test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Star Trek Online General Discussion

Arc launcher asking for admin rights on exit?

davefenestratordavefenestrator Member Posts: 10,661 Arc User
edited September 26 in Star Trek Online General Discussion
Can one of the mods ask the developers what it's trying to do? When I try to close the app it tries to get admin rights, but there's no mention of why it wants the rights to do pretty much anything so I used task manager to force it to close.

I've been using the Arc launcher for years and it's never done this before. An unexpected and unexplained change in behavior is a red flag for me even though it's possibly just trying to install an update or copy all of my tax records and passwords.
Post edited by baddmoonrizin on

Comments

  • darkbladejkdarkbladejk Member Posts: 3,807 Community Moderator
    I've never heard of anything asking for admin rights when it's closing out and I've worked with computers for 21 years at this point. The only times I know of it asking for admin rights is trying to update something depending on if it's saved to C drive or not. Were there other games it wanted to update that you play from Cryptic? Can you elaborate further on this? Did you perhaps have something else running in the background? More info required.
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
  • krisxr400krisxr400 Member Posts: 145 Arc User
    My launcher updated yesterday afternoon, played for a couple of hours, went to shut down for dinner and two arc programs were refusing to close, i thought it would eventually shut down. Then the pc restarted on its own, so i tried again to shut down the pc and the same two arc programs were refusing, so that time i told it to ignore and force a shut down. That worked but it is a bit strange. My tinfoil hat isnt on yet, but after reading the op i might have to dust it off.
  • sthe91sthe91 Member Posts: 5,970 Arc User
    Yeah, I have not really been using Arc only the STO launcher and had it update with no problems. With that said, with the Arc 3 update several games are affected by this and not just Cryptic's games. Those who play Perfect World International have to use Arc to log-in to the game and are greatly affected by this.
    Where there is a Will, there is a Way.
  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,582 Community Moderator
    As I've been playing STO through Steam... I haven't had that problem. Don't even have the Arc launcher installed right now since I haven't had any promo keys to use.
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    Yang Xiao Long wrote:
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
  • davefenestratordavefenestrator Member Posts: 10,661 Arc User
    edited July 25
    darkbladejk wrote: »
    I've never heard of anything asking for admin rights when it's closing out and I've worked with computers for 21 years at this point. The only times I know of it asking for admin rights is trying to update something depending on if it's saved to C drive or not. Were there other games it wanted to update that you play from Cryptic? Can you elaborate further on this? Did you perhaps have something else running in the background? More info required.

    No, STO is the only Arc game I play. I normally launch using the STO icon which launches Arc then auto-launches the STO launcher.

    I clicked Engage, played STO, chose Exit, right-clicked on the Arc icon to choose the exit option and got the UAC prompt (Windows OS User Account Control - admin rights). I tried cancel at the UAC prompt and that closed the prompt but left Arc running.

    I tried the same sequence again just now and got the UAC prompt on exit again. There was no prompt when launching Arc, only on exit.

    This is new behavior and there is no mention of needing to update something from Arc just the standard UAC prompt.
  • darkbladejkdarkbladejk Member Posts: 3,807 Community Moderator
    Try going into the game files where you have the game installed and find the Star Trek Online application itself. double click and it should bring up the STO launcher as normal. try going in that way and see what it does. Note you'll be bypassing the arc launcher outright by using this method. It's the method I've used for years to launch the game. can even pin it to your task bar to launch easier. No need of going through steam or arc that way. I only keep arc for doing code redemptions.
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
  • davefenestratordavefenestrator Member Posts: 10,661 Arc User
    edited July 26
    darkbladejk wrote: »
    Try going into the game files where you have the game installed and find the Star Trek Online application itself. double click and it should bring up the STO launcher as normal. try going in that way and see what it does. Note you'll be bypassing the arc launcher outright by using this method. It's the method I've used for years to launch the game. can even pin it to your task bar to launch easier. No need of going through steam or arc that way. I only keep arc for doing code redemptions.

    Thanks, that worked. I'm more curious about the change than anything else since this is new behavior for Arc at least on my PC.
  • knightmare#8708 knightmare
    knightmare#8708
         Member Posts: 297 Arc User
    davefenestrator wrote: »
    Can one of the mods ask the developers what it's trying to do? When I try to close the app it tries to get admin rights, but there's no mention of why it wants the rights to do pretty much anything so I used task manager to force it to close.

    I've been using the Arc launcher for years and it's never done this before. An unexpected and unexplained change in behavior is a red flag for me even though it's possibly just trying to install an update or copy all of my tax records and passwords.

    Same thing is happening to me as well. Windows 10. On trying to exit the Arc launcher it asks for Admin rights. I've just been opening Task Manager and ending the process instead, but it is very odd behavior that started happening two days ago.
  • darthoricidarthorici Member Posts: 194 Arc User
    The other day i got it. Now the arc luncher keep telling me we are experiencing high server load! Please restart you client to download and update. Thank you!
    Looks like arc is broken. like this game now.
  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,582 Community Moderator
    STO isn't broken. I don't know about Arc though.
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    Yang Xiao Long wrote:
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
  • davefenestratordavefenestrator Member Posts: 10,661 Arc User
    STO itself is fine, and Arc is working for me it just adds the odd UAC prompt at exit.
  • sniper1187sniper1187 Member Posts: 255 Arc User
    I just tossed my ARC Launcher, went totally Steam lol, was getting tired of trying to remember what launcher launched what.
    "Nuke the entire site from orbit--it's the only way to be sure"
  • phoenixc#0738 phoenixc
    phoenixc#0738
         Member Posts: 5,840 Arc User
    edited August 17
    It started happening on my machine only after a "Windows Update", so I wonder how much is actually ARC and how much is Microsoft that is causing the problem.

    In previous EoL transitions little errors crept in because (among other things) MS stopped doing patches directly for the outgoing version and instead ported slightly modified versions of the incoming version's patches instead, and that typically caused all sorts of minor random problems in games and whatnot. ARC may use one of the routines that got bugged like that, or it may use something in a way MS considers unusual and so runs afoul of the "tightening" that is happening in 11 in a way that 10 cannot compensate for.

    EDIT: I noticed that if you use the icon in the "Show Hidden Icons" box to close that hanging window it does not trigger the UAC prompt.
    Post edited by phoenixc#0738 on
  • zzzspina01zzzspina01 Member Posts: 313 Arc User
    I'm having an issue where every 2nd or 3rd time I try to load the game. it freezers and i can't do anything but restart the computer. with this last patch. it loads to the main page. than when I choose a captain. it times out and kicks me out. haven't been able to play for the last 12 hours.
    I cant brain I have the dumb
  • fred26291#2759 fred26291
    fred26291#2759
         Member Posts: 1,303 Arc User
    I actually installed thru ARC. My ARC launcher has been offline since its installation.
    I always run the game right thru the gamelauncher itself.
    Never had the above problem with just using the launcher itself.
    I know it doesnt save the password, but rather that than the ARC launcher always slowing my game down which was an issue in the beginning.
This discussion has been closed.