test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Star Trek Online General Discussion

STO Outage (3/21/14) [Resolved!]

bonestripperbonestripper Member Posts: 1 Arc User
edited March 2014 in Star Trek Online General Discussion
Since this early morning GMT i cant login at all , the launcher loading sooo slow , and if load at all got an error that says there is a problem with the login server. So , can someone from the support teram give us some light about that, please. The problem is global , beacuse got lot of friends on the voice chat that have the same problem and havent been able to log the whole day.

EDIT 8:57 PM PDT:
pwebranflakes wrote: »
Hi :) I miss you guys.

P.S. Final checks should be starting soon, and then once they check out, we'll get you back in-game.

Cheers,

Brandon =/\=




EDIT 8:24 PM PDT:
(Posted on Twitter):

Neverwinter & STO final checks should be beginning shortly. We'll tweet once they have started, & then once again when the servers are open.



EDIT 7:14 PM PDT:

Posted on Twitter by BranFlakes -
I've published a blog about the network outage that is affecting several PWE/ Cryptic games. Please read it here:
http://www.arcgames.com/en/arc-news/detail/3039013


EDIT 6:58 PM PDT:
pwlaughingtrendy wrote: »
Hey everyone, thank you for your patience. We're going to continue working on the network issue at hand. We wanted to let you know that we're extending the Mirror Event. We're sorry for any inconvenience this has been for all of you. More information will follow with later updates.

I'll let you know as soon as I have additional information. All of us here are doing everything we can to get things back to normal.

Thank you again,

Your trust CM ~LaughingTrendy





EDIT at 4:26 PM PDT:
pwlaughingtrendy wrote: »
We're currently working with engineering for our Boston servers. As I'm sure you'd understand, carrier pigeons do take a while. :P

But really, we're looking at the servers right now to see what went wrong. I will give you updates as soon as I can with substantial information.




EDIT at 3:08 PM PDT posted on Twitter:

We're looking into the current issue at hand. We've made progress with our login server but we will notify you once the game is back up! :)

~Askray

EDIT at 1:40 PM PDT:
pwlaughingtrendy wrote: »
We were able to get the login servers up, however as the game is still not currently up, please do not try to login until I have information that the situation is more stabilized.

I assure you, Smirk and I will update you as soon as we hear that it is back up online. :)

~Askray

This is a reminder for everyone. Please do not spam this thread as it is both a violation of Rules and Policies as well as it can potentially delay our ability to work on the situation at hand.
Thank you! - LaughingTrendy
Post edited by bonestripper on
«134567…83

Comments

  • askrayaskray Member Posts: 3,329 Arc User
    edited March 2014
    bonestripper wrote: »
    Since this early morning GMT i cant login at all , the launcher loading sooo slow , and if load at all got an error that says there is a problem with the login server. So , can someone from the support teram give us some light about that, please. The problem is global , beacuse got lot of friends on the voice chat that have the same problem and havent been able to log the whole day.

    I have no problems and if it was a widespread issue, there would be dozens of posts about it today. The only way anyone can help is if you follow the troubleshooting guide http://sto-forum.perfectworld.com/showthread.php?t=919211

    And give a traceroute so that everyone else can help you. Also you can try going into the options once the launcher loads and changing the proxy settings.


    EDIT AT 3:42 PM pdt

    Guys, this response I made was posted at 10:57 am when it was NOT widespread it was localized. It's since then spread so realize that when posting a response about my post :P
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • bonestripperbonestripper Member Posts: 1 Arc User
    edited March 2014
    C:\Users\Asa>tracert 208.95.186.32

    Tracing route to 208.95.186.32 over a maximum of 30 hops

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 1 ms 1 ms 1 ms 188.254.248.1
    3 18 ms 4 ms 8 ms jun-mx960.intl.bulsat.com [46.40.68.1]
    4 5 ms 6 ms 4 ms 109.160.1.97
    5 6 ms 5 ms 5 ms te4-5.ccr01.sof02.atlas.cogentco.com [38.104.130
    .121]
    6 15 ms 15 ms 14 ms te0-5-0-2.ccr21.bud01.atlas.cogentco.com [130.11
    7.3.93]
    7 27 ms 22 ms 21 ms be2197.ccr22.bts01.atlas.cogentco.com [130.117.1
    .97]
    8 29 ms 29 ms 29 ms be2225.ccr22.muc01.atlas.cogentco.com [154.54.37
    .97]
    9 35 ms 34 ms 35 ms be2229.ccr22.fra03.atlas.cogentco.com [154.54.38
    .57]
    10 41 ms 41 ms 41 ms be2262.ccr22.ams03.atlas.cogentco.com [154.54.37
    .33]
    11 49 ms 50 ms 50 ms be2185.ccr22.lpl01.atlas.cogentco.com [154.54.37
    .106]
    12 117 ms 116 ms 116 ms be2387.ccr22.bos01.atlas.cogentco.com [154.54.44
    .165]
    13 119 ms 117 ms * te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    14 * * * Request timed out.
    15 119 ms 116 ms 116 ms 208.95.186.32

    Trace complete.
    Thanks for the quick reply, askray.
    Thats the current tracert to the logging server.Tried everything else, since i'm a old mmorpg gamer and know almost every way to track down and test. But still right before the launcher show up the fields for user / password , got an error that says Failed to connect the login server.
  • askrayaskray Member Posts: 3,329 Arc User
    edited March 2014
    bonestripper wrote: »
    C:\Users\Asa>tracert 208.95.186.32

    Tracing route to 208.95.186.32 over a maximum of 30 hops

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 1 ms 1 ms 1 ms 188.254.248.1
    3 18 ms 4 ms 8 ms jun-mx960.intl.bulsat.com [46.40.68.1]
    4 5 ms 6 ms 4 ms 109.160.1.97
    5 6 ms 5 ms 5 ms te4-5.ccr01.sof02.atlas.cogentco.com [38.104.130
    .121]
    6 15 ms 15 ms 14 ms te0-5-0-2.ccr21.bud01.atlas.cogentco.com [130.11
    7.3.93]
    7 27 ms 22 ms 21 ms be2197.ccr22.bts01.atlas.cogentco.com [130.117.1
    .97]
    8 29 ms 29 ms 29 ms be2225.ccr22.muc01.atlas.cogentco.com [154.54.37
    .97]
    9 35 ms 34 ms 35 ms be2229.ccr22.fra03.atlas.cogentco.com [154.54.38
    .57]
    10 41 ms 41 ms 41 ms be2262.ccr22.ams03.atlas.cogentco.com [154.54.37
    .33]
    11 49 ms 50 ms 50 ms be2185.ccr22.lpl01.atlas.cogentco.com [154.54.37
    .106]
    12 117 ms 116 ms 116 ms be2387.ccr22.bos01.atlas.cogentco.com [154.54.44
    .165]
    13 119 ms 117 ms * te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    14 * * * Request timed out.
    15 119 ms 116 ms 116 ms 208.95.186.32

    Trace complete.
    Thanks for the quick reply, askray.
    Thats the current tracert to the logging server.Tried everything else, since i'm a old mmorpg gamer and know almost every way to track down and test. But still right before the launcher show up the fields for user / password , got an error that says Failed to connect the login server.

    Ahh cogent fun times! lol. Did you try changing the proxy as well?
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • borgus1122borgus1122 Member Posts: 243 Arc User
    edited March 2014
    Just experienced server down. Hamser is dead. "He's dead Jim!"
  • elandarkskyelandarksky Member Posts: 1,013 Arc User
    edited March 2014
    borgus1122 wrote: »
    Just experienced server down. Hamser is dead. "He's dead Jim!"

    who is this 'Hamser' you speak of? :D
    [Combat (Self)] Your Bite deals 2378 (1475) Physical Damage(Critical) to Spawnmother.
  • mecteshmectesh Member Posts: 137 Arc User
    edited March 2014
    Must have just happened; no FB post yet from PWE about it.
    Mac mini Server (mid 2011): 2GHz Intel Core i7, 8GB 1333 MHz DDR3, Intel HD Graphics 3000 512MB
    OS X El Capitan 10.11.2
  • a3001a3001 Member Posts: 1,132 Arc User
    edited March 2014
    time to wait for the official word...
    Rejoice JJ Trek people....

    http://www.arcgames.com/en/games/star-trek-online/news/detail/10052253

    Why are you not rejoicing?
  • szimszim Member Posts: 2,503 Arc User
    edited March 2014
    I've experienced some serious lags but my hamsters are up and running. Just brought them some coffee to make them run faster...
  • elandarkskyelandarksky Member Posts: 1,013 Arc User
    edited March 2014
    give them a chance :P its literally just hit me, and possibly you, they need time to react ^^
    [Combat (Self)] Your Bite deals 2378 (1475) Physical Damage(Critical) to Spawnmother.
  • rahmkota19rahmkota19 Member Posts: 1,929 Arc User
    edited March 2014
    Edit: back up again, its better than that it lives Jim!
    YcqoBVU.gif
    Join the Deltas today!
  • drake122svkdrake122svk Member Posts: 731 Arc User
    edited March 2014
    epic fail - its back up
    https://www.youtube.com/Drake122
  • bonestripperbonestripper Member Posts: 1 Arc User
    edited March 2014
    cant change the proxy settings because the launcher dont load to that point. right know ive reinstaled arc and the game , and still is stuck on Trying to update the launcher - Please be patient window and after the 6-7th try got a error jump out which close the previuos launcher window immedietly.
    Well , tryed everything, passing the router, reinstalled the game, etc. etc. Going to watch a movie , if the game wont start again in the morning, it will be an weekend w/o STO and thats the last drop to leave it again as the last time a 2 years ago i think. But the point is , there was no problem yeasterday , even after that maintenance i have played few hour without any problems. So , the problem is not on my pc or connection.

    There was an error loading the login page. Please restart the launcher and try again.

    Error -2 when loading url /launcher_login - thats the last error that the launcher showed up.
  • elandarkskyelandarksky Member Posts: 1,013 Arc User
    edited March 2014
    so it was a server hiccup? HURAAH! :D
    [Combat (Self)] Your Bite deals 2378 (1475) Physical Damage(Critical) to Spawnmother.
  • aoax10aoax10 Member Posts: 271 Arc User
    edited March 2014
    Right now, the login server is red. Perhaps this is why.
  • borgus1122borgus1122 Member Posts: 243 Arc User
    edited March 2014
    It's not back! Still red dot. :)
  • bejaymacbejaymac Member Posts: 448 Arc User
    edited March 2014
    Been playing for the past couple of hours, the only real problem I've had is getting into the foundry, game craps out after trying to load a map for 3 or 4 minutes.
    Get the Forums Enhancement Extension!
  • ukcaptain420ukcaptain420 Member Posts: 345 Arc User
    edited March 2014
    ok, couldn't get in, now i can. guess i'll leave it logged in for now
    SCM - Infected(S) - DMG Out: 11,776,567 DPS: 114,224.70 (28.7% of Team) - Pinky@ukcaptain420
    I reserve the right to have a completely different standpoint depending on my mood.
  • mecteshmectesh Member Posts: 137 Arc User
    edited March 2014
    Odd... server status in the launcher shows red (down), yet authenticated my login and launched the game client anyway. Got into the game just fine. Someone trip over the "server down" button?
    Mac mini Server (mid 2011): 2GHz Intel Core i7, 8GB 1333 MHz DDR3, Intel HD Graphics 3000 512MB
    OS X El Capitan 10.11.2
  • atlantraatlantra Member Posts: 0 Arc User
    edited March 2014
    I need my life back... Get the server back up please. :(
    The dress is gold and white. Over 70% people says so. When viewed from a certain screen angle it appears blue and black. The dress displayed on amazon is a blue and black dress, but it's not the same dress in the picture. If you're seeing blue & black you're slightly colored blind. A normal upright screen = white and gold.
    [SIGPIC][/SIGPIC]
  • karcornerkarcorner Member Posts: 294 Arc User
    edited March 2014
    Neverwinter is down too, so it must be a biggie..........
  • anazondaanazonda Member Posts: 8,399 Arc User
    edited March 2014
    What? I just came out of an infected 5 seconds ago... For a dead server, it's pretty alive
    Don't look silly... Don't call it the "Z-Store/Zen Store"...
    pwebranflakes wrote: »
    Let me put the rumors to rest: it's definitely still the C-Store (Cryptic Store) It just takes ZEN.
    Like Duty Officers? Support effords to gather ideas
  • flash525flash525 Member Posts: 5,441 Arc User
    edited March 2014
    szim wrote: »
    I've experienced some serious lags but my hamsters are up and running. Just brought them some coffee to make them run faster...
    May I suggest a Jagerbomb?
    attachment.php?attachmentid=42556&d=1518094222
  • bonestripperbonestripper Member Posts: 1 Arc User
    edited March 2014
    aoax10 wrote: »
    Right now, the login server is red. Perhaps this is why.

    Yes, sir. I know that cause i am checking it constantly, but some of the support team want to asure me the problem is here , with my connection, and its been like that the whole day. There is a blackwhole somewhere in Cogentco and noone want to admit it , because blaming the end user in stupidity is the easiest way to avoid a problem :)
  • iceraven1977iceraven1977 Member Posts: 60 Arc User
    edited March 2014
    is the server down or is it just me?
  • spaceeagle20spaceeagle20 Member Posts: 971 Arc User
    edited March 2014
    No, it's not only you
    P58WJe7.jpg


  • ltcmdjamescoreltcmdjamescore Member Posts: 423 Arc User
    edited March 2014
    Maaaan dooooown!
    izNBNFT.jpg
  • rjd66rjd66 Member Posts: 89 Arc User
    edited March 2014
    Its red....and its down..been down for about 25 min now
  • doffingcomradedoffingcomrade Member Posts: 0 Arc User
    edited March 2014
    Server 208.95.184.129 has failed. Connection refused on ports 7001 and 7422, which are used in the login process. If you strike or otherwise reroute this server, you will bypass the problem.

    It is not a Cogent issue, and it is not an issue you can resolve with the proxy. One of the servers is simply down, and any time you roll that server, you will time out.
    [SIGPIC][/SIGPIC]
  • iceraven1977iceraven1977 Member Posts: 60 Arc User
    edited March 2014
    nothing about fixing it thx
  • ltcmdjamescoreltcmdjamescore Member Posts: 423 Arc User
    edited March 2014
    rjd66 wrote: »
    Its red....and its down..been down for about 25 min now

    really ?

    completed mirror on main and forced out minute ago on my alt...
    izNBNFT.jpg
This discussion has been closed.