 2nd skill slot. It ends up being on 2nd row, 6th spot (Which is where I put BO3).

    Tactical Initiative 3 should be in row 3, 6th place, it is on row 1, 1st place.

    Reverse Shield Polarity should be on row 2, 3rd place, it is on row 1, 6th place.

    Emergency Power to Weapons 1 should be on row 1, 6th place, but is always on row 2, 3rd skill slot.

    I have two skills of Tact Team 1. One is on skill tray 1, skill slot 5, which is where it should be. However, the other one is put in row 4, slot 0, but should be on row 1, slot 4. Everything on row 1 from slot 4 should be moved one place to the left.

    Engineering Team 1 in on row 3, 6th slot, and should be on row 4, slot 9, and the skill there is Hazard Emitters 1 and it should be moved to row 4, slot 0.

    Weapons Batteries should be on row 3, slot 0, however they are always removed.

    These skills are always moved to the same place everytime I go from the ground to space. If I am in a mission when I do this, then EP2W1; RSP2; and ET1 will just completely disapear, and everything else will be moved around.

    Is there something that I should do to stop this? I have read the ideas, and suggestions that are in this thread, however nothing is helping. I have saved over the same loadout many times, and even used my second loadout for this, and nothing. I have removed items from my ship, and put them back. However, it doesn't matter. It is the same skills every time, and they go to the same place each time. I have even moved them to completely different places, and when I go from ground to space, they are back to where they shouldn't be.
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  • darthgodzilladarthgodzilla Member Posts: 0 Arc User
    edited May 2014
    I Haven't tried all of the work arounds, but isn't the point to not have a work around?
    So far it hasn't bothered me enough to really work at it, but it is getting annoying. I took a long break from Season 5 till now so to come back to Season 9 and have this type of bug with a larger learning curve is a bit frustrating.
    Just wanted to share my experience. Hope it gets patched soon.
  • paxfederaticapaxfederatica Member Posts: 1,496 Arc User
    edited May 2014
    I'm also getting power tray reset whenever I repair my ship at ESD or even try to customize it. I think shuttles are part of what causes this issue.

    I've wondered about this myself. I have noticed that in the character window, the active starship's tab is not always above or always beneath the active shuttle's; the two are just listed in alphabetical order by name. I wonder if, when you swap one or the other such that their display order is reversed, that messes up the saved settings for both.

    For example, say your active starship is called the U.S.S. Exeter, and your active shuttle the U.S.S. Mariner. In the character window, the Exeter tab is located directly above the Mariner tab. Now, say you swap out the Exeter for another starship, the U.S.S. Yorktown. Now the Mariner tab is the one on top of the Yorktown tab. What I'm wondering is if the game isn't transferring the Mariner's tray settings to the upper tab as it should, but keeping them associated with the lower tab and trying to apply them to the Yorktown, failing, and getting them scrambled instead. Likewise, the game would be trying to apply the Yorktown's or even the Exeter's old tray settings to the Mariner and scrambling them too.

    I'm ready to turn in for the evening, so I won't be able to test this hypothesis tonight. Maybe over the weekend...
  • adorenkoadorenko Member Posts: 0 Arc User
    edited May 2014
    I am having this problem as well. It seemed to start just after I switched from my Odyssey ship to my Obelisk, then back to the Odyssey. I have duplicate skills across my three trays. Anytime I go through a load screen to an STF, Earth orbit, any other location with my ship the tray resets to this horrible tray config no matter how many times I reset it to "my config." I have tried locking the tray, making sure the tray is completely full, nothing works. I remember seeing someone say to delet your shuttle, I'm not doing that, this should just be fixed.

    If nothing is done soon, and i mean a real solution, a fix to the programming language, I will probably be leaving this game. I should not have to perform "workarounds" to fix this problem.

    If any further information is needed from me to help solve this issue I will gladly provide it.
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  • thirstofbloodthirstofblood Member Posts: 0 Arc User
    edited May 2014
    This seems to specifically happen on map changes from ground to space, just space to space map changes have no effect on this.

    I haven't tried my other characters since I don't want to lose their tray layouts too, so I only know that I noticed this happening with my 3rd character (in order of creation). My 2nd character earlier didn't experience this issue that I remember, but I've not been playing much with that.

    Restoring a layout doesn't seem to do anything for the tray but put bridge officer skills to the third row, leaving 2nd and 1st to their strangely "reset" setup (they kinda remind me of the layout the very first ship started with).
  • mycroft1701mycroft1701 Member Posts: 109 Arc User
    edited May 2014
    This has just started happening to me today too.

    I'm a Fed Sci captain, currently flying the C-store version of the assault cruiser (sovereign class). Though it was also doing this to me when I was using my mirror nova class earlier.

    I haven't encountered it with any of my other characters as yet, just this one character.

    Saving/loading or creating new loadouts doesn't seem to help.
  • endo13endo13 Member Posts: 11 Arc User
    edited May 2014
    Ok, so I didn't read through all the posts to see if anyone mentioned this already.

    First, this does not just affect the ability power trays, it ALSO affects DOFFs assigned to active space duty. This is almost worse, because you may not realize the bug is happening, then suddenly you find yourself in space and things aren't working like they're supposed to because your DOFFs are AWOL.

    Second, I thought this was only due to using the loadout system. I first got this bug on only one of my characters, and only after I saved a loadout. That is no longer the case. I am now getting this bug on a second character that had never saved a loadout. I tried saving a loadout to try to fix this issue, but naturally it didn't help. Also, on the first character to experience the bug, I'm able to get settings to stick simply by switching to a different ship temporarily, then switching back. On the second character, NOTHING is working. I can't get my settings to stick no matter what I do.

    Seriously Cryptic, FIX THIS ****.
  • ace384ace384 Member Posts: 1 Arc User
    edited May 2014
    I have a WORK AROUND

    1. Set tray the way you want.
    2. Save Loadout.
    3. Take of a piece of your ship equipment. Ex. Take off 1 Hyperdrive or Phaser array...
    4. "Equip Loadout"

    It'll reset your tray and put everything back to whatever you have saved it to.

    :cool: It worked for me. Sound off if this help you :cool:
  • edgecrysgeredgecrysger Member Posts: 2,740 Arc User
    edited May 2014
    ace384 wrote: »
    I have a WORK AROUND

    1. Set tray the way you want.
    2. Save Loadout.
    3. Take of a piece of your ship equipment. Ex. Take off 1 Hyperdrive or Phaser array...
    4. "Equip Loadout"

    It'll reset your tray and put everything back to whatever you have saved it to.

    :cool: It worked for me. Sound off if this help you :cool:

    Yeah guys, do that, and come to a new era of new headaches. LOL.
  • adorenkoadorenko Member Posts: 0 Arc User
    edited May 2014
    ace384 wrote: »
    I have a WORK AROUND

    1. Set tray the way you want.
    2. Save Loadout.
    3. Take of a piece of your ship equipment. Ex. Take off 1 Hyperdrive or Phaser array...
    4. "Equip Loadout"

    It'll reset your tray and put everything back to whatever you have saved it to.

    :cool: It worked for me. Sound off if this help you :cool:

    WRONG!!!!

    Workarounds are not acceptable!!! A fix is the only proper and responsible thing to occur here!!
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  • maleficia93maleficia93 Member Posts: 5 Arc User
    edited May 2014
    This started happening to me yesterday when I saved my first equipment loadout. None of the suggested workarounds stick, so hopefully an official fix is coming soon. Having to reset my try every time I log in or beam back from a ground mission is very irritating!
  • eisenshorneisenshorn Member Posts: 0 Arc User
    edited May 2014
    adorenko wrote: »
    WRONG!!!!

    Workarounds are not acceptable!!! A fix is the only proper and responsible thing to occur here!!


    Try this instead (it works for me):

    Arrange the tray as desired

    Save Loadout As... (important that you Save As...)

    Switch Starship

    THen Switch back.

    This should resolve the issue, but you will have to follow the same procedure every time you make a change to the action bar.


    And workarounds are acceptable in the intervening period between identifying the problem and a fix being implemented. You really should take control of your emotions, friend.
  • thirstofbloodthirstofblood Member Posts: 0 Arc User
    edited May 2014
    ace384 wrote: »
    I have a WORK AROUND

    1. Set tray the way you want.
    2. Save Loadout.
    3. Take of a piece of your ship equipment. Ex. Take off 1 Hyperdrive or Phaser array...
    4. "Equip Loadout"

    It'll reset your tray and put everything back to whatever you have saved it to.

    :cool: It worked for me. Sound off if this help you :cool:

    Did nothing for me. Before the bug hits and resets, it works as usual, but after map change from ground to space the tray resets and equipping the loadout does nothing more than reset it again.
  • wadesantutwadesantut Member Posts: 11 Arc User
    edited May 2014
    This has been happening to me for the last several days, it seems to be only when transitioning from space to ground, but I have not tracked it to be certain. I first noticed it on my Fleet Excel, had to rest the tray several times in a few days of play. Yesterday I switched to my Fleet Avenger, and it is still happening, have had to reset my tray 4 times just today! this needs a quick fix guys, please get this taken care of, it makes the game very frustrating and darn near unplayable.

    And the workaround doesn't really work, at least it didn't for me.
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  • eisenshorneisenshorn Member Posts: 0 Arc User
    edited May 2014
    wadesantut wrote: »
    This has been happening to me for the last several days, it seems to be only when transitioning from space to ground, but I have not tracked it to be certain. I first noticed it on my Fleet Excel, had to rest the tray several times in a few days of play. Yesterday I switched to my Fleet Avenger, and it is still happening, have had to reset my tray 4 times just today! this needs a quick fix guys, please get this taken care of, it makes the game very frustrating and darn near unplayable.

    And the workaround doesn't really work, at least it didn't for me.


    did you save the loadout using the 'save as...' function? You have to save it as a completely new and renamed loadout, it wont work if you simply save over an existing loadout. Then switch your ship and back again.
  • idlehand13idlehand13 Member Posts: 10 Arc User
    edited May 2014
    This is beyond frustrating having to reset all my skills in the tray every time I enter into a new map. It's a pain in the TRIBBLE$ having to replace and move around 30 little icons when it should all stay. Saving load out doesn't work, lock tray doesn't work, other ships don't work. IT's only in space. Everything on ground stays exactly where I want it. But space I have to reset every time I open this thing. I think I'm done playing this until that particular bug gets fixed. Morons.
  • eisenshorneisenshorn Member Posts: 0 Arc User
    edited May 2014
    idlehand13 wrote: »
    This is beyond frustrating having to reset all my skills in the tray every time I enter into a new map. It's a pain in the TRIBBLE$ having to replace and move around 30 little icons when it should all stay. Saving load out doesn't work, lock tray doesn't work, other ships don't work. IT's only in space. Everything on ground stays exactly where I want it. But space I have to reset every time I open this thing. I think I'm done playing this until that particular bug gets fixed. Morons.

    What's more Moronic.

    Trying to fix a bug that is a known issue

    Or

    or not bothering to read previous posts before engaging on a diatribe?

    :

    Arrange the tray as desired

    Save Loadout.

    Switch Starship

    THen Switch back.

    You'll have to do this every time you make a change to the actionbar.
  • edgecrysgeredgecrysger Member Posts: 2,740 Arc User
    edited May 2014
    eisenshorn wrote: »
    What's more Moronic.

    Trying to fix a bug that is a known issue

    Or

    or not bothering to read previous posts before engaging on a diatribe?

    :

    Arrange the tray as desired

    Save Loadout.

    Switch Starship

    THen Switch back.

    You'll have to do this every time you make a change to the actionbar.

    You are even more moronic than him. Telling him to do something that is going to break even more his skill try. Seriously. You didnt read that using the loadout system to do ANYTHING, is much worst???

    A lot of problems people have is because they had a little annoyiance in the skill try, and they used the loadout system. After that, their problems are even bigger.

    Maybe this solution worked for you, but this is a lottery and it is not a "solution".
  • quepanquepan Member Posts: 540 Arc User
    edited May 2014
    a few of my ship on a couple of toons i switch too , have a issue that one or more ships Saved load outs are GREYED OUT . meaning they cant be loaded . i can over write the load outs , rename them and such but unable to load them . while for me the ship effected only have a couple of abilities that get taken off tray , that a save in a social zone will keep them for transitions , but if i change ships it doesn't keep and there is no way to quick load them .

    can a dev please report on the status of a fix . tell us your aware and working on a solution SOON . a guesstimate ETA. so far this thread is 9 pages with no communication from the dev team at all
    rather than spending resources fixing holes in ESD fix the game mechanics. you launch a function make sure it WORKS .the load out system is BROKEN as is .
    thank you
  • adorenkoadorenko Member Posts: 0 Arc User
    edited May 2014
    eisenshorn wrote: »
    Try this instead (it works for me):

    Arrange the tray as desired

    Save Loadout As... (important that you Save As...)

    Switch Starship

    THen Switch back.

    This should resolve the issue, but you will have to follow the same procedure every time you make a change to the action bar.


    And workarounds are acceptable in the intervening period between identifying the problem and a fix being implemented. You really should take control of your emotions, friend.

    First, thank you for trying to provide me with help, that is appreciated but the idea that we should just workaround this issue is a problem. I have seen posts about this issue as far back as 2012, so obviously this has been know for some time, where is the Dev post with a message that we have found the issue and will be patching this on the next maintenance period?

    We as a community have become far too complacent with these bug issues. This may be, for the most part, falling on deaf ears but we should demand results. Again I appreciate people trying to help with this issue, I feel that perhaps all of you are putting more focus into this issue than the Devs of this game but as long as we keep pumping money into the game the "minor issues," as I'm sure they refer to it as, can fall by the wayside.

    Finally, how would know my emotional state? Were you standing behind me as typed out my posts? Please don't presume to infer my emotions, you no evidence either way.
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  • chk231chk231 Member Posts: 161 Arc User
    edited May 2014
    Sometimes my traits get unslotted too, and I have to pick my traits again. I haven't been able to reproduce it though.
  • azurianstarazurianstar Member Posts: 6,985 Arc User
    edited May 2014
    I like to know when they are going to fix this blasted UI bug. All day, I beam out of a zone or mission and the UI completely resets and my BOFFs disappear. It's really causing unnecessary anger.

    On top of it, this new UI manager that they put in is COMPLETELY WORTHLESS! (Glad I didn't buy more slots).
  • edgecrysgeredgecrysger Member Posts: 2,740 Arc User
    edited May 2014
    I like to know when they are going to fix this blasted UI bug. All day, I beam out of a zone or mission and the UI completely resets and my BOFFs disappear. It's really causing unnecessary anger.

    On top of it, this new UI manager that they put in is COMPLETELY WORTHLESS! (Glad I didn't buy more slots).

    what UI manager??? :eek: :P
  • edgecrysgeredgecrysger Member Posts: 2,740 Arc User
    edited May 2014
    adorenko wrote: »
    Again I appreciate people trying to help with this issue, I feel that perhaps all of you are putting more focus into this issue than the Devs of this game but as long as we keep pumping money into the game the "minor issues," as I'm sure they refer to it as, can fall by the wayside.

    Yup, thats the problem, as long as people keep buying things, nothing will change.

    And yes, we are the beta testers, since ages ago. I dont think cryptic test anything before they launch it. They let us to act as beta testers. I dont even know why there are test servers out there. I never knew.

    We still need to have a little hope on this being fixed (but i dont have too much, honestly) becasue if not, i am one of those who eventually will stop playing.

    The worst thing is, maybe i stop playing due to this, or maybe due to other things, at this point, the game is so messed up that one day could be the one lol.

    Come on!!, i just cant believe that in the cryptic team nobody have the needed skills to fix this. :confused:

    Why dont they just remove the damn loadout system?? and redesign the whole part of the skill try?? that will be a solution, but , wait, too much work??...
  • eisenshorneisenshorn Member Posts: 0 Arc User
    edited May 2014
    adorenko wrote: »
    First, thank you for trying to provide me with help, that is appreciated but the idea that we should just workaround this issue is a problem. I have seen posts about this issue as far back as 2012, so obviously this has been know for some time, where is the Dev post with a message that we have found the issue and will be patching this on the next maintenance period?

    We as a community have become far too complacent with these bug issues. This may be, for the most part, falling on deaf ears but we should demand results. Again I appreciate people trying to help with this issue, I feel that perhaps all of you are putting more focus into this issue than the Devs of this game but as long as we keep pumping money into the game the "minor issues," as I'm sure they refer to it as, can fall by the wayside.

    Finally, how would know my emotional state? Were you standing behind me as typed out my posts? Please don't presume to infer my emotions, you no evidence either way.


    You're welcome. Sadly cryptic are worse than Blizzard. Most cryptic products play like Closed Betas even after years of development. It's really bad, they're really bad.
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