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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Cryptic launcher autoupdate.

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited December 2012 in Windows and General: PC, Network, and Other Technical Issues
I have been un able to get past the part will try 100 times if I let it anyone have any ideas?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Please download and run http://files.champions-online.com/nettest.exe and attach a screenshot of the results.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    How do you attach a file? I don't see anything that would let upload.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Click Post Reply and look down below the entry field.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Odd, I just started getting this error for the first time ever as well.

    Trying to launch the updater.
    Please be patient.
    Tried connecting 3 times.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Just started having this issue as well this evening when I wanted to play. I was having no problem this morning and before. Here's a screenshot of my nettest test:
    http://i704.photobucket.com/albums/ww47/****tor/nettest.jpg
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    contacting nettest server..
    Local IP:
    Ping: 88.2 msec
    Port: 80: 178 KB/sec 5 KB/sec 188 KB/sec 500
    Port: 80: 186 KB/sec 5 KB/sec 196 KB/sec 500
    Port: 443: 184 KB/sec 5 KB/sec 194 KB/sec 500
    Port: 443: 164 KB/sec 4 KB/sec 173 KB/sec 500
    Port: 7255: 169 KB/sec 5 KB/sec 179 KB/sec 500
    Port: 7255: 178 KB/sec 6 KB/sec 189 KB/sec 500
    Port: 7003: 154 KB/sec 6 KB/sec 163 KB/sec 500
    Port: 7003: 173 KB/sec 6 KB/sec 183 KB/sec 500
    Port: 7202: 139 KB/sec 5 KB/sec 147 KB/sec 500
    Port: 7202: 143 KB/sec 5 KB/sec 152 KB/sec 500
    Port: 7499: 142 KB/sec 5 KB/sec 150 KB/sec 500
    Port: 7499: 138 KB/sec 5 KB/sec 147 KB/sec 500
    Port: 80: 140 KB/sec 3 KB/sec 147 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit


    Edited - Not going to post my IP :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Hand_of_Fate wrote: »
    Odd, I just started getting this error for the first time ever as well.

    Trying to launch the updater.
    Please be patient.
    Tried connecting 3 times.

    Mine has given me the same error, but only when I try to log on from my dorm room, not when I try from the local coffee house.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    This is a link to the Screenshot of my result of the downloaded file... What now?

    http://img.photobucket.com/albums/v682/ink-eyes/Untitled-1.jpg
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I got the same issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    yes this is same thing for me. I have never been ale to log on glad I payed $52 for early play lol
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Yeah i just got the same problem after maintenance january 20 2010, i was online in the morning and unable to start at night
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Do we have an answer after we post the screenshot of the result?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have the same problem, cant get past autoupdate
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    So is there a fix for this issue yet? Havent been able to play this afternoon at all.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    contacting nettest server..
    Local IP:
    Ping: 58.8 msec
    Port: 80: 411 KB/sec 13 KB/sec 431 KB/sec 500
    Port: 80: 481 KB/sec 15 KB/sec 505 KB/sec 500
    Port: 443: 232 KB/sec 7 KB/sec 245 KB/sec 500
    Port: 443: 240 KB/sec 7 KB/sec 252 KB/sec 500
    Port: 7255: 152 KB/sec 5 KB/sec 161 KB/sec 500
    Port: 7255: 232 KB/sec 7 KB/sec 245 KB/sec 500
    Port: 7003: 244 KB/sec 8 KB/sec 257 KB/sec 500
    Port: 7003: 242 KB/sec 8 KB/sec 254 KB/sec 500
    Port: 7202: 236 KB/sec 8 KB/sec 248 KB/sec 500
    Port: 7202: 229 KB/sec 9 KB/sec 241 KB/sec 500
    Port: 7499: 240 KB/sec 7 KB/sec 253 KB/sec 500
    Port: 7499: 226 KB/sec 7 KB/sec 238 KB/sec 500
    Port: 80: 431 KB/sec 12 KB/sec 453 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    MatPress wrote: »
    Do we have an answer after we post the screenshot of the result?

    nettest
    the game uses ports 7000-7500
    if any of the ports tested timed out then something is blocking the ports
    (firewall, antivirus/ router, ISP yuour ISP routing partner etc)
    good readings would have values 300-500 in column 1 and 3 and around 20 for column 2. if less then something is delaying or filtering the packets.

    if it is the ISP causing the problem only fix is to contact them to see if they will give the game packets higher priority and or open the ports needed.

    of you can try one of the proxies in the launcher option window. that will help some people (and they are getting new proxy software to improve the performance of the proxies and they are a little over worked)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have had the same issue since the very beginning of the head start area and haven't had anyone have any answers. i was hoping having the hard disk would solve it today when i picked it up from the store, but it hassent been any better.

    the difference is my launcher crashes after trying to start up. any ideas why?

    here is my nettest:
    contacting nettest server..
    Local IP:
    Ping: 120.1 msec
    Port: 80: 346 KB/sec 12 KB/sec 365 KB/sec 500
    Port: 80: 318 KB/sec 11 KB/sec 335 KB/sec 500
    Port: 443: 356 KB/sec 12 KB/sec 375 KB/sec 500
    Port: 443: 303 KB/sec 10 KB/sec 319 KB/sec 500
    Port: 7255: 342 KB/sec 11 KB/sec 360 KB/sec 500
    Port: 7255: 331 KB/sec 11 KB/sec 349 KB/sec 500
    Port: 7003: 337 KB/sec 12 KB/sec 355 KB/sec 500
    Port: 7003: 338 KB/sec 11 KB/sec 356 KB/sec 500
    Port: 7202: 372 KB/sec 13 KB/sec 392 KB/sec 500
    Port: 7202: 332 KB/sec 11 KB/sec 350 KB/sec 500
    Port: 7499: 317 KB/sec 11 KB/sec 334 KB/sec 500
    Port: 7499: 337 KB/sec 11 KB/sec 355 KB/sec 500
    Port: 80: 350 KB/sec 12 KB/sec 368 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    When I run the nettest it times out and just says press return to close the program.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    anyone got solution for this yet?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2011
    This worked for me...

    In the directory "Cryptic Studios\Star Trek Online\Live"
    Rename the ".patch" directory.

    Then lauch the game again.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    I have the same problem:

    Trying to launch the updater.
    Please be patient.
    Tried connecting 2 times.

    How can I get through?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    Just in case you didn't see this thread:

    http://forums.startrekonline.com/showthread.php?t=270847
  • starstalker007starstalker007 Member Posts: 5 Arc User
    edited July 2012
    Got exaxtly the same problem since April 2012...Cryptic Launcher Autoupdate error....
  • dirtyhuggydirtyhuggy Member Posts: 1 Arc User
    edited August 2012
    i also am having this problem for 2 days now

    :(
  • jalasojalaso Member Posts: 5 Arc User
    edited December 2012
    Still no fix and this game now totally sucks.
  • mspears75503amspears75503a Member Posts: 1 Arc User
    edited December 2012
    jalaso wrote: »
    Still no fix and this game now totally sucks.

    Oh... Jalaso... I checked your profile. No achievements completed? Not even the one you get for completing the tutorial?

    So, the GAME YOU'VE NEVER PLAYED totally sucks?

    Obvious troll is obvious.

    Also, as I said in another thread, it isn't Cryptic's fault. A server at Cogent has not been fixed, and that's something Cryptic has no control over. All the devs can do is wait patiently until Cogent gets their s*** in order.
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