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STO Outage (3/21/14) [Resolved!]

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  • williamjanewaywilliamjaneway Member Posts: 33 Arc User
    edited March 2014
    xlain23 wrote: »
    In support of this thread,

    I also cannot connect, and yes they should at the very least acknowledge there customers and inform us they are working on a fix asap.
    Still cant find an official post or news article yet.

    Given they face I am a new Cryptic customer / STO player 20 days or less I have purchased subs and have also purchased Zen!.
    If they even fail to acknowledge this soon, and give positive feed-back then they are damaging the game / playerbase even further.

    :(

    They have made posts within this thread regarding the status of the login server. An update will be given as and when they can offer one.

    As much as the information may be sparse, it is still an acknowledgement that they are aware of the issues and are looking to resolve it.
  • neueraccountneueraccount Member Posts: 16 Arc User
    edited March 2014
    I've tested to login to Tribble an it's functional. Ussally you find the problem. Tribble is on.
  • sirboulevardsirboulevard Member Posts: 722 Arc User
    edited March 2014
    I'm sure klingon players can also donate some Tribble Paste to help seal up the patches. (Made from 100% Tribble)
    [SIGPIC][/SIGPIC]

    TRIBBLE Hydra! Hail Janeway!
  • mecteshmectesh Member Posts: 137 Arc User
    edited March 2014
    shadowkosh wrote: »
    I want to be a mod so I can deny that there is ever a issue:P

    You don't need to be a mod to do that; some non-mods do it all the time. ;)
    Mac mini Server (mid 2011): 2GHz Intel Core i7, 8GB 1333 MHz DDR3, Intel HD Graphics 3000 512MB
    OS X El Capitan 10.11.2
  • xlain23xlain23 Member Posts: 6 Arc User
    edited March 2014
    News update,

    Patch server now appears to be up please test and post outcome. Looks like it's working for me
  • ddbrownddbrown Member Posts: 17 Arc User
    edited March 2014
    Must be an unscheduled outage
  • askrayaskray Member Posts: 3,329 Arc User
    edited March 2014
    Askray, are you still logged in, or did you finally get disconnected?
    I had to disconnect to cook lunch for my family.
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • startrek1234567startrek1234567 Member Posts: 0 Arc User
    edited March 2014
    /fake rant on

    I DEMAND ALL THE COMPENSATION. I WANT AT LEAST 10 FLEET MODS AND 6,000 OF EACH REP MARKS AND 250,000 DILITHIUM (REFINED!!!!!) AND 4,000 ZEN IN COMPENSATION FOR YOUR SYSTEMS GOING OFF-LINE AND YOU LOSING MONEY!!

    YOU'RE CUTTING INTO MY LEISURE TIME WITH YOUR SERVICE BEING OFFLINE!!!

    DO EET NAAAAOW CRYPTIC!!!

    /fake rant off

    lmao I love this
  • virusdancervirusdancer Member Posts: 18,687 Arc User
    edited March 2014
    Our choice in merging the threads to General is due to the added visibility. Players will more often go to General and we would like to keep everyone up-to-date in the most visible thread possible. :)

    Do you guys think you'll ever delete the General section of the forums?

    (or maybe delete all the other sections of the forums instead)

    A quick flip over to the threads currently listed in General after the stickies as I type this...

    1) PC, Network, and Other Technical Issues
    2) Feature Episodes, Events and PvE Content
    3) PC, Network, and Other Technical Issues
    4) Builds, Powers, and Game Mechanics
    5) Feature Episodes, Events and PvE Content
    6) Feature Episodes, Events and PvE Content
    7) Feature Episodes, Events and PvE Content
    8) PC, Network, and Other Technical Issues
    9) Feature Episodes, Events and PvE Content
    10) Feature Episodes, Events and PvE Content
    11) PC, Network, and Other Technical Issues
    12) The Foundry for Star Trek Online - Discussion & Feedback
    13) General Discussion
    14) Feature Episodes, Events and PvE Content
    15) Feature Episodes, Events and PvE Content
    16) The Foundry for Star Trek Online - Bug Reports
    17) The Art of Star Trek Online
    18) Builds, Powers, and Game Mechanics
    19) Duty Officer System
    20) Federation Shipyards

    There's only one thread there that doesn't belong somewhere else...
  • baelogventurebaelogventure Member Posts: 1,002 Arc User
    edited March 2014
    OK, Chief O'Brien would have fixed the Iconian virus by now, so that can only mean one thing.

    The new Klingon temp killed the server-running tribble!

    Klingon intern

    You actually have to pay temps.
  • lordbane2110lordbane2110 Member Posts: 8 Arc User
    edited March 2014
    I reckon there going to have to undo the patch, which might make us lose some gear / experience

    quite annoyed to be honest as i had the whole weekend planned to grind the foundry
  • jacy2077jacy2077 Member Posts: 0 Arc User
    edited March 2014
    I managed to get the Launcher to work again by using these commands in my command prompt:

    ipconfig /release

    then

    ipconfig /renew

    But, then it said that the server is down...
    This is frustrating...
    U.S.S. LUNA
    NCC-91018
    Vesta Class
    Admiral Jacy Lyle
  • ikonn#1068 ikonn Member Posts: 1,450 Arc User
    edited March 2014
    Was able to get the game STO launcher to load up... clicked Play and was able to go so far as to get the message..

    Cannot connect to Login Server.

    The launcher itself does show that the server is down.

    Hopefully soon :)
    -AoP- Warrior's Blood (KDF Armada) / -AoP- Qu' raD qulbo'Degh / -AoP- Project Phoenix
    Join Date: Tuesday, February 2, 2010
  • varekraithvarekraith Member Posts: 198 Arc User
    edited March 2014
    /fake rant on

    I DEMAND ALL THE COMPENSATION. I WANT AT LEAST 10 FLEET MODS AND 6,000 OF EACH REP MARKS AND 250,000 DILITHIUM (REFINED!!!!!) AND 4,000 ZEN IN COMPENSATION FOR YOUR SYSTEMS GOING OFF-LINE AND YOU LOSING MONEY!!

    YOU'RE CUTTING INTO MY LEISURE TIME WITH YOUR SERVICE BEING OFFLINE!!!

    DO EET NAAAAOW CRYPTIC!!!

    /fake rant off

    I prefer my compensation to be in bacon form.
    Cooked.
    KTHX.
  • jelly0jelly0 Member Posts: 560 Arc User
    edited March 2014
    Still need to do the daily on3 ships. Get a move on please.
  • philipclaybergphilipclayberg Member Posts: 1,680
    edited March 2014
    "Connection to login server timed out." Contact support/try again later.

    Tried twice, same message both times when I get to the screen where you choose which character you want to use.

    Btw, I'm in Virginia (USA), and don't have to fight through Cogent in Boston as far as I know.
  • wildboarwildboar Member Posts: 195 Arc User
    edited March 2014
    We need a moderator in here please to tell us the problem is on our end. Thank you
  • xraiderv1xraiderv1 Member Posts: 487 Arc User
    edited March 2014
    first my net and phone go down..which is bizarre, them come back, then go down again, now startrek online's down. I shoulda stayed in bed.
    Murphy's laws:
    1- Murphy’s Law tells us that anything that can go wrong will go wrong.
    2- And anything that does go wrong will get progressively worse.
    3- And if you survive the first two laws it’s time to panic.
  • shreeashreea Member Posts: 0 Arc User
    edited March 2014
    Sort it out you morons....Next tiem atleast give us some degree of a warning instead of TRIBBLE us over fromt he shadows.

    there is a lot of info runing through the server 10s of thousands of lines of code for only one deck of a server i wager there is some where near 10 decks and bet there is at least 4 -5 servers linked lets see if you could antisapate every problom there doing a dame good job
  • roadghostroadghost Member Posts: 394 Arc User
    edited March 2014
    Actually this reminds me of the Beta/Launch period. The Thursday update and the Friday crash and backout.
  • pupibirdpupibird Member Posts: 128 Arc User
    edited March 2014
    Cryptic..honestly...do you know how hard it is to keep up the keyboard-busy-sound without a game I actually play? if the klick-klick of my keyboard stops for more than 20 sec. ..wife will notice..pls do something:eek:
  • coupaholiccoupaholic Member Posts: 2,188 Arc User
    edited March 2014
    /fake rant on

    I DEMAND ALL THE COMPENSATION. I WANT AT LEAST 10 FLEET MODS AND 6,000 OF EACH REP MARKS AND 250,000 DILITHIUM (REFINED!!!!!) AND 4,000 ZEN IN COMPENSATION FOR YOUR SYSTEMS GOING OFF-LINE AND YOU LOSING MONEY!!

    YOU'RE CUTTING INTO MY LEISURE TIME WITH YOUR SERVICE BEING OFFLINE!!!

    DO EET NAAAAOW CRYPTIC!!!

    /fake rant off

    Don't listen to him Cryptic, he's crazy!

    ...I wouldn't say no to 4 fleet mods though ;)
  • perfectcrypticperfectcryptic Member Posts: 266 Arc User
    edited March 2014
    I guess the servers are overloaded because everyone wants to squash the bugs on tribble before they make it to holodeck, to make Season 9 the most bug free season yet :D
  • moosoomanmoosooman Member Posts: 38 Arc User
    edited March 2014
    heres a joke for ya

    what did spock see down the toilet

    nothing

    the captain's log-in was down

    :P
    [SIGPIC][/SIGPIC]
  • boonedocboonedoc Member Posts: 12 Arc User
    edited March 2014
    varekraith wrote: »
    I prefer my compensation to be in bacon form.
    Cooked.
    KTHX.

    COOKIES!!!!

    and a bottle of chateau Picard..
  • askrayaskray Member Posts: 3,329 Arc User
    edited March 2014
    I reckon there going to have to undo the patch, which might make us lose some gear / experience

    quite annoyed to be honest as i had the whole weekend planned to grind the foundry

    I really doubt that they'll have to roll back.
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • questdrifterquestdrifter Member Posts: 11 Arc User
    edited March 2014
    Sorry but this is rediculous. Yesterday you did maintnence, today the servers go down. Are you running with one independant rack for hosting? Switch over to the test bed if you are not running one start. Honestly I run servers that support up to two hundred thousand connections a day with zero down time. I run five independant systems ran through two connection handlers to detect if there is a drop in activity with a self reporting system that will tell me right away what is having the issue. I understand you may have more connections a day then that but I really do not find it hard to make a sustainable server setup. Hire some good runners who can spot a problem on a rack and correct it as well that will save a lot of down time. Concidering that your income is based on microtransactions instead of just flat out subs, every second a server is down is hundreds of potential lost revenue. Also dont use facebook for reporting, use the very thing you force us to see before we can join, the launcher, then forums, then social. I would not even be posting this if I was foretold that the servers were down to such and such a issue but seeing how im not the only one who went "WTF?" and came here, I had to complain. I know its not cheap running servers but thats the line of work we signed up for.

    I use STO as my stress relief while watching thousands of connections a minute zip by looking for potential zero days and DOS's. Maybe its high time you hired some one like me.

    That is all, carry on.
  • shadowkoshshadowkosh Member Posts: 1,688 Arc User
    edited March 2014
  • kreenklopskreenklops Member Posts: 45 Arc User
    edited March 2014
    Yey the launcher starts.. Engage! Engage!

    ..no :(
  • akanaroakanaro Member Posts: 72 Arc User
    edited March 2014
    We were able to get the login servers up, however as the game is still not currently up, please do not try to login until I have information that the situation is more stabilized.

    I assure you, Smirk and I will update you as soon as we hear that it is back up online. :)

    Seriously, why do you guys put up with PWE? Cryptic is a more than capable (if somewhat slow with fixes) studio. Do you really need to depend on such a disreputable company for infrastructure?
This discussion has been closed.