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Loginserver and server not responding
davideight
Member Posts: 460 Arc User
happening since last patch, every time now and then the last days, massive lagspikes and server not responding, mainly from 8pm (eu time) on
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.. and if you have, then post some network diagnostic data, as no one will be able to help you without it...
I've gone through the usual suspects; system, connection, reboot, repower the modem etc. etc.
Login screen is slow; character screen 40-20 seconds to even load characters.
In for 30 seconds and dumped right away.
Any suggestions gratefully received...
I have a question. For a past few weaks now i am getting kicked out of the game during map tranfer, for example, from ESD to Sol system, even when entering an STF or leaving one. When it happens in entering STF I get STF leaver penalty, and didn't even got a chance to play. After that I cannot log back in with that toon. Normal and safe log in don't seem to have any effect. I tried doing everything GM help offered, disabeling on demand patching, force verified, running the game in safe mode, flushing dns catche, and so on. Nothing works. I reported every incident, but got no help at all. Do any of you have any idea what to do? tnx..
Finally got in again and it's taking ages to do everything. Not a problem at my end before anyone gets started as this is the only game I'm having issues with.
Ran Nettest program hung at port 7255, latency reporting at 85ms normal from the UK
Ran is again 10 mins later no problem latency normal.
Either there is a problem with Cryptic's server or their provider yet again.
Run a tracert yet?
No everything is fine PWE end
Exactly what I'm getting now and its been this way since last week for me. Soon as I map move, server not responding. It seems a lot worse in the evenings for me.
What problem? I've had no problems running 3 Alts through the Dyson Sphere Battlezone this afternoon... Its most likely your issue is ISP/Internet connection releated, but without some network diagnostic information, its anyone's guess what is causing your problem...
Well, if one smart TRIBBLE didn't have a problem then I guess nobody has.
It's pretty pointless running endless tracerts and nettests and posting wads of data if no one from Cryptic is going to respond on the forum and smartarse comments from lifetime subbers in the US doesn't exactly help.
This is an issue affecting lots of people. I'm thinking since someone said they checked Cryptics side and has no issues ,then it must be their provider yet again. How many times have we seen issues caused by their provider, yet we are blamed to begin with and have to go through hours of uninstalling and re-installing for no reason, that is going to drive customers away not encourage them to play. Please Cryptic sort this out.
With this and the still unsolved graphics bug, it makes you wonder what the hell Cryptic are up to.
You've probably already tried this, but just in case - on the launcher, before you log in, click the "Options" tab and make sure the "on demand patching" box is UNchecked. This will cause all the changes to all the maps to download first, before you log in to the game.
The on demand patching means it won't load the changes on a map until you actually go there. I've had problems before on map changes or login to a map as the client is loading and updating that particular map, and hangs in the process.
Of course, server is down for maintenance right now so you wouldn't be able to check if it works for a couple of hours, but fingers crossed.
Also can try force verify, patching proxy, etc - I've had luck with using these for intermittent problems, especially after a season update. I think the servers get overloaded when a bunch of people are trying to patch and login at the same time, and something might have corrupted. Good luck!
Aliella Hawklight, Divine Oracle Devoted Cleric
"Whenever a time arises where clarity is desired, it is always wise to reflect on the sage within."
― Sereda Aleta Dailey
DaiMon Moogie, U.S.S. Acquisition
Rule of Acquisition #57: Good customers are as rare as latinum. Treasure them.
STO LTS since launch; NW player since 2014; ARC user - only when I have to put in codes for free stuff
You have to keep in mind that Cryptic/PWE does not own the Internet, and that many Internet issues are outside their control. If PWE service provider Cogent Communications is causing the connection issues, the most that PWE can do is to complain to them to fix the problem. And compared to some of the other services that Cogent hosts, (e.g. Netflix) PWE is a small fish in a big pond. And don't think you can demand that PWE switch service providers just to make your connection better, as long term service contracts will prevent this.
And if the connection issue is not being caused by Cogent, then Cryptic/PWE has no control over the issue, as your ISP, in their choice of backbone providers their choose to peer with have a much greater influence on this issue then Cryptic/PWE does.
This is why the network diagnostics are important, as if they show the problem is related to the choices your ISP have made, you now know who to complain too...