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Forums > Home› Support› PC Gameplay Bug Reports

Invalid Password Issue

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited January 2013 in PC Gameplay Bug Reports
I logged out to change characters and was told my password was invalid when I attempted to log back in. After several attempts to type it, I'm absolutely certain I was typing it correctly and had "Cryptic" and not "Perfect World" selected, but it was still not working, either for the game or the website. I successfully reset it and I'm back in now, in any case.

There are a load of people complaining of the same happening to them in the in-game chat, btw.
Post edited by Unknown User on
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Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    Same exact thing just happened to me, but i can't reset the damn thing because it keeps taking me back to the damn home page. Can you tell me how you did yours?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    Roman12291969 wrote:
    Same exact thing just happened to me, but i can't reset the damn thing because it keeps taking me back to the damn home page. Can you tell me how you did yours?

    I clicked the "forgot password" link on the website's login page. It worked for me.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    It takes me back to the home page.

    I swear as much as I enjoy this game, this garbage is getting on my nerves.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    Roman12291969 wrote:
    It takes me back to the home page.

    I swear as much as I enjoy this game, this garbage is getting on my nerves.

    Exact same thing just happened to me, and of course I can't submit a ticket because now I don't have an account, evidently. Since the "Forgot my Password" button takes you back to the homepage, I'm guessing they're doing it themselves, harvesting credit card information or whatever nefarious purpose. After the lock box scam, nothing would surprise me.

    Any thoughts on how to recover it or if it's worth the effort? My fear is that the account has been TRIBBLE, and my credit card and personal information is still on record with the account info. Is there a legal course I should look into taking since PW refuses to address the issue?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    Yep, this issue is exactly happening to me also. D: The "Forgot password" sends me directly to the Homepage unfortunately...

    I went to support and sent PWE my E-mail and @handle to let the devs know about this login issue. Now since I can't play neither Star Trek Online or Champions Online atm, all I can do is wait for a response. :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    Same here. Reset password email got rerouted to my spamfolder... I got nervous and opened up a ticket, restored access to my account in the meanwhile. Everything seemed in working order, characters where I left them, items in expected amounts. Odd!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    I have the exact same issue.Went to support and opened a ticked.
    Maybe if we delete all cookies and login fresh would help :confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    having the same issue. also if i try it via the Support im forwarded to Perfect world. if i want to login there it dont work if im trying to register there it says my email is in use.

    also the recover Link allways takes me back to the startpage. got no emails even in ma junkfolder.

    edit i cannot even change anything on the website ex my passwort because it tells me that its the wrong one.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    Thank you for bringing this issue to the forums btw. At least I know I'm not the only one who is having trouble with this. :confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    A Tech or Dev needs to come on here ASAP and explain what happened. They're always on here 5 minutes after the servers crash, so why isn't anyone on here now?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    so a little bit of tricking got me solved this problem.

    first go to support page there you need to login. of course it wont accept your PW ,but if you click on" forget your Pw "you will get a link send where you can set a new pw for the support page. this will also be ne the pw for the Website/game.

    maybe this will help some of you.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    If you can't get the reset form working, try doing it in an Internet browser that is not logged into the forums.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    So, this problem has also leaked over to CO.. Someone had made a comment that the account server is having issues at the moment.. How accurate that is is yet to be seen.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    Just had this happen to me not five minutes ago.

    Was logged in already on the forums, so I just changed my password through my account settings. Got in just fine after that.


    Something was definitely up, and it wasn't my password being typed wrong. Nor did it appear that my account was hijacked. Because I copied what I typed into the password for the launcher in and it let me change it through the account page.

    Quick edit for those who don't know, but to change your password through your account settings you need to type your current password in. So it sounds like the account system is borked at the moment. Hopefully.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    Daywalker.Hawk wrote: »
    so a little bit of tricking got me solved this problem.

    first go to support page there you need to login. of course it wont accept your PW ,but if you click on" forget your Pw "you will get a link send where you can set a new pw for the support page. this will also be ne the pw for the Website/game.

    maybe this will help some of you.

    works only for perfectworld account... I can't solve that way.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    anyoing but a good time to change my PW anywhere so i see the positive side of this issue. :)

    no i dont have a PW account.

    go to support(http://support.crypticstudios.com/frontpage)

    then try login. when it says your pw(password) is wrong click on the i forgot my Password link to change it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    Here's my problem - I can't log into my Gold a/c. It says my password is invalid. I can log into my F2P a/c though. What's up with that?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    BranFlakes posted that they are aware of the problem.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    If you still can't reset, try logging out of the forums and try the "forgot password" link again from the forums' login, rather than from the in-game login.

    I've heard that works and I wasn't logged into the forums myself when I reset mine. Can't be sure about it though.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    I've had this happen to me twice this week. The first time I reset my password with the link from my account page, which let me log in, but then the next day my password was back to the old one. It just happened to me again and I've changed both my contact email and my password. We'll see what happens now...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    Same thing here. Did you guys get an e-mail, too?
    As a result of routine security checks and upgrades, we have discovered that certain of your account information, including your password, may have been accessed by an unauthorized party.

    For your security, we've reset the password on your account. You can recover your password via the "forgot password" link on the official Star Trek Online or Champions Online web sites:

    https://www.startrekonline.com/user/password
    https://www.champions-online.com/user/password

    If you have used your account name and password for other accounts, especially financial accounts or accounts with personal information, you should consider changing your password on other services as well.

    For full details on the unauthorized access, please read the notification here.

    Apologies for the inconvenience.

    Customer Service
    Cryptic Studios
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    I received no such emails.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    Roche_Furman wrote:
    Same thing here. Did you guys get an e-mail, too?

    Yes indeed, this is the link from the email. http://www.crypticstudios.com/securitynotice
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    Samething happened CRYPTIC FIX THIS PLEASE
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    I got the email.

    Not only can I not log in, but their password reset isn't working. And yes, I'm doing it from a browser that is not logged in (and has never been logged in to this account, I use IE for nothing.

    The PW reset link says it's sending an email to my address. Tried it twice in the last 10 minutes, no email yet. I've reset my STO password before, so I know how it works.

    Edit: never mind, Gmail decided Cryptic's emails were spam.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    King_Moloch wrote: »
    I'm guessing they're doing it themselves, harvesting credit card information or whatever nefarious purpose. After the lock box scam, nothing would surprise me.

    Really? lol. Get a grip.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    Mine did it yesterday now its doing it again.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    Never got an email, but I just reset my password and it is working again. Why this is happening I am not sure but I would like to see a dev post at least something on here with some explanation.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    Just tried to log in and im getting the same message. Invalid password or user name.

    I have not received any email and every time I choose the "forgot password" option it defaults to the home page.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    It also happened to me this week as well, I just simply reset the password. I also got a notice saying I someone was trying to gain unauthorized access...which it was me trying to gain access from work and for whatever reason, since I often come on at work during the week, it wouldn't let me, forcing me to make a new password, even though I was still logged in from at home.
This discussion has been closed.