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Vote Of No Confidence
equinox976
Member Posts: 2,304 Arc User
Having played quite a few Perfect World games, I can say one thing for them, they may be cash cow money grabbers, but they know how to keep things running smoothly.
Cryptic unfortunately has shown a complete lack of professionalism, mail still cannot be deleted, STF' and other que's are still kicking you out after five seconds.
I could go on forever, but suffice to say most of the problems now being reported where told to cryptic during open and closed beta.
If Cryptic are unwilling or unable to continue running this game and provide a service people are paying for (stipend still missing) I really don't think they deserve to remain running this franchise.
For instance the 'work around' currently offered to delete mail is to download another cryptic game and do it from there. If I find TRIBBLE in my McDonalds burger, I dont expect to be told to go to another branch to have it sorted out.
I really am very disappointed at the lack of service being provided, and although the game is available FTP, many people do still pay a subscription and its simply not acceptable.
Perfect world is a huge company with huge resources, I am surprised they allow such shoddy service, if only because its losing them money (four silver players I know have left, and have no intention of comming back, not because of server problems which are expected, but because of the ongoing bugs) I think its time for Cryptic to shape up or ship out.
In this competitive MMO world, there simply is no room for this level of poor service.
Cryptic unfortunately has shown a complete lack of professionalism, mail still cannot be deleted, STF' and other que's are still kicking you out after five seconds.
I could go on forever, but suffice to say most of the problems now being reported where told to cryptic during open and closed beta.
If Cryptic are unwilling or unable to continue running this game and provide a service people are paying for (stipend still missing) I really don't think they deserve to remain running this franchise.
For instance the 'work around' currently offered to delete mail is to download another cryptic game and do it from there. If I find TRIBBLE in my McDonalds burger, I dont expect to be told to go to another branch to have it sorted out.
I really am very disappointed at the lack of service being provided, and although the game is available FTP, many people do still pay a subscription and its simply not acceptable.
Perfect world is a huge company with huge resources, I am surprised they allow such shoddy service, if only because its losing them money (four silver players I know have left, and have no intention of comming back, not because of server problems which are expected, but because of the ongoing bugs) I think its time for Cryptic to shape up or ship out.
In this competitive MMO world, there simply is no room for this level of poor service.
Post edited by equinox976 on
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Comments
See ya. Don't let the door hit you on the way out.
And nothing of value was lost.
Thank you for your valuable input.
P.S: I have been playing since the game launched, it has Nothing, NOTHING to do with fixing X bug in X time scale, but thank you for the attempted troll.
Then you have inadequately explained your 'flounce' post. If you are NOT leaving due to X bug being fixed fast enough to satisfy you - since that's all you bring up - why are you flouncing?
Their response was childish, but so was your OP. **** happens, and to make a thread crying about how you think you have a say in whether or not a company deserves to run the game you play is absurd.
Learn to live with it. People in the world have it way worse than you with your first world problems. Grow up.
Its a 'first world' problem yes. But I deal with things as they come along.
For instance, I give to charity. I campaign about certain injustices, and donate to them to.
I volunteer where I can.
And when I am not happy about a service I am paying for, I complain about it.
I am an active subscriber, and I would assume I have the right to complained I i am not happy. If they would prefer me as a non-subscriber, thats fair enough it will happen of its own accord soon enough.
As to me deciding if they are allowed to run the game or not, I didnt say that was for me to decide, the opening title was 'Vote of no confidence'
I do not assume I have any more say in the matter than any other player, including yourself.
To quote voyager's DR:
I'll complain if I want to... I find it comforting!
And for the record, I agree with the OP 100%.
As to your issues:
Given other issues in the game, the mail thing (while annoying since I do a lot of selling on the exchange) is not something to get overly heated about.
The Queue issue (as far as I can tell) occurs most often when transferring from social maps (ESD, New Romulas, etc etc), and much less often when transferring from sector space. Not a perfect answer, but possibly a little help.
I am neither excusing, nor making excuses for, Cryptic. However, not knowing what else they are working on, one can not make judgement calls on what takes priority since you are only working with a limited amount of information. Given the server stability issues recently... both of the issues you mentioned (to me) would take a lower priority.
Star Trek Online, Now with out the Trek....
Flounce? is that to say they fix it or I will leave?
You misunderstand me. I have said people I know have left because of the way things are going.
My own stance is that I would like somebody else to take over if Cryptic cannot provide the level of service that I feel is acceptable.
Is what I feel acceptable what everyone else feels acceptable? No!
And that is the whole point of the title of this thread, vote of no confidence.
I am not speaking for anyone else, only for myself. I dont put words in anyone mouths, this is simply my opinion, its not a a 'flounce'. If i am understanding you correctly.
Again this is a misunderstanding.
Perhaps because I come from a business background. I am not (and cannot) threaten cryptic or anyone else.
A vote of no confidence is a suggestion that if the person/people in charge cannot provide the expected service, that the collective (or people in charge) should remove them and put another person/people in place.
That is not to say that I feel I am the person to make this decision. Thus the title.
This.
Cryptic is doing juuuuuuuust fine.
Bugs are to be expected after such a huge release, additionally, Cryptic is working to fix these bugs.
Great release, keep up the good work Cryptic, I MUCH prefer devs that communicate with us over Korean devs that are but a myth you won't ever be able to speak directly to like with every generic Korean MMO.
It's an MMO, persistent Beta until the dreaded day it goes into maintenance mode, none of this is anything new if you play mmos.
im forced to wonder exactly what kind of power CBS really holds over cryptic... I mean we've never seen any kind of official endorsement in this game from CBS other than the copyright logo. I wonder if a letter writing campaign to CBS wouldn't do us any good?
How long are people going to keep repeating this over and over? We're going on nearly two weeks with hardly any of the major bugs fixed aside from the ones that outright made it impossible to play, and with barely any acknowledgement outside of that they may or may not be looking into it. At what point do you finally admit that they could really be doing a better job of it?
Yes I know how it 'goes' with cryptic, in my experience with other MMO's (even other perfect world MMO's) this is not how it 'goes.
Yes its what is expected from cryptic, but its not the kind of service I find acceptable, thus the original post.
Given the misunderstandings I've had thus far with the thread, it seems I did not express myself astutely enough so I stop it here. That is not to say anyone else is at fault, but myself
How silly of Cryptic to focus on those first! Oh, my. They should've fixed the mail bug before actually letting people play! Those silly, goofy guys!
But, still waiting for OP to detail what he believes is an unacceptable "level of service", after explicitly stating it was NOT about bugs being fixed fast enough to satisfy him.
Although I am leaving the thread as I stated, I wanted to address this.
The level of service I find acceptable is strictly personal.
For instance I pay for a gold level service which involves a stipend each month, for the past 3 months this stipend has not been provided on time (two weeks late currently, its been later in previous months)
This is something I actively pay for, and if it was a satellite/cable service being consitantly late 3 months on the trot, I would not find this acceptable.
I hope this clears up the bug/service/acceptable thing.
Cheers.
Thanks for that straw man. I never said they shouldn't have dealt with the game-breaking bugs first, but they have had over a week since they seemingly dealt with those, and meanwhile all the rest have remained rather untouched. Besides the mail bugs, we have the PvE queues, the allegedly malfunctioning gold farmer spam filter that's auto-perm-banning players for innocuous phrases but which is "working as intended," and numerous others. All the while it seemed as though they had their hands full just keeping the server stable, requiring nearly daily downtimes for the first week and a half. When does it just seem a bit absurd? Amusingly enough, I post this as we are in the midst of yet another unscheduled outage.
Mail and some warp outs, while annoying, are not their top priority... and rightfully so.
Game availability vs. minor annoyances... I pick availability.
Edit: Personally, I would implement a code release freeze until the server stability issue has been put to rest, for at least a week). Unless, of course, it is determined that a particular piece of code is causing the stability issue.
Star Trek Online, Now with out the Trek....
Except nobody threatend to leave.
Every bit of press that Cryptic has released in regards to Legacy of Romulus has included the bugs and server instability ad infinitum. I can appreciate the opinions you have on the game, but what you're proposing is simply not going to happen. They're not going to pass the franchise onto another studio and that probably, at its core, is simply because they've paid for the Star Trek license.
STO is technically a free to play game. If you're unhappy with the state of it, stop giving them your money until they've produced a product that you're comfortable paying for.
Thank you,
Finally somebody who read what I actually wrote, even if they don't agree with me
I am not threatening to leave, and I am passionate about the game, and like it very much
Yeah it sucks there's so many bugs and it sucks your stipend isn't paid on time, but honestly, no one's forcing you to keep paying the sub. I bought a LTS when the game released and have taken many breaks only to come back with a much increased interest and dedication. Cryptic is a decent development house, but they just don't have the resources of Blizzard or EA etc. I always remember that when I get mad at bugged or incomplete gameplay.
lol if you had been playing from the star then you should be use to all this downtime etc as at the start it was like this...... nice try at doing a klingon and telling a white lie
Oh I know you didn't threaten to leave, but you're still giving them exactly what they want: your money. You can continue to play the game and keep up-to-date with it for free until they've reached the level of quality you'd like, and then reward them by giving them your money again.
FIX EM GUYS
ta for a little rant :P
P.s as i type this the sever has been down for almost a hour just crashed like that had my ship 40 mins so yeah ta guys
[/SIGPIC]
How is this a lack of 'professionalism'? I love it when people toss that word around and pretend it adds some kind of gravitas to their complaint.
Being unprofessional about issues would be if Cryptic responded to the bug reports with "eh, too bad". They have responded to the bug reports, and claim to be working to fix them. Being 'professional' means to respond to customer concerns in a concise, polite manner, regardless of the fact that the customer is calling you incompetent, stupid, or whatever other insults are being thrown.
The only lack of dignity I see around here is the crowds of immature crybabies throwing rage-tantrums because, God forbid, an MMO with a history of having bugs after updates... shockingly... has bugs after an update.
Get lucid.
Who cares?
Sorry, but the people who decide if Cryptic should run the game are CBS and PWI. The input of the customers in that regard is completely and utterly irrelevant. The only think CBS cares about is the money and the only thing PWI looks at is their stock price.
Oddly enough, Bank of America and Barclays recently upgraded the stock.
I'm sure that customers in this day and age are still convinced they matter, but the ugly truth is you don't. A subscriber who doesn't use the C-store brings in, what , a couple of hundred dollars a year? Lifetime members bring nothing at all , that money's already spent. If they lose lifetime members, they have zero loss, and losing a subscriber is literally offset by a few people buying fleet mods and keys.
It's much more productive, instead of ranting, to take a longer view of the situation and realize that the first month after every release has been a disaster and this one is no different.
I believe they posted that work around as a suggestion to aid those who were concerned about losing exchange sales so that people wouldn't lose money while Cryptic attempted to pin down the bug. If you can find a dev post saying "We're not fixing this bug because you can check your mail in Champions" then I'll apologize, but if you can't I'll continue to suggest your histrionics are mostly hyperbole. The company trying to find ways to let people operate while they find and correct the bug is a good thing, but people always try to find a negative in the positive.
Don't like it? Unsubscribe.
I'm sorry, but really, that's all you can do. If you feel like Cryptic is wasting your money, then you should unsubscribe. Cryptic has not, and will not, bother listening to it's customers. It either cannot or will not take responsibility for it's failures and more than likely, given past reactions, as long as the majority of players are logging in regularly and buying zen and playing the game, they'll assume a certain percentage of people can't be appeased.
In other words, your opinion has already been written off by Cryptic. If they lose five subscribers, they'll offset the loss somewhere else. What they don't seem willing to do is bother to engage in meaningful conversation with the customers, so I'm not sure why you think pissing into the wind in this manner will achieve anything.
Well, given PWI 's track record, I'm fairly sure if they were unhappy with Cryptic they'd have taken action by now. I'm not giving Cryptic a free pass. I'm not saying people can't waste minutes of their life posting their opinion. (My excuse I'm waiting on pizza and dodging wife aggro. )
But this concept of "I'm a CUSTOMER! You have to LISTEN to me!" is so laughable that you'd be better served growing up and dropping it. When I am unhappy with a company's service, I quietly tell them why and leave. That's what I did in SWTOR and WAR and EVE and other games I decided to write off.
In a 'competitive' MMO market, there's only one Star Trek MMO.