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Maintenance Announcement (May 26, 2013 - 7AM PDT) [Complete!]

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  • defcon1776defcon1776 Member Posts: 313 Arc User
    edited May 2013
    guilli88 wrote: »
    On top of that, the sheer lack of communication from the dev team is atrocious. No word on which bugs they're investigating, what has internally been fixed already, what is coming when.

    I -hope- they lose a lot of costumers due to this lack of communication. The only way for a business to learn is to take away their income!

    Captain Montgomery Scott: Inform them of what? A new weapon that's invisible? Raving lunatics, that's what they'll call us! They'll say we're so desperate to exonerate the captain that we'll say anything.
    "If you can't take a little bloody nose, maybe you ought to go back home and crawl under your bed. It's not safe out here. It's wondrous, with treasures to satiate desires both subtle and gross. But it's not for the timid." Q
    Join the 44th Fleet. [FED and KDF] Apply Online: startrek.44thfleet.com
  • dllmmodllmmo Member Posts: 233 Arc User
    edited May 2013
    zachy011 wrote: »
    I'm guessing a stability update means less crashes? It made me mad when they had to take the share down for "Emergancy Maintenence" so maybe more servers?
    thorkent wrote: »
    Again, again, and again blaming for not testing things on Tribble. You can keep anything in a test server for one year, 2 years... doesen't matter, when you go live problems, and bugs gonna happen. Why? look at the queues of first days 10k 20k. You never gonna have so many ppl on a test server. And it's quite impossible to check everything, always some bugs find her way to live servers and when that happen maintenances are a must. I'm happy with that? ofc not, but is how this world works.
    Bugs must be studied before can be solved (and devs must be pretty sure that their solution nos broke anithing else). Cause that bugs must be solved one at time, and some of them are easier than others so we must learn to be patient. Otherwise the best thing we can do is uninstall the game.

    Sorry for my english, I'm working on improve it but I'm a slow and lazy learner.

    True and yet not all correct.
    This is THE worst testing ever seen. You tress test a week and find a monumental amount of bugs. Choosing to correct them with massive patches, days before launch. What doesn't give the time to test it. Further more, all this server lag and stability issues came up on tribble as well. But instead of postponing the launch, they decide to go live, even though the game was so unstable on a test server. Then you could see what would come on a live server.
    These issues could have been avoided, considering a little more time used, might would been gold worth for everybody.
  • leendert1980leendert1980 Member Posts: 0 Arc User
    edited May 2013
    lol i tel al ready 5 day's that stuf not working good and then get anser wil look at it now already 4 day's same problem and stil looking what is
    i think beter bild game over and gif to everone 50000 gold to start over
    this issues wil never go over :rolleyes:
  • ceanlron1ceanlron1 Member Posts: 7 Arc User
    edited May 2013
    did you just say Meow?...lol
  • lowqfahlowqfah Member Posts: 0
    edited May 2013
    guilli88 wrote: »
    On top of that, the sheer lack of communication from the dev team is atrocious. No word on which bugs they're investigating, what has internally been fixed already, what is coming when.

    I -hope- they lose a lot of costumers due to this lack of communication. The only way for a business to learn is to take away their income!

    Although, losing business is no guarantee that a company learn from mistakes, A&P is a perfect example, they once had 4500 stores in the US and now they are under 200, and even when consultants show them why they are failing, they fire the head shed and fail some more.
  • alvarogarayalvarogaray Member Posts: 30 Arc User
    edited May 2013
    orici1701 wrote: »
    some of us pay good money to play the game, not see it offline every day its a joke. they should fix it yes but if they cant fix it work on it and do it on maintenance day not taking play time off players who pay

    I also pay for some of the content, I am curently saving to get a lifetime sub. I feel this is the Vulcan in me talking, but even paying there is to be bugs and unknown problems. It's like Seven of Nine would say, "Weather you pay or not it is irrelevant." What matters is they are trying to make the game work properly. Now everyone crying about I pay this and time zone that, have you ever thought that maybe, just maybe your all letting greed and technology rule you? Please before saying that you pay or make it so this timezone isnt effected by downtime. "The needs of the many and not the needs of the one." Spock
  • leendert1980leendert1980 Member Posts: 0 Arc User
    edited May 2013
    yep i see it hihihi
  • eaglefire1971eaglefire1971 Member Posts: 1 Arc User
    edited May 2013
    My biggest question is why can't the servers have the maintenance overnight instead of morning. Better time in my opinion. More people are offline and sleeping. It may bother a hand full of overnight players but the majority of day time players are sleeping. Just my opinion.
  • aeysaeys Member Posts: 0 Arc User
    edited May 2013
    I'm a lifer, I bought the Legacy pack and I buy zen. That makes me a paying customer. As a paying customer I think it's reasonable to expect that the service that I pay for is provided in a satisfactory manner. You obviously don't.

    In today's world entertainment is a paid service. Cable TV, movies at the cinema, paintball, going to see a play, all examples of paid entertainment services. If you paid for cable TV and it kept going down would you be OK with that? If you went to see a movie at the cinema and the projector kept stopping would you be happy with that? If you went paintballing and the gun kept on jamming would you be happy with that? If you went to see a play and the curtain kept closing would you be happy with that?

    I appreciate that making an MMO is a hard job but this is what they're paid to do. Paid in part from my hard earned money. For us to expect service to be delivered in an acceptable manner is perfectly reasonable. For us to be disappointed that the service is not being delivered is also perfectly reasonable. If you don't think so then you remember that next time another service that you pay for in life goes awry. If you criticize that service provider you will have proved yourself to be a hypocrite of the highest order.

    This, i logged on Friday because for the first time in over 3 months i will only have this weekend to enjoy the new STO. The unexpected downtimes are getting me down. As the guy earlier in the forums said thankfully real life stepped in. But like the analogy above, its as if you were watching a movie in a theatre and they came in, said to come back in an hour or 2 and cover the cost of the ticket. it may not have an adverse affect on monetary flow. But it is incredible annoying, i would rather them announce one day they are going to do some work and just take as much time as they need than sprinkling it around throughout the weekend.
    "It is strange that the years teach us patience; that the shorter our time, the greater our capacity for waiting."
    [SIGPIC][/SIGPIC]
  • orici1701orici1701 Member Posts: 201 Arc User
    edited May 2013
    I also pay for some of the content, I am curently saving to get a lifetime sub. I feel this is the Vulcan in me talking, but even paying there is to be bugs and unknown problems. It's like Seven of Nine would say, "Weather you pay or not it is irrelevant." What matters is they are trying to make the game work properly. Now everyone crying about I pay this and time zone that, have you ever thought that maybe, just maybe your all letting greed and technology rule you? Please before saying that you pay or make it so this timezone isnt effected by downtime. "The needs of the many and not the needs of the one." Spock


    moving on from u who thinks maintenance every day is cool and a good idea, no its not...... they have not fixed 1 bug since the start of this, they should just work on it for a week and then do it. not take the dam thing down every day.
  • captinsickocaptinsicko Member Posts: 0 Arc User
    edited May 2013
    stop moaning and go get a life for 2 hours at least you get to have one but cryptic and pwe have to sort the game out so its playable
  • txn8vtxn8v Member Posts: 30 Arc User
    edited May 2013
    tordesigns wrote: »
    ya constant updates of them not saying what their actually trying to fix and the same dam 132mb update every day im starting to get pissed at that one how many times can you redo the same files and still not get it right meanwhile you have completely broken all pve queues and no say on whether thats gonna be fixed but server stability means jack to the common person and is completely unfair to classify a person who pays you as a ignorant person who couldn't fathom anything you say in regard to actual life examples to have an idea of what you mean by x to the y needs fixing its like opening your car door :o your all a joke at least other companies will say what their doing dont assume were all illiterate hicks who cant use google if we dont understand something you said oh wait you can always explain it thats what your paid to do dam it


    I would have to say that based on your statement they don't really have to assume that you are an illiterate hick. The lack of spelling skills and punctuation points it out perfectly.:eek:
    "You know what the chain of command is? It's the chain I go get and beat you with until you understand who's in ruttin charge around here." - Jane Cobb
  • leendert1980leendert1980 Member Posts: 0 Arc User
    edited May 2013
    that i think to now is her 1630 pm and cant play great is that
    im online everday and everday i get kick out middel in mission
  • starsvoidstarsvoid Member Posts: 161 Arc User
    edited May 2013
    Heh, heh, heh. The anger that happens when you get everything 95% working and then do some fixing to try to get that last 5%.

    Some of you are real whiners. Seriously, it's two hours of your day. And if your life really is that jam-packed that it means you're missing out on some lovely lovely STO that you'll never get back --- IT'S OKAY!

    The game is still gonna be here next week, and you'll still be able to login and do all the things you want to do. And, it'll be better.

    Slow down, folks, you don't need everything now.
  • johncampbell07johncampbell07 Member Posts: 143 Arc User
    edited May 2013
    I sure hope the engineers who actually fix things around here see this.

    1) Mail will not let you delete e-mails.

    2) PVE screen, filter selections for what's displayed isn't working

    3) Crystaline entity battle can go on indefinitely. Won't put a dent in it. Never charges up nor discharges either.

    4) Photonic Bridge officers suffering humanoid injuries on elite. Either fix what they cannot suffer or write some new injury list, which would make having them pointless. Put out a lot for nothing. Please fix.

    5) Romulan Reputation final tier award of cloak ability is not getting benefit from re-skill nor console and trait features. Also, not getting benefit from shortened cool-down enhancements of Duty Officers. Put out a lot for nothing. Please fix.
  • leendert1980leendert1980 Member Posts: 0 Arc User
    edited May 2013
    stop moaning and go get a life for 2 hours at least you get to have one but cryptic and pwe have to sort the game out so its playable

    what is your problem wike pay for game and have also to see there is forum for ;)
  • ryan218ryan218 Member Posts: 36,106 Arc User
    edited May 2013
    starsvoid wrote: »
    Heh, heh, heh. The anger that happens when you get everything 95% working and then do some fixing to try to get that last 5%.

    Some of you are real whiners. Seriously, it's two hours of your day. And if your life really is that jam-packed that it means you're missing out on some lovely lovely STO that you'll never get back --- IT'S OKAY!

    The game is still gonna be here next week, and you'll still be able to login and do all the things you want to do. And, it'll be better.

    Slow down, folks, you don't need everything now.

    ^^THIS...just THIS^^

    I'll also leave this here: http://sto-forum.perfectworld.com/showpost.php?p=10250971&postcount=1
  • spock5550spock5550 Member Posts: 3 Arc User
    edited May 2013
    stop moaning and go get a life for 2 hours at least you get to have one but cryptic and pwe have to sort the game out so its playable

    Spot on right there. Everyone is complaining about paying for this or that, we pay for Window$ from Micro$oft and they send patches on a regular basis that usually requires a reboot and fubars something that was working fine. :rolleyes: We should all be used to it. :)

    As for the timing, the server is world wide, therefore, no matter when they take it down, it will affect the "prime time" for someone. I agree it sux, but I'd much rather see things get fixed then experience growing lag times like I was seeing last night (it was taking almost 20 minutes from the time I posted something to the exchange before it would complete the process).
  • irwin109irwin109 Member Posts: 518 Arc User
    edited May 2013
    A few things I've noticed (mostly minor) and a few things that friends have had problems with:

    My tribble buffs do not appear under my toon status (health and shield bar etc) not tried it on my Fed' as I have a Gambling Device on him, but don't see them on my KDF toon or my Rommie.

    After reaching the satellite and turning in that mission my hail for Fed' was spot on (Franklin Drake) however when I did it with my Fed' aligned Rommie I was hailed by K'Men, when doing it with my KDF toon I was hailed by Franklin Drake.

    When doing the Hassan The Undying mission on my Fed' and KDF the voice over of Tovan was still there (which made me laugh my head off when coming from my Orion Female officer.

    A few backdrops on the dialog screens are wrong, one I can thing of is the Loresinger at the Klingon Academy having the same backdrop as Viala at Starfleet Academy.

    A friend of mine was struck with the ban for using a certain companies name in chat, there's meant to be a warning though when I got banned due to this I did not see one, nor did he.

    Another friend was having no luck getting onto his main Fed' toon but could access all other, now he can't get onto his main KDF toon either.

    I think that's all I've noticed, it's a great expansion and I'm enjoying it so much and look forward to these issues being resolved, again great work guys but there's still a bit more that needs fixing!
    IrwinSig-1.jpg

    "If you wish to make an apple pie from scratch, you must first invent the universe." - Carl Sagan
  • thestargazethestargaze Member Posts: 1,020 Arc User
    edited May 2013
    how long will the servers be down? It did not give ant GMT times.
  • shevetshevet Member Posts: 1,667 Arc User
    edited May 2013
    A lot of the bugs and problems look, to my admittedly imperfectly educated eye, like stability issues with databases, arising from changed code under sudden heavy load on distributed servers.

    The only way to catch this sort of stuff in advance is to do full-scale load testing... which is not necessarily going to be possible for an online game - how the heck could they plan on getting 20,000 people simultaneously onto Tribble for the test weekend?

    Some of them, too - the undeleteable mail bug, for instance - have that definite air, to me, of being one of those minor but intractable problems that take forever to fix. I've been a programmer, I've seen them....

    However. I'm rather hoping that some lessons have been learned from this, regarding what is likely to go wrong and how, when a big update is applied.

    I mean, I''m cross and frustrated, like most players, but I'm realist enough to know that crud like this happens. But if it's as bad as this next time there's a major content rollout, then I will feel I've got legitimate grounds to be annoyed. (Not that my annoyance means a great deal in the great scheme of things.)

    As for communication... said this before, will say it again: the guys who know the code can be communicating, or they can be fixing the problem. (Yes, I know the PR guys are not the coders. If they want to give out accurate information, though, the PR guys need to get it from the coders, which again means the coders are talking when they should be fixing. So I will grind my teeth and live with the lack of communication, I guess. I don't like it, I'm just saying I can see why it happens.)
    8b6YIel.png?1
  • beeblebrox72beeblebrox72 Member Posts: 25 Arc User
    edited May 2013
    The only thing that annoyed me was that i was just finishing the Vault mission as my Romulan character, just got to the last battle when the 5 minute warning came up. "Noooooo!" so i put my little shuttle through hell to finish the battle, warped back to Klingon space, just about to beam down and 'Disconnected from server'....so close.....so very close haha! :eek: :rolleyes:
    It was the best of times, it was the worst of times.
  • ryan218ryan218 Member Posts: 36,106 Arc User
    edited May 2013
    how long will the servers be down? It did not give ant GMT times.

    Take the UTC time and add an hour on.
  • captinsickocaptinsicko Member Posts: 0 Arc User
    edited May 2013
    what is your problem wike pay for game and have also to see there is forum for ;)

    everyone ******** their mouths off and crying it gets out of hand all the crying because all the makers are trying to do is make the game a whole lot better so shhhhhh everyone and let them get on with it :)
  • dichtbringerdichtbringer Member Posts: 120 Arc User
    edited May 2013
    how long will the servers be down? It did not give ant GMT times.

    2 hours PST is 84 minutes GMT.
    STO Voice Control Tutorial Video: WATCH
    ELITE STF SPEED RECORDS (time on optional remaining):
    S07: KASE: 12:54 | CSE: 13:20 | ISE: 12:38 All held personally, my POV
    LOR: KASE: 13:19 | CSE: 13:47 | ISE: 13:34 None held personally, other player's POV
    S08: coming soon
  • irwin109irwin109 Member Posts: 518 Arc User
    edited May 2013
    spock5550 wrote: »
    Spot on right there. Everyone is complaining about paying for this or that, we pay for Window$ from Micro$oft and they send patches on a regular basis that usually requires a reboot and fubars something that was working fine. :rolleyes: We should all be used to it. :)

    As for the timing, the server is world wide, therefore, no matter when they take it down, it will affect the "prime time" for someone. I agree it sux, but I'd much rather see things get fixed then experience growing lag times like I was seeing last night (it was taking almost 20 minutes from the time I posted something to the exchange before it would complete the process).

    Agreed, the downtime may be inconvenient but it's to solve problems, I'd rather play a game with few problems than let them get worse, besides compared to a lot of other MMOs STO is down quite little, normally they have 1 down time a week for general maint', granted that's not at the moment but new content brings new problems, I've played other MMOs that have been down for 3+ days with no word anywhere as to what's going on or when we'll expect a resolution, the staff behind STO are really good at keeping people informed with the maint' and what it's there for, some other aspects such as Ticket Support could be a little better but it's a constant work in progress, some things will take a back seat from time to time.
    IrwinSig-1.jpg

    "If you wish to make an apple pie from scratch, you must first invent the universe." - Carl Sagan
  • ryan218ryan218 Member Posts: 36,106 Arc User
    edited May 2013
    shevet wrote: »
    A lot of the bugs and problems look, to my admittedly imperfectly educated eye, like stability issues with databases, arising from changed code under sudden heavy load on distributed servers.

    The only way to catch this sort of stuff in advance is to do full-scale load testing... which is not necessarily going to be possible for an online game - how the heck could they plan on getting 20,000 people simultaneously onto Tribble for the test weekend?

    Some of them, too - the undeleteable mail bug, for instance - have that definite air, to me, of being one of those minor but intractable problems that take forever to fix. I've been a programmer, I've seen them....

    However. I'm rather hoping that some lessons have been learned from this, regarding what is likely to go wrong and how, when a big update is applied.

    I mean, I''m cross and frustrated, like most players, but I'm realist enough to know that crud like this happens. But if it's as bad as this next time there's a major content rollout, then I will feel I've got legitimate grounds to be annoyed. (Not that my annoyance means a great deal in the great scheme of things.)

    As for communication... said this before, will say it again: the guys who know the code can be communicating, or they can be fixing the problem. (Yes, I know the PR guys are not the coders. If they want to give out accurate information, though, the PR guys need to get it from the coders, which again means the coders are talking when they should be fixing. So I will grind my teeth and live with the lack of communication, I guess. I don't like it, I'm just saying I can see why it happens.)

    Another calm, rational thinker. You guys could learn a lot from this one.
  • howtokhowtok Member Posts: 0 Arc User
    edited May 2013
    craig76 wrote: »
    i wish the whiners and cry babies would shut their mouths and give their bums a go!
    What you's dont realise, is they are working 7 days a week for ungrateful gits like you babies.
    At least the rest of us, are being patient, and know, oneday, that they will sort the issues out. So stop complaining, and give the guys credit!
    I dont blame bran flakes for locking the thread last night, you cry babies are a pack of little school girls......grow up!!!

    Cryptic, keep up the awesome work you guys are doing, I am very grateful you are all trying to do your very best in fixing issues in-game :)

    Well better you grow up ... in real life companies (except M$ ;) ) release sw-updatess when they are WELL tested.
    If the romulan content would have been released 2 months later but 95% reliable we wouldnt have ANY discussion here but 50% reliable AND bugs not fixed since 2yrs....

    I am programing software for the money-transfers in oil companys and if i would dare putting a 50%SW life i would be instantly fired and sued till death.

    And here also this IS NOT a "open source game" ... Cryptic/PWE wants to make money and atm they are loosing a lot of reputation.
    Better to remain silent and be thought a fool than to speak and to remove all doubt.
  • wazzagiowwazzagiow Member Posts: 769 Arc User
    edited May 2013
    orici1701 wrote: »
    moving on from u who thinks maintenance every day is cool and a good idea, no its not...... they have not fixed 1 bug since the start of this, they should just work on it for a week and then do it. not take the dam thing down every day.

    Well they have fixed bugs. There has been several fixes to things already that was effecting players. Some of them was considered game breaking. Such as not being able to level up!!!! Pretty major bug and guess what it was fixed very quickly in 1 of the down times. How would them players effected by this bug had benefited by waiting for a week?
  • irwin109irwin109 Member Posts: 518 Arc User
    edited May 2013
    how long will the servers be down? It did not give ant GMT times.

    It'll be down until about 5pm GMT. UTC is GMT until we mess around with our clocks (daylight savings) which means it's GMT-1.
    IrwinSig-1.jpg

    "If you wish to make an apple pie from scratch, you must first invent the universe." - Carl Sagan
This discussion has been closed.