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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Crashing

tinnydancertinnydancer Member Posts: 1
edited November 2013 in Windows and General: PC, Network, and Other Technical Issues
I am running an M18xR2 Alienware laptop:

OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7601 Service Pack 1 Build 7601
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~2801 Mhz
BIOS Version: Alienware A11, 5/17/2013
Total Physical Memory: 32,718 MB
Available Physical Memory: 28,580 MB
Virtual Memory: Max Size: 65,435 MB
Virtual Memory: Available: 60,411 MB

With dual NVIDIA GeForce GTX 675M video cards. Ever since the 11/12/13 release of season 8 when I start the game all of the lights on my keyboard and the Alienware Logo below the screen begin to flash randomly. I attempted to stop this by changing my Alienware Command Center/AlienFX lighting Theme but eventually ended up uninstalling that application entirely.

The other more disturbing issue is randomly while playing STO especially when I am in space combat my laptop will crash with BSOD code 0x00000116 and indicating that the cras was caused by the NVIDIA nvlddmkm.sys driver.

I have updated that driver as well as a few other and I have updated Window and completed all the other suggestions that Dell Customer Support has made including backing off my video settings and the random crashes continue.

Any suggestions?
Post edited by Unknown User on

Comments

  • stoutesstoutes Member Posts: 4,219 Arc User
    edited November 2013
    Alright, you're running a laptop. Let see..

    I've experienced this problem 3 times with Acer laptops. This was caused by an plug-on Graph card which heated up way too much. Like railroads it tended to bend under the heat (and by doing so severing some links and/or causing timing errors and one time a short circuit).

    You may and/or may not have anything helpful with this, but you can at least try to see if the problem's there when you tone down your GFX settings.

    I was able to get 10C drop by changing my lightning quality to low.
    maxvitor wrote: »
    Nerf is OP, plz nerf
    That's quite the paradox, how could you nerf nerf when the nerf is nerfed. But how would the nerf be nerfed when the nerf is nerfed? This allows the nerf not to be nerfed since the nerf is nerfed? But if the nerf isn't nerfed, it could still nerf nerfs. But as soon as the nerf is nerfed, the nerf power is lost. So paradoxally it the nerf nerf lost its nerf, while it's still nerfed, which cannot be because the nerf was unable to nerf.

    I call it, the Stoutes paradox.
  • smokinssoulmatesmokinssoulmate Member Posts: 0 Arc User
    edited November 2013
    to fix the blue screen of death stop error "0x00000116" in Windows 7. The error "0x00000116" occurs when there is a compatibility issue between the graphic card, the hardware or its driver.

    Step 1 -- When does the error appear

    The blue screen of death stop error 0x00000116 will splash when Windows is booting and then your system will restart automatically.

    Step 2 -- Open Windows in Safe Mode

    In order to resolve the problem, you will have to restart your computer. When the computer is restarting, hold the F8 key for the Advanced Boot Options. From there, select the Safe Mode option and press the enter key.

    Step 3 -- Open Computer Properties

    After the Windows boots up in safe mode, open the Start menu and right click on Computer. From the drop down menu, select the Properties option.

    Step 4 -- Open Device Manager

    Once the System Properties window opens, click on the Device Manager.

    Step 5 -- Uninstall display adapter

    As a result, the Device Manger window will open up. Over there, we will expand the Display adapters and you will notice that the SVGA 3D Display Adapter is installed in our computer. We will right click on it and select the Uninstall option.

    Step 6 -- Agree to uninstall

    With that done, a confirmation pop window will open; click on the Ok button to remove this device.

    Step 7 -- Restart your computer

    Now close all the open windows and restart your computer in normal mode.
    When the Desktop appears, go to the notification area and you will notice that the callout will appear. Click on it in order to view the status.

    Step 8 -- Restart after Driver Software Installation

    As a result, the Driver Software Installation window will open and it will start installing the Video Driver which is compatible with your windows.
    Once the installation completes, it will ask you to restart the windows in order to apply the changes. Click on the Restart Now button.
    With that done, the system will restart and you will notice that the BSOD error "0x00000116 will not appear anymore and your windows will run smoothly from now onwards.

    Source : http://www.youtube.com/watch?v=vPt78weVKac
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  • tinnydancertinnydancer Member Posts: 1
    edited November 2013
    smokinssoulmate wrote: »
    to fix the blue screen of death stop error "0x00000116" in Windows 7. The error "0x00000116" occurs when there is a compatibility issue between the graphic card, the hardware or its driver.

    Step 1 -- When does the error appear

    The blue screen of death stop error 0x00000116 will splash when Windows is booting and then your system will restart automatically.

    Step 2 -- Open Windows in Safe Mode

    In order to resolve the problem, you will have to restart your computer. When the computer is restarting, hold the F8 key for the Advanced Boot Options. From there, select the Safe Mode option and press the enter key.

    Step 3 -- Open Computer Properties

    After the Windows boots up in safe mode, open the Start menu and right click on Computer. From the drop down menu, select the Properties option.

    Step 4 -- Open Device Manager

    Once the System Properties window opens, click on the Device Manager.

    Step 5 -- Uninstall display adapter

    As a result, the Device Manger window will open up. Over there, we will expand the Display adapters and you will notice that the SVGA 3D Display Adapter is installed in our computer. We will right click on it and select the Uninstall option.

    Step 6 -- Agree to uninstall

    With that done, a confirmation pop window will open; click on the Ok button to remove this device.

    Step 7 -- Restart your computer

    Now close all the open windows and restart your computer in normal mode.
    When the Desktop appears, go to the notification area and you will notice that the callout will appear. Click on it in order to view the status.

    Step 8 -- Restart after Driver Software Installation

    As a result, the Driver Software Installation window will open and it will start installing the Video Driver which is compatible with your windows.
    Once the installation completes, it will ask you to restart the windows in order to apply the changes. Click on the Restart Now button.
    With that done, the system will restart and you will notice that the BSOD error "0x00000116 will not appear anymore and your windows will run smoothly from now onwards.

    Source : http://www.youtube.com/watch?v=vPt78weVKac



    Been there, done that but thanks.
  • stoutesstoutes Member Posts: 4,219 Arc User
    edited November 2013
    Would you mind installing SpeedFan (if you don't have any temp gauge software) and post which temps you get when you're in-game? (after 10 mins of play).
    maxvitor wrote: »
    Nerf is OP, plz nerf
    That's quite the paradox, how could you nerf nerf when the nerf is nerfed. But how would the nerf be nerfed when the nerf is nerfed? This allows the nerf not to be nerfed since the nerf is nerfed? But if the nerf isn't nerfed, it could still nerf nerfs. But as soon as the nerf is nerfed, the nerf power is lost. So paradoxally it the nerf nerf lost its nerf, while it's still nerfed, which cannot be because the nerf was unable to nerf.

    I call it, the Stoutes paradox.
  • tinnydancertinnydancer Member Posts: 1
    edited November 2013
    stoutes wrote: »
    Alright, you're running a laptop. Let see..

    I've experienced this problem 3 times with Acer laptops. This was caused by an plug-on Graph card which heated up way too much. Like railroads it tended to bend under the heat (and by doing so severing some links and/or causing timing errors and one time a short circuit).

    You may and/or may not have anything helpful with this, but you can at least try to see if the problem's there when you tone down your GFX settings.

    I was able to get 10C drop by changing my lightning quality to low.

    Yes it is a laptop and I have explained to Dell 100 times that it runs to hot but it is not an Acer, it is an Alienware M18xR2, not just an Alienware M18xR2 but a $4000,00+ beast with as I said, dual graphics cards as a matter of fact, I believe I did mention I turned down the graphics settings at the behest of Dell support and it still crashed.

    But thanks.
  • stoutesstoutes Member Posts: 4,219 Arc User
    edited November 2013
    Well, laptops made from $800 or $3000 still use the same basic principles; silicon and metals. Which can give the same behaviour when exposed to excessive heat.

    Now, you wanted help; that's only possible if you give information. Too hot is still an unknown number.
    maxvitor wrote: »
    Nerf is OP, plz nerf
    That's quite the paradox, how could you nerf nerf when the nerf is nerfed. But how would the nerf be nerfed when the nerf is nerfed? This allows the nerf not to be nerfed since the nerf is nerfed? But if the nerf isn't nerfed, it could still nerf nerfs. But as soon as the nerf is nerfed, the nerf power is lost. So paradoxally it the nerf nerf lost its nerf, while it's still nerfed, which cannot be because the nerf was unable to nerf.

    I call it, the Stoutes paradox.
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