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Slow loading Sector Space/Can't Move Ship
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I just put together a new machine (i7 3770k, 16GB DDR3-1600, GTX 670, M4 SSD, Win 7 SP1 x64). Once Windows was loaded and tweaked, I imported my Steam backup and tried to launch STO.
STO had to download around 4500MB worth of data once I launched it from Steam. Okay, no biggie. Let that download and launch the game....and it never launched. I got to the Cryptic logo load screen before the character selection screen, and it would just hang and hang and never finish loading. Gave it a reboot and it loaded fine. Selected my 1 character and tried to load into game.
Loading Sector Space takes..well, way longer than it did on my old non-SSD drive. Like, minutes. It loads kinda quick at first, hangs around 50-65%, then eventually creeps to 100%. Once it finally loads, I'm in sector space but I can't actually move my ship. I can turn it left and right (amazingly fast, I might add), but I can't actually move forward or backwards. And I've got missing UI stuff (weapons arn't showing, trying to transwarp returns a null value, etc).
I've tried verifying files in the launcher..but it never seems to actually verify them..I don't see the checking..but I do see the "Mirroring <filename>" bit at the end. Any idea on what's going on/what I should do? I'm really eager to see how STO runs on my new rig and the only thing I've done out of the ordinary on this new rig was disable the pagefile.
Edit1: I've deleted the gameprefs file and one of the (smaller) .hogg files. The launcher redownloaded them and still the same effect. Had Steam verify the local content (gave no error), tried over and over to force verify, but nothing ever happens. When to eventually load in game, the ultra fast turning is gone..but I still can't move my ship. My power bar is missing some items, none of the present powers seem to work, I can't transwarp anywhere or send messages, nothing.
Edit2: I uninstalled the whole program, made sure the STO subfolder under steamapps was deleted and redownloaded the entire program. Launched it and it's still on the first Cryptic Loading screen, progress inching along. Maybe this will resolve the problem. After 20+ minutes I alt+tabbed and killed GameClient. I relaunched it from Steam and it loaded, selected my character...and then the same thing. Same long sector space loading time, same non-movement in sector space, same missing UI elements.
Any assistance would be greatly appreciated!
STO had to download around 4500MB worth of data once I launched it from Steam. Okay, no biggie. Let that download and launch the game....and it never launched. I got to the Cryptic logo load screen before the character selection screen, and it would just hang and hang and never finish loading. Gave it a reboot and it loaded fine. Selected my 1 character and tried to load into game.
Loading Sector Space takes..well, way longer than it did on my old non-SSD drive. Like, minutes. It loads kinda quick at first, hangs around 50-65%, then eventually creeps to 100%. Once it finally loads, I'm in sector space but I can't actually move my ship. I can turn it left and right (amazingly fast, I might add), but I can't actually move forward or backwards. And I've got missing UI stuff (weapons arn't showing, trying to transwarp returns a null value, etc).
I've tried verifying files in the launcher..but it never seems to actually verify them..I don't see the checking..but I do see the "Mirroring <filename>" bit at the end. Any idea on what's going on/what I should do? I'm really eager to see how STO runs on my new rig and the only thing I've done out of the ordinary on this new rig was disable the pagefile.
Edit1: I've deleted the gameprefs file and one of the (smaller) .hogg files. The launcher redownloaded them and still the same effect. Had Steam verify the local content (gave no error), tried over and over to force verify, but nothing ever happens. When to eventually load in game, the ultra fast turning is gone..but I still can't move my ship. My power bar is missing some items, none of the present powers seem to work, I can't transwarp anywhere or send messages, nothing.
Edit2: I uninstalled the whole program, made sure the STO subfolder under steamapps was deleted and redownloaded the entire program. Launched it and it's still on the first Cryptic Loading screen, progress inching along. Maybe this will resolve the problem. After 20+ minutes I alt+tabbed and killed GameClient. I relaunched it from Steam and it loaded, selected my character...and then the same thing. Same long sector space loading time, same non-movement in sector space, same missing UI elements.
Any assistance would be greatly appreciated!
Post edited by Unknown User on
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I've done the nettest gag and everything matched the parameters stated in that thread, so these server issues have to be on Cryptic end.
(i5 3570k, 16GB DDR3-1600, GTX 460, M4 SSD, Win 7 SP1 x64)
Now I recently upgraded from this:
(Q6600, 8GB DDR2-800, GTX 460, M4 SSD, Win 7 SP1 x64) and star trek online worked perfectly. So I know its not M4 SSD drive nor the video card as both worked fine in the previous system.
Could star trek online not be compatible with ivy bridge chipset or the amount of RAM used?
I do want to add that this has nothing to do with my internet connection as I am able to play fine on my laptop and my other desktop.
Works fine on my other computer (laptop), and even worked fine on my desktop for the first few hours, but then became unplayable with what sounds like the same problem as you both. I've only been playing less than a week now, but it happened to my desktop on day 2; I deleted my character made a new one, and this (temporarily!) fixed the problem--the new character worked fine on the desktop, until the same thing happened again the next time I logged in.
It seems very odd to me, and I can't figure out what the problem is. Something I noticed is that when it eventually loads the game, in some ways it seems like it isn't properly communicating with the server (e.g., can't pull up PvP queues or even my mission log), but my internet connection is fine--nettest works fine, as does tracert, and I have no problems on my laptop--and I do actually see other players walking around. Anyone have any ideas?
*EDIT* I forgot to mention that I can play just fine on other client based games like Diablo 3, and I can surf the web just fine too. Seems to be a problem on the server end.
I have Asus G55 laptop http://www.notebookcheck.net/Review-Asus-G55VW-S1020V-Notebook.74851.0.html with same specs. Only thing i have changed the primary hard disk with Samsung 830 128Gb SSD.
I did have same problem and contacted support. They pointed out "usual" checklist with options to try out. First one was try to put a few launcher options on: Safe mode, Force verify, Disable on-demand patching. Surprisingly game worked at first launch. I thanked support and closed the ticket.
Game worked about week and then the same "slow loader" bug started to appear again. Tried again support advices, but none worked (didint try them all). Then i remembered what i have changed on my laptop setup and disconnected the network cable. Loaded game with WIFI connection and the game worked fully.
So, if you have spare PCI / USB network adapter, try to changing it in your problem machine. Hopefully it will help.
My network adapters are Atheros AR8151 PCI-E Gigabit Ethernet Controller and Atheros AR9485WB-EG Wireless network adapter.
All my other online games work 100% with cable. STO is the only one with this kind of problem. (havent tried Champions Online though)
Cryptic please whip those network coders to get better results. Code is really buggy. ^^'
Sorry for my basic english.
Nearly same setup exact same problem.
Old rig works perfectly fine
New setup Asus P8Z77-Pro GTX670 16 gb ram Vertex 3 SSD and Raid 0 HD.
I run the game from the raid 0
Downloaded files from web ( front page ) took forever
Patching was verry long too
Loaded one of my characters, exact same problem as above, cant move missing icons etc.
Decided to copy / paste files from my old computer to the new one. Same problem again.
Any help would be appreciated !
Edit: Latest patch did nothing more...
I decided to update every single driver i could find on the Asus web site.
I am almost certain that it was the network drivers, but i can't tell for sure.
- Updated these drivers: chipset, usb, audio, network and IRST...
Now it works perfect !!
I've emailed PWE's tech support. If they produce any results, I'll post my finding in this thread.
See my previous edit for how i got it to work.
Now i am happy
Can we get this added to a sticky or a FAQ or something? STO does not like the Intel management applications on Z77 motherboards. I hope this gets fixed in the future!
my problem is:
- absurd long loading time, runs up until 90-94 and then it takes about 15 miniuts
- after that im on earth space dock. i can move around - thats all.
- fleet chat unaviable
- i see myself offline in fleet roster and can myself look up when i was last online
- i cant speak to npcs
- doors doesnt open
- i cant use weapons
- i cant beam up to the ship
- i cant get invited into a team
- i get extreamrubberbanded to my starting position...
and so on, a lot more stuff
shortly: i cant interact with the enviroment
so then, i will edit the post if it worked
Edit:
ok....this goes over my knowledge...i dont know what shall i extract nor in wich driver folder i shall go...
edit 2:
i could download the driver from the intel website, however, no effect at all
uss raven pls explain exactly what u have done
I then opened the drivers .zip file and extracted the root folder to my hard drive. Once that was done, I went into Device Manager, selected my network adapter, selected the "Scan for drivers on your hard drive" option and browsed to the folder I extracted from the .zip file.
If the root folder didn't have the driver file, I'd go hit each subfolder and see if it finds it. Eventually it should find the subfolder with the driver for your particular adapter.
This will install the driver for your network adapter without any of the Intel application software and should get STO running, maybe.
wich driver u had downloaded ? i have the asus P8Z77- V and downloaded the Intel_GigaBit_V17000_XPWiN7 driver, wich seems to be the latest. (at the intel webpage i found 17.1)
the next is, what do u mean when u say "opened the drivers zip". i mean, the whole thing is a zip and u have to extract it, otherwise u cant install anything, so if u extracted something else, pls say the exact filename, anything else isnt clear enough, because i have 4 folders called "drivers".
next point, searching the folder in the device manager... i took the time and choosed every single folder, nothing happened. no suitable file could be found.
however, on the intel webpage u can also search for a driver wich look nearly the same...only missing is the asus stuff...there i installed the dirver - it didnt worked either.
but in %driverfile%/APPS/SETUP/SETUPBD/Winx64 i found an executable SetupBD, wich installs the driver, and i think only the driver, cause i find nothing to de-einstall wich belongs to intel - still doesnt work at all
And re: extracting the drivers: I just opened the .zip file and extracted the root folder (which in this case was called Intel_LAN_V16600_XPWin7). Once I did that, I told Device Manager to scan that parent directory. I don't recall if it found the driver in there or in one of the subfolders (the subfolders for mine were Apps, Platform, Pro100, Pro1000, and ProXGB), but the only subfolders for mine worth checking would be Pro100, Pro1000 and ProXGB). I'm wanting to say it was the Pro1000 subdirectory that actually installed my network card, but I could be mistaken.
For my driver, the Pro100/Pro1000/ProXGB directories were for different nics that might have been included for this card.
I'd get the driver from Asus and give this a shot at least. I dunno if something's different for the P8Z77-V and the Sabertooth Z77, but this is what I did to get it working for me.
My Hardware specs are: i7 3770K Cpu, Asus P8Z77-V Deluxe, 16gb-DDR3 1600, Win7 64bit (fully updated).
After reading the posts before I am going to go home after work tonight and play around with the Intel iNetwork management software to see if I can fix the problem as I know the iNetwork software provides network usage priority and STO might have a low priority by default.
I will let you know how it goes.
I tried logging into the game as soon as I got home and I am having the same problem, long load times, then when I finally get into the game I cannot move my ship.
I went into the AI Suite II interface for Asus motherboards and disabled Network iControl and tried to log back in. Super fast load times and I can move my ship without issue.
I also noticed the problems I was having with Hotmail being not very responsive have been corrected.
I suggest any of you having trouble in this thread try disabling Network iControl or if you wish to keep it running, try just updating that program through the Asus site.
very good
i'm having the same problem, my hardware specs: i5-2400 @3.1Ghz CPU, ASRock H61M/U3S3 (B3), 8gb-DDR3 SDRAM, Sapphire HD6870 1Gb, Win7 64Bit.
I tried updating some drivers. I also tried some options like force verify, but neither the driver updates nor the options solved the problem.
Any ideas for a solution?
Greetz,
KW4ever
however, asrock is asus? the little brother, so maybe the solution is similar.
is there a tool like the asus suite ? a management software for the board ?
My computer: i5-3570k, GIGABYTE MB and Video Card.
And I used Steam to install the game.
My computer do not have anything like " Network iControl".
I can play the game till I finish tutorial missions. If I skip tutorial the game will stuck nor after tutorial.
My computer totally works fine with other games such as all BZ games, all steam games, LoL, DC universe. ONLY I can't play STO.
Gonna try the NIC driver fix as suggested when I get home, fingers crossed!
I just tried this and it seems to have solved the problem \o/
Thankyou so much !
back to the drawing board....
someone else with the same problem?
I recently encountered the same problem. But with the help of this topic i was able to find a solution and i felt compeled to tell you guys. I did a system restore to the time before the problem. And it worked.
I hope this helps any of you.
My new mainboard is a Gigabyte board (don't recall the model as I'm at work), with an AMD 965 Phenom II X4 Black Edition, 8GB DDR3 ram, Nvidia 560TI vid card running on Windows 7 Home Premium 64Bit.
Symptoms:
o - Taking forever to load the game at all once character selection was made.
o - After finally logging into Sector space, I could see other ships moving around me, I saw the fx of the game, I could manuever only side to side, up and down, on my center axix.
o - Most game chat channels appeared to not load.
o - Many, if not all, of my bridge officers wouldn't load, or were showing as "None".
o - I couldn't select any skills
o - I couldn't type in chat at all.
I too opened a ticket with support and went through all of the recommendations including:
- Reinstalling the game
- Reinstalling current graphics drivers from Nvidia
- Reinstalling mainboard drivers from Gigabyte
- Defragmenting my hard drives (done automatically once a week already)
- Ran a full error check on my drives in case of bad sectors.
None of this corrected my issue. I ran across this thread and was checking and most folks are using boards that indicate a network adapter of AR813x or AR815x. So I started checking around and found that they're identified as a Qualcomm Arthoros nic module. So I checked for them and finally found a web site with newer drivers than Gigabyte had.
Those drivers are available here: http://www.qca.qualcomm.com/corporate/content.php?nav1=146
Drivers are available here, from the vendor, for the following network adapter families:
AR8121 AR8113 AR8114 Family
AR813X AR815X Family
AR816X Family
L1 Family and L2 Family
I believe that this may help some folks in here with this problem.
I am having the same problems mentioned in this thread, but disabling Network iControl had no effect.