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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Redeem code page not working. *Resolved!*

kalavierkalavier Member Posts: 132 Arc User
edited November 2013 in Windows and General: PC, Network, and Other Technical Issues
So I recently got a giveaway code for a "Wrath of Khan" uniform pack.

But EVERY time I load the page and try to input the code and hit submit, it doesn't load the followup page at all.

I've even tried another webbrowser.

Is that page bugged/being fixed?
Post edited by kalavier on

Comments

  • linuxkn1ghtlinuxkn1ght Member Posts: 40 Arc User
    edited November 2013
    Also having this problem, tried in Firefox and IE.

    Would like to redeem this before it is gone :)
  • antares1170antares1170 Member Posts: 1 Arc User
    edited November 2013
    Can't get the code to activate if the page won't load
  • tehbubbalootehbubbaloo Member Posts: 2,003 Arc User
    edited November 2013
    the codes dont expire
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  • linuxkn1ghtlinuxkn1ght Member Posts: 40 Arc User
    edited November 2013
    OK good, but what I meant by "before it's gone" as in the promo ends, and they no longer accept the keys, but if the codes don't expire then that is good at least.
  • kurgan2001kurgan2001 Member Posts: 71 Arc User
    edited November 2013
    ugh .. c'mon guys, get the redeem key page fixed please.

    edit: also, why can't we just redeem keys from inside the game client .. would make much more sense as it's already connected to the database.
  • kevinthewhitekevinthewhite Member Posts: 0 Arc User
    edited November 2013
    Hope they get this fixed FAST, I've been wanting my "Wrath Of Khan" Costume for FOREVER and I REALLY don't want to miss this chance because of some bug or something.
  • donutsmasherdonutsmasher Member Posts: 0 Arc User
    edited November 2013
    Still needs fixing guys. Can we get some sort of official response please?
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  • georgedpgeorgedp Member Posts: 113 Arc User
    edited November 2013
    tehbubbaloo wrote: »
    the codes dont expire
    thanks for the info, i ll just store the code and wait the fix...someday...:rolleyes:
  • blevokblevok Member Posts: 0 Arc User
    edited November 2013
    same here...
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    Kalek shel'tek!

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  • sunseahlsunseahl Member Posts: 827 Arc User
    edited November 2013
    Add us to the list...

    http://sto-forum.perfectworld.com/showthread.php?t=928181
    Member of the "Disenchanted"
    drowrulesupreme wrote: »
    We don't want what the Feds have. We want the equivalent. We want fairer treatment. Concern, desire, greed to some extent, and passionate belief that the enough people would buy KDF items to make it worth Cryptic's while.
  • age03age03 Member Posts: 1,664 Arc User
    edited November 2013
    This is not thier problem it is that sites problem.
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  • donutsmasherdonutsmasher Member Posts: 0 Arc User
    edited November 2013
    age03 wrote: »
    This is not thier problem it is that sites problem.


    Err, the error is with Cryptic's website, how is this not their problem?
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  • kurgan2001kurgan2001 Member Posts: 71 Arc User
    edited November 2013
    age03 wrote: »
    This is not thier problem it is that sites problem.

    Even an invalid key will generate a page saying the key is invalid. This is an issue with the redeem key page itself as nothing is generated and a 500 error (internal server error) page is displayed.
  • age03age03 Member Posts: 1,664 Arc User
    edited November 2013
    They aren't giving the uniform away only MMORPG site is as i just read on my facebook.You need to go here to get it.

    http://www.mmorpg.com/giveaways.cfm/offer/475/Star-Trek-Online-Wrath-of-Kahn-Uniform-Giveaway.html
    [SIGPIC][/SIGPIC]Age StarTrek-Gamers Administrator
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  • eurialoeurialo Member Posts: 667 Arc User
    edited November 2013
    I have the same issue.
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  • kurgan2001kurgan2001 Member Posts: 71 Arc User
    edited November 2013
    age03 wrote: »
    They aren't giving the uniform away only MMORPG site is as i just read on my facebook.You need to go here to get it.

    How do you think the code is entered? It's not entered on that site. You GET the code from there but you have to go to the STO site to input the code. That's the issue. When we try to enter the code on the STO site, it goes to either a blank white screen or a 500 (internal server error) screen.
  • age03age03 Member Posts: 1,664 Arc User
    edited November 2013
    Then report it to support and why end up making an acount over there just buy it with zen 250 I think.

    It is missing the pants, skirt and boots.
    [SIGPIC][/SIGPIC]Age StarTrek-Gamers Administrator
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  • kurgan2001kurgan2001 Member Posts: 71 Arc User
    edited November 2013
    age03 wrote: »
    Then report it to support and why end up making an acount over there just buy it with zen 250 I think.

    It is missing the pants, skirt and boots.

    1.) It's 550 zen

    2.) it was free

    3.) people have put in support tickets already

    4.) if you have nothing constructive to add, then please leave.
  • kalavierkalavier Member Posts: 132 Arc User
    edited November 2013
    age03 wrote: »
    They aren't giving the uniform away only MMORPG site is as i just read on my facebook.You need to go here to get it.

    http://www.mmorpg.com/giveaways.cfm/offer/475/Star-Trek-Online-Wrath-of-Kahn-Uniform-Giveaway.html

    That site is working fine, it's the cryptic redeem key page that isn't working.

    Yes, some could 'just buy it with zen' but others don't have much or any zen, or are saving it for something else (Like ships maybe).

    Regardless, it needs fixed.
  • sunfranckssunfrancks Member Posts: 3,925 Arc User
    edited November 2013
    I got the site to work in chrome. Just took a while to load each page.

    I would imagine lots of people are trying to do the same thing, hence the page buckling under the pressure..
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  • bobbydazlersbobbydazlers Member Posts: 4,534 Arc User
    edited November 2013
    donutsmasher wrote: »
    Err, the error is with Cryptic's website, how is this not their problem?

    What is a key?

    A key is a unique 25 character alpha-numeric code which may be used to redeem a promotional item, subscription, C-Store Points, or to activate a retail copy of Star Trek Online.

    as the code I got from this site is only 7 characters long the problem may lie here.

    When I think about everything we've been through together,

    maybe it's not the destination that matters, maybe it's the journey,

     and if that journey takes a little longer,

    so we can do something we all believe in,

     I can't think of any place I'd rather be or any people I'd rather be with.

  • meedacthunistmeedacthunist Member Posts: 3,085 Arc User1
    edited November 2013
    Actually, not true. I was able to redeem my key for Wrath of Khan uniform, yesterday.

    It had 7 digits and worked. Not like my Fed is not a spare Dilithium mule, but now it will be well dressed Dilithium mule.

    If people can't redeem keys today, it looks like the website is overloaded. It's just PWE websites being sloppy. Not the first problem with websites here.
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  • bobbydazlersbobbydazlers Member Posts: 4,534 Arc User
    edited November 2013
    meedacthunist wrote: »
    Actually, not true. I was able to redeem my key for Wrath of Khan uniform, yesterday.

    It had 7 digits and worked. Not like my Fed is not a spare Dilithium mule, but now it will be well dressed Dilithium mule.

    If people can redeem keys today, it looks like the website is overloaded.

    cool, I stand corrected.

    When I think about everything we've been through together,

    maybe it's not the destination that matters, maybe it's the journey,

     and if that journey takes a little longer,

    so we can do something we all believe in,

     I can't think of any place I'd rather be or any people I'd rather be with.

  • neotrident12neotrident12 Member Posts: 287 Arc User
    edited November 2013
    Getting the same error too. Does anyone know of a site that still has TMP and TOS Mirror uniform keys? The ones I have checked have ran out :(

    In case anyone is interested the Bajoran Uniform is here; http://mmohuts.com/giveaways/star-trek-online-bajoran-uniform-giveaway

    But since I can't access the Redeem Key page I can't tell if it works yet.
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  • pwebranflakespwebranflakes Member Posts: 7,741
    edited November 2013
    The web team is investigating. Thanks for the reports.

    Cheers,

    Brandon =/\=
  • williamjanewaywilliamjaneway Member Posts: 33 Arc User
    edited November 2013
    Any ETA Brandon? Good news though that it is being looked into! :)

    Will
  • neotrident12neotrident12 Member Posts: 287 Arc User
    edited November 2013
    Thanks BranFlakes, I don't suppose you can tell me where else I can find a TMP or TOS Mirror Uniform giveaway :p
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  • xyzyzxxyzyzx Member Posts: 3 Arc User
    edited November 2013
    Same issue,
    redeemed the code 2 days ago.
    Says it was applied but is not adjusting in tailor.
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited November 2013
    This is now resolved! The redeem page is working once again.
    xyzyzx wrote: »
    Same issue,
    redeemed the code 2 days ago.
    Says it was applied but is not adjusting in tailor.

    After applying the key, you then have to redeem the costume from the C-Store in-game, per the instructions that were on the site giving out the code :)

    Cheers,

    Brandon =/\=
This discussion has been closed.