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I Feel Cheated and Betrayed

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    My mistake - I took this company at their word, and got burned for it.

    I can't agree with you. At all. You got every item listed in your purchase. They did not cheat you or betray you. They gave you everything you paid for. And gave you bonus items for free.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    superchum wrote: »
    I can't agree with you. At all. You got every item listed in your purchase. They did not cheat you or betray you. They gave you everything you paid for. And gave you bonus items for free.

    / well said.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    These threads are nearly pointless. Some people feel cheated some people do not. You cannot argue with a feeling. Reason and logic have little to do with it. It is a feeling. I am also really disapointed in some of the Vulcans that have engaged in this activity.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    superchum wrote: »
    I can't agree with you. At all. You got every item listed in your purchase. They did not cheat you or betray you. They gave you everything you paid for. And gave you bonus items for free.

    Then it's fortunate that I have neither the need, nor the desire to have you agree with me.

    We'll just have to agree to disagree about this. I'm not changing my mind about the way I've been treated, and I'm not trying to convince anyone to feel the way I do about the situation - if you're pleased by the way this has gone down, that's fine with me - actually, I'll qualify that.

    If you disagree with my opinion, or aren't unhappy with similar treatment, that's fine. If you're enjoying the unhappiness that some feel about this, then I'm not OK with that, and I pity you. This isn't in reference to the quoted message, but I've seen postings that clearly are from people who think that way, and that's sad.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    If you disagree with my opinion, or aren't unhappy with similar treatment, that's fine. If you're enjoying the unhappiness that some feel about this, then I'm not OK with that, and I pity you. This isn't in reference to the quoted message, but I've seen postings that clearly are from people who think that way, and that's sad.

    My only issue is you claim you were cheated. But you weren't. You can feel cheated all you want. But that's a feeling. The only response to feelings is either empathy, indifference, or hostility. As I pointed out you don't have my empathy because of the catch-22 you're in. You then pointed out you don't want empathy.

    I wonder why you bother to post anything about your feelings if you don't want empathy. That seems to be a rather pointless endeavor.

    But that's neither here nor there.

    Moving past your feelings and into the factual details of your purchase, you got exactly what you paid for. Every item of the offer you gave them money for, your received. You were not cheated. You gave them money. They gave you the goods and services you gave them money for.

    And even after that, you feel cheated.

    I'm not sure what kind of response you desire about your feelings, but looking at your transaction it seems you weren't cheated out of anything you gave them money for.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    superchum wrote: »
    ...looking at your transaction it seems you weren't cheated out of anything you gave them money for.

    As I said, we're just going to have to agree to disagree about this matter.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    As I said, we're just going to have to agree to disagree about this matter.

    Not at all. You are simply in error here.

    The list of what the order came with has been posted dozens and dozens of times.

    Did you get everything on that list?

    Did you get the foxbat action figure?
    Did you get the retro costume options?
    Did you get closed beta access?
    Did you get the mirror universe uniform?
    Did you get the lifetime subscription plan?

    If you got all of that, you got what you paid for. They didn't cheat you out of anything.

    Feel cheated all you want. Your feelings though don't have anything to do with the purchase. You got everything they said they'd give you. It's really straightforward.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    T-Hawk wrote:
    He was, however, an employee whose job is was to convey information to the public, and as such
    there was no reason back then to not take what he said at face value.:


    Furthermore no other Cryptic employee corrected him at the time, so his statements stood unchallenged for the full duration of the offer, and months afterwards.

    The STO FAQ is completely irrelevant: It did not exist at the time of the offer, and only referred to the retailer items, not the CO LTS ones.

    I remember that thread T-Hawk, I also remember discussions in IRC regarding pre-orders with devs pretty much maintaining what Daeke said back then, that pre-order bonuses would not be available thoguh any other means, it wasn't until after the pre-orders had been available for a while that the FAQ popped up, and even then, the general insinuation was that if some pre-order items were to be made available, it would not be in the near future (which I definatly consider 4 months after launch).

    I'm also feeling quite betrayed with the way Cryptic has aggressivly marketed thier C-store, it's hard to see that the game is a sub based game at times. I'm all for MMO companies making money, thats why they make MMO's afterall, but I genuinely feel that the way this game has been marketed has been a complete disaster. Also, nickel and diming the way they have with the pre-order bonuses, referal programs, even the offer where they advertised the game with 3 free months gametime just after launch (which was quickly removed), these promotions have all hit hard the fans that have been following the game for the long haul and have spent the most money trying to support STO, which is a pretty risky move to make, although its not a major concern with the LTS people, since they already got the money from them....

    At the end of the day, it doesn't matter if Cryptic broke aggreements or trade laws, its about consumer confidence, and severel of thier recent promotions have damaged this.

    Yeah, I know its a rant, but of all the MMO's to try a sub-based system '&' a Cash Store at the same time, a Star Trek MMO just seems like the most ironic one to do it with, but then this is the same game where almost all the accolades are for killing and doing damage, and where there are missions to go and kill babies! lol
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    superchum wrote: »
    Moving past your feelings and into the factual details of your purchase, you got exactly what you paid for. Every item of the offer you gave them money for, your received. You were not cheated. You gave them money. They gave you the goods and services you gave them money for.

    You may want to read the part about how he didn't receive the goods and services for which he paid until 4 months after the transaction. Here it is in case no one wants to dig for it:
    I then did not get the uniforms when STO launched. Four months later, they finally arrived.

    Is that exactly what he paid for? Was it stated anywhere that the items would be delayed until they were almost ready to be resold? Nope, but they [Cryptic] did state this:
    * Unique Mirror Universe outfit for Star Trek Online, available at the game’s release

    So by your reasoning, he was in fact cheated since he did not, contrary to your assertion, receive the goods and services for which he paid. Part of the offer was access to the MU uniforms at release. He did not receive them at release.

    proof:
    http://forums.startrekonline.com/showthread.php?t=24059

    My last point is that I want to preempt any "it's software development and things get delayed" style rationalizations for cryptic. They promised and failed to deliver. They made hard choices about what to have ready at launch and fulfilling that promise didn't make the cut.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Feelings, Nothing More Than Feelings.:)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    someone7x wrote:
    You may want to read the part about how he didn't receive the goods and services for which he paid until 4 months after the transaction. Here it is in case no one wants to dig for it:

    Is he referring to the uniform? For the game that didn't exist yet? Or the closed beta access for the game that didn't exist yet?

    I think when he made the purchase he knew the items that were for the game that didn't exist yet, would not be available until the game did exist.

    Now if he's trying to claim that the MU uniform was incomplete, he still received an MU uniform. In February. Shortly after the game launched. Just like everyone else who bought the sub received. And just like the Wrath of Khan uniform and the TOS uniform, the Mirror Universe uniform received an update. Later. But the uniform advertised was delivered.

    And yes, it was delivered long after the purchase was made. I'd love to see how they could possibly have delivered it when the purchase was made.

    Please, clear that one up for me.
    Is that exactly what he paid for? Was it stated anywhere that the items would be delayed until they were almost ready to be resold? Nope, but they [Cryptic] did state this:

    And I believe 2 short days after the game launched, there was a unique Mirror Universe uniform available.
    So by your reasoning, he was in fact cheated since he did not, contrary to your assertion, receive the goods and services for which he paid. Part of the offer was access to the MU uniforms at release. He did not receive them at release.

    Sure he did. Just like everyone else did. You keep trying to suggest the MU Uniform UPDATE was the uniform. But there was an MU Uniform in game long before it was updated.

    He got everything in that list. Including THIS UNIFORM
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    OP: What do you expect from a company that has a Subscription based payment method AND Microtransactions?

    Feel shaken down just yet?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Warmaker01 wrote: »
    OP: What do you expect from a company that has a Subscription based payment method AND Microtransactions?

    Feel shaken down just yet?
    Yes, and stupid too, for defending Cryptic in several threads in which other players accused them of being greedy. I chose to have faith in Cryptic. That was a costly mistake, and I should have known better.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Blodveard wrote: »
    'Somewhere down the road" is not a known or set quantity. It could have been 3 minutes after launch or 3 years after.

    Being "cheated and betrayed" would have been if they took yours away. People have to understand that bonus items are given away for free. They did not cost you extra when you purchased the game.
    Actually, the items did cost me extra. They cost me $140 extra, as I pointed out in my post.

    And Cryptic did take something away--they took away the rarity of the items for which I paid $140.

    And, yes, Cryptic covered its bases legally by using vague language like "somewhere down the road." But a reasonable interpretation of Cryptic's statements, taken in context with the forum discussions at the time, was that "somewhere down the road" meant much more than 4 months.

    Cryptic happily let many of its customers believe that "somewhere down the road" meant a long time after launch, while they already knew they would be selling those items in the C-Store for a fraction of the price only four months after launch.

    They did this so that those customers would spend more money. Had they told the truth at launch and said "we plan to release almost all of these items four months after launch," most of us wouldn't have bought them prior to launch.

    So, if this doesn't make you feel cheated and betrayed, I'm happy for you. But it makes me feel cheated and betrayed, and I only started this post so I could let Cryptic know how I feel.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    T-Hawk wrote:
    Furthermore no other Cryptic employee corrected him at the time, so his statements stood unchallenged for the full duration of the offer, and months afterwards.
    Completely untrue. Rekhan corrected him right here:
    Rekhan wrote:
    We know there's been a lot of confusion over pre-orders and bonuses. We've created a special retail page, as well as a pre-order FAQ page and pre-order exclusives page to answer some of your questions.

    If you click on the pre-order exclusives link that Rekhan posted it takes you right to that page where it says:
    Q: Will the exclusives be offered as a microtransaction?

    A: Not at launch, but somewhere down the road we may offer to let people purchases these if they did not pre-order.

    So Daeke said what he thought was true at the time, but that information was corrected by the STO community person who at the time was Rekhan.
    T-Hawk wrote:
    The STO FAQ is completely irrelevant: It did not exist at the time of the offer, and only referred to the retailer items, not the CO LTS ones.
    And as I just showed above, this statement of yours simply isn't correct.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Think of it this way, to all who pre-ordered, you got the items for free. Everyone else has to buy C-Points cost money. $6.25 for 500 CP points, $12.50 for 1000.

    You didnt lose anything.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    DES_SNIPER wrote: »
    Think of it this way, to all who pre-ordered, you got the items for free. Everyone else has to buy C-Points cost money. $6.25 for 500 CP points, $12.50 for 1000.

    You didnt lose anything.
    Well, nothing except for $140 minus the current cost of the items on the C-Store. ;)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Starbase1 wrote:
    Well, nothing except for $140 minus the current cost of the items on the C-Store. ;)

    I also bought three copies of the game, I am also a bit irritated about this thing.
    I agree with you in your opinions and I am sorry for your loss of money.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Starbase1 wrote:
    Actually, the items did cost me extra. They cost me $140 extra, as I pointed out in my post.

    And Cryptic did take something away--they took away the rarity of the items for which I paid $140.

    And, yes, Cryptic covered its bases legally by using vague language like "somewhere down the road." But a reasonable interpretation of Cryptic's statements, taken in context with the forum discussions at the time, was that "somewhere down the road" meant much more than 4 months.

    Cryptic happily let many of its customers believe that "somewhere down the road" meant a long time after launch, while they already knew they would be selling those items in the C-Store for a fraction of the price only four months after launch.

    They did this so that those customers would spend more money. Had they told the truth at launch and said "we plan to release almost all of these items four months after launch," most of us wouldn't have bought them prior to launch.

    So, if this doesn't make you feel cheated and betrayed, I'm happy for you. But it makes me feel cheated and betrayed, and I only started this post so I could let Cryptic know how I feel.

    If all you wanted to do is let Cryptic know how you feel, then you would have sent them a PM, an e-mail, a letter, or even called or faxed them. However, you wanted a nice public display, which is fine I suppose as far as tantrums go. Perhaps you hope to rally others to your cause, or perhaps you sought sympathy from others that considered themselves victims or saw you as a victim. I do not know what motivates you, but since you have decided to do it on a public forum, then you must expect that those that disagree with you are going to comment as well.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Starbase1 wrote:
    Well, nothing except for $140 minus the current cost of the items on the C-Store. ;)

    Two words: Buyers Remorse
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    WarpVis wrote: »
    you wanted a nice public display, which is fine I suppose as far as tantrums go
    I have edited out my response because it was rude. See my apology below.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    DES_SNIPER wrote: »
    Two words: Buyers Remorse
    Please go back and re-read my posts. My position is that the marketing of the pre-order exclusives and the DDE/CE extras, while not technically untruthful, was misleading.

    So, yes, there is an element of buyer's remorse in my position, but there's more to it than that. And I have already admitted that I have only myself to blame, because I should have known better than to place my trust in Cryptic. I have learned my lesson and I will not repeat that mistake again.

    Even if my entire position could be dismissed as merely buyer's remorse, I don't think that necessarily invalidates my feelings. A company that engages in marketing tactics that leave many of its customers with buyer's remorse isn't necessarily acting in its own best interest.



    Edited to eliminate rudeness. If you saw my previous post, DES_SNIPER, I apologize.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Starbase1 wrote:
    WarpVis wrote: »
    you wanted a nice public display, which is fine I suppose as far as tantrums go
    Thank you, fanboi, for telling me what I am thinking. What would I ever do without you?

    Nice edit.

    WarpVis wrote: »
    If all you wanted to do is let Cryptic know how you feel, then you would have sent them a PM, an e-mail, a letter, or even called or faxed them. However, you wanted a nice public display, which is fine I suppose as far as tantrums go. Perhaps you hope to rally others to your cause, or perhaps you sought sympathy from others that considered themselves victims or saw you as a victim. I do not know what motivates you, but since you have decided to do it on a public forum, then you must expect that those that disagree with you are going to comment as well.

    All I am saying is your words match neither the facts nor your own actions. Judging from the way you edited my post down, I can see how selectively you can gather information. At least in these instances, you have seen in things what you have chosen to, and then blamed others when it did not work out the way you wanted.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Suricata wrote: »
    I remember that thread T-Hawk, I also remember discussions in IRC regarding pre-orders with devs pretty much maintaining what Daeke said back then, that pre-order bonuses would not be available thoguh any other means, it wasn't until after the pre-orders had been available for a while that the FAQ popped up, and even then, the general insinuation was that if some pre-order items were to be made available, it would not be in the near future (which I definatly consider 4 months after launch).

    I'm also feeling quite betrayed with the way Cryptic has aggressivly marketed thier C-store,...

    At the end of the day, it doesn't matter if Cryptic broke aggreements or trade laws, its about consumer confidence, and severel of thier recent promotions have damaged this.

    Yeah, I know its a rant, but of all the MMO's to try a sub-based system '&' a Cash Store at the same time, a Star Trek MMO just seems like the most ironic one to do it with, but then this is the same game where almost all the accolades are for killing and doing damage, and where there are missions to go and kill babies! lol

    That thread was pertaining CO, and they have not put any preorder items in thier c-store, the MU uniforms where a LTS bonus, so not cover by that statement
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Warmaker01 wrote: »
    OP: What do you expect from a company that has a Subscription based payment method AND Microtransactions?

    Feel shaken down just yet?

    blizzard does just that too. look at the blizzrd store (you cna buy mounts and pets form $10 to $30), name changes, faction changes, character changes, etc...

    sony does that, i'm sure other companies do too. so it is not just cryptic that charges for extra they are just more "honest" about.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Starbase1 wrote:
    Actually, the items did cost me extra. They cost me $140 extra, as I pointed out in my post.

    And Cryptic did take something away--they took away the rarity of the items for which I paid $140.
    .

    so you got nothing extra for the $140?
    like :

    TOS Uniform Set (in-game item): 3 Uniforms from the Original series (blue, red, yellow)
    Joined Trill: Play as a Joined Trill. Joined Trill come with a symbiote that grants you several lifetimes of experience. The "Joined" species trait grants you a bonus to 5 skills.
    Exclusive "KHAAAN!" Emote (in-game item): An unforgettable moment from the second Star Trek Film. This exclusive emote allows players to relive Kirk's unforgettable moment of fury, with the timeless cry... "KHAAAN!"
    Exclusive Klingon Blood Wine Toast Emote (in-game item): Raise a glass like a Klingon! Greet and interact with other players with an exclusive Klingon gesture -the blood wine toast.
    Unique Registry Prefix (in-game item): Give your ship the coveted NX prefix, seen only on a handful of elite Starfleet vessels like the Defiant, 22nd century Enterprise, and Prometheus."
    Unique Ship Item (in-game item): - Automated Defense Battery. This Tactical Module that grants any ship a passive 360 arc attack power with a short range.

    Deluxe Packaging: Futuristic 3dX holography set in a high quality brushed aluminum finish. Heavy duty construction with magnetic closures and nested compartments for all components.
    Deluxe Manual: High end, hardbound, art book, manual, and disc case in a single, elegant package. “HD Printing” on over 40 glossy pages of exclusive art from the Star Trek Online Universe.
    Communicator Badge: High quality cast metal design based on the in-game badge model. Fully 3d Sculpted with recessed burst and curved contours.
    Guest Passes: Credit card style buddy passes to invite three of your friends for a ten day trial of Star Trek Online.
    Red Matter Capacitor: A unique item that charges up and delivers extra energy to all of your ship’s equipment for a short time. A device that, when used, gives you a small bump in energy, has a long recharge.
    Next Generation Uniform: Uniform Options from the Next Generation. The timeless look worn by Picard, Data and Riker.
    “Deep Space Nine” Uniform: Uniform Options from the “Deep Space Nine” Series. Grey shoulders, on a black uniform, just like Sisko, Worf and Dax.

    and they took away the rarity of a free bonus item, that you paid nothing, it came free with the LTS.

    I play a borg captain, and if my free item went into the c-store i would not feel slighted in the least, i got the item for free and bofore other people. I aslo have the galaxy-x if that went into the c-store, i would feel the same, but for the time i do think it is a good recruiting tool, it got me to work to get 5 ppl.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    WarpVis wrote: »

    Nice edit.




    All I am saying is your words match neither the facts nor your own actions. Judging from the way you edited my post down, I can see how selectively you can gather information. At least in these instances, you have seen in things what you have chosen to, and then blamed others when it did not work out the way you wanted.
    I apologize for my response. After thinking about it, I tried to go back and edit it, but you beat me to it. You're right, I was focusing on one word: tantrum. My rude response was an emotional reaction to your dismissal of my post as a mere tantrum.

    I'll respond to your last post in a more civil manner shortly, but I wanted to get this apology out first. I'm also going to try to go back and edit my rude response to DES_SNIPER before he sees it. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    convoy7734 wrote:
    so you got nothing extra for the $140 like a lifetime?
    and they took away the rarity of a free bonus item, that you paid nothing, it came free with the LTS.

    I play a borg captain, and if my free item went into the c-store i would not feel slighted in the least, i got the item for free and bofore other people. I aslo have the galaxy-x if that went into the c-store, i would feel the same, but for the time i do think it is a good recruiting tool, it got me to work to get 5 ppl.

    110% agreement from me, though in theory, no one can give more than 100%.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    WarpVis wrote: »
    If all you wanted to do is let Cryptic know how you feel, then you would have sent them a PM, an e-mail, a letter, or even called or faxed them. However, you wanted a nice public display, which is fine I suppose as far as tantrums go. Perhaps you hope to rally others to your cause, or perhaps you sought sympathy from others that considered themselves victims or saw you as a victim. I do not know what motivates you, but since you have decided to do it on a public forum, then you must expect that those that disagree with you are going to comment as well.
    I really did just want to make a statement to Cryptic about how their marketing tactics have made me feel about them. Yes, other posters have every right to disagree with me, but it was not my intention to engage in a flame war over this topic.

    When the news about the C-Store items first broke, I saw many angry posts in the General Discussion forums. I did not respond to those. I took quite a while to think about what I wanted to say. When I finally decided what message I wanted to convey to Cryptic, I decided to do so in the Feedback forums because I thought that would be the appropriate place to do so.

    Honestly, given that Cryptic provides feedback forums, it never even occurred to me to communicate with them in any other way. In another MMO that I play, feedback forums are virtually deserted. They are rarely read by anybody other than the devs. I thought (incorrectly, apparently) that these forums were similar.

    This was my first post in the Feedback forums. All my other posts have been in the General Discussion forums. Had I wanted to rally others to a cause, seek sympathy from others, or otherwise argue about these matters, I would have posted there.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    convoy7734 wrote:
    so you got nothing extra for the $140 like a lifetime?
    and they took away the rarity of a free bonus item, that you paid nothing, it came free with the LTS.

    I play a borg captain, and if my free item went into the c-store i would not feel slighted in the least, i got the item for free and bofore other people. I aslo have the galaxy-x if that went into the c-store, i would feel the same, but for the time i do think it is a good recruiting tool, it got me to work to get 5 ppl.
    Please re-read my posts, convoy7734. The $140 was not for a lifetime sub. It was for two extra copies of the game, which I bought solely for the pre-order exclusives and the DDE/CE extras.
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