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STO Outage - 6/13 [Resolved!]

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    vegeta50024vegeta50024 Member Posts: 2,336 Arc User
    edited June 2013
    Don't forget our usual community manager is sleeping now due to him being over in europe. It might not get fixed until we have to sleep.

    TSC_Signature_Gen_4_-_Vegeta_Small.png
  • Options
    paladinfury1978paladinfury1978 Member Posts: 35 Arc User
    edited June 2013
    tantho wrote: »
    Personally I think the "After 5 o'clock" tech got a prank phone call and the person told him that pressing Alt+F4 will make him a hero to the entire company. :P

    LOLOLOLOL
    When I used to play Battlefield Vietnam and Battlefield 2, I used to Bold Type *Hit Alt F4 for Cheat menu* to make room on the server for my friends..... Too funny:D
  • Options
    captyoung01captyoung01 Member Posts: 311 Arc User
    edited June 2013
    cptniteuser wrote: »
    Server Problems:

    I would be happy to come work for pwe and do what your company has failed to do.

    1. Setup Mirror Servers Worldwide(Cloud For Non-Techies)
    2. Fire the patch writers / Network Admins
    3. Trash the crappy launcher (big problem)
    4. Trash the pando media booster (bigger problem)
    5. Spend money made on infrastructure upgrades
    6. Dont nerf or punish members instead reward them for dealing with previous company fails.
    7. Dont release new content until other issues are fully fixed.
    8. Move from file based databases that require lots of file locks and defrags to MYSQL.
    9. Dont BS the memberbase.

    Anyone else wish to add to the list?

    10.Make a Fleet version of the Galaxy Class Dreadnought

    All of this combined would make me happy :D.
  • Options
    aoav160aoav160 Member Posts: 443 Arc User
    edited June 2013
    cptniteuser wrote: »
    Server Problems:

    I would be happy to come work for pwe and do what your company has failed to do.

    1. Setup Mirror Servers Worldwide(Cloud For Non-Techies)
    2. Fire the patch writers / Network Admins
    3. Trash the crappy launcher (big problem)
    4. Trash the pando media booster (bigger problem)
    5. Spend money made on infrastructure upgrades
    6. Dont nerf or punish members instead reward them for dealing with previous company fails.
    7. Dont release new content until other issues are fully fixed.
    8. Move from file based databases that require lots of file locks and defrags to MYSQL.
    9. Dont BS the memberbase.

    Anyone else wish to add to the list?

    Sounds like a good start. Cryptic must think that cluster has some other meaning than what it does in the server world.
  • Options
    lspravenlspraven Member Posts: 15 Arc User
    edited June 2013
    It says:

    You have no characters in Star Trek Online! To create a character, go to the http://sto.perfectworld.com/download


    And everyone has access to this unless they don't have an account on this site.

    You click my account, then you click character transfer.
  • Options
    lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    edited June 2013
    You mean server. They gave the rest to Neverwinter.
    KBF Lord MalaK
    Awoken Dead
    giphy.gif

    Now shaddup about the queues, it's a BUG
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    thegreathibikithegreathibiki Member Posts: 98 Arc User
    edited June 2013
    Because of this, I doubt I shall get to play in the mirror event. This displeases me. I purposely got on to play this.
  • Options
    sereneiasereneia Member Posts: 0 Arc User
    edited June 2013
    genrldestruction wrote: »
    All my game files are there...

    EXCEPT the one thats named Loginflawlessly.txt

    that one seems to have vanished....damn them all!
    ~Sereneia of Vets Fleet
  • Options
    thebluerabbitthebluerabbit Member Posts: 0 Arc User
    edited June 2013
    aoav160 wrote: »
    Sounds like a good start. Cryptic must think that cluster has some other meaning than what it does in the server world.

    The "cluster" they're use to is followed by a select 4-letter word.
  • Options
    lspravenlspraven Member Posts: 15 Arc User
    edited June 2013
    Just to show what folder I will post my directory.

    D:\Games\Cryptic Studios\Star Trek Online\Live\Localdata

    and the only file instead of the usual 12 or so files:

    Gameprefs.Pref
  • Options
    babyatreyubabyatreyu Member Posts: 7
    edited June 2013
    cptniteuser wrote: »
    Server Problems:

    I would be happy to come work for pwe and do what your company has failed to do.

    1. Setup Mirror Servers Worldwide(Cloud For Non-Techies)
    2. Fire the patch writers / Network Admins
    3. Trash the crappy launcher (big problem)
    4. Trash the pando media booster (bigger problem)
    5. Spend money made on infrastructure upgrades
    6. Dont nerf or punish members instead reward them for dealing with previous company fails.
    7. Dont release new content until other issues are fully fixed.
    8. Move from file based databases that require lots of file locks and defrags to MYSQL.
    9. Dont BS the memberbase.

    Anyone else wish to add to the list?

    I say we send you to work there
  • Options
    vondrifunvondrifun Member Posts: 1 Arc User
    edited June 2013
    Well Obviously they must be working on the prob.. I was able to log on after the update then server froze on me later in the afternoon and have not been able to log on since.:mad:
  • Options
    bi0f0dd3rbi0f0dd3r Member Posts: 0 Arc User
    edited June 2013
    vegeta50024 wrote: »
    Don't forget our usual community manager is sleeping now due to him being over in europe. It might not get fixed until we have to sleep.

    lol, so if he's sleeping cryptic comes to a screeching halt?
  • Options
    ukcaptain420ukcaptain420 Member Posts: 345 Arc User
    edited June 2013
    aoav160 wrote: »
    Sounds like a good start. Cryptic must think that cluster has some other meaning than what it does in the server world.
    Cryptic's custers
    SCM - Infected(S) - DMG Out: 11,776,567 DPS: 114,224.70 (28.7% of Team) - Pinky@ukcaptain420
    I reserve the right to have a completely different standpoint depending on my mood.
  • Options
    aoav160aoav160 Member Posts: 443 Arc User
    edited June 2013
    babyatreyu wrote: »
    I say we send you to work there
    No not work there, take over.
  • Options
    ondolindeondolinde Member Posts: 25 Arc User
    edited June 2013
    Oh to hell with it. Might as well log into Second Life and deal with viewer support issues. At least that is something I can do something about.
  • Options
    sebajssebajs Member Posts: 22 Arc User
    edited June 2013
    cptniteuser wrote: »
    Server Problems:

    I would be happy to come work for pwe and do what your company has failed to do.

    1. Setup Mirror Servers Worldwide(Cloud For Non-Techies)
    2. Fire the patch writers / Network Admins
    3. Trash the crappy launcher (big problem)
    4. Trash the pando media booster (bigger problem)
    5. Spend money made on infrastructure upgrades
    6. Dont nerf or punish members instead reward them for dealing with previous company fails.
    7. Dont release new content until other issues are fully fixed.
    8. Move from file based databases that require lots of file locks and defrags to MYSQL.
    9. Dont BS the memberbase.

    Anyone else wish to add to the list?

    Cptniteuser for president!
  • Options
    jrmotorsports88jrmotorsports88 Member Posts: 0 Arc User
    edited June 2013
    I find it funny in anyother major mmo they post in the fourms that the servers down and post a eta or that there atleast working on the issue
  • Options
    irishmanseanirishmansean Member Posts: 1 Arc User
    edited June 2013
    Could not have happened at a worse time. I was on a mission. And it was being glitchy during the ground part of it, killed the last of the Romulans, and I was trying to beam up to my ship... Nothing happened. I mean the transporter happened and then nobody of my characters. Tried moving and I was moving but I was still physical. Tried aborting the mission, no go. And all of a sudden I'm disconnected.

    Please tell me I get back to my game to finish this mission with NOT losing everything.
  • Options
    lspravenlspraven Member Posts: 15 Arc User
    edited June 2013
    Ok.

    Everyone do this.

    In the game launcher click options then click force verify then click ok.

    That should begin checking the files.

    And as far as I can see the game directory is missing a bunch of them.

    And I mean the actual game data files.
  • Options
    red01999red01999 Member Posts: 0 Arc User
    edited June 2013
    usmc1980 wrote: »
    Things like this don't "just happen"... it's plain sloppy programming... they have a test server <== USE it... paying for a LTS at this point with all the bugs and failures is a lot like buying a brand new car and watching it rust away because you can't drive it.

    Part of the problem is that MMO development is, I'm sure, considerably different than other types of software development. Especially given the very rapid turnaround cycle, need for constant upgrades and enhancements, etc. etc. It's just not a very stable platform, especially since the feature set is fluid, and since it needs daily care and feeding, unlike a lot of business-type programs that can run for years straight without any interruption. Additionally they've got at least two to three games running off the same engine code base, which doesn't even include whatever code must be game-specific.
  • Options
    austg76austg76 Member Posts: 56 Arc User
    edited June 2013
    The Server of STO...

    Darmok on the ocean...


    Anger at the withdraw


    lol
    What a World...Server Crash...Respawn....borg Invades ...Respawn...
  • Options
    babyatreyubabyatreyu Member Posts: 7
    edited June 2013
    ondolinde wrote: »
    Oh to hell with it. Might as well log into Second Life and deal with viewer support issues. At least that is something I can do something about.

    Agreed, def Agreed
  • Options
    spudman67spudman67 Member Posts: 33 Arc User
    edited June 2013
    jrmotorsports88 wrote: »
    I find it funny in anyother major mmo they post in the fourms that the servers down and post a eta or that there atleast working on the issue

    That's because they know what they are doing. Cryptic and PWE... Not so much.
  • Options
    thebluerabbitthebluerabbit Member Posts: 0 Arc User
    edited June 2013
    jrmotorsports88 wrote: »
    I find it funny in anyother major mmo they post in the fourms that the servers down and post a eta or that there atleast working on the issue

    To be fair, they usually do here as well. They just haven't this time for some reason.
  • Options
    tewha7tewha7 Member Posts: 68 Arc User
    edited June 2013
    lspraven wrote: »
    Just to show what folder I will post my directory.

    D:\Games\Cryptic Studios\Star Trek Online\Live\Localdata

    and the only file instead of the usual 12 or so files:

    Gameprefs.Pref

    For what it's worth, I looked back over my snapshots. I've only ever had one file there since I joined on May 10th. My guess is they changed how this works sometime between when you last checked and May 10th.
  • Options
    locutusnrglocutusnrg Member Posts: 17 Arc User
    edited June 2013
    Branflakes is touring the European PWE Stations from what i hear?! its almost 5 am there. Server crashed and no one at PWE is aware of it yet that we know of so there is no time frame and TO add id freely give my cell phone out so if this happened peeps could call and say hey servers out and fix it. :)

    Loqtus2 of UNIMATRIX-001 HIVE MIND
    LOQTUS2 of UNIMATRIX-001
    HIVEMIND
  • Options
    eugenesyseugenesys Member Posts: 115 Arc User
    edited June 2013
    lspraven wrote: »
    ACTUALLY, IT IS WORSE THAN THAT.

    I am obviously the first person to notice what is wrong.

    To find out follow these steps:

    1. Go to your Star Trek Online folders.

    2. Open the Star Trek Online folder.

    3. Open the Live folder.

    4. Open the Local Data Folder.

    5. Guess what is missing.

    *Hint: It has something to do with why we can't get any of our characters.*

    *Bigger Hint: Go to here and see what it says: http://sto.perfectworld.com/community/tribble-test *


    *Tip instead of Hint: In the Local Data Folder all of the local game files except the one are missing.*

    *Helping Tip: Try using the live server now all it will do is freeze and not do anything, except show logging in or whatever.*


    This is useless data unless there is an interpretation, to form a semblance of information
  • Options
    fafreyxcfafreyxc Member Posts: 14 Arc User
    edited June 2013
    cptniteuser wrote: »
    Server Problems:

    I would be happy to come work for pwe and do what your company has failed to do.

    1. Setup Mirror Servers Worldwide(Cloud For Non-Techies)
    2. Fire the patch writers / Network Admins
    3. Trash the crappy launcher (big problem)
    4. Trash the pando media booster (bigger problem)
    5. Spend money made on infrastructure upgrades
    6. Dont nerf or punish members instead reward them for dealing with previous company fails.
    7. Dont release new content until other issues are fully fixed.
    8. Move from file based databases that require lots of file locks and defrags to MYSQL.
    9. Dont BS the memberbase.

    Anyone else wish to add to the list?

    Well, fortunately for anyone that actually works in IT, we know by what you just posted you have no idea what your talking about.

    That others listened and went "Ohh YEaa" proves the Lemming Theory beyond a doubt.

    :)

    Regards,
    [SIGPIC][/SIGPIC]
  • Options
    bi0f0dd3rbi0f0dd3r Member Posts: 0 Arc User
    edited June 2013
    jrmotorsports88 wrote: »
    I find it funny in anyother major mmo they post in the fourms that the servers down and post a eta or that there atleast working on the issue


    "Working as Intended"
This discussion has been closed.