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STO Outage - 6/13 [Resolved!]

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  • linyivelinyive Member Posts: 1,086 Arc User
    edited June 2013
    NSA strikes again!
  • babyatreyubabyatreyu Member Posts: 7
    edited June 2013
    sardiajax wrote: »
    Pretty much sums it up, especially 3...

    pando can be uninstalled, so thats not a major concern, but if the primary launcher for the game is utter sh*t, then that is a huge roadblock...its very user un-friendly and very unstable/buggy. Hell mine dosnt even show the server status anymore and the engage button doesnt even light (and the game wont launch unless "rapid launch" is clicked.

    PATHETIC.

    Its funny, eve players were rewarded for a forced down time because of a denial of service attack recently that took the server down for half a day. How many hours since PRE LoR has the server been down because of emergency maintance and just plain server dumps? bout 48 hours total?

    TIME to throw your userbase some love.

    50000 skill points really didnt do much for me though knocked my training down from 30 days to 29 1/2 lol
  • phoenixstarrfirephoenixstarrfire Member Posts: 2 Arc User
    edited June 2013
    What if they got a DDoS attack?
  • droidloverdroidlover Member Posts: 26 Arc User
    edited June 2013
    Company folded...pulled the plug. :rolleyes:
  • talia034talia034 Member Posts: 5 Arc User
    edited June 2013
    Maybe it's TOO simple, TOO obvious...

    http://sto.perfectworld.com/grid_status

    No, don't bother trying it. You know it's not there.

    It just seams, if they wanted to keep customers, they could to do the most basic, simple, obvious, DUH stuff. But NOOOOoooooo!
  • soundwisdomsoundwisdom Member Posts: 248 Arc User
    edited June 2013
    macronius wrote: »
    You are asking a team that took 2 weeks to fix "can't delete email" issue. Are you being rhetorical or something?

    +1 for the giggle I got.
  • briqe51briqe51 Member Posts: 24 Arc User
    edited June 2013
    Your Fight, Your Time, Your Legacy. They got the time part right.
  • codyniz1codyniz1 Member Posts: 14 Arc User
    edited June 2013
    What? Really? What planet are you from? Server went down over an hour ago.

    Sorry. I had been having troubles a few hours ago, then I reinstalled the game. After that the server status was still green for a bit. It went red and I came to the forum. No need to be an TRIBBLE about it.
  • crypticarmsmancrypticarmsman Member Posts: 4,115 Arc User
    edited June 2013
    john53a wrote: »
    Well i find it interesting that they say they are doing server stability fix and then the system is down half the night. They never fix they just keep messing things up. honestly I think the game needs to be revamped right. Somehow someone messed something up and just keeps doing it.
    I mean Dan keeps saying how the servers are stable, I guess he has not played much, I get knocked off still once or twice a night, or have to completely shut game down and restart. I called cable company they came out everything is Ok on their end and my end so that leaves Cryptic.
    Now i will not rant because others can do a better job than me, I just want the game back to where it was stable and playable, not this game that is way too unstable.............

    It may be down half the night, granted but at this point and time, it's been down about two hours. (And yes, they had an network issue Cryptic wide affecting launcher download speeds this morning; but that probably wasn't related to anything specifically in the STO patch as NW and CO were also affected.)

    Also, they didn't have a single server issue this past weekend; and they stopped with the daily maintenance that was going on for about 10 days straight.

    But again, when an unexpected crash happens on the PR front, they can't win. Why?

    - Today they did a patch. Nine or so hours later, we have this server crash. MOB mentality response: The patch MUST have screwed the servers up

    Now, assume we didn't have a patch today; and they even made an announcement stating "We know we normally do maintenance/patching on Thursdays, but were skipping it this week..."

    And we STILL have the server crash we had today. What would the MOB response have most likely been:

    "You guys ALWAYS do maintenance on Thursdays! If you hadn't skipped it this week, this probably wouldn't have happened. I'll take two hours of announced downtime over a night of unexpected downtime, thanks!..."

    In the end the situation is:

    - You (and I) would like to play STO now.

    - We can't because the server has a problem, and they're working on fixing said problem.

    But in the end, no matter what they do, the IT guys can't win. In the end users eyes when a system they want crashes, they'll ALWAYS point to the last date something was done, be it routine maintenance, a patch, a hardware upgrade, etc; and claim "someone must have done something wrong to cause thi0s outage! I want to know who...etc."

    Now, it may sound like I'm defending Cryptic; but again as someone who does IT (and server support), it doesn't matter the scope of the system; when it's down and someone needs it, in the end users eyes it's always "because the IT guys are incompetent..." whether they say it out loud or not, and EVEN if they were praising you (or the team 5 minutes earlier, promising raises, etc because of 'such a good job' on something they may have needed in a pinch that you got from them.

    Downtimes happen. Sometimes it is someone's direct fault; sometimes it's an act of God (IE unexpected hardware failure) - but in my experience whenever it happens the IT support people get (often unfairly) thrown to the wolves.
    Formerly known as Armsman from June 2008 to June 20, 2012
    TOS_Connie_Sig_final9550Pop.jpg
    PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
  • captyoung01captyoung01 Member Posts: 311 Arc User
    edited June 2013
    ravensmith wrote: »
    I think something is seriously wrong. They are prolly all pullin there hair out tryin to figure out why there server wont boot or something else major. Why else would not at least get an eta on when they will have a fix or why its down in the first place.

    I hear Branflake's is on a mini vacation tour in Europe. . . Wouldn't hold my breath on an ETA from anyone else at PWE/Crytic.
  • genrldestructiongenrldestruction Member Posts: 194 Arc User
    edited June 2013
    fadmbambam wrote: »
    These outages happen way too often to be a hardware problem.

    They might be stuck with faulty hardware. I've seen some pretty poorly designed networking equipment. Usually these are the "cheapest option" kind of device (HINT: You get what you pay for). We had some routers that needed to be reset fairly frequently in order to function stably. Or maybe the hardware they have isn't rated for the number of concurrent users that they have been experiencing?

    I know they have had hardware issues recently, and I don't know that they ever resolved them, fully. But you're right, it could be software. I've worked with both sides of the coin and without seeing what they're seeing internally, I wouldn't want to say it's one or the other. It actually doesn't even matter to us what the problem is so long as they develop a long term solution and can effectively implement it.
  • kitsune424kitsune424 Member Posts: 232 Arc User
    edited June 2013
    lspraven wrote: »
    I think the game accidentally deleted some of its files.

    And I was pointing out it deleted some of the character data from the game data and maybe game data files.

    I hope not, I have 3 lvl 50s and 1 lvl 35
    We are the Borg. Existence as you know it is over. Lower your shields and surrender your ships. We will add your biological and technological distinctiveness to our own. Your culture will adapt to service us. Resistance is futile.
  • ernee414ernee414 Member Posts: 3 Arc User
    edited June 2013
    Am I the only one who chuckles every time the connection times out and underneath it says to press the support button for assistance? As if it's going to take you anywhere that you're going to get help...
  • ajma420ajma420 Member Posts: 0 Arc User
    edited June 2013
    As a reward for all the TRIBBLE we put up with for this LoR launch and subsequent "patches" and "fixes" we should each get 1 free c-store ship per account.

    All in favor?
    Light Speed! - No, light speed is too slow. We need LUDICROUS SPEED!

    Ajma420 - Lv 50 Tac - Pride of the Federation
    Catherine The Great - Lv 50 Tac - Pride of the Empire
    Vladimir - Lv 50 Tac - Pride of the Rihannsu Empire
  • lspravenlspraven Member Posts: 15 Arc User
    edited June 2013
    It will probably be fixed tomorrow unless they actually notice the game is down.
  • sereneiasereneia Member Posts: 0 Arc User
    edited June 2013
    Does this mean that the game has evolved so much over the years that it has become a sentient being that decided to take its vengeance upon the expansion by stealing our files?!

    Time to call the Bynars!
    ~Sereneia of Vets Fleet
  • weirdoman1weirdoman1 Member Posts: 0 Arc User
    edited June 2013
    ajma420 wrote: »
    As a reward for all the TRIBBLE we put up with for this LoR launch and subsequent "patches" and "fixes" we should each get 1 free c-store ship per account.

    All in favor?

    Hear, hear.
    Spock: If I were human, I believe my response would be... "Go to hell"... if I were human.

    Data: Captain, I believe I speak for everyone here, sir, when I say, "To hell with our orders." :cool:
  • jakandarjakandar Member Posts: 5 Arc User
    edited June 2013
    the pisser is how cryptic thinks it doesn't need to offer up any explanation. even the generic "We are currently experiencing... blahblahblah...." why should anyone get the discounted LTS or spend any money on a game that is never focused on content, playability, stability, or an STF where the enemies follow the same rules as the players. can't say im ever going to buy a LTS at any price, or even buy Zen tokens ever again.
  • fogerty1fogerty1 Member Posts: 65 Arc User
    edited June 2013
    Has anyone tried to blame Bush for this yet?
    Too Bad, So Sad
    PS: Sollvax, no need to add your worthless wooden nickel comments.


    [SIGPIC][/SIGPIC]
  • captyoung01captyoung01 Member Posts: 311 Arc User
    edited June 2013
    ajma420 wrote: »
    As a reward for all the TRIBBLE we put up with for this LoR launch and subsequent "patches" and "fixes" we should each get 1 free c-store ship per account.

    All in favor?

    Saying "Aye" to this one.
  • hosmericahosmerica Member Posts: 2 Arc User
    edited June 2013
    meimeitoo wrote: »
    Same here.

    Would be nice if they actually put up s courtesy note.

    Agreed. It'd be nice if we all got an email so we knew about game issues without having to log in and check and perhaps an email letting us know the server was back online.
  • adventstoadventsto Member Posts: 0 Arc User
    edited June 2013
    Now the server is showing it's down, hopefully they can resolve this soon it's taken a while
  • corseaucorseau Member Posts: 19 Arc User
    edited June 2013
    Well that's it for me, I'm going back to free to play. Paying monthly to not log on is just plain stupid of me:D
  • ilarion11ilarion11 Member Posts: 0 Arc User
    edited June 2013
    yea free ships!!!! what happens when we hit 100 pages lol
  • bi0f0dd3rbi0f0dd3r Member Posts: 0 Arc User
    edited June 2013
    ernee414 wrote: »
    Am I the only one who chuckles every time the connection times out and underneath it says to press the support button for assistance? As if it's going to take you anywhere that you're going to get help...

    yeah, it's pretty awesome....
  • jrmotorsports88jrmotorsports88 Member Posts: 0 Arc User
    edited June 2013
    no but ill blame obama
  • hexurshexurs Member Posts: 1 Arc User
    edited June 2013
    It's probably my fault... I just purchased 2 LTS's... Now I cannot log... Karma!!!!!!!!
  • sardiajaxsardiajax Member Posts: 67 Arc User
    edited June 2013
    babyatreyu wrote: »
    50000 skill points really didnt do much for me though knocked my training down from 30 days to 29 1/2 lol

    ya, but its SOMETHING...and since most people plan in advance skill training, 50k sp went to an extra half days possible loss for those unable to plan ahead.

    I'll take a days worth of refined dil. We've lost twice that in combined forced down times and server "oopsies"...thats not much to ask.
  • thebluerabbitthebluerabbit Member Posts: 0 Arc User
    edited June 2013
    fogerty1 wrote: »
    Has anyone tried to blame Bush for this yet?

    No. Just stop now. Please.
  • svengali8svengali8 Member Posts: 7 Arc User
    edited June 2013
    ajma420 wrote: »
    As a reward for all the TRIBBLE we put up with for this LoR launch and subsequent "patches" and "fixes" we should each get 1 free c-store ship per account.

    All in favor?

    I am all about that...LOL!!!
This discussion has been closed.