Invalid Password Issue

Comments

• Archived Post Member Posts: 2,264,498 Arc User

  April 2012 edited April 2012

  you have to log out of your account for the password reset to work.
  
  Cryptic found evidence of a hack attempt back in dec 2010.
  
  they reset peoples passwords on the affected database and sent out an e-mail. perhaps not everyone got the mail but the important bit though is the password reset will not work if you are logged into the forums. you must log out or it will just take you to the homepage.
  
  http://forums.startrekonline.com/showpost.php?p=4182687&postcount=197

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• Archived Post Member Posts: 2,264,498 Arc User

  April 2012 edited April 2012

  Same problem here, i can post here fine, but I can't login to the game, or the website itself.
  
  Please tell me this isn't something to do with the damn TRIBBLE accounts thing.

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• darkcrystal0303 Member Posts: 0 Arc User

  January 2013 edited January 2013

  After digging around I found some issues here, my account name is correct but when i ASK FOR a new password it is successful, but when I try and log in it fails for cryptic, so thats why I can't link it for some reason the pasword for cryptic is not updating.
  
  
  This is sad this same issue has been going on for people for almost a year??? Sad, if they do not fix my issue I won't be back nor will I touch any of there new games, this is a joke. how bad the support is now since they moved ... sad!@!
  
  EDIT:
  
  Responding to posts over 30 days old isn't allowed. If you're having problems with account issues you need to reach out to the billing team at the link in my signature or email customerservice@perfectworld.com
  
  ~ Askray

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