I have my Bluetooth headset connected to my pc. When I load the game, the audio works fine, I have sound effects and music. When I log into any character, the audio completely cuts out right after I log in. I go to "change character," and go back to the character selection screen, and the audio comes back. After I logged back into a character, I went to the audio tab in the settings. and switched to the pc speakers. Audio worked fine. Switched it back to the Bluetooth headset, audio cut back out. Headset audio works on other applications on my pc, so it's definitely a game related issue. I have always used these same headphones with this game, and have never had any issues until now.
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https://www.reddit.com/r/sto/comments/dp1ic3/no_sound_on_bluetooth_headset/